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Ulasan untuk Sweet Garden Hotel

3 out of 5
Sweet Garden Hotel
Sweet Garden Road, Ridge Danyame, Kumasi

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 17 dari 39 ulasan" "
Penilaian 8 - Bagus. 16 dari 39 ulasan" "
Penilaian 6 - Cukup Baik. 5 dari 39 ulasan" "
Penilaian 4 - Buruk. 1 dari 39 ulasan" "
Penilaian 2 - Sangat Buruk. 0 dari 39 ulasan" "

8,2/10

Kebersihan

8,8/10

Staf & layanan

8,6/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Vernell, JACKSONVILLE

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a very pleasant overnight stay. Our waiter Kingsley was the best. The manager and front desk staff were amazing and very helpful. Thank you!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 20 Mei 2024
Thanks for your feedback

8/10 Bagus

Michelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the room very much.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 20 Mei 2024
Thanks for your feedback

8/10 Bagus

Sheila

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The restaurant was great. They had good food
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The manager pada tanggal 21 Mei 2024
Thanks for the feedback Shella

8/10 Bagus

Victoria

Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari The manager pada tanggal 20 Mei 2024
Thank you

8/10 Bagus

Angelina

Nice place
Menginap 1 malam pada bulan April 2024
Tanggapan dari The manager pada tanggal 20 Mei 2024
Thanks for the feedback

6/10 Cukup Baik

Angelina

Nice
Menginap 2 malam pada bulan April 2024
Tanggapan dari The manager pada tanggal 20 Mei 2024
Thank you

8/10 Bagus

NanaYaa

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
The property and room was beautiful however, the towels were dirty. When I requested for clean towels. The housekeeper was very rude to me and said that they didn’t have any towels I had to go to the front desk to make a complaint before I got towels. Also, the gym was under construction, which I found very disappointed as I wanted to use the gym in the morning
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari The Manager pada tanggal 5 Mar 2024
Hi Nana Yaa,I am sorry to hear about your experience with the dirty towels and the rude behavior of the housekeeper. It is unfortunate that the gym was under construction during your stay, especially since you were looking forward to using it. I appreciate you bringing these issues to our attention, and I will make sure to address them with the team to ensure they are resolved for future guests. Thank you for your feedback.

10/10 Sangat Bagus

Abigail

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
This is a lovely hotel, although undergoing construction work when we stayed and with a few teething problems in the newly refurbished room (that the team worked hard to resolve) The gardens are really lovely, the pool is great, the staff are excellent! Very welcoming and helpful. We really enjoyed our stay here and would definitely return.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Manager pada tanggal 5 Mar 2024
Hi Abigail, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that despite the construction work and some initial issues in the room, you found our gardens lovely, the pool great, and our staff excellent. We appreciate your kind words about our team's hard work to resolve any issues you encountered. We are glad to know that you enjoyed your stay and would consider returning in the future. We look forward to welcoming you back for another wonderful experience. Thank you for choosing our hotel!

10/10 Sangat Bagus

Patrick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nancy at the front desk and Prince in the restaurant provide amazing 5-Star service. They both went above and beyond to make sure our stay was enjoyable. The hotel is beautiful, very eco-friendly , lots of green spaces. The room was spacious , clean and a mix of modern and rustic decor. Highly recommended.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari The Manager pada tanggal 3 Mar 2024
Hi Patrick thanks for your feedback .Hope to see you again.

10/10 Sangat Bagus

Samuel

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari The Manager pada tanggal 5 Mar 2024
Hi Samuel, Thanks for your feedback .

