Old Phuket Town hotel guide. Hilton Hotels hotel in Old Phuket Town, Phuket

"Everything was fantastic except the WiFi was bad ."

"We had a fantastic stay at the resort nicely laid out with excellent staff and service. Breakfast could have been better with more choice of food. Restaurants were excellent with great food, bar at the side of reception had great choice of drinks. Regarding the room the bathroom was tired with missing grout between the tiles and mastic sealant could be renewed. Lighting could have been better. Main room itself was comfortable, a lot of loose floor tiles could do with resetting and regrouting some marks on the walls. Great service for booking tours and taxis/ transport. Great service with the golf carts taking you back and forth to rooms and reception. Some of the accommodation blocks looked tired with lots of cracks on the structures either superficial or structural and they could do with repairs being undertaken. The balcony woodwork could do with either renewal or further maintenance I understand the weather may play a part in this but worth mentioning. We had a fantastic time at the resort and would highly recommend. Many thanks for a lovely stay."

"Excellent stay and we were well looked after by the superb manager (Salah) and his team. An initial issue with an older villa was rapidly and sympathetically resolved. "

"Perfect"

"We traveled as a family of four with our 11- and 8-year-olds and stayed at the resort for four days. The kids had a fantastic time, snorkeling and kayaking at the beach, foam party in the family pool. The hotel organizes plenty of activities and there’s a wide variety of food to choose from. The staff were very friendly and helpful throughout our stay. The resort is located on a hill, so we used Grab to get to Patong Beach. Overall, we definitely recommend this resort for families!"

" It as quiet as we expected but great property in a great location. "

"Great resort all excellent "

"Superb everything"

"The resort is located across the beach and has all the amenities one can think of. The staff are friendly barring one or two buggy drivers who are burnt out driving around. Tony from Cafe Studio was brilliant!! They seem under staffed with the breakfast volume and one chef apparently so food takes a while at times to get to the table. Anan at reception was very courteous and I wish I took all the other names but they were all brilliant! The security staff manning the residences were very helpful and the pool staff too. I cannot fault the service in any way. Clearly the HR and training department is doing a good job with getting the right staff. The only glitch is that the hotel is not wheelchair friendly. Many steps to climb and we had to carry the wheelchair up. If your audience is not the disabled, then you have to mention it on booking platforms. My shoulders are in pain carrying the wheelchair up and down steps."