1. Most of our guests are self-check-in if we do receive booking before 12 noon. We need to lock the room for security reasons if we do not have any bookings at all just like the last 12 Jan 2020. This was last minute booking. We received your booking on 12 Jan at 3 pm via email from Expedia. Therefore we tried our best to handover the key to you. We also communicate for you to come again after 1 hour since our worker an away at that hour. 2. We will do renovation this month for proper signage. Therefore we do advise and share google location and photos with our guest before arrival. Our salesperson do share with you via WhatsApps Application. 3. You should inform our staff, therefore, we could arrange another room for you or if you still not satisfied, we will refund the amount you paid 100%. For your info, we did pest control every 2 weeks. This is the first time we got complained about ants in a room. 4. We do apologies as our staff does miss to put it in the room. We always tried to address and assist any problem related to our property to guest as soon as possible. 5. As you can see in google map our location just beside the main road and only 10 minutes for guests to drive to Cenang Beach. We are around a peaceful village area. 6. We not managing the main road. That was under state government authority. 7. We are more of budget accommodation (room stay) where our guest paid for 1 room to accommodate 4 adults (maximum 5 adults). The price range is around 2 person of accommodation by most of other properties around Langkawi. You can accommodate more people by paying a lower price if booking with us. We classify our property as an Inn. Expedia and other most websites put us in the hotel categories. You should contact them to make any complaint you have regarding their system.

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