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"Clean tidy and a bit bigger than the usual small rooms we have stayed in. Nice view of the mountains."

"Great for families ! Would come again !"

"Immaculately clean. Rooms very comfortable. Breakfast was simple and delicious. Kitchen Staff could not be more efficient and welcoming. "

"The room smelt very badly of stale smoke. We booked a standard room, but didn’t realise that this would be “smoking” (maybe this is normal in Japan and it was our mistake?). But it was a terrible experience. Would not recommend this place at all. "

"good"

"Great staff and hotel. It was in a great location to restaurants and Matsumoto castle as well "

"Fantastic stay. Room overlooking the lake was wonderful. The staff were very helpful and always happy to help. The included bus tour of the shrines was a lovely bonus. The option of the included meals was fantastic and the meals we had over our stay were outstanding. Would recommend."

"If you are a tourist, this place is only accessible by taxi. If you want to take the bus, make sure you do not have luggage as the city busses are very small. The onsen is really the highlight of the place. "

"The room was freezing. "