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REF Kumamoto by VESSEL HOTELS

4.0 star property
Guests can enjoy restaurant dining or take in views of Kumamoto Castle at this peaceful hotel retreat featuring a relaxing indoor public bath

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REF Kumamoto by VESSEL HOTELS, near historic Kumamoto Castle, offers a comfortable base with practical amenities. Travelers enjoy the indoor public bath after exploring nearby Shinshigai Shotengai. The on-site restaurant and in-room WiFi add convenience to their stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Single Room with shower booth,Non-smoking

Single Room with shower booth,Non-smoking | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Single Room with shower booth,Non-smoking

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Electric kettle
Digital channels
Laptop workspace
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Bidet
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Twin Room, Non-smoking

Moderate Twin Room, Non-smoking | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room, Non-smoking

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Bidet
Electric kettle
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed

View all photos for Standard Double Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Moderate Twin Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room

  • Sleeps 2

View all photos for Premium Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Premium Room

  • Sleeps 3

View all photos for Single Room with Shower

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Single Room with Shower

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

View all photos for Standard Twin Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for ROH Non-smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

ROH Non-smoking

  • Sleeps 2

View all photos for Accessible Single Room Non Smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Accessible Single Room Non Smoking

  • Sleeps 2

View all photos for Moderate Twin Room With Extra Bed

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room With Extra Bed

  • Sleeps 3
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About the area

Located in Chuo Ward, a neighbourhood in Kumamoto, REF Kumamoto by VESSEL HOTELS is in a shopping district. Sakura-no-baba Josaien and Kumamoto Castle are notable landmarks, and the area's natural beauty can be seen at Suizenji Gardens and Kumamoto Zoo and Botanical Garden. Sakura Machi Kumamoto and Sunroad Shinshigai Shopping Street are two other places to visit that come recommended. Visit our Kumamoto travel guide
Map
7-2 Shinshigai, Chuo-ku, Kumamoto, Kumamoto, 860-0803

What's nearby

  • Kumamoto_ShinshigaiShotengai_553248621562271767_08
    Sunroad Shinshigai Shopping Street
    1 min walk - 0.1 km
  • Kumamoto_KumamotoCityHall_553248621532762754_04
    Kumamoto City Hall
    7 min walk - 0.6 km
  • On 14 April 2016, a massive earthquake (magnitude 6.2) struck Kumamoto prefecture and damaged numerous structures of the Kumamoto Castle complex including the main castle. Routes and pathways were still open and available for visitors. During our visit, efforts for reconstruction of Kumamoto castle were under way as can be seen in the background of this photo. The Uto Yagura turret (foreground), on the other hand, survived the quake and remains intact.
    Kumamoto Castle
    11 min walk - 1.0 km
  • Sakura Machi Kumamoto
    3 min walk - 0.3 km
  • Kumamoto-jo Hall
    4 min walk - 0.4 km

Getting around

  • Suidocho Tram Stop
    12 min walk
  • Fujisakigumae station
    18 min walk
  • Kumamoto (KMJ)
    45 min drive

Restaurants

  • らーめん おっぺしゃん 熊本本店
    1 min walk
  • うどん居酒屋 ふく泉 新市街地店
    1 min walk
  • 味ひときれ
    1 min walk
  • パーラーヒバリ
    1 min walk
  • 月○ 新市街店
    1 min walk

About this property

REF Kumamoto by VESSEL HOTELS

Upscale hotel near Sakura Machi Kumamoto
Located close to Sunroad Shinshigai Shopping Street and Kumamoto Castle, REF Kumamoto by VESSEL HOTELS provides an indoor public bath (no minerals), laundry facilities and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Buffet breakfast (surcharge), a water dispenser and luggage storage
  • A vending machine, multilingual staff and a 24-hour front desk
  • A lift
Room features
All 229 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi.
Extra conveniences in all rooms include:
  • Bidets, free toiletries and hairdryers
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, heating and electrical adapters/chargers

Similar properties

Property entrance
CANDEO HOTELS KUMAMOTO SHINSHIGAI
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,005 reviews
The price is Rp1.469.614
Rp1.616.575 total
2 Feb - 3 Feb
CANDEO HOTELS KUMAMOTO SHINSHIGAI

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Multilingual staff

Spa

  • In-room massages
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included rate for children ages 6-18. Breakfast is available on site for the listed surcharge.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1800 for adults and from JPY 900 for children
  • Nearby parking fee: JPY 1300 per night (787 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires advance notice of the age and number of children staying at the property.
Property Registration Number 指令(生衛)第184号

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests with tattoos are not able to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

REF Kumamoto by VESSEL HOTELS Hotel
REF Kumamoto by VESSEL HOTELS Kumamoto
REF Kumamoto by VESSEL HOTELS Hotel Kumamoto

Frequently asked questions

Is REF Kumamoto by VESSEL HOTELS pet-friendly?

No, only service animals are welcome at the property.

How much is parking at REF Kumamoto by VESSEL HOTELS?

Limited spots are available.

What time is check-in at REF Kumamoto by VESSEL HOTELS?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at REF Kumamoto by VESSEL HOTELS?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is REF Kumamoto by VESSEL HOTELS located?

Located in Chuo Ward, this hotel is within a 5-minute walk of Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto. Sakura-no-baba Josaien and Kumamoto Castle are also within 15 minutes. Suidocho Tram Stop is 12 minutes by foot and Fujisakigumae station is 18 minutes.

