2/10 Sangat Buruk
jerrimine
Bepergian bersama teman
4 Agu 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This stay was horrific. We had to wait 30min for room that we reserved and then given a out of order room. Seemed like every guest had a complaint at the desk. We were given a room that was out of order with bathroom leaks and roaches and flies. Room was not so clean and in need of repairs all around. When we complained about the leaks, bugs, overall unsanitary conditions, we were only offered 5% off our reserved fee and only after contacting expedia first. After a demanding to speak with Mnager, we were still only offered $22 off. We think the room fees should've been completely refunded and even compensated for the inconvenience of going through such an ordeal. Terrible stay. I even expressed to front desk that we did not want to go through any issues since we just wanted to rest for the night well. That didnt happen. Leaks from bathroom ceiling kept us up and fear of bugs crawling. Guests blasting radio music in front of hotel. Hot Breakfast options were all cold and milk was left out unrefridgerated. Wish there was hit water and tea options as well but not a big deal, there was coffee with powered creamer at least. Very disappointed.
jerrimine
Menginap 1 malam pada bulan Agustus 2025
