Chalets in Las Palmas

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"All fine. Regular visitors "

"Large clean room ."

"Yes"

"Fantastic hotel. Look forward to going back for longer"

"Room was clean and pool area on the top with great views was splendid. Only negative was the WiFi from room on the 9th floor was poor"

"Awesome room, large & clean. Resort was amazing, everyone you needed. Staff were very friendly & professional. Breakfast was amazing & including champagne! So well located. Definitely stay again."

"Very clean. Professional staff. "

"We went to the island for work, we’ve never stayed here. From the minute we walked in we were wowed by the place. It’s absolutely beautiful, the staff were super friendly and helpful and the rooms are enormous with everything you could even need inside. The grounds are huge and also stunning. I loved the salt water infinity pool. I recommend the breakfast too, every single breakfast item you could think of, they had. The only downside was the place was so huge we got lost a few times haha. I would love to stay here again!"