10/10 Sangat Bagus
Hitesh, Leicester
31 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It is rare in travel to India that a hotel really delivers but a good, clean and well maintained hotel combined with an exceptionally good service from every member of hotel staff really lived up to my expectations!
The hotel room itself was clean, the facilities were warm and modern and the location was great - central.
The service from front desk management (in perticular Mr Praveen) was exceptional. I needed a parcel forwarding to north India, unprompted, he totally understood my needs and made all arrangements that made my stay so much relaxing.
The restaurant service was also outstanding. Without exception, every member of staff was totally focused on providing a service that guests would love even in a higher rated hotel, and here I cannot but mention the restaurant manager, Mr Vaishakh, exceptional for Dinner and Breakfast for every single day of my stay.
My original plan was to stay for 3 nights, however my needs in Kochi and in particular the service from the complete hotel team ment i stayed for some 9 night!
Really well done Holiday Inn Kochi! I will definitely be coming back back!
Hitesh
Menginap 3 malam pada bulan November 2025