4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
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Reviews of OUTRIGGER Kauaʻi Beach Resort & Spa

4 out of 5
OUTRIGGER Kauaʻi Beach Resort & Spa
4331 Kauai Beach Dr, Lihue, HI

Reviews

8.0

Very good

Rating 10 - Excellent. 442 out of 1009 reviews" "
Rating 8 - Good. 268 out of 1009 reviews" "
Rating 6 - Okay. 165 out of 1009 reviews" "
Rating 4 - Poor. 82 out of 1009 reviews" "
Rating 2 - Terrible. 52 out of 1009 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. Great pools even with a long water slide. Right on the beach with wonderful views. Only 10 minutes from the airport (but no noise from planes). Lovely landscaping. friendly and helpful staff. immaculately clean.
Stayed 1 night in May 2024

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We just stayed there for our 5th time since 2016 and we have always loved it. The rooms and buildings are dated but that has always been fine with me since the location, pools, live music, staff and beach access has always been so good. Unfortunately, they no longer have the local musicians playing poolside daily anymore and the vibe just isn't the same. Relaxing in your room is tough because none of the door closers to the rooms work so all you hear is the slamming of doors (something that has been the case during every stay) since apparently most people can't be bothered to stop it. The breakfast buffet is an absolute joke for $35. The rest of the food is just okay as it is inconsistent in quality/portion/presentation but also very pricey. The staff are all nice, hardworking people and it is just the greed of the owners that detract from the place.
Stayed 10 nights in Apr 2024
Response from Jodi on 23 May 2024
Aloha Alex,Mahalo for taking the time to share your honest feedback. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Our resort will be undergoing property upgrades the later part of this year which will be addressing your concerns. Again, we appreciate your honesty and should travel bring you back to Kauai we hope to share our hospitality with you once again.Mahalo Nui Loa,Jodi Hashimoto

6/10 Okay

Zach

Liked: Property conditions & facilities
Stayed 7 nights in May 2024
Response from Moani on 22 May 2024
[Friday 4:21 PM] Glenda AlayvillaMahalo for staying at Outrigger Kauai Beach Resort & Spa and providing your valuable feedback. We apologize for the service failures you experienced. Our hosts strive to provide a warm and welcoming home to all of our guest and we have addressed your specific comments to our team. Your constructive feedback is a great tool for us to identify and improve on the areas you have mentioned. It is our sincere optimism to provide a much better experience on your next visit. Mahalo Nui Loa!

8/10 Good

Cesario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and spacious. However due to unforseen conditions with the weather, the power went out for a bit and the room did get a little hot while we waited. The staff were hospitable and friendly.
Stayed 2 nights in May 2024
Response from Glenda on 20 May 2024
Aloha Cesario,Mahalo for taking the time to provide valuable feedback from your recent stay. We truly apologize for any inconvenience the power outage may have caused. It is our sincere optimism to provide you with a much better experience on your next visit. Until next time, Mahalo Nui Loa!

10/10 Excellent

Addiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time coming here within a year. Absolutely love this place. Amazing staff and great location
Stayed 2 nights in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property.
Stayed 3 nights in May 2024
Response from Jodi on 19 May 2024
Aloha Rebecca,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The sunsets we Awesome to watch from my room and even better from the beach front. We had a amazing time and we will visit again.
Stayed 3 nights in Apr 2024
Response from CS on 16 May 2024
Aloha,Thank you for choosing to stay at the OUTRIGGER Kauai Beach Resort and Spa. We are glad that you had an amazing time, and we look forward to seeing you again. Mahalo

10/10 Excellent

Sandra, SYLMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, valet & front desk very helpful & professional Rooms, clean & spacious.
Stayed 6 nights in May 2024
Response from Moani on 14 May 2024
Aloha, thank you for staying with us! Your kind feedback is greatly appreciated. We are glad we can offer a comfortable and relaxing stay for you. Me ke aloha pumehana(With warm regards)

10/10 Excellent

Arthur Ireneusz, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank You Kindly for the staff's hospitality and friendliness . My wife and I enjoyed spending our vacation in Kauai .
Stayed 10 nights in Apr 2024
Response from Moani on 14 May 2024
Aloha, thank you so much for staying with us! Apologies for the late response, we are so glad both you and your wife enjoyed your stay here at Outrigger. We truly hope to welcome you back with open Aloha!Me ke aloha pumehana(With warm regards)

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities
Need to upgrade rooms
Stayed 5 nights in May 2024
Response from Moani on 14 May 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay and thank you for addressing the issue! We truly apologize for any inconvenience you have encountered, your feedback is sincerely appreciated. Me ke aloha pumehana(With warm regards)

8/10 Good

Robert, Stockton

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Dining options minimal. Plus’s are the beach area, pools, mostly friendly/ helpful staff.
Stayed 4 nights in May 2024
Response from Moani on 11 May 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay. We truly apologize if at any point in time you were met with any inconvenience. We hope to welcome you back.Mahalo!

8/10 Good

Elowyn Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice resort to stay at.
Stayed 5 nights in Apr 2024
Response from Moani on 11 May 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay, we hope to welcome you back again!Me ke aloha pumehana(With warm regards)

10/10 Excellent

Carla

Liked: Staff & service
Stayed 10 nights in Apr 2024
Response from Moani on 8 May 2024
Aloha, thank you for staying with us, your feedback is kindly appreciated. We are glad it looks like you enjoyed your stay & do hope to welcome you back again.Me ke aloha pumehana(With warm regards)

8/10 Good

Timothy, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice, but food very expensive! Beach was not swim friendly. Staff was excellent!!
Stayed 7 nights in Apr 2024
Response from Jodi on 6 May 2024
Aloha Timothy,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa, Jodi Omo

6/10 Okay

estee Lee, Spokane

Travelled with family
Liked: Property conditions & facilities
It was limited dining and service was meh. Had to get a pool towel from valet. No room service available. Staff seemed like they were working short handed, which I understand fully. Housekeeping came by when they felt like it per day. It was kind of a boring resort.
Stayed 4 nights in Mar 2024
Response from Jodi on 2 May 2024
Aloha Estee Lee,Mahalo for taking the time to share your feedback, Estee Lee. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Mahalo Nui Loa,Jodi Omo

4/10 Poor

Christine

Travelled with partner
Disliked: Staff & service, amenities
I am not pleased about having to pay for parking when the parking gate was open the entire time. There was free in and out privileges. Why do we need to pay with the gate was always open. The afternoon employees at the front desk were not pleasant.
Stayed 4 nights in Apr 2024
Response from CS on 2 May 2024
Aloha,Thank you for choosing to stay with us at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your feedback. Due to the floods that happened a couple of weeks ago, we had an issue with the gate, and it needed to get serviced. Every guest with a vehicle pays for parking. I'm very sorry that you feel that we took advantage of you. The gates have been fixed and back in operation.Mahalo

10/10 Excellent

Tiffany

Travelled with family
Liked: Property conditions & facilities
I had the best time and lovely service!
Stayed 6 nights in Apr 2024
Response from Jodi on 29 Apr 2024
Aloha Tiffany, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Good

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
I liked it was close to airport I didn’t like the loud fire alarm went off twice during my stay and it was very loud and took at least 25 minutes for it to stop I didn’t like the maid did not come everyday Shower leaked water on floor Staying one hour after check out is $25
Stayed 7 nights in Apr 2024
Response from Jodi on 29 Apr 2024
Aloha Cindy,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

6/10 Okay

Florence

Travelled with partner
Room dated, bed very uncomfortable, bathroom cleanliness borderline. Staff not very welcoming. Jacuzzi very dirty and smelly. Good location.
Stayed 4 nights in Apr 2024
Response from Jodi on 29 Apr 2024
Aloha Florence,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

8/10 Good

NANCY, Toledo

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Apr 2024
Response from Moani on 18 May 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay although it could have been better! We truly apologize if there were any inconveniences that you met. Your feedback is kindly appreciated & hope to have the chance to welcome you back.Me ke aloha pumehana(With warm regards)

2/10 Terrible

RISA

Stayed 4 nights in Apr 2024
Response from CS on 16 May 2024
Aloha,Thank your for choosing the OUTRIGGER Kauai Beach Resort and Spa.Mahalo

4/10 Poor

Tiffany

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When we arrived for our stay we were informed that we booked a deal that was for Kauai residents only. And if we wanted the room reserved for us, we would have to pay an additional $200 a night. No assistance offered. I was made to sit in the lobby at 10:30pm with my family while I checked prices and booked our same room through a third party, Expedia. The Customer service in this situation was appalling. And the promos completely misleading. Plus we had to pay daily for parking and the water slide was closed half the time.
Stayed 5 nights in Apr 2024
Response from Glenda on 25 Apr 2024
Aloha Tiffany and Chris,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Upon reviewing your reservation, you initially made your reservation through the Kama'aina rate for Hawaii residents which requires a Hawaii State ID upon check in. As you were unable to provide a Hawaii ID, we could do for 1 of 2 options; 1. Amend the rate to our best available rate or 2. You could book another way, which in turn you made it through expedia. I also see that we refunded the initial deposit of 395.18 back to you upon booking your new reservation. All fees are stated on expedia's website to include the daily resort charge as well as our parking fee. As for our water slide, it is open daily with modified hours from 9AM-11AM and 1PM-3:30PM daily and until 4PM Friday-Sunday. It is our sincere optimism to provide a pleasant experience on your next visit, Aloha!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
close to Beach
Stayed 3 nights in Apr 2024
Response from Jodi on 23 Apr 2024
Aloha Daryl, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so cute! I booked it because it was close to the airport and we had an early flight out… and loved it. Wish we could have stayed longer
Stayed 1 night in Apr 2024
Response from Glenda on 21 Apr 2024
Aloha Anna,We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

