Hotel dekat Kastil Brownsea

"We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service...

"I chose a budget room which was £144 per night. I stayed two nights over the Bank Holiday heatwave . There was a brick wall outside my window and only two of the windows would open a maximum of 3 inches. The bathroom window did not open and the fan was not working. It was wretched in the heat. You have to have the light on to see even in daylight. I was given a very basic fan . I asked to change my room the next day. It was inhumane to expect anyone to be in a room with no ventilation in that...

"Lovely clean property with friendly, helpful staff right on the beach"

"Clean mod"

"Great location, less than 30 seconds to the quay. Room had everything you'd expect from a b&b. Fabulous breakfast, there was even an option of standard or large size! Would stay again if we're in the area. Friendly, welcoming host."

"Still the best place to stay in Poole. Shower was awesome, enough room to get a rugby union team in!!! Great location near the restaurants on the Quay and a ten minute walk from the train station. Deluxe Room was very spacious and had an iron bath in the corner!! However, mattress was too soft and the pillows too 'fluffy'. Just a personal note, but we needed hard mattresses and 'dull' pillows. Breakfast is over-priced (plenty of coffee shops/delicatessens in Poole), but if you need to eat one,...

"We had a very comfortable stay here. A short walk from the sea. Gladly recommend."

"Nice room with balcony and distant sea view. Unfortunately the weather did not allow us to enjoy some of the facilities on offer. Bathroom was pretty good with a shower over the bath. Controls were a little stiff and difficult, not at all intuitive to use but there was plenty of hot water. Bed was on the hard side but comfortable enough. My only complaint would be the distance between the bed and the wall making it difficult to get out, particularly at night. Not helped by the large picture...

"Area around hotel not the best. Glad we were not there at weekend, but hotel felt very secure. The locked, very expensive , underground parking. Lifts that required a room key to use them gave a good feeling of security. Good aircon , plenty of hot water and a comfortable bed made for a good stay. I judge a hotel on its towels and these were large, thick, very white bath sheets. 10/10 Breakfast was good with choice of hot and cold dishes, make your own waffles, and fruit. Very...

"Really loved the property...it was beautiful and exceptionally clean. the hotel is really amazing with excellent facilities. However i was a little disappointed that although when i booked it included continental breakfast but when i got to the hotel i was told that breakfast was not included."

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"Excellent value for money. Very clean accommodation, comfortable bed, quiet location, everything you need in the room."

"Very welcoming and helpful staff on arrival , car parking on site at no extra cost , beds very comfortable was good value for money"

"Large room with very comfortable beds, quiet and had a great sleep. Large grounds and would recommend it."

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"Everything was great "

"A gen of a stay! We had the "Crab Apple" room, at the rear of the building, on first floor over top of the kitchen (?). Very quiet apart from the rattling bath exhaust fans of the room. Apparently those can be switched off, but we never found the switch. No other sounds st all in the room. Comfy bed, good cooked breakfast, and great staff. We also enjoyed an excellent evening meal in the very good on-site restaurant. Easy walk to the nearby art gallery and to the beaches."

"Great location, right near the pier and beach with welcoming reception and bar/restaurant area. Unfortunately hotel is a little run down and for those not staying in the main building, it felt rather underwhelming walking through the car park to another wing.."