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Ulasan untuk Grand Kesambi Resort and Villas

4 out of 5
Grand Kesambi Resort and Villas
Jalan Raya Kesambi No.88, Kuta Utara, Kerobokan, Badung

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 3 dari 13 ulasan" "
Penilaian 8 - Bagus. 4 dari 13 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 13 ulasan" "
Penilaian 4 - Buruk. 1 dari 13 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 13 ulasan" "

6,2/10

Kebersihan

7,4/10

Staf & layanan

6,0/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

Ulasan

2/10 Sangat Buruk

Dusty

Menginap 7 malam pada bulan Juli 2023

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Not as good as shown in picture it can be improvwd with good aircondition service
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari wayan pada tanggal 5 Feb 2020
thank you for your feedback

8/10 Bagus

Petter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari wayan pada tanggal 5 Feb 2020
thank you for your feedback

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
I stayed in the Superior Room. It was slightly noisy due to ongoing upgrading works. Not sure if it was due to the upgrade that I had reduced/inconsistent water pressure in my shower.. On my 2nd night, I didn't have hot warm to shower.. Which is okay for me, probably not for others.. Visited my friend in his villa and it was great. Definitely recommend the villa more. Location is a bit far off from Seminyak Area. About 10-15 mins motorbike ride. Not many food options around the property. A couple of convenience store.
Menginap 3 malam pada bulan September 2019

8/10 Bagus

Zack

Disukai: Staf & layanan
Nice place to stay ..but need to improve cleaning room,overroll I like the place.
Menginap 3 malam pada bulan Juli 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
มีจิ้งจก และแอร์ไม่ค่อยเย็น แต่พอแจ้งที่พนง.ก็ส่งช่างมาแก้ไขให้ค่ะ
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari Putra pada tanggal 10 Apr 2019
Thank you for taking the time to bring this issue to our attention. It is only through feedback such as yours that we are able to improve our services. We understand your disappointment & we are truly sorry. We have addressed the issue for respective departments to evaluate. Please accept our sincerest apology.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad experience
Once I checked in the staff couldn’t find my booking and they expressed impolite on their body language. The room was not that clean, overall area too. The swimming pool was not like what they show and it’s dirty. Poor quality of breakfast. The staff saw guests touch the foods and they do nothing. Finally, i changed the hotel and waste money for 3 nights
Menginap 3 malam pada bulan Desember 2017

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
DO NOT STAY IN THIS HOTEL! Looks nothing like the pictures! The shower stinks and the jets aren’t straight, the entire shower head is rusted. The room smells DAMP with the air conditioning on. The floors are dusty and the draws are stiff. The tv hardly works and EVERYTHING is dirty.
Menginap 4 malam pada bulan Mei 2018

10/10 Sangat Bagus

Veronique

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cosi mais. Nuisance sonore du à la construction
Cet hôtel est idéalement situé à proximité proximité de l'agitation et de la plage Un scooter est l'ami ideal Cependant le bruit constant du chantier touchant l'hôtel peu gêner nous avons mis 2 jours à nous habituer mais le charme et le côté cosi nous ont fait rester
Menginap 1 malam pada bulan Mei 2018

8/10 Bagus

Peter , Perth, Western Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Hotel
A reasonably good 4 star hotel, breakfast room near the road and traffic was disappointing when could have been at their restaurant by the pool. Room and staff good for what you pay. Had to travel to Seminyak to find good restaurants and breakfasts. Had dinner at the hotel, 4 items listed they didn't have... But prices were good.
Menginap 5 malam pada bulan Februari 2018
Tanggapan dari Lieke Ramopolii pada tanggal 17 Mar 2018
On behalf of the Management , I want to extend my sincerest apologies for the negative experience that you had. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don't trust the hotel staff!
Hotel might look good, however, the hotel free cancellation policy is not true. Due to a stolen passport our journey could not start and the cancellation on the same day of arrival was first confirmed via telephone but after requesting a refund the hotel management didn't allow it and also denied that the cancellation was confirmed. Allegedly, the person on the phone was not allowed to confirm. Please don't book and if so don't believe the hotel staff/management without any documents from them in your hands and always double-check!
Menginap 3 malam pada bulan Februari 2018
Tanggapan dari Lieke Ramopolii pada tanggal 15 Mar 2018
Dear Our Valued guest, | On behalf of the Management , Please accept our sincerest apologies for the negative experience that you had. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

10/10 Sangat Bagus

Lee Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
非常漂亮舒適的Villa
地方會偏僻一點! 打車還算方便! 由這去水明漾20分鐘車程，車費不約15-20Krp。 環境和服務非常好，我們一共住了七天，5晚的普通套房，2晚的別墅，十分的乾淨舒適! 裡面有一位叫小陳的員工，會説中文，對我們十分照顧，當中我們間隔期六我們忘了訂一晚，還出外了不在酒店，他和其他員工也為我們處理好，特別麻煩他們。 早餐比較簡單，但很好吃有特色。叫了兩次中晚餐的Room service，十分實惠好吃! 別墅的房間也很舒適，但因為內外打通的空間，所以蚊子比較多，晚上記得要關好門防蟲防蚊子! 另外就是兩個房型的熱水系統都不太好，水忽冷忽熱，不太好，還好去的當時天氣熱，所以沒造成太大問題! 我們在房間拍了不少人像照片，是個很好的酒店。
Menginap 1 malam pada bulan Desember 2017
Tanggapan dari Dewa - Resort Manager pada tanggal 19 Jan 2018
Thank you very much for your kind review and hopefully we could welcoming you again at our lovely resort & villas

2/10 Sangat Buruk

Liz, Vic Australia

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Wrong booking, stranded at airport.
Shuttle bus did not turn up to airport despite it having been arranged one week prior by Resort. Upon contacting Resort they said they had no record of our accommodation reservation despite our booking reservation information. Paid in full at time of booking. Turned up by taxi to sort it out and they miraculously had a room for us however it was NOT what we paid for. Staff admitted when we checked out after only one night that it was normally used as a long term rent room. No in house safe, no free Wifi, rusty bathroom mirror, broken bathroom window did not lock, external door did not lock, no drinking glasses, no soap, half used small tube of shampoo. Dirty room. Stained couch. The Manager did offer to show us another room however we declined. According to our booking information it was what we had booked anyway, however he advised that the "room type" was obviously advertised wrong.
Menginap 8 malam pada bulan November 2017
Tanggapan dari Bagus - E-Commerce Manager pada tanggal 11 Des 2017
I do apologize due to our staff mistake. if you would like to stay with us again, I will give you our better room with free of charge hopefully we could welcoming you again at our property with a better experience