Eksterior

Ulasan untuk Hotel The Celestine Kyoto Gion

4 out of 5
Hotel The Celestine Kyoto Gion
572 Komatsucho, Higashiyama-ku, Kyoto, Kyoto

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 553 dari 754 ulasan" "
Penilaian 8 - Bagus. 153 dari 754 ulasan" "
Penilaian 6 - Cukup Baik. 34 dari 754 ulasan" "
Penilaian 4 - Buruk. 10 dari 754 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 754 ulasan" "

9,8/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Maria Isabel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari HOTEL THE CELESTINE KYOTO GION pada tanggal 30 Apr 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager

10/10 Sangat Bagus

Aleksey, Stamford

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location! Room amenities: every drawer, every shelf, every (hidden) cabinet contained a surprise - a very useful item.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Reception manager. pada tanggal 22 Apr 2024
Dear customer,Thank you for staying at HOTEL THE CELESTINE KYOTO GION.Thank you very much for your compliments on our guest rooms.Although our hotel is small, we have made various efforts to make our guest rooms comfortable for our guests.We also have Junior Suites Higashiyama and Yasaka, which are different from other rooms, so please stay in those rooms next time you visit Kyoto.We look forward to seeing you again.Reception manager.

10/10 Sangat Bagus

conrad

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great rooms and very clean, would stay again!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Front Office Manager pada tanggal 20 Apr 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your positive feedback serves as a great motivation for our team, and we are delighted to have contributed to making your visit memorable. Providing a comfortable and convenient for our guests is always our priority.At THE CELESTINE KYOTO GION, we strive to provide a great experience for all our guests, and we are thrilled to know that our guest room left a positive impression on you.We take pride in our attention to detail and ensuring that our facilities are well-maintained, clean, and comfortable for everyone.Also, we appreciate your acknowledgment of our commitment to providing a sanitary and comfortable environment for our guests.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 Sangat Bagus

Trung

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel location! I highly recommend staying here if it's your first visit to Kyoto, especially in the Gion District.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Front Office Manager pada tanggal 20 Apr 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Firstly, we are delighted to know that you were satisfied with the stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 Sangat Bagus

Antonio, Bronx

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was a breeze. The staff was very accommodating and helpful. Free transportation to and from Kyoto Station. The location was perfect walking distance to Hokan-Jo Temple. Going to the Onsen late at night was a perfect ending to a long walking day.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Office Manager pada tanggal 28 Apr 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.It brings us immense joy to know that your stay was enriched by warmth and professionalism of our staff. Each member of our team takes great pride in ensuring that every guest feel valued and cared for. Your recognition of their efforts serves as a powerful motivation to continue delivering service that exceeds expectations.Also, our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.Once again, thank you very much for your time to review your recent experience at our hotel.Your feedback is invaluable as we strive to provide the best possible experience for our guests.

10/10 Sangat Bagus

Chelsea

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A hybrid of modern and traditional hotel located in Gion. The Kodaiji temple is visible from the hotel front and within 7 minutes of walk. Most of restaurants, train stations, and main attractions are walkable within 15-20 minutes. The room was clean and well designed to use small spaces. Housekeeping came daily and there were complimentary snacks and drinks. Overall a fantastic stay!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Office Manager. pada tanggal 13 Apr 2024
Thank you very much for staying at HOTEL THE CELESTINE KYOTO GION.Thank you very much for your compliments about our guest rooms and housekeeper.As you said, our hotel is small, but we have tried to make the most of the space so that you can relax and enjoy your stay.We also have a lounge on the first floor with juices and other snacks that are different from those in the rooms, which we hope you will enjoy.We look forward to seeing you again.

10/10 Sangat Bagus

Huiming

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staffs of the hotel was very nice and helpful. On the way to the hotel, my wife left her phone in the taxi, she was very upset and panic, the person at front desk helped us to get the phone back. I have been Kyoto three times, I would say this hotel is the best, if I come to Kyoto in future, I would stay this hotel again.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari HOTEL THE CELESTINE KYOTO GION pada tanggal 29 Mar 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. For us, it is an honor to help our guests. We are also happy to hear that you enjoyed Kyoto.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 25 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Ilona

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was a real gem. A very Japanese feel to it. The breakfast was out of this world and as it was buffet style it suited me perfectly with my allergies. All ingredients that could have affected me were written beside the dishes. It was a very tasty breakfast. I indulged in the tempura dinner menu and it was scrumptious and worth the price. I would definitely stay in this hotel if I went back to Japan.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 19 Mar 2024
"Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are honored that you enjoyed our breakfast and dinner so much.You might feel a bit different from an ordinary breakfast at hotel, our restaurant specializes in traditional Kyoto cuisine. Our chef tales great pride in selecting the best ingredients and specializes in popular cuisine such as Kyo-yasai (specifically certified vegetable varieties grown in Kyoto), Kyoto beef, seasonal fish, tempura burger, etc., are available for our breakfast. We have many positive feedbacks from local and international guests. The hotel restaurant specializes in tempura, and we are relieved to hear that you were satisfied with the food we served.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager"

