"We had a great experience from check in through check out. Our room was upgraded at check in to a room with an ocean view and we were given fresh lei’s. Our room key was in the form of a waterproof bracelet so we didn’t have to worry about carrying a card with us. The resort was beautiful. We enjoyed the pool and had wonderful service poolside. What we didn’t expect was how great the snorkeling was off the beach that is about a 10 minute walk from property. We had dinner at the restaurant on their property, the Canoe House. We reserved a table there well in advance and was the original reason we decided to stay at this resort. The head chef was the winner of the most recent season of Top Chef. The staff was helpful throughout the stay. Whenever we looked like we needed help, one of the staff would stop and give us information. They offered both self and valet parking. We chose self park because we wanted easy access to our car and it was convenient. We enjoyed our stay and would certainly stay here again on another trip to the big island."