"I am writing to express my dissatisfaction regarding a maintenance issue I experienced during my stay at your hotel.
On 9/13/2025 , I encountered a problem with the sink in the bathroom of my room. I promptly reported it to the front desk, but I was informed that the maintenance staff had left for the day at 7:00 PM and would not be available until the following morning.
This is extremely inconvenient, especially considering that basic plumbing issues directly affect comfort and hygiene. More concerning is the lack of any alternative offered—no effort was made to either resolve the issue promptly or provide me with a different room. We fixed the issue by ourselves
I would like to remind you that as a paying guest, I expect the room and its amenities to be in working order. If an issue cannot be fixed right away, a room change should be arranged immediately. What if the issue had been with the air conditioning or something more critical?
Hotels of your standard should have either 24-hour maintenance coverage or a clear protocol for addressing issues outside regular hours—particularly when it impacts a guest’s comfort.
I kindly request that you look into this matter seriously and consider compensating for the inconvenience caused. More importantly, I urge you to review your current policy so future guests do not face similar issues."
