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My Story Hotel Ouro

3.0 star property
Discover Lisbon's treasures at this central hub where local flavors await and helpful staff connect guests to the city.

Choose dates to view prices

My Story Hotel Ouro places visitors in Lisbon's vibrant energy. Guests can unwind with drinks at the bar, savor authentic Portuguese cuisine, or browse the on-site mall. Near Avenida da Liberdade, the hotel offers free WiFi and multilingual staff to help travelers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room
The current price is Rp3.425.302
Rp3.795.259 total
includes taxes & fees
9 Jun - 10 Jun

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About this property

My Story Hotel Ouro

  • Hotel near Rossio Square
  • Located close to Santa Justa Elevator and Commerce Square, My Story Hotel Ouro provides a shopping centre on-site, dry cleaning/laundry services and a bar. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
    • Tour/ticket information, luggage storage and smoke-free property
    • A TV in reception, a gift shop and concierge services
    • Guest reviews say great things about the central location and helpful staff
  • Room features
  • All 51 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Daily housekeeping, desks and phones

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 7845

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is My Story Hotel Ouro pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at My Story Hotel Ouro?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on 9 Jun 2026 start from Rp3.425.302, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at My Story Hotel Ouro?

This property doesn't offer parking.

What time is check-in at My Story Hotel Ouro?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at My Story Hotel Ouro?

Checkout is at 11:00 AM.

Does My Story Hotel Ouro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per room applies.

Where is My Story Hotel Ouro located?

Located in Lisbon City Center, this hotel is within a 5-minute walk of Rua Augusta, Rossio Square and Commerce Square. Avenida da Liberdade and Santa Justa Elevator are also within 15 minutes. Rua da Conceição Stop (28E) and Baixa-Chiado Station are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.4

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 412 out of 771 reviews
Rating 8 - Good. 273 out of 771 reviews
Rating 6 - Okay. 64 out of 771 reviews
Rating 4 - Poor. 16 out of 771 reviews
Rating 2 - Terrible. 6 out of 771 reviews

Reviews

Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff who were extremely courteous, helpful and welcoming! Wonderful breakfast! Fantastic shower!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights, the room were very clean. Great bakery across the street. In the center of everything. 2 min walk from the subway.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Darren

Centrally located, everything you need within a short walk. Sound proofing was brilliant as slept really well. Rooms were cleaned daily and staff were helpful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

SEONKYU

Liked: Cleanliness, amenities, property conditions & facilities
All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

kalea

Liked: Property conditions & facilities
Room was clean, staff seemed very young and a bit unproffesional. Flies in room as well. Location was decent.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Susannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Kitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City centre stay

Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Luis

Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

MIGUEL

Liked: Amenities, property conditions & facilities
Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, out room was small but clean. The hotel staff very friendly
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Ok hotel in a really good location. Good international breakfast.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, great location

Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Happy hour outdoor hotel bar
A room with a view
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Relaxing stay. Very clean. Lovely helpful staff.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Afweyne

Liked: Cleanliness, staff & service, property conditions & facilities
Great job.. good staff
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and modern. Friendly staff. Great breakfast.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at My Story. The hotel is conveniently located to major attractions and has an excellent restaurant. It is a boutique hotel so you feel really at home and seen by the desk and restaurant staff. I enjoyed my stay there and look forward to staying there again upon my next visit to Lisbon.
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Lovely staff. Super little hotel!

Smooth checkin. Really friendly receptionists Rodrigo and Stephen - so helpful and welcoming. Breakfast was good only criticism was the coffee/tea machine did not make water very hot. Brilliant location. Would definitely come back.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Gunnar Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Small room.
Stayed 2 nights in Sep 2024