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Ulasan untuk Resort Suites at Bandar Sunway

3 out of 5
Resort Suites at Bandar Sunway
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 24 dari 166 ulasan" "
Penilaian 8 - Bagus. 63 dari 166 ulasan" "
Penilaian 6 - Cukup Baik. 50 dari 166 ulasan" "
Penilaian 4 - Buruk. 18 dari 166 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 166 ulasan" "

7,0/10

Kebersihan

7,2/10

Staf & layanan

6,6/10

Fasilitas

6,6/10

Kondisi & fasilitas properti

5,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Faiz

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Steephan pada tanggal 12 Jan 2024
Dear Valued Guest Thank for your feedback, Hope you had a pleasant stay. Hope to see you again. Thank you.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Steephan pada tanggal 19 Des 2023
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 Cukup Baik

Samuel

Bepergian bersama keluarga
Disukai: Staf & layanan
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
Menginap 3 malam pada bulan Agustus 2023

4/10 Buruk

Adam

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Kevin

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Sze Sun

Menginap 4 malam pada bulan Juli 2023

2/10 Sangat Buruk

Sui Ha

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good
Menginap 3 malam pada bulan Mei 2023

8/10 Bagus

Juan

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan April 2023

4/10 Buruk

Sandy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
Menginap 1 malam pada bulan Maret 2023

4/10 Buruk

Eugene

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
Menginap 5 malam pada bulan Desember 2022

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
Menginap 1 malam pada bulan Desember 2022

6/10 Cukup Baik

S

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
Menginap 4 malam pada bulan November 2022

8/10 Bagus

Phaik Guan

Menginap 2 malam pada bulan November 2022

10/10 Sangat Bagus

Joseph

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like everything
Menginap 5 malam pada bulan November 2022

6/10 Cukup Baik

Sharon

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 Sangat Bagus

Juan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2022

8/10 Bagus

Phei Zhuin

Menginap 1 malam pada bulan September 2022

4/10 Buruk

Gin Chuan

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
Menginap 2 malam pada bulan Juni 2022

2/10 Sangat Buruk

Weng Keng

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juni 2022

6/10 Cukup Baik

Sajeep

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Balcony door not working, we kept closed always. Condition of the property not so good.
Menginap 3 malam pada bulan Juni 2022

8/10 Bagus

JOSEPH

Menginap 4 malam pada bulan Mei 2022

8/10 Bagus

Sharon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
Menginap 2 malam pada bulan April 2022

4/10 Buruk

ha, vietnam

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
Menginap 3 malam pada bulan Februari 2020

4/10 Buruk

LynnY, Singapore

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Jayden pada tanggal 21 Feb 2020
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Januari 2020
Tanggapan dari Chu pada tanggal 29 Jan 2020
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

6/10 Cukup Baik

seunghee

Bepergian bersama keluarga
위치는 최상. 숙소컨디션은 보통
선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Chu pada tanggal 29 Jan 2020
Dear Seunghee, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites at Bandar Sunway

4/10 Buruk

Turki

Tidak Disukai: Kebersihan, staf & layanan
فيه قليل من الحشرات ( نمل ابيض )
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Chu pada tanggal 29 Jan 2020
Dear Turki, Thank you for your review. We sincerely apologize for what you had experienced and we will look into this matter for further improvement. Regards, Resort Suites at Bandar Sunway

2/10 Sangat Buruk

Mi Wah amy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A nightmare
This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!
Menginap 4 malam pada bulan Desember 2019

6/10 Cukup Baik

Miss Ling Yen

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
Menginap 2 malam pada bulan September 2019
Tanggapan dari Chu pada tanggal 27 Des 2019
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Bagus

Wai Leng

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Chu pada tanggal 27 Des 2019
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Bagus

Ange, Auckland

Bepergian bersama keluarga dan anak
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Chu pada tanggal 27 Des 2019
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan November 2019
Tanggapan dari chu pada tanggal 27 Des 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
Menginap 2 malam pada bulan November 2019
Tanggapan dari chu pada tanggal 27 Des 2019
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Bagus

lim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari chu pada tanggal 27 Des 2019
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2019
Tanggapan dari chu pada tanggal 27 Des 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Resort Suites Hotel pada tanggal 27 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Resort Suites Hotel pada tanggal 20 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Cukup Baik

Nhu, Ho chi minh city

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Property is situated inside a mall, a perfect location in sunway.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Resort Suites Hotel pada tanggal 20 Nov 2019
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Resort Suites Hotel pada tanggal 4 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Resort Suites Hotel pada tanggal 4 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The environment is very good
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Resort Suites Hotel pada tanggal 9 Okt 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bagus

Tiny, Kedah

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I like the room and it is attached to the shopping mall.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Resort Suites Hotel pada tanggal 25 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bagus

tain foh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
地点很不错
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Resort Suites Hotel pada tanggal 12 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bagus

SL

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Near to shopping mall
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Resort Suites pada tanggal 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

2/10 Sangat Buruk

Meshal

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
الفندق سيأ جدا جدا جدا
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Resort Suites pada tanggal 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again and please kindly email us for more information. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 Sangat Bagus

Nicki

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good value for price. Loved the place! Amazing views, comes with bath tub, kitchen area and everything
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Resort Suites pada tanggal 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Parking on that Saturday was extremely difficult. Also there was an unexpected parking charge of RM10.00 per exit.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Resort Suites Hotel pada tanggal 12 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Cukup Baik

CHRISTINA

The check-in counter is in the basement and there's no clear signage.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Resort Suites pada tanggal 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The interior of room and reception like 3 stars
The location is good. But the room is a bit rundown. Reception is at B1 car park, no class at all. And the price charged like 4 stars, for a 3 stars hotel. Like bulb blinking, and is a converted apartment to hotel.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Resort Suites pada tanggal 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 Sangat Bagus

ANAGHA ASHISH BHAGAT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
good stay
superb
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari Resort Suites pada tanggal 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites