Bagian depan properti - sore/malam

Ulasan untuk easyHotel Leeds

3 out of 5
easyHotel Leeds
14-22 Lands Lane, Leeds, England

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 359 dari 1001 ulasan" "
Penilaian 8 - Bagus. 342 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 158 dari 1001 ulasan" "
Penilaian 4 - Buruk. 75 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 67 dari 1001 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

6,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Miles

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were efficient and the room was comfortable
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Matthew

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very friendly staff and great room for the price
Menginap 1 malam pada bulan April 2024
Tanggapan dari MP pada tanggal 28 Apr 2024
Dear Matthew ,Thank you for sharing your positive experience with us! We truly appreciate your kind words and are delighted to hear that you found our staff friendly and enjoyed your room. It’s our goal to provide excellent service at an affordable price, and we’re thrilled that we met your expectations. We look forward to welcoming you back soon! RegardsEasy Hotel LeedsCustomer RelationMP

4/10 Buruk

Zoe

This hotel is listed with parking and that’s not the case. There are park lots available in about 10 minute walk away but it shouldn’t be listed as having parking
Menginap 1 malam pada bulan April 2024
Tanggapan dari MP pada tanggal 23 Apr 2024
Dear Guest Thank you for your feedback! We appreciate your insights and apologize for any inconvenience caused. While we do not have on-site parking, we understand that nearby parking lots are available within a 10-minute walk. We’re glad you enjoyed the room and the coffee maker during your stay. We look forward to welcoming you again!RegardsEasy Hotel LeedsCustomer Relation MP

6/10 Cukup Baik

Georgina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Stay was good but the beds where really uncomfortable we both were woken up by back pain due to the beds so difficult to then go back to sleep also the see through bathroom door was very uncomfortable as if you were to tall or to short you could been seen by the other person in the room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari MP pada tanggal 23 Apr 2024
Dear Guest ,Thank you for sharing your feedback about your recent stay. We sincerely apologize for any inconvenience you experienced during your visit. Your comfort is of utmost importance to us, and we deeply regret that the beds did not meet your expectations and caused discomfort. Additionally, we apologize for any discomfort caused by the see-through bathroom door.We appreciate your candid comments, as they help us identify areas for improvement. Rest assured, we take your feedback seriously, and we will address these issues promptly. Our team is committed to ensuring a pleasant and restful stay for all our guests.If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to our management directly. We value your patronage and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Thank you for choosing our hotel, and we look forward to serving you again soon! RegardsEasy Hotel LeedsCustomer RelationMP

8/10 Bagus

Faith

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easily accessible. Basic room but all I needed for the night.
Menginap 1 malam pada bulan April 2024
Tanggapan dari MP pada tanggal 23 Apr 2024
Dear Faith, Thank you for taking the time to leave a review. We’re delighted to hear that our hotel’s accessibility and basic amenities met your needs during your stay. Your comfort is important to us, and we’re glad you found everything you needed for the night.We appreciate your feedback, as it helps us continuously improve our services. If there’s anything specific you’d like us to address or enhance, please feel free to share more details. We value your input and look forward to welcoming you back in the futureRegardsEasy Hotel LeedsCustomer RelationMP

4/10 Buruk

Kayleigh

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Cleaner just walked into our room at 9am. No apologies or anything. Never got a good bye from the staff, just took the room card from me. Paid £160 to stay in a little box. Won't be staying again unless its alot cheaper
Menginap 1 malam pada bulan April 2024
Tanggapan dari MP pada tanggal 23 Apr 2024
Dear Kayleigh ,I apologize for the inconvenience you experienced during your stay. It’s disheartening to hear that our service fell short of your expectations. We appreciate your feedback and take it seriously. Rest assured, we will address the issues you’ve raised with our team to improve our services. If you have any further concerns, please feel free to reach out to us directly. We hope you’ll consider giving us another chance in the future. Thank you for sharing your thoughtsRegardsEasy Hotel LeedsCustomer relationMP

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 1 malam pada bulan April 2024
Tanggapan dari MP pada tanggal 9 Apr 2024
Dear Guest Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel leedsCustomer Relation MP

2/10 Sangat Buruk

Helen

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari MP pada tanggal 23 Apr 2024
Dear Helen , Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel leedsCustomer RelationMP

6/10 Cukup Baik

Adrienne

Disukai: Kebersihan
Tidak Disukai: Fasilitas
Very basic which is what I expected… what I did not expect was how tiny the rooms were. There was no place to put your luggage and barely 6 inches between the bed and the walls. Very clean and convenient to so many things in Leeds but be prepared for small.
Tanggapan dari MP pada tanggal 20 Mar 2024
Dear Adrienne, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have faced during your stay. Your feedback is essential to us, and we appreciate your honesty.We understand that the room size fell short of your expectations. Our team strives to provide comfortable accommodations for all our guests, and we regret that we didn’t meet your needs in this regard. We apologize for any inconvenience caused by the limited space.Regarding the lack of space for luggage, we apologize for any inconvenience you experienced. We will review our room layouts and explore ways to improve storage options for our guests.We are pleased to hear that you found our hotel clean and convenient. We take pride in our location and strive to offer a convenient base for exploring Leeds.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience.RegardsEasy Hotel LeedsCustomer RelationMP

6/10 Cukup Baik

George Nana

Disukai: Kebersihan, staf & layanan
Very small rooms with no tables or chairs
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari MP pada tanggal 20 Mar 2024
Dear George , thank you for sharing your thoughts..I sincerely apologize that our rooms did not meet your expectations.Our rooms are intentionally designed to be compact due to space constraints.We’d love to discuss this further. Please feel free to reach out to us directly.on our email : leeds@easyhotel.comwe look forward to welcoming you again RegardsEasy Hotel leedsCustomer RelationMP

8/10 Bagus

monique

Disukai: Kebersihan, staf & layanan
It does what it says on the tin. It is basic but efficient and good location. However I think the price point averaging £80.- per night for 5 nights is too high for what you are offering. Comparing it with hotel chains such as Premiere Inn you don’t compare well.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari MP pada tanggal 16 Mar 2024
Dear Monique , Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments and are glad to hear that our location and efficiency met your expectations. Regarding the price point, we understand that it’s an essential consideration for our guests. We apologize if you found it higher than expected. We continually evaluate our rates to ensure they align with the value we provide. However, we appreciate your comparison to other hotel chains like Premier Inn.We take your feedback seriously, and we’ll review our pricing strategy to ensure it remains competitive while maintaining the quality of our services. If you have any further suggestions or concerns, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future! I’ve crafted a response that acknowledges the user’s feedback, expresses gratitude, and addresses their concerns. If you’d like me to adjust anything or provide additional information, feel free to ask! RegardsEasy Hotel LeedsCustomer RelationMP

8/10 Bagus

SIDNEY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ideal location room was adequate for a one night stay, a longer stay would be worth maybe bedside cabinets and wardrobes.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari MP pada tanggal 15 Mar 2024
Dear Sidney, Thank you for your feedback! We appreciate your kind words and are glad you chose our hotel for your stay.We appreciate your feedback regarding the room. Your comments about the room’s suitability for longer stays are valuable to us.We’re continuously working to improve our accommodations. Rest assured, we’ll consider your feedback as we plan future upgrades.We hope to have the opportunity to welcome you back in the future. Your comfort is our priority.RegardsEasy Hotel LeedsCustomer Relation MP

4/10 Buruk

Catherine

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Mattress was extremely hard and only one thin pillow each. Asked for another and given one to share as that was all that was available. Pubic hairs next to sink from previous guest. Staff were friendly and location excellent. Definitely wouldn’t recommend though.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Mp pada tanggal 13 Mar 2024
Dear Catherine , I apologize for the inconveniences you experienced during your stay. We appreciate your feedback, as it helps us improve our services. Rest assured, we take your comments seriously and will address them with our team. Thank you for highlighting the friendly staff and excellent location. We hope you’ll consider giving us another chance in the future. RegardsEasy Hotel LeedsCustomer RelationMP

