Search Luxury Hotels in La Cruz de Huanacaxtle

"Overall, we had a great stay at the RIU. The property was beautiful, the staff was friendly, the food was good, clean room, great service from employees and we truly enjoyed our vacation experience. The only disappointment was that for three mornings in a row, our room had no internet, phone, or TV service. This made it impossible to call room service or other hotel services, contact other rooms, or simply relax and watch TV while getting ready in the morning. What was more frustrating was the response from the front desk. Each time we reported the issue, we were simply told that “IT would be notified,” but there was never an apology, sense of urgency, follow up, or offer to help offset the inconvenience. I was not looking for a free night or discount, just better customer service and a genuine effort to address the issue. Again, overall we enjoyed the resort and had a good time, but communication and responsiveness regarding ongoing guest issues could definitely be improved."

"Staff very nice, clean rooms, last time we were there they gave us upgraded rooms but nos this time 😔 anyway rooms are clean."

"En general la atencion fue buena,"

"The pool was good, less loungers and took almost 25mins for staff to arrange couple extra. "

"Great staff!! Loved our room and the beautiful beach view. The pools weren't freezing."

"Staff were friendly, resort was clean, had a great stay!"

"Wonderful"

"Great experience, staff extremely nice and helpful. Place was amazing , from views, food, drinks, hospitality Made the trip just perfect , I definitely be back here and recommend "

"Amazing beach, nice common areas, food is average, some maintenance is needed. "