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Carlton Hotel Shah Alam

3.0 star property

Choose dates to view prices

A terrace, dry cleaning/laundry services and a business centre are just a few of the amenities provided at Carlton Hotel Shah Alam. The on-site restaurant, Carlton Gourmet, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

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26 May - 27 May
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About this property

Carlton Hotel Shah Alam

  • Hotel near Sunway Pyramid Mall
  • You can look forward to a terrace, dry cleaning/laundry services and a business centre at Carlton Hotel Shah Alam. The on-site restaurant, Carlton Gourmet, offers breakfast, lunch and dinner. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
    • A lift, smoke-free property and a front desk safe
  • Room features
  • All 111 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • 39-inch LCD TVs with satellite channels
    • Electric kettles, daily housekeeping and desks

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Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 15 for adults and from MYR 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards

Frequently asked questions

Is Carlton Hotel Shah Alam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Carlton Hotel Shah Alam?

Self-parking is free at this property.

What time is check-in at Carlton Hotel Shah Alam?

Check-in begins at 2 PM.

What time is check-out at Carlton Hotel Shah Alam?

Checkout is at noon.

Does Carlton Hotel Shah Alam provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Carlton Hotel Shah Alam located?

Located in Seksyen 13, this hotel is within 3 miles (5 km) of Shah Alam Blue Mosque, Ideal Convention Centre Shah Alam and Kompleks Pkns Shah Alam. Shah Alam Convention Center and Shah Alam Lake Garden are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.0

Cleanliness

6.6

Location

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 43 reviews
Rating 8 - Good. 12 out of 43 reviews
Rating 6 - Okay. 15 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 5 out of 43 reviews

Reviews

Verified

8/10 Good

Muizuddin

Liked: Staff & service
Disliked: Property conditions & facilities
The aircond was in poor condition. At Max but still not cool. The hall on each floor in front of the lift were smelly. Other than that, everything is good. The food was good.
Stayed 3 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

BAD EXPERIENCED

Book a room with non-smoking guestrooms, but ended getting a room that filled with smoking odor bcos it is a free-smoking guestroom with an ashtray. Erghh. My room was a adjoining room with noisy next door guest, they also smoke in their room which the smoke smell can filled up our room through connecting door. You know this kind of feel when u didnt smoke and u are a women. Then, when i request for a room change, the receptionist decline with a fullhouse reason. 11pm, i cannot stand anymore with the smell, checkout and find another place to stay.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth

Not so good , price expensive but its like staying at budget cheap hotel
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sgt puas hti

Puas hti sgt.. frendly staff even i cek in tgh malam
Stayed 1 night in Dec 2018
Verified

8/10 Good

Mdsidek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice dispointted when the breakfast foods is not refilled by the hotel. The foods already finished at only 8:00 and no refilled.
Stayed 1 night in Nov 2018
Verified

8/10 Good

Atiqah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Room is big for two persons.
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Could be better

The hotel is a bit run down but still acceptable for a short overnight stay. Affordable pricing comes with a breakfast.
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience ! Old hotel ! Sad ! Not same in internet picture .
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berhampiraj dengan pasaraya dan di tengah bandar.juga berhampiran dengan stesyen bas ekspres sementara.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Nor

Liked: Staff & service, room comfort
First room assigned reeked of cigarette despite requesting for non smoking room. Luckily the hotel readily switched us to a non smoking room upon request. Toilet was spartan but clean. Linen was clean. Carpet felt slightly dusty. Generally ok
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Sulaiman

its moderate..

the hotel need to improve and upgrade its facility..look ageing n need cleaning compound
Stayed 4 nights in Aug 2018
Verified

6/10 Okay

øystein

Liked: Staff & service
Disliked: Property conditions & facilities

Slitt hotel

Var der pga svømmekonkuranse .finnes ikke noe annet der .30 min med taxi til Kl
Verified

10/10 Excellent

Buhari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selesa dan terbaik, layanan yang baik dan bilik air yang bersih serta penghawa dingin yang menyejukkan lagi suasana di dalam bilik hotel ini. Sarapan makanan yang mengenakkan . Terdapat pelbagai makanan pilihan. Landskap yang cantik di dalam hotel terutama di bahagian lobby. suasana di dalam bilik yang selesa dan cantik dan harmoni. Penggunaan streka yang baik. Terima kasih atas segalanya. Wasalam
Stayed 1 night in Mar 2018
Verified

8/10 Good

Saw

Liked: Staff & service

Nice n quiet

Suitable for me because I like quiet environment. A lot of private parking bays.
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Abu

Disliked: Property conditions & facilities, room comfort

Got a torn door inside of the hotel room..

It's Okay... It just had some secret door that can be lead to another room. These door can be only been accessible by the outsiders from another room. It would be best if there's no secret door in every room at the hotel. Please improvise on that. (,^^)
Stayed 1 night in Dec 2017
Verified

8/10 Good

mahdzir

Liked: Cleanliness

Value for money.

Its value for money especially for those are looking for low price. its 3 star hotel. only the room condition looked old design and outlook.
Stayed 1 night in Nov 2017
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

only ok

room for 1 night only
Stayed 1 night in Aug 2017
Verified

8/10 Good

Mohd Asharaf

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

NIRAJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best value hotel near KLCC

Amazing central hotel near KLCC and Hard rock Cafe. Clean good rooms. Helpful staff. Good breakfast. Easy Parking for Cars. High grade security in house.
Stayed 1 night in Jun 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no comment

only comfort is the air-con is good.
Stayed 1 night in Jun 2017
Verified

6/10 Okay

LEW

Disliked: Cleanliness, property conditions & facilities
hotel quite old. no renovation.
Verified

10/10 Excellent

Norshilinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly & clean accommodation...

The hotel staff is very friendly & very helpful indeed... overall cleanliness of the property is very good. Free inroom Internet very fast...
Verified

6/10 Okay

nidzamuddin

Liked: Staff & service, room comfort

Good location

Lousy internet. Breakfast moderate. No refrigerator
Verified

6/10 Okay

syed

Liked: Cleanliness

Close to Meeting place

WiFi terrible. Logged into wifi but no internet access although mentioned availability in room. Last time I stayed it was only available at lobby area and it was mentioned that way, so no harm. Refrigerator none although the place is there. Socket at bed not available. I think it is a necessity to charge Handphone
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Ok

So far ok. Staff should be more friendly even though we arrived late, he should assist us properly. We need to ask him whatever we would like to know, he kept silence like we know everything about the hotel. They should check the telephone works or not in the room. Do not drill something at night, we want to sleep peacefully at these hour!