6/10 Cukup Baik

Debra

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
When we checked in, upon opening the door to our room, it was not cleaned at all! There were towels strewn on the floor, the bed was unmade and the bathroom was dirty too. We went back to the reception, and the staff were shocked and upset that the situation had happened. They apologised and asked us to give them some time to clean the room. We went to the Costa Coffee shop next door to wait. When we returned the staff apologised again and said we could have free drinks for the next 24 hours and could have a free late check out if we needed it. The room was very basic in that it only had a bed and a TV in it. The accessible bathroom was really good, with lots of room. The customer service was good, but we probably wouldn’t come back because of the basic facilities and no where to sit or any tea/coffee making facilities, no wardrobe and the layout of the bathroom door was awkward. A sliding door would have been better.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari MP pada tanggal 7 Mar 2024
Dear Debra, Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced upon check-in. It is our priority to ensure that our guests have a comfortable and clean environment during their stay, and we deeply regret that we fell short of your expectations.We appreciate your patience while we addressed the cleanliness issue in your room. Our team takes such matters seriously, and we have taken steps to prevent similar incidents in the future.Regarding the compensation offered, we are glad that our staff promptly apologized and provided you with free drinks for the next 24 hours and a complimentary late check-out option. We hope this gesture helped alleviate some of the inconvenience you faced.We also appreciate your positive comments about the accessible bathroom and our customer service. Your feedback is valuable to us as we continuously strive to improve our facilities and services.We apologize for any inconvenience caused by the room’s basic amenities. We understand the importance of providing a comfortable and well-equipped space for our guests. Your comments regarding the lack of seating, tea/coffee facilities, wardrobe, and the bathroom door layout have been duly noted, and we will take them into consideration for future improvements.Once again, we apologize for any inconvenience you encountered during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, with an improved experience. If there’s anything else you’d like to share or discuss, please feel free to reach out to our management team directly.Thank you for choosing our hotel, and we hope to see you again soon! RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Michael

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great, comfortable and convenient hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari MP pada tanggal 5 Mar 2024
Dear Michael, Thank you so much for choosing our hotel and for sharing your positive experience! We’re thrilled to hear that you found our accommodations comfortable and convenient. Our team works hard to create a great guest experience, and it’s rewarding to know we succeeded during your stay.We hope to welcome you back soon for another enjoyable visit. If there’s anything else we can do to enhance your next stay, please don’t hesitate to reach out.Warm regards,RegardsEasy Hotel LeedsCustomer RelationMP

10/10 Sangat Bagus

rabia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Enjoyed our trip. The place could do with some hanging place for clothes and maybe a table . Other than that it was perfect
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari MP pada tanggal 4 Mar 2024
Dear RabiaThank you for sharing your feedback about your recent stay with us. We’re delighted to hear that you enjoyed your trip overall! Your comments are valuable to us, and we appreciate your honesty.Regarding your suggestions, we take them seriously and will certainly consider them for future improvements. Providing convenient hanging space for clothes and a table is essential for our guests’ comfort, and we apologize if this was lacking during your stay. Rest assured, we’ll review our room amenities to enhance the overall experience for our guests.We hope to welcome you back soon, and thank you for choosing to stay with us!Warm regards, RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice, easy and convenient.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari MP pada tanggal 29 Feb 2024
Dear Michael ,Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Bagus

Anika

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Staff were very friendly and accomadated all our needs
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari MP pada tanggal 23 Feb 2024
Dear Anika ,Thank you for your kind words! We’re delighted to hear that our staff made your experience enjoyable. Your satisfaction is our top priority. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back soon! RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Bagus

Jordan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and tidy, nice friendly staff. Rooms small as expected.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari MP pada tanggal 18 Feb 2024
Dear Jordan , Thank you for taking the time to share your feedback! We appreciate your kind words about our cleanliness, friendly staff, and overall experience. Regarding the room size, we understand that our rooms may be smaller than some guests expect. We apologize if this caused any inconvenience during your stay. Your feedback is valuable to us, and we’ll certainly take it into consideration as we continue to improve.We hope to welcome you back soon, and please feel free to reach out if you have any further comments or suggestions. RegardsEasy Hotel LeedsCustomer Relation MP

6/10 Cukup Baik

Alan

Tidak Disukai: Fasilitas
Very basic but was OK just as somewhere to sleep for a night.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari MP pada tanggal 21 Feb 2024
Dear Guest , Thank you for your positive feedback! We’re delighted that you found our accommodations suitable for your needs.Your positive words encourage us to continue providing excellent service. Thank youRegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Lauren

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff- room does what it says on the tin. Very pleased :)
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari MP pada tanggal 15 Feb 2024
Dear Lauren , “Thank you so much for your kind words! We’re delighted that you found our staff excellent and that the room met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. Have a wonderful day!”RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Jane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean, cheap perfect spot. 👍
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari MP pada tanggal 15 Feb 2024
Dear Jane , Thank you for your positive feedback! We’re thrilled that you enjoyed your experience with us..We’re glad you found our spot clean and affordable. Providing excellent service is our top priorityWe look forward to welcoming you back soonRegardsEasy Hotel LeedsCustomer Relation MP