10/10 Excellent

William Edgar, Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful.
Stayed 4 nights in Jan 2024
Response from Moani on 21 Apr 2024
Aloha, thank you for staying with us! We are so glad you enjoyed your stay & would love to welcome you back. Your review is kindly appreciated, have a happy spring!Me ke aloha pumehana(With warm regards)

10/10 Excellent

John Albert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and great view of the ocean
Stayed 6 nights in Apr 2024
Response from Glenda on 19 Apr 2024
Aloha John Albert,Mahalo for taking the time to provide your feedback during your recent stay at OUTRIGGER Kauai Beach Resort and spa. We are delighted to know you had a great experience at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

6/10 Okay

Monica Marie

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was half nice, half yucky... Some parts were beautiful, some real dirty and dated.
Stayed 3 nights in Apr 2024
Response from Glenda on 19 Apr 2024
Aloha Monica Marie,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Your feedback is a great tool for us to identify and improve on the areas you have mentioned. We hope that you will give us the privilege to serve you in the future. Mahalo Nui Loa!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jodi on 17 Apr 2024
Aloha Christopher, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it right off the bat the airport was not a issue as far as noise and it backed right up to the ocean. I liked that it was on the east side and it was no more than a hr north or south to partake in any of the activities the island has to offer. Great kid friendly swimming area and a adult beverage dispensery near the pool had a blast would def go back.
Stayed 5 nights in Apr 2024
Response from Moani on 15 Apr 2024
Aloha, thank you for staying with us! We are glad it looks like you have enjoyed your stay so far. Thank you for your kind feedback it is very much appreciated and we hope to welcome you back on property!Me ke aloha pumehana(With warm regards)

4/10 Poor

Brook

Travelled with family
Disliked: Staff & service, property conditions & facilities
I would not recommend this hotel. Worn down and location was bad as well.
Stayed 2 nights in Apr 2024
Response from Moani C. on 13 Apr 2024
Aloha, we truly apologize for the inconvenience you met during your stay. Here, at Outrigger we aim to meet our guests expectations and provide your time of relaxation. Again, we are truly sorry this was your experience, we hope to welcome you back in the future with a better outcome! Please take care and our management is on property for you if needed.Me ke aloha pumehana(With warm regards)

10/10 Excellent

James

Stayed 3 nights in Apr 2024
Response from Jodi on 2 May 2024
Aloha James,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I absolutely loved our stay here! Our room, the view, the staff, the food and drink were absolutely amazing! We will definitely be coming back to this resort! This.location is literally a piece of paradise on earth!
Stayed 6 nights in Mar 2024
Response from Glenda on 13 Apr 2024
Aloha Jennifer,Mahalo for taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to experience all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was very nice but they only kept the waterslide open for limited times during the day which was a disappointment. The hotel was nice but the rooms are super small and a bit outdated.
Stayed 2 nights in Apr 2024
Response from N. Gacusan on 10 Apr 2024
Aloha Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance. We apologize for the inconvenience with the limited access/closure of our slide. We have addressed this issue with our F&B Department and are working correcting the issue. Please know we in the process of upgrading and renovating our rooms later on this year. We do hope you to return and stay with us again and enjoy our new facilities and amenities. Mahalo again for taking the time for your review and comments.

8/10 Good

Adele

Stayed 1 night in Mar 2024
Response from Jodi on 8 Apr 2024
Aloha Adele,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Hashimoto

10/10 Excellent

David

Stayed 4 nights in Apr 2024
Response from Moani on 27 Apr 2024
Aloha, thank you for choosing us for your stay! Your review is kindly appreciated & we hope to welcome you back.Me ke aloha me pumehana(With warm regards)

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Breathtaking views
Stayed 3 nights in Apr 2024
Response from Guest service on 6 Apr 2024
Aloha, thank you for staying with us! We appreciate your kind review & hope to welcome you back on property.Me ke aloha pumehana(With warm regards)

2/10 Terrible

Diana, West Hills

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel ever. Very old. Staff at the front desk is so rude. Will never go back.
Stayed 5 nights in Mar 2024
Response from Guest service on 6 Apr 2024
Aloha, thank you for staying with us! We apologize for any inconvenience you were met with during your stay. Your review is kindly appreciated, thank you for addressing us of the concerns you had. We do hope you were able to speak with a manager at the time of issue!Me ke aloha pumehana(with warm regards)

