みかの様この度は古泉閣にご宿泊賜り、誠にありがとうございました。まず、当館の力不足によりご不快な思いをさせてしまいましたことを深くお詫び申し上げます。売店でご対応できませんでしたことをはじめ、お出迎え、お荷物、お見送りまでも行き届いておらず誠に申し訳ございませんでした。お食事の面でも、お客様のタイミングでご提供できませんでしたことを猛省しております。お風呂につきましては、海外のお客様向けにモニターでの動画やポスターの張り出しでお風呂の入り方やマナーをお願いしておりますが、十分ではございませんでしたようで残念に思っております。アメニティにつきましては、地球環境保護を目的としたプラスチック製品の使用・廃棄削減の取り組みから、歯ブラシのみお部屋にご用意し、その他のアメニティは必要な物をフロントまでご連絡いただくよう各部屋にご案内を置いておりますが、こちらもご案内不足でしたようで申し訳ございません。また、女性用の色浴衣にきましては、チェックインの際にご案内しておりますが、当日のフロントのご案内が不十分であったかと存じます。繰り返しとはなりますが、お客様のご滞在が満足のゆくものとなりませんでしたことを深くお詫び申し上げます。サービスの向上のため、お客様のご意見を真摯に受け止め、鋭意努力してまいります。お忙しいなか、コメントをお寄せいただきありがとうございました。

Fumiko様この度も古泉閣にご宿泊賜り、誠にありがとうございました。当館をご愛顧くださり厚く御礼申しあげます。送迎サービスご利用で温泉街への散策もお楽しみいただけたご様子で何よりでございます。ぜひまた自家泉源の金泉で癒されにお越しくださいませ。改めましてこの度のご利用・ご投稿誠にありがとうございました。

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

謝謝您的評價。很高興得知您在本旅館度過了一段愉快的時光。也期待您下次來日本時，能再度光臨。

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Dear ShuThank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Dear Dear Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.The above issues you have raised will be conveyed to the relevant departments, so that our staffs can better improve their services.

Dear Sukyoung Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

Dear BrendaThank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.

謝謝您的評價。很高興得知您在本旅館度過了一段愉快的時光。也期待您下次來日本時，能再度光臨。

Thank you for your comment.We are glad to learn that you had a pleasant time at our hotel.We also look forward to see you again when you visit to Japan next time.