"Overall, the hotel seemed to be poorly managed. The room key pad's battery was dead and we were not able to re-access the room after our belongings were inside. The front desk staff member, Matt, was very helpful but was not fully trained on the procedure to unlock the door. Due to his tenacity and dedication to helping, he was able to gain access after much effort. In the morning, breakfast was delay by 20-25 minutes. Considering a large number of guests were staying at the hotel for events in town that had morning start times, timing was very important. The breakfast staff were very kind and provided what they could, but the issue tracked to circumstances beyond their control. The building was also in need of some updating and cosmetic changes. Only 1 of the 2 elevators was operational, there was obvious previous water damage to the walls in our room, and the tile in the shower was falling off/apart. The good - the beds were very comfortable and the rooms and common areas were clean."