10/10 Sangat Bagus

Daniel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service upon check-in was excellent and the room was spacious and clean. We opted to include the breakfast buffet which had enough variety to easily support 3 or 4 visits.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari HOTEL THE CELESTINE KYOTO GION pada tanggal 15 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are pleased to hear about good comments about for our staff and brack fast, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager

10/10 Sangat Bagus

Carol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our second time staying in this hotel. The breakfast is one of the best in variety and quality. English speaking staff who provides top quality service. Room is spacious and well decorated. Very well located in Gion with many dining options nearby and a shuttle service by the hotel to Kyoto station.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 13 Mar 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Sangat Bagus

Ziyu

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice service, big rooms, nice location, good price
Tanggapan dari Front Office Manager pada tanggal 13 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Norma

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location , very convenient. Breakfast excellent and staff wonderful Would stay here again !
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 12 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience.We appreciate your feedback and are glad to hear that you had a positive experience with us.Our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.Also, we appreciate your compliments on our staff. We aim to provide high-level service to achieve higher customer satisfaction. Therefore, we are proud to read that our team took good care of you and will share valuable comments with our staff. We certainly hope that your time at HOTEL THE CELESTINE KYOTO GION was a memorable one and we look forward to welcoming you back again.

10/10 Sangat Bagus

Andrew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Great staff!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 10 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 12 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 Bagus

satoshi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari 宿泊支配人 pada tanggal 12 Mar 2024
この度は、ホテル ザ セレスティン京都祇園にご宿泊いただき誠にありがとうございます。ホテルでのご滞在にご満足いただけたとの評価をいただき、一同とても嬉しく思っております。わたくしどもは、お客様からいただいたフィードバックを実践に活かしてこそ、さらなるホテルのサービス向上につなげていけるものであると信じております。もしも、ご滞在中に関するお気づきの点等ございましたら、お知らせいただければ幸いでございます。あらためまして、数多くあるホテルの中から、ホテル ザ セレスティン京都祇園をお選びいただきましたこと深く御礼申し上げます。次回もぜひ、お迎えできる機会を頂戴できますこと、心よりお待ち申し上げております。

10/10 Sangat Bagus

MARY

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
This is a gorgeous hotel, and the service is utterly amazing. From arranging a pick-up for us to go to lunch, to holding our luggage while we went out on our last day, everything was accomplished with cheerful dignity. The meals were fabulous, especially the dinners. I cannot recommend this place highly enough.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Front Office Manager pada tanggal 9 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Sangat Bagus

Valeria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy tranquilo y muy amables todos en el hotel, encantados
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 9 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We hope you do not mind writing back in English.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Sangat Bagus

Helen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A very luxurious hotel with friendly, polite and helpful staff. They made you feel so welcome! The staff members welcomed us at the door and a designated person brought us into the lobby to check us in while we were sitting down. Free shuttle to and from Kyoto station is convenient. Walking distance to Kiyomizu-dera and sannenzaka stores. I will definitely return for future trips.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 9 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are proud to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Sangat Bagus

Melissa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location to explore Gion! Hotel was very clean and comfortable. Enjoyed the public onsen. Would return!
Tanggapan dari Front Office Manager pada tanggal 28 Feb 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Firstly, we are delighted to know that you were satisfied with many aspects of your stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area. Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.

8/10 Bagus

Dianne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel itself is beautiful, as are the rooms but the walls are paper thin and hearing your neighbours have conversations isn’t ideal Breakfast was nothing short of terrible, five days of the same dishes on repeat. The western options were bland, the coffee undrinkable and fruit juices like a cordial. Somewhere they must lift up their game.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Front Office Manager pada tanggal 28 Feb 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment. Your feedback is incredibly important to us, as it help us identify areas for improvement. We are committed to providing our guest with the best possible experience, and your comments will play a crucial role in that process.Please know that we take your comments seriously, and we will be reviewing our breakfast offerings and service to address the issue you encountered. Our goal is to ensure that every guest enjoys a satisfying and delicious meal when they visit us.Also, thank you very much for your valuable inputs regarding the rooms. However, we are deeply sorry to hear that we could not provide you a comfortable stay.If you make a request in advance, we will do our best to accommodate your needs. Therefore, please feel free to let us know the next time you have the opportunity to stay with us. Also, if you encountered any problems during your stay, please let our staff know and we will be happy to help you.Again, thank you so much for having your time to offering valuable comment. We truly hope that you can give us another opportunity at HOTEL THE CELESTINE KYOTO GION.