8/10 Bagus

Joanna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location and price
Great price but tiny room. No room to change clothes or easily navigate around the beds. Clean bathroom but very exposed! Very slow running basin. Room too hot but aircon worked. Can't open windows. Overall it was clean and economical.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 6 Feb 2024
Dear Joanna, Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We’re glad to hear that you found the bathroom clean and that the air conditioning was effective.We apologize for any inconvenience caused by the room size and the basin. We understand that space is important, and we’ll take your feedback into consideration for future improvements,.Unfortunately, due to safety regulations, our windows are fixed and cannot be opened. We apologize for any discomfort this may have caused..Thank you for choosing our hotel. We appreciate your feedback and hope to welcome you back in the futureRegardsEasy Hotel LeedsCustomer Relation MP

8/10 Bagus

Bjørn

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 6 Feb 2024
Dear Bjorn, Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

6/10 Cukup Baik

CAROLE

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 6 Feb 2024
Dear Carole , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Sarah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really accommodating and helpful staff. Amazing location in the centre of Leeds close to all popular tourist locations.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 31 Jan 2024
Dear Sarah ,Thank you for sharing your positive experience with us! We truly appreciate your kind words and are delighted to hear that our staff was accommodating and helpful during your visit. Our central location in Leeds is indeed a great advantage, allowing easy access to all the popular tourist spots.Your feedback means a lot to us, and we’re committed to maintaining the high standards that you’ve come to expect. We look forward to welcoming you back soon! If you have any further comments or suggestions, feel free to share them. We’re always striving to improve and provide the best possible experience for our guests. Thank you once again for choosing us!RegardsEasy Hotel LeedsCustomer RelationMP

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were really helpful and friendly.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 29 Jan 2024
Dear John ,Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Bagus

C

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Just ok
Stayed here a few times but this room was even smaller. I paid for 2 people so I’d at least get 2 towels but they still only gave me one. Bed not comfy
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 29 Jan 2024
Dear Guest , Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent stay with us was not up to your expectations. We understand that you were disappointed with the size of the room, the bed comfort, and the number of towels provided. Please accept our sincere apologies for any inconvenience caused.We appreciate your feedback and will use it to improve our services. We hope that you will give us another chance to provide you with a better experience in the future.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

John

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mp pada tanggal 27 Jan 2024
Dear John , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

4/10 Buruk

oskar

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Dead pigeon outside the window, room 225, AC so dirty that dirt was coming out into the shower
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 23 Jan 2024
Dear Oskar, I’m sorry to hear that you had a negative experience during your stay. We take all feedback seriously and will work to address the issues you’ve raised. We apologize for the inconvenience caused by the dead pigeon outside your window and the dirty AC. We will ensure that our housekeeping team is notified and takes appropriate action to prevent such incidents from happening in the future. Thank you for bringing this to our attention. If you have any further concerns, please do not hesitate to reach out to us. We hope to have the opportunity to serve you better in the future.RegardsEasy Hotel LeedsCustomer Relation MP

2/10 Sangat Buruk

Norman

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 23 Jan 2024
Dear Norman, Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Kiera

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 22 Jan 2024
Dear Kiera,Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer RelationMP

6/10 Cukup Baik

Stephen

Turn the heating up and clean more thoroughly
Could do with a deeper clean, edges to shower door, around toilet and room edges are dirty. Basic checks would see the sink plunger doesn't stay in and the aerator from tap is missing and no bag in the bin. Not happy that heating cannot be turned up higher than 23 Average basic room, but for the price in a city centre it was ok
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 22 Jan 2024
Dear Stephen, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the cleanliness issues you experienced during your stay. We will make sure to address these concerns with our housekeeping team to ensure that our guests receive the highest level of service and comfort.Regarding the sink plunger and aerator from tap, we appreciate you bringing this to our attention. We will make sure to have our maintenance team look into this issue and resolve it as soon as possible.We are sorry to hear that you were not satisfied with the heating in your room. Our heating system is set to maintain a comfortable temperature throughout the hotel, but we understand that some guests may prefer a warmer room. We will take your feedback into consideration as we continue to improve our services.We are glad to hear that you found our hotel to be a good value for the price. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you again for your feedback and for choosing to stay with us.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Dave

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location simple clean and functional good price
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 22 Jan 2024
Dear Guest , Thank you for your kind words! We’re glad you enjoyed your stay with us..We look forward to welcoming you back.”RegardsEasy HotelLeedsCustomer RelationMP