10/10 Sangat Bagus

Bayrem

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
excellent, I recommend
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Manager pada tanggal 27 Feb 2024
Thanks for your feedback

10/10 Sangat Bagus

Aaron

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean, comfortable, and economical
I was traveling to Kumasi solo for business purposes and I deeply enjoyed my stay at Sweet Garden Hotel. The location is good, not a far taxi ride from the Kumasi Mall and the Military museum. The room was clean and luxurious. I was given a large room overlooking the gorgeous garden and pool. In the early afternoon/evening I could vibe to the fun sound of the afrobeat as children, families and couples played in the pool. The restaurant and breakfast were essential, the restaurant which was open relatively late provided me an easy and tasty option just a few steps from my room after a busy day out in the city. There are a number of options to choose from so there is something for everyone and its all pretty good. I wish I got to try the pizza. Above all the best part of the hotel is the staff. They work hard, are always attentive and incredibly kind. While I was alone for my work I didn't really feel lonely as the staff did their best to make me feel at home. All of these aspects were made better by the very reasonable price which is almost a steal for the calmness and luxury of the hotel.
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari The Manager pada tanggal 27 Feb 2024
Thanks for your feedback and we hope to see you again.

8/10 Bagus

Tony

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel let down by poor food service
We stayed 2 nights in a deluxe room and I think we got upgraded to a suite, which was a lovely top floor room with an integral kitchen and balcony. Plenty of space for the two of us. But food ordering, was difficult and inefficient. The first night we were told the restaurant was closed for a staff presentation, but that we could order food for room service. So we ordered two courses plus wine and agreed to have it delivered at 7.30. By 8.30, nothing had arrived, so we called down to reception and it arrived about 15 mins later. The next day we ordered a snack by the pool, two of the chicken kebab and chips combo on their menu. About 45 mins later 2 individual kebab skewers, that turned out to be beef, arrived. When we said that wasn't what we ordered, we were told the previous waiter must have got it wrong. So we clearly showed on the menu what we wanted and the waiter disappeared. About an hour later, with the sun going down, and no food, I asked for the bill. But, instead, two portions of beef kebabs and chips arrived. If we hadn't ordered any food, I'd have said we had a very good stay, although you do need a cab to get anywhere, as it is some way out of town.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari The Manager pada tanggal 27 Feb 2024
We do appreciate your feedback and we look forward to correct our mistakes.

6/10 Cukup Baik

kaycee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Stayed here in OCT with my Husband Property was beautiful. Love the greenery. Breakfast (included)was cool, little repetitive but not too bad! Love that the pool stayed open passed sundown! when i walked in room it was clean, well made but i got disappointed when i look into the bathroom. The toilet seat was horrible, off the hinge, and discolored (ew). Please update your bathrooms and towels! Thank you.
Menginap 5 malam pada bulan Oktober 2023

8/10 Bagus

Kwame

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sehr große Zimmer und ein gutes Preis/ Leistungsverhältniss
Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Andrew

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great room. Plenty of outlets. Bathroom is awesome. Design and deco top notch. I would recommend a thousand times.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 16 Nov 2023
Thank you Mr Andrew

10/10 Sangat Bagus

Kwame

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were professional and respectful and they must ensure to keep it up. They shd ensure that all services are provided in a clean manner and not to do shabby work for example giving clean towels and sheets as appropriate.
Menginap 6 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 14 Nov 2023
Thanks for your feedback kwame.

10/10 Sangat Bagus

Joshua

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
Great place near the center of town. Very clean, great pool, and great food!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 14 Nov 2023
Thanks for your feedback Joshua.

8/10 Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A good place
A good option in Kumasi. Room was of good size, but the a/c unit couldn’t really keep up and it never really cooled to a comfortable temperature. Hotel grounds are really nice, and the pool looked nice and well maintained. Unfortunately the gym was under renovation. Breakfast was good. The staff were the highlight though…really thoughtful and accommodating.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 14 Nov 2023
We do appreciate your feedback Matthew.

