Hotel Best Western di Laguna Niguel

"Room seemed clean but there shower still had hairs on the walls from the previous guest. Also, the water from the sink and toilet had a sewage smell."

"The room was fine but the air conditioner needed a new filter which I informed them and they replaced quickly. Pool and hot tub were decent. Nothing special and nothing terrible."

"We checked in the evening on Tuesday and the woman who helped us was very nice. I would say the pictures of the rooms were a little deceiving because they made the rooms look very modern and in a way they were, but the laminate flooring in our room was cracked and the bathroom had mildew stains. Beds were okay but the small pillows weren't very comfortable. We actually got a room that had 3 beds, 1 of the beds being in a separate room which was nice but that room also didn't have air...