2/10 Sangat Buruk
John, GOLDTHWAITE
Traveler bisnis
12 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room and night staff were excellent, which makes this experience even more disappointing. The front desk employee working that morning, who identified herself as Leah, displayed the worst attitude I have encountered at any hotel. When I asked for assistance, I was met with rude, dismissive, and sarcastic remarks, as though I was inconveniencing her simply by asking for help.
When I asked if she could assist me, she made a phone call, dialed a number, immediately left a voicemail, and hung up within roughly ten seconds. She then stated—very matter-of-factly—that the issue had been “handled.” At no point did she ask what I needed, nor did I have the opportunity to explain the situation, making it impossible for anything to have actually been resolved.
I then requested to speak with her supervisor, and that request was refused. Being denied access to management after receiving such treatment is unacceptable.
I travel frequently for work and stay in hotels year-round. Based on this experience, I will not return to this hotel. This complaint reflects not only on the employee involved but also on management’s apparent unwillingness to address customer concerns.
John
Menginap 1 malam pada bulan Januari 2026