Eksterior

Ulasan untuk Park Grand Hyde Park

4 out of 5
Park Grand Hyde Park
78-82 Westbourne Terrace, Paddington, London, England

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 295 dari 1002 ulasan" "
Penilaian 8 - Bagus. 344 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 174 dari 1002 ulasan" "
Penilaian 4 - Buruk. 102 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 87 dari 1002 ulasan" "

7,8/10

Kebersihan

8,2/10

Staf & layanan

7,0/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Luis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Un buen lugar, muy bien ubicado cerca de la Estación de Paddington. Muy tranquilo y muy cómodo. Solo falto un Frigobar.
Menginap 3 malam pada bulan Mei 2024

4/10 Buruk

stephen

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The only good thing was the proximity to Paddington station; short walk. The check in staff were terrible and the staff overall where poor
Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Tousif

Traveler bisnis
Extremely small room.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Mudassir pada tanggal 14 Mei 2024
Dear Tousif,Thank you for sharing your feedback with us. We apologize if you found the room size to be smaller than expected. Your comments are valuable to us, and we will take them into consideration as we strive to improve the overall guest experience. If you have any specific preferences or requirements for your next stay, please feel free to let us know, and we will do our best to accommodate them. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 Sangat Bagus

Murray

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient location. Stately property. Quaint
Menginap 6 malam pada bulan April 2024
Tanggapan dari Mudassir pada tanggal 14 Mei 2024
Dear Murray,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel to have a convenient location and described the property as stately and quaint. Providing a comfortable and charming atmosphere for our guests is important to us, and we are glad that you enjoyed your stay. Your positive comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable experience in the future. If there is anything specific you would like us to improve or maintain for your next visit, please let us know. Thank you for choosing to stay with usMany Thanks,Mudassir.

10/10 Sangat Bagus

Charlotte

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was wonderful.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Charlotte,Thank you very much for your kind feedback and for giving us a 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing to stay with us and for taking the time to share your positive review. Your feedback means the world to us.Warm regards,Colston Coelho

6/10 Cukup Baik

Eva

Bepergian bersama teman
Disukai: Staf & layanan
Location, location, location! Stuff is friendly and accommodating. Safe and quiet neighborhood. Only concern was the size of the room. In case you are an over 6 feet couple, you might consider another option. No space for baggage in the room, we had to keep our stuff on the bed. Relatively, small bed for two tall people. Ok, for overnight but not for a long stay.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Eva,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are grateful for your insights on how we can improve our services.We apologize that your experience did not meet your expectations during your stay with us. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Please know that we take your comments seriously and will address the issues you have raised to ensure that they are resolved promptly. We are committed to making the necessary improvements to enhance the quality of our services and facilities.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next visit is truly exceptional.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back to our hotel.Kind regards,Colston Coelho

8/10 Bagus

Saori

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
パディントン駅から近いですが、スーツケースがある状態だと遠く感じてしまいました。エレベーターを降りて、3ー4台くらい階段があるので大荷物だと大変ですを
Menginap 1 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Saori, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent stay
Menginap 7 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Peter, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

6/10 Cukup Baik

TREVOR

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The property was convenient for Paddington station and local restaurants. The staff were excellent. The hotel room was small enough but the bathroom, at a total length of 5ft 6" and narrow enough to bang ones elbows against the shower cubicle on one side of the sink and the wall on the other, was claustrophobic.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are grateful for your insights on how we can improve our services.We apologize that your experience did not meet your expectations during your stay with us. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Please know that we take your comments seriously and will address the issues you have raised to ensure that they are resolved promptly. We are committed to making the necessary improvements to enhance the quality of our services and facilities.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next visit is truly exceptional.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back to our hotel.Kind regards,Colston Coelho

10/10 Sangat Bagus

Sarah

Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Balkar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Balkar,Thank you so much for your glowing review and for awarding us a perfect 5-star rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your feedback is truly appreciated and serves as motivation for our team to continue delivering exceptional service to all our guests.We are delighted that we were able to meet and exceed your expectations, and it brings us great joy to know that you enjoyed your time with us. Your satisfaction is our top priority, and we are grateful for your kind words and recognition of our efforts.We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay. If there is anything we can do to make your next visit even more delightful, please do not hesitate to let us know.Thank you once again for choosing to stay with us and for sharing your positive experience. Your feedback means the world to us, and we are honored to have had the opportunity to host you.Kind regards, Colston Coelho

2/10 Sangat Buruk

raikamal

Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Raikamal,We are truly sorry to hear that your experience at our hotel did not meet your expectations and that you have awarded us a 1-star rating. Your feedback is important to us, and we sincerely apologize for any shortcomings or issues you may have encountered during your stay.We take all guest feedback very seriously, and we are committed to addressing the concerns you have raised. Your comments will be shared with our team, and we will take immediate action to investigate and rectify any issues to ensure that they do not happen again in the future.We understand that we have let you down, and we deeply regret any inconvenience or disappointment you may have experienced. It is always our goal to provide a positive and comfortable experience for all our guests, and we are disappointed that we did not meet that standard during your stay.We would like to invite you to reach out to us directly to discuss your concerns further. We would welcome the opportunity to address any specific issues you may have encountered and to hopefully regain your trust in our hotel.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your feedback as we strive to improve our services for all our guests.Kind regards,Colston Coelho

8/10 Bagus

Melissa

Our stay was nice. The staff were accommodating and nice. The property itself is a bit dated, but clean and in a great spot.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Melissa, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

6/10 Cukup Baik

Ritu

Menginap 8 malam pada bulan April 2024

8/10 Bagus

Simon

Disukai: Kebersihan, staf & layanan
Great location
Menginap 1 malam pada bulan April 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Simon, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

8/10 Bagus

Andrew

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Andrew, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

10/10 Sangat Bagus

Penelope

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
ok
Menginap 1 malam pada bulan April 2024
Tanggapan dari Mudassir pada tanggal 4 Apr 2024
Dear Guest,If you have any further questions or need additional assistance, feel free to ask. I'm here to help!Kind Regards,

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan
everything ok
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
Thank you for your rating! If there is anything else you would like to share or if you have any questions, feel free to let me know. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Kind regards,Syed Sumair Hussain.

