Search Hotels in Kiln Creek, Newport News

"Everything was good or better than expected."

"Definitely going back! Everything was amazing!"

"We asked for a refund because the rooms were filthy, the tub was dirty, it smelled terrible, and we had to ask them to remove the wet floor sign from blocking the elevator door just so we could use it to take our toddler up in a stroller while we were unpacking, and so my son who is an active service member could take all of his stuff needed for his first duty station up with him. We had to buy pillows because what they had was the equivalent of a folded up sheet, and house keeping never came to the room to replenish towels or take out trash. I would give no stars if possible. The picture that they posted on their web site for a beach view was a lie, that was a picture a neighboring home. "

"The staff is polite, but not always responsive. Housekeeping is a an area of improvement - they do not always respond to requests to clean; my sheets, while washed, had a visible stain of either blood or red wine. For the majority of the stay, the WiFi connection did not work."

"First of all, we were discriminated by Marriot and hotel staff. I booked and paid for the room a few weeks in advance through Expedia. When we arrived at the hotel around 5pm, the staff at front office informed that our reservation was canceled. The person told me they overbooked and had to cancel some reservations and the third party reservation were cancelled first. I asked them why they didn’t contact me if that happened so I could look for other options- no answer. Then I asked to see the manager on duty. The manager came and gave me a different excuse which is that several rooms were flooded and our room was one of them. While he was talking to me the other staff was checking in another family who were behind us. When I pointed that out to him I as lied again. My child was attending an important event at six pm same day which was getting late. The staff offered no good solutions instead we were losing time. All of a sudden the manager brings out a key and said he was canceling someone else’s reservation and giving that to my family. I was relieved but also shocked how it is possible! After paying for the room weeks ahead and then to tell me it’s cancelled due to some made up events is classic case of discrimination and I am taking appropriate action to address this unfair treatment that also embarrassed me in front of my family."

"Cheap stay but still not worth the price. Do not stay here. The hotel is run down. Pictures are not current at all. Building is outdated. Room was dirty and in badly in disrepair. Beds were uncomfortable. Breakfast was horrible if you can even call it a Breakfast. Pool and hottub was nasty. The whole place is way overdue for a remodel. I cant think of one good thing to mention."

"The manager. Is really bad guy Really bad service I won’t recommend Stay there The manager treats my daughter. Really bad. I would like complaints whit the owner"

"Great stay for the value. Clean room with appliances, very friendly staff, and very well-maintained building overall."

"An older property that was well Maintained. Had a beautiful view and was very clean. I would have like a coffee maker in the room, but the breakfast was very good, plentiful and filling."