6/10 Cukup Baik

Thet

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
no kettle, complimentary hair dryer, chairs and table.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 19 Jan 2024
Dear Guest , Thank you for choosing to stay with us and for taking your time to leave us a review.In line with our value proposition, we focus all our efforts in providing a comfortable stay to all our guests.Although we do not provide coffee and tea facilities in our rooms, you can find a hot drinks machine and our vending machines providing soft drinks and snacks at reception. we do hold a small selection of additional items to use free of charge, such as hairdryers, irons/ironing boards, charger, additional towel, all of which can be requested from our front deskdirectly. We hope to see you again soon in any one of our locations across EuropeRegardsEasy Hotel LeedsCustomer Relation MP

2/10 Sangat Buruk

C M

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 19 Jan 2024
Dear Guest Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

PAULINE

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 19 Jan 2024
Dear Pauline , Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

PAULINE

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 20 Jan 2024
Dear Pauline , Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Oscar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 10 Jan 2024
Dear Oscar , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation Mp

8/10 Bagus

Nicola

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great basic hotel option
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 9 Jan 2024
Dear Nicola, Thank you for taking the time to write a review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.RegardsEasy Hotel LeedsCustomer Relation MP

4/10 Buruk

Kevin

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Poor experience
Was a disabled room that I had to book because other rooms where not available we are not disabled but if I was I would not of been happy as no mirror in the bathroom I think even disabled people would need a mirror the sink was so small and there was no shelves to put your toiletries. 1 pillow each and only 1 towel asked for another but it never came. Bed was low so that would be good for some people room had a smell I would not stay again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 9 Jan 2024
Dear Kelvin , Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will use it to improve our services.We apologize for the inconvenience caused by the lack of a mirror in the bathroom. We understand that this is an essential amenity for all guests, including those with disabilities. We will ensure that all our rooms are equipped with mirrors in the bathroom.We are sorry to hear that you found the sink to be small and that there were no shelves to put your toiletries. We will take your feedback into consideration and look into ways to improve the storage options in our rooms.We apologize for the inconvenience caused by the lack of an extra pillow and towel. We will ensure that our housekeeping team is reminded to provide additional pillows and towels upon request.We are sorry to hear that the room had a smell and that you would not stay again. We will investigate the issue and take appropriate measures to ensure that our rooms are clean and odor-free.We hope that you will give us another chance to serve you in the future. If you have any further concerns, please do not hesitate to contact us. We value your feedback and strive to provide the best possible experience for all our guests.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

francis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
EXCELLENT
Really good accommodation in the middle of city centre. Close to all amenities. The staff is extremely helpful and polite.Will definitely book again. Also very affordable.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 9 Jan 2024
Dear Francis, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our accommodation. Our team works hard to ensure that our guests have a comfortable and memorable experience, so we are delighted to hear that you found our staff to be extremely helpful and polite. We are also glad to know that you found our location convenient and our prices affordable. We look forward to welcoming you back soon! RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Ludinaira

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari MP pada tanggal 9 Jan 2024
Dear Ludinaira,Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotelsRegardsEasy Hotel LeedsCustomer Relation MP

10/10 Sangat Bagus

Stacey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 7 Jan 2024
Dear Stacey, Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer RelationMP

8/10 Bagus

DONGJIN

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Good location but parking information
Parking information is different between homepage and reception I would be better if the reception prepare parking information using paper addresses and name At the moment parking is npc
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 2 Jan 2024
Dear Guest , Thanks for your feedback and apologizing for any inconvenience caused, .the parking information on the homepage is updated regularly,reception staff is always available to provide the latest parking information and assist with any parking-related queries.hoping to see you again RegardsEasy Hotel LeedsCustomer Relation Mp

10/10 Sangat Bagus

mohamed

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 4 Jan 2024
Dear Guest , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotelRegardsEasy hotel LeedsCustomer Relation Mp

10/10 Sangat Bagus

Gillian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 4 Jan 2024
Dear Guest , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotelRegardsEasy Hotel LeedsCustomer Relation Mp

2/10 Sangat Buruk

Tiseana

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 4 Jan 2024
Dear Guest , Thanks for your feedback . RegardsEasy Hotel leeds

10/10 Sangat Bagus

J M

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Value
Clean, warm and perfectly acceptable for the price in the city centre
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 2 Jan 2024
Dear Guest , It’s great to hear that you found the place clean, warm and acceptable for the price. Thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay and we hope to see you again soon! RegardsEasy HotelLeedsCustomer Relation MP

10/10 Sangat Bagus

Neil

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MP pada tanggal 4 Jan 2024
Dear Guest ,Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotelRegardsEasy Hotel LeedsCustomer RelationMP