4/10 Buruk
Lucas
Bepergian dalam rombongan
9 Nov 2025
When I went to check in, I was told that my room that I booked (double queen) was not available and that it will be switched to a King. When I asked why, I was told that the room choice for their hotel was not guaranteed, only that I would have a room unless I was a Marriott Gold member. The manager also said that “it is in the fine print on Marriott website.” When I said I booked through Expedia she said “Oh well I don’t know about that. They lie about a lot of things on there.”
Overall this was very unpleasant and I can say with full confidence I will not be staying at a Springhill Suites again.
Lucas
Menginap 1 malam pada bulan November 2025



