8/10 Bagus

Bin Liang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Front Office Manager pada tanggal 25 Feb 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Jing

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Office Manager pada tanggal 21 Mar 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 Bagus

Mr D C, Hexham

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a great hotel. Our room was lovely and well appointed. Staff were helpful and welcoming. The shuttle bus was really handy. The dining room is a little small which made breakfast a little crowded. Close to the temples and the heart of Gion. Would definitely recommend.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Office Manager pada tanggal 15 Feb 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment. We are pleased to hear about good comments for our staff, and access. As you mention, there are many traditional houses and temples around our hotel, and they would surely make you feel the nostalgic atmosphere in Kyoto. However, we are sorry for the restaurant space that made you unconfortable. We certainly hope that your time at HOTEL THE CELESTINE KYOTO GION was a memorable one and we look forward to welcoming you back again.

10/10 Sangat Bagus

Barbey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Office Manager pada tanggal 9 Feb 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Thanh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 1 Feb 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 Bagus

MOONHEE

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 31 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Yuki, Vancouver

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s my best kept secret that I don’t want to share.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager" pada tanggal 29 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Anastasia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely property and staff very attentive. The location is also perfect as is close to shrine and temple and Gion. Wholly walkable. The only miss was that the hotel did not communicate the fact that they provided a shuttle bus to the property from Kyoto station before we arrived so we spent 2600 yen for a taxi to get to the hotel for check in, big miss!
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 29 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.

10/10 Sangat Bagus

Juan, Panama

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 29 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 Bagus

Shuji

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
お部屋が綺麗で快適でした。大風呂用浴衣にパジャマ、バスローブもあります。ラウンジも気が利いています。
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari 宿泊支配人 pada tanggal 15 Jan 2024
この度はもホテルザセレスティン京都祇園にご宿泊いただきまして誠にありがとうございます。また、お忙しい時間を割いてご宿泊の感想をお寄せいただき、重ねて御礼申し上げます。お部屋からご覧いただける景色はお部屋によって異なり、中庭をご覧いただけるものや京都の町屋を一望していただけるものもございます。次回ご利用の際はまた違った景色をお楽しみいただければ幸いでございます。このホテルへお越しくださるお客様が心からくつろげるホテルとなれるよう、サービスレベルの向上にスタッフと共に取り組んで参りますので、お近くにお越しの際は、是非またご利用いただければと存じます。次回のお帰りをスタッフ一同心待ちにしております。

10/10 Sangat Bagus

linden

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Really lovely stay. Great facilities, helpful staff, calming design. Good location. Would definitely stay again here or at another Celestine property!
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 14 Jan 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. We will continue to make every effort to improve our services for the comfort of our customers.We are glad to hear that you were satisfied with design. It is designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very Good Hotel with Professional staff
It was the third time I stayed in this hotel. It is very close to the famous tourist spots in Kyoto (within 10 to 15 mins). The parking area is quite big when compared with other hotels. The superior room is spacious. We spent relaxed time in the lounge and public bath. All facilities were well-maintained, just looked like a brand new hotel. The above were the main reasons why I stayed here again. During our three nights' stay, we met a female staff called Tsai who was very sincere and smart. She spoke fluent English and offered different assistance to us at the front desk and parking area on several occasions. Her performance was outstanding among all hotel staff we met during our stay of two weeks in Japan.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Office Manager. pada tanggal 14 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION again, and taking your time to share your valuable comment.We are glad to hear that you were satisfied with our location, which is quite convenient to go to the main sightseeing spots by walk and train. We have received compliments from our guests who come here for sightseeing.We are happy to hear that you enjoyed your stay in our rooms, lounge and public baths.And we appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better serviceAgain, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

8/10 Bagus

Kai Ming Eddie

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Office Manager pada tanggal 14 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really good hotel, service is superb, room is nice
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 11 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel is not too big but the style is quite nice, room is clean and nice, service is excellent, will certainly revisit again
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 10 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.We are very happy about our cleaning service could get praise from guest.We will always put all of our guest could feel 「security, safety, comfortably stay」to be our first priority.And we are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 Sangat Bagus

Nicole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super Hôtel
Hôtel impeccable, notre chambre était grande et confortable avec un super design. Personnel a notre écoute. A refaire
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 9 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.At THE CELESTINE KYOTO GION, we strive to provide a great experience for all our guests, and we are thrilled to know that our guest room left a positive impression on you.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.