10/10 Sangat Bagus

Danielle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful gardens, with PROs and CONs.
My family of 5 stayed with Sweet Garden Hotel for 9 days. Let's start with what the positives: 1. The hotel gardens are beautiful! From lush trees and plants, to quaint seating in the gardens, it allows guests to sit/eat outside and enjoy the beautiful weather. 2. The staff were friendly. The dining staff, front desk staff, they were all courteous and helpful. 3. We had an issue with our rooms, so they upgraded us to a top-level apartment, with a washer/dryer, kitchen, and lots more cable channels than the other rooms get. Decor was modern and spacious. But there were a few things I would have changed about our experience. 1. The basement room our children were initially assigned smelled strongly of mildew. Staff should have noticed that the room smelled and offered a different room without me having to ask. 2. Food was average. Hot food was often lukewarm, and frozen things (milkshakes ordered) were melted and, well, lukewarm. 3. A cockroach crawled across the sheets next to me in bed in the middle of the night! I know that roaches can be anywhere, especially in warm climates. We didn't see any other signs of pests at this hotel, though, so this could have just been an odd occurrence. I didn't report it, since we were leaving that following morning. But I didn't go back to bed! 4. General maintenance could be better: slow shower drain, leaky sink, door to patio was wonky. Overall, we enjoyed our time at Sweet Garden and we would stay in the apartment again.
Menginap 9 malam pada bulan Juli 2023

6/10 Cukup Baik

Richard

Tidak Disukai: Kondisi & fasilitas properti
The outer appearance is good but the rooms and furnitures are falling apart. It isnt worth the money they charge.
Menginap 5 malam pada bulan Juli 2023

8/10 Bagus

Lonnie

Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

samuel

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, kondisi & fasilitas properti
Staff was great Abigail, Mary from restaurant, the smoothie maker, room cleaning staff even security was on point. Absolutely amazing big time improvement.
Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great service and great food. Rooms are clean and comfortable. Only 1 towel in the room...
Menginap 1 malam pada bulan Juni 2023

4/10 Buruk

Juanita

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Looks are definitely deceiving
The first night we had to switch rooms that night it was horrible. There is smell coming from the bathroom. We did not sleep well at all the next morning I was able to talk to the reception she changed our room to a brand new room which was very comfortable.. but over all I wasn’t happy. I not stay again
Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Hallaye

Menginap 9 malam pada bulan April 2023

10/10 Sangat Bagus

Collins

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really enjoyed my stay
Menginap 7 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 26 Apr 2023
Thank you Collins for your feedback. Hope to see you again

8/10 Bagus

CHRISTOPHER

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2018

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Gode faciliteter men dårlig beliggenhed
Dejligt hotel med gode faciliteter. Dog lå det meget langt fra alt andet og vi fik et værelse med stenhårde senge placeret lige ved siden af larm fra håndværkere i noget der mest af alt mindede om en kælder. Maden i restauranten var god.
Menginap 1 malam pada bulan Juli 2018

8/10 Bagus

Lukas

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 2 malam pada bulan Desember 2017

8/10 Bagus

kay , Kumasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff,beautiful smile ,warm welcome .
The staff are excellent .They exceeded my expectations .Becky and Emma 5 star .Wonderful people . Cleaning staff great . Hotel gym perfect .But no WI-FI at the time of my visit .That was not the best .Breakfast was the same food ,there need to be variety . Calm vicinity .
Menginap 2 malam pada bulan Desember 2017

10/10 Sangat Bagus

jan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sweet Garden is a lovely place to stay
The service was excellent - staff were so friendly which made it a pleasure to stay at.
Menginap 1 malam pada bulan Desember 2017

8/10 Bagus

DD, USA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff very helpful. The hotel is very clean.
Staff greeting us at the vehicle to assist with luggage. They had keys to the rooms and ready for us to check in. The restaurant was very clean and the menu is extensive. Food was good and came in a reasonable time. Hotel grounds and landscape very nice and pleasant to sit out and enjoy the view. My room mate did not enjoy the frogs and crickets at night but I enjoyed the sounds of nature. Owners son very friendly and talks to the guest.
Menginap 1 malam pada bulan September 2017