6/10 Okay

Chibuike

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was an okay resort.
Stayed 4 nights in Mar 2024
Response from Guest service on 6 Apr 2024
Aloha, thank you for staying with us! We apologize if you were met with any inconvenience throughout your stay. Mahalo

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. My kids loved the pool, waterslide and volleyball. Saddie at the front desk was extremely helpful and gave us great tips on local places to visit.
Stayed 4 nights in Mar 2024
Response from Jodi on 3 Apr 2024
Aloha Jessica,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

4/10 Poor

Felicia

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
We first went to Kauai Beach resort in 2019 and it was amazing! This was our second visit to the resort and the first time since it was rebranded as Outrigger. Things have changed and not for the better. 1) The property has not been well kept in the last 4 years - I am not sure if this had to do with Covid or Outrigger taking ownership - it could be both playing a factor. 2) We received an email prior to our arrival offering a room upgrade which we paid for. Once we got to the resort, the upgrade was not honored. 3) Our room was dirty - there was visible mold on the picture frames in the bathroom. 4) The breakfast buffet was one of the highlights of our first stay. That buffet has gone downhill considerably and the price per person is astronomical. 5) I made an inquiry at the front desk and the woman was very rude. 6) I inquired with Concierge Services about food trucks in the area - she was of no help whatsoever and could not even tell me where one was located. 7) On the third morning the fire alarm went off in our wing of the hotel at 5:30AM!!!! Everyone was awake and not one person from the hotel recognized or apologized for the inconvenience. 8) Since Outrigger took ownership, there is no longer a valet and not one single person offered to help us with our bags (and we were struggling with a 4 year old in tow). 9) The bartender at the poolside cafe was so rude, I walked away mid order. Sadly I do not think we will return again.
Stayed 5 nights in Mar 2024
Response from Jodi on 2 Apr 2024
Aloha Felicia,Mahalo for taking the time to share your feedback, Felicia. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. We sincerely apologize for the service failure you experienced. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa,

6/10 Okay

Leticia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is under construction and renovation. Despite requesting an upgrade to an ocean front room, the king bed was lumpy and uncomfortable, the wall paint was peeling, the porch screen door fell off the tracks often, and the furniture looked very worn. On the flip side, the breakfast buffet was wonderful and fresh fish dinner was most excellent.
Stayed 2 nights in Mar 2024
Response from Jodi on 31 Mar 2024
Aloha Leticia, Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the condition of the furniture in your room. The resort will be undergoing room upgrades which will include replacing of the furniture. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi O

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Having to lug out luggage ourselves was not fun. Our room had a a broken screen door. The views were amazing.
Stayed 3 nights in Mar 2024
Response from Jodi on 30 Mar 2024
Aloha Cristina,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi Omo

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. Great ocean view! Very clean! Comfortable bed! Will absolutely return!
Stayed 6 nights in Mar 2024
Response from Jodi on 30 Mar 2024
Aloha Denise,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jodi on 31 Mar 2024
Aloha Brian,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi O

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to relax and unwind
Stayed 5 nights in Mar 2024
Response from Jodi on 28 Mar 2024
Aloha Ida,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Good

Neomi Capili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very nice property.
Stayed 5 nights in Feb 2024
Response from Jodi on 28 Mar 2024
Aloha Neomi,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Good

frank

Liked: Staff & service
I will say he exterior property is pretty awesome, four pools two Jacuzzis much a little waterfalls good access to the beach friendly staff, now with that said the beach right in front of the resort is disgusting, garbage floating up from who knows where and the oil cans milk crate cartons etc etc if you walk down about 200 yards the beach is awesome, now the rooms very outdated the water pressure in the bathrooms next to none and I think every room should have a microwave in it not sure why they don't probably need more trash cans in the buildings maybe a few more ice machines and water machines definitely overpaid probably won't come back to this resort but overall I enjoyed myself.
Response from guest service on 27 Mar 2024
Aloha, thank you for staying with us and taking the time to review! It is kindly appreciated. We do truly apologize if at any point in time you were met with an inconvenience. Thank you for addressing these issues. Me ke aloha pumehana(with warm regards)

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Be aware that there are extra parking costs if a person rents a car while on Kauai.There is also a fee expense that was added in, but I knew about that once I made reservations. Overnight parking was something like $ 29 per night which I thought was a little high, staying at The Outrigger.
Stayed 4 nights in Mar 2024
Response from Jodi on 25 Mar 2024
Aloha Gretchen,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 6 nights in Mar 2024
Response from Jodi on 24 Mar 2024
Aloha Kevin,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

6/10 Okay

Jose

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was nice on the outside, very nice pool. However, our room was old, the toilet and showered had leaks. the resort fees were insane. $30 for parking is insane. Over all the fees were above $500! And lastly, it was so hard to connect to the WiFi!
Stayed 7 nights in Mar 2024
Response from Jodi on 23 Mar 2024
Aloha Jose,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!