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Reviews

REF Kumamoto by VESSEL HOTELS Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 404 out of 560 reviews
Rating 8 - Good. 112 out of 560 reviews
Rating 6 - Okay. 35 out of 560 reviews
Rating 4 - Poor. 7 out of 560 reviews
Rating 2 - Terrible. 2 out of 560 reviews

Reviews

10/10 Excellent

Minghsuan

Clean and nice
Stayed 5 nights in Jan 2026

10/10 Excellent

Kun-Han

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa, great service. Can't ask for more.
Stayed 3 nights in Nov 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. The staff was very helpful, breakfast was also great.
Stayed 4 nights in Sep 2025

10/10 Excellent

Wei Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 6 nights in Aug 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay. They provide Stickers for small tattoos you might have. The spa/ sentimental was really refreshing after travelling. The facilities were also very clean and the interior was well lit and furnished in a bright tone, which made everything fell very cozy and clean. Staff was very nice and polite. The surrounding area is also very convient, super close to a big modern mall “Sakura”. Had a very pleasant stay, would definitely visit again.
Solo Room
Manga library in the lounge area
Nice Kumamon Mascot Decoration
Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Location is great for castle and shopping. Clean and quiet and enjoyed the public bath.
Stayed 3 nights in May 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Hotel comes with complimentary drinks and variety of amenity choices
Stayed 2 nights in Mar 2025

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Property js centrally located.. while rooms are quite small, it is well designed with all amenities. Breakfast spread was unexpectedly good.
Stayed 2 nights in May 2025

8/10 Good

JIN MING

Liked: Cleanliness, amenities, property conditions & facilities
Best location for dinning
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsen and facilities. There’s a space to sit and eat
Stayed 2 nights in Jan 2025

10/10 Excellent

Yeoung Shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very near from Sakuramachi Terminal. Also it is center of main shopping street. Onsen was excellent, breakfast buffet also great.
Stayed 1 night in Feb 2025

10/10 Excellent

CHI HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good experience

The location is really good which is just beside the tram stop and in the centre of the shopping district. Free drinks are provided in a cozy public area. Breakfast is served with Japanese and Western-style food.
Stayed 3 nights in Apr 2025

10/10 Excellent

Scott

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Great location
Stayed 4 nights in Apr 2024

10/10 Excellent

wa kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and highly recommend

Nice location , close to train and bus station . Convince for food and traveling . Highly recommend
Stayed 2 nights in Jan 2025

10/10 Excellent

koichi

Liked: Cleanliness, staff & service, property conditions & facilities
Great centralized location. Ultra clean hotel with great amenities and features. I would say the main issues were having only 3 elevators hardly met the demands of the people. There more than a few times where I waited over 3 minutes for an elevator and a few times I had to wait for the next elevator. Also they need a few more wash machine and dryer. I stood in line for the next washing machine for over 2 hours. Shin-shigai over all needs a makeover. It looks dirty, dark and unsafe, but the hotel itself is beautiful inside.
Stayed 2 nights in Sep 2025

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable nice hotel

The location is very good.The room was cozy and clean. The strong point is public bass.
Stayed 1 night in Oct 2024

8/10 Good

NAOMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the staff was friendly. There were so many dishes (buffet style) for breakfast. I could enjoy the stay.
Stayed 14 nights in Jul 2024

10/10 Excellent

Leung

Liked: Cleanliness, amenities
Good location and service
Stayed 5 nights in Feb 2024

10/10 Excellent

ChingChing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in city center and a lot of restaurants surrounding.
Stayed 1 night in Aug 2023

10/10 Excellent

anne marie

Liked: Cleanliness, staff & service, property conditions & facilities
The room is tiny but well thought out and you don’t spend much time in the room anyways! The amazing breakfast buffet more than makes up for it! The breakfast had such a huge selection-even after 5 days, it was never boring. The only thing I would add is more fruit!
Stayed 5 nights in Mar 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Amentities were amazing. The onsen is really nice. The lobby area has a drink bar and manga reading area. Convenient for public transit and shopping
Stayed 3 nights in Oct 2023

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Excellent location.

Nice hotel. The stay was very good. Room was comfortable though a bit small. Location of hotel was excellent! Credit to the hotel staff who helped me to find my personal pillow and sent it to my next hotel in Nagasaki. Thank you very much!
Stayed 2 nights in Dec 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay in this clean hotel that serves great Kumamoto-style buffet breakfast. However, the bathroom vanity (sink and mirror) is outside the toilet, facing the twin beds. No on-site parking but you can easily park at the underground carpark that’s just a traffic light away from the hotel at a reasonable rate.
Stayed 3 nights in Dec 2024

10/10 Excellent

MinJung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location (It was convenient as there are many restaurants nearby.) clean room, kind staffs,nice spa. Everything was good. Thank you.
Stayed 1 night in May 2024

10/10 Excellent

shing hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
REF 熊本 by VESSEL HOTELS is a good hotel , I must recommend it to my friends. It is located in the center of town, and the popular stores also can be found in there. Such as Daiso , Donki , 業務用 supermarket just opposite, mater donuts and drug and cosmetics store as well. Facilities are nice as well , indoor and outdoor hot spring , free drinks bar during evening and free comics areas.
Stayed 4 nights in Mar 2024