10/10 Sangat Bagus

Marc

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 8 Jan 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

OMAR

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful hotel and staff
The hotel is perfect for family we stay on junior higashiyama suite it’s one of the most comfortable and modern decorating in japanese style. Service and staff on a high stand of professional and kindness with great helpful i am always stay on this hotel when i come to kyoto, also the location with walk distance from Gion shopping street on of the most wonderful area also the same with nishiki market where is also can you you find lot of restaurants and shops.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Office Manager pada tanggal 17 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and sharing wonderful comments with us.We are honored to learn from your comments you had a pleasant time with us and our staff took such good care of you. We will share your comments among our staff so that we can improve our service even futher. As you mentioned, our hotel is located in a convenient area where you can walk to sightseeing spots. In addition we are surrounded by famous high-end restaurants. We are always happy to help our guest to find restaurnts or sightseeing plans.Again, thank you very much for staying with us and sharing great comments with us. We truly hope we can get another opportunity to welcome your family back here at HOTEL THE CELESTINE KYOTO GION.

10/10 Sangat Bagus

OMAR

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Office Manager pada tanggal 17 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Karen

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Find the quality of hair shampoo and conditioner are not good . Better to provide Japan made shampoo and conditioner
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Front Office Manager pada tanggal 13 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We apologize for the inconvenience caused by the not good quality of the shampoo and conditioner. These products are called "THEMAE" and are organic and made from tea. If you would like, we have a Japanese shampoo conditioner in the public bathroom, so please try it next time.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 Sangat Bagus

Casey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Iie
Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Front Office Manager pada tanggal 13 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We read your rating with a concern that you might not have fully enjoyed your stay with us. We trust that we can only further improve hotel services through guests feedback.Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Neil

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Front Office Manager pada tanggal 13 Feb 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

Yong

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel in a convenient location!
Tanggapan dari Front Office Manager pada tanggal 13 Feb 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

6/10 Cukup Baik

Yuen Yi Yonne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
地點唔太方便
Menginap 4 malam pada bulan November 2023
Tanggapan dari Front Office Manager pada tanggal 8 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are sorry that location is not convenient. We might be a little remote from the nearest train stations, taking approx—10 to 12 minutes on foot. However, we hope you enjoyed the unique and quiet atmosphere around the hotel. While we are still in the centre of the Gion district, we are far away from the noise from the main shopping and restaurant streets.Again, thank you so much for having your time to offering valuable comment. We truly hope that you can give us another opportunity at HOTEL THE CELESTINE KYOTO GION.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Clean, great location, amazing staff, everything was great. Breakfast could be better.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Front Office Manager pada tanggal 7 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.We are offering buffet style breakfast with the theme of “Morning in Kyoto”.Traditional Kyo-kaiseki, Obanzai, and Shojin-ryori techniques. Enjoy the live dishes and cuisine prepared in front of your eyes from the two counters.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 Sangat Bagus

Ari

Menginap 2 malam pada bulan November 2023
Tanggapan dari Front Office Manager pada tanggal 22 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

4/10 Buruk

Roy

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 5 malam pada bulan November 2023
Tanggapan dari Front Office Manager pada tanggal 17 Des 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We read your rating with a great concern that we could not meet your satisfaction. We trust that we can only further improve hotel services through guests feedback.Should you have any suggestions or comments on your latest visit, we appreciate it very much if you could share with us.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 Sangat Bagus

DAE HEE

Menginap 2 malam pada bulan November 2023
Tanggapan dari Front Office Manager pada tanggal 14 Des 2023
"Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

6/10 Cukup Baik

Nila

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property is beautiful, but a bit off the beaten track. Hotel offers 1 restaurant with a set menu, and if you have any dietary restrictions- they are not able to accommodate. They have a limited bar in a small room that opens at 7pm, until then they do offer from 1pm-6pm dry snacks, juice, coffee & teas complimentary. Rooms are tight but very efficient- lighting in the bathroom if low. For 1st timers my recommendation would be to situate yourself near downtown- near restaurants and shops. Kyoto is a very walkable city, and taxi’s and Ubers are readily available.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Front Office Manager pada tanggal 19 Nov 2023
Thank you very much for staying at Hotel The Celestine Kyoto Gion and for your constructive feedback.We are very sorry to hear that you had difficulty finding your way to the hotel. Our hotel is a 10-12 minute walk from the nearest train station. However, we hope you enjoyed the unique and quiet atmosphere around the hotel. We are located in the heart of the Gion district, but away from the hustle and bustle of the main shopping and restaurant areas.We are sorry that the dinner course did not meet your expectations. We will share your feedback with our staff.In the guest lounge, which is exclusively for our guests, you can freely experience traditional Japanese culture such as origami. Beverages and books are also available.We apologize that the size of your room did not meet your expectations this time.If we have a chance to accommodate you next time, we will suggest a different room type.Thank you very much for taking the time to give us your valuable feedback. We hope to have the opportunity to welcome you again at Hotel The Celestine Kyoto Gion.