Hotel dekat Kigali Genocide Memorial Centre

"This is a very clean, quiet, and co portable place to stay in the heart of downtown kigali. They offered great pickup service from the airport and a nice breakfast spread. The room was comfortable. Only complaint is that the room was super stuffy at my 10 pm checking and therefore it never cooled down enough to sleep comfortably."

"Despite me following up several times prior to arrival to ensure everything was in order, hotel staff did not seem to be aware I was coming. Clerk at reception told me I needed to pay immediately and also pay an additional amount for my wife. She was expressing an unusual and strange urgency regarding this while I got my documents out proving to her that I had already paid in full for two guests via Hotels.com. This exchange set the tone and made me uncomfortable. Room was not tidy upon arrival...

"Needs improvement however, good hospitality and environment"

"Overall, this was a beautiful, relaxing place to stay. Staff was very friendly and helpful. My one complaint was communication before my arrival. I emailed and would wait for a few days and needed to send a message via WhatsApp for a response. I had arranged a market tour and cooking class weeks on advance, but it felt like those running the cooking class were not prepared for the start time."

"Excellent service, Lovely hotel with good food. Breakfast buffet and Sunday brunch is great and the Thursday night cultural show is wonderful! Felt like home."

"Good location in city center. Staffs are helpful and friendly. Rooms are clean. Only wish a shower door to prevent water overflow."

"A very nice place to stay, right in the heart of Kigali’s Business Center. The staff were super friendly and welcoming. Thanks to Delphine, Rose and all other staff member for making my stay so amazing. I recommend this place and will not hesitate to stay at Tropical Plaza Apartment once in Kigali."

"部屋は毎日とてもきれいに清掃してもらい大満足。何か依頼すると、基本的にはしっかり対応してくれるので気分が良い。 なお、シャワー室のシャワーコードから水が漏れていて使い勝手が悪かった。夕方外出先から帰りシャワーを浴びたかったが、その日だけお湯がでなかった。ベット横の電源ソケットに不備があり、ソケットがはまらず、滞在期間中使用できなかった。ベット右側上のライトが宿泊期間中ずっとつかず使えなかった。定期的に水回りや電気系統の点検をして、故障している部分はしっかり補修しておいてもらうとさらに快適に過ごすことができる。 また、朝食時に席を外して他の料理を取りに行っている間にすべてが片づけられてしまい、他のテーブルに座り直したり、他のテーブルからナプキン、食器類を取りに行かなければならないことが何度もあった。あまり長い間、朝食会場にいるなというような感じでとても気分を害した。スタッフも早く片づけたいと思っていて、気持ちは理解できます。お客様の様子をしっかりうかがいながら食器類の片づけは行うべきである。基本的には貴ホテルが好きなので、次回宿泊の際は、こうした点が改善されていることを期待しています。"

"Great location and very quiet place. I loved the small and intimate vibe."

"Good location, clean, friendly and helpful staff. I had a good stay!"

"Overall poor experience. Not cleanly. Inaccurate listing, particularly as it relates to the airport shuttle. Lights went out often. Walls and windows are super thin. No rest - could hear everything. Poor outdoor lighting. "

"The room was okay and spacious. The hosts were okay but parking as problematic. "

"Big and nice appartment fully equipes except iron. 68m2 and fair price. Located nearly a hight traffic road. I was in 5th floor and was absolutlly impossible to open the windows.Air conditionning wirking well, hot water; high level of privac in that building"

"Clean spaces with polite staff from the gate to the reception, housekeeping and the kitchen. The food is delicious, including the free breakfast; the only thing is the long preparation time of your order from their menu. You will be told that it would only take 40 minutes, but in reality it's more than an hour. Even ordered food at night, it came after one hour and a half. I tried to cancel earlier but the female staff beg me not to do it because the property will charge her of the food price....

"It was a short staycation for my hubby’s bday. Over all everything was great. Except the sauna and steam room wasn’t working. There wasn’t any cocktails available by the pull side. And our couples massage wasn’t the best we’ve had. Aside those little things, everything else made his bday great."

"Every year when I bring teams to Kigali we always stay at the Urban. The staff and accommodations are top notch and the Bistro restaurant is always a favorite. When you have large teams it is hard to make everyone happy, but the Urban and the Bistro are a hit!"

"Top hotel in the business district, nice pool area, rooms are very comfortable and overall the place is well-maintained."

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."