Ko Phaluai hotel guide. AVANI Hotels & Resorts hotel in Ko Phaluai, Surat Thani Province

"When we arrived at the resort after a long taxi ride, we received a fantastic welcome from the staff. Martin (the Guest Manager) quickly seated us at a table in the lounge, where we were served a refreshing drink and cold towels. He took care of the entire check-in process there and explained how everything works at the resort. While we were waiting for our room to be ready—we arrived well before check-in—we were served afternoon tea. The rooms at this resort offer a spectacular view, as it is built along a mountainside overlooking the ocean. We were completely overwhelmed. The staff at this resort are absolutely wonderful. Everyone makes sure you have everything you need and is always happy to stop for a friendly chat, which makes the experience feel very personal. They remember what we usually order and ask the next time if we would like to have the same again. Examples of staff groups we interacted with include the lounge, breakfast, reception, traffic control, housekeeping, gardening, transport/shuttle, restaurant, and bar staff. Every single one of them is outstanding."

"The staff was extremely friendly and helpful. The food was great. We enjoyed the beach. We had no trouble getting from our villa to the resort center; the buggies always arrived promptly. Our particular residence was multi-level, with a lot of steps, and so should only be chosen by guests who are fully ambulatory. It was quite luxurious and had a full size pool, quite impressive and more than we expected. The scheduled on site activities and the spa were thoroughly enjoyed. The concierge assisted us with arranging off-site experiences and airport transportation."

"Hidden gem! Staff is super welcoming and the hotel is beautiful right in the beach"