6/10 Cukup Baik

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan
unfortunately I was given a room on the 6th floor and it was rather tiny even though I am a regular guest at this hotel. I couldn't even open my suitcase properly
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
I'm sorry to hear about your experience with the small room on the 6th floor. Your comfort is important to us, and we apologize for any inconvenience caused. Your feedback is valuable, and we will address this issue to ensure a better experience for you and our future guests. If you have any specific preferences or requirements for your next visit, please let us know, and we will do our best to accommodate them. Thank you for being a regular guest, and we hope to make your next stay more enjoyable.Kind regards,Syed Sumair Hussain.

6/10 Cukup Baik

Aisling

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Good location. No bar or restaurant.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
Thank you for sharing your feedback about the location and amenities available during your stay. We're glad to hear that you found the location convenient. We understand the importance of having on-site dining options and will take your comment about the lack of a bar or restaurant into consideration for future improvements. If you have any other suggestions or preferences for your next visit, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Syed Sumair Hussain

4/10 Buruk

taiichiro

Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Taiichiro,I'm sorry to hear that your experience at our hotel was not up to your expectations. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. We are always looking for ways to improve and provide the best possible experience for our guests. If there is anything specific you would like to address or discuss further, please feel free to let us know. We value your feedback and hope to have the opportunity to make it right for you in the future. Thank you for choosing to stay with us.Kind regards,Colston Coelho

10/10 Sangat Bagus

Nargis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I had wonderful time during my stay at the hotel last week. The location is very central and 5 mins walk to Paddington station. It was convenient and staff was excellent to help with any questions
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
It's great to hear that you had a wonderful time during your stay at the hotel! We're glad you found the central location convenient and that the proximity to Paddington station was helpful for your travels. It's also fantastic to hear that the staff provided excellent service and were able to assist you with any questions you had. Your positive feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to share. Thank you for choosing to stay with us!Kind regards,Syed Sumair Hussain

8/10 Bagus

Tadahiko

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
Thank you for the rating! We're glad to hear that you had a positive experience overall. If there is anything specific you feel could have been improved to make it a 5/5 experience, please let us know so we can work on enhancing our services for your next visit. Your feedback is valuable to us, and we appreciate your input. We hope to have the opportunity to host you again in the future and provide you with an even better stay.Kind regards,Syed Sumair Hussain

8/10 Bagus

Annie

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
Thank you for the positive feedback and the 4/5 rating! We're delighted to hear that you had a wonderful time during your stay and that you found the location convenient and the staff helpful. If there are any areas where we can further improve to make your experience even better next time, please don't hesitate to let us know. We value your feedback and look forward to hosting you again in the future for another great stay. Thank you for choosing our hotel!Kind regards,Syed Sumair Hussain

8/10 Bagus

Tommy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Put me at the room without elevator.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Mudassir pada tanggal 4 Apr 2024
Dear Tommy,Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience caused by the room assignment without elevator access during your stay. Ensuring a seamless and comfortable experience for our guests is a top priority, and we regret that we did not meet your expectations in this regard.Your feedback is extremely valuable to us, and we will use it to review our room assignment procedures and enhance our communication with guests regarding accessibility options. Please rest assured that we are committed to improving our services to prevent similar issues in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Warm regards,

6/10 Cukup Baik

Dr J.Stewart

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Untidy
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Mudassir pada tanggal 20 Mar 2024
Dear Stewart,I'm sorry to hear that you found the room untidy during your stay. Cleanliness is a top priority for us, and we apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure that proper standards are maintained at all times. We appreciate you bringing this to our attention and hope to have the opportunity to make it right for you in the future. Thank you for staying with us.

6/10 Cukup Baik

Dr J.Stewart

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Room shower was tiny. Almost impossible to get in or out
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Mudassir pada tanggal 20 Mar 2024
Dear Dr J.Stewart,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the size of the shower in your room. Your feedback is important to us, and we will review this issue to see how we can improve the shower experience for our guests in the future. We appreciate your patience and understanding and hope that despite this challenge, you were able to enjoy the rest of your stay with us. If there is anything else you would like to share or discuss, please feel free to reach out to us. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Sangat Bagus

Koki

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Colston pada tanggal 30 Apr 2024
Dear Koki,Thank you so much for taking the time to leave us a 5 star rating! We are thrilled to hear that you had a wonderful experience during your stay.We look forward to welcoming you soon again.Kind regards,Colston Coelho

10/10 Sangat Bagus

Rhian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was an excellent size - reception staff very helpful as I needed some files printed. Very convenient for Paddington
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 1 Mar 2024
Dear Rhian,Thank you for your positive feedback. We are pleased to hear that you found the room size excellent and that our reception staff were helpful in assisting you with printing your files. We are glad that our convenient location near Paddington Station added to your overall experience. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Kind regards,Sourab P.

4/10 Buruk

Sanjit

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
No accessible for a subtitle. Small room and small shower! Twin bed has not enough for space.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 1 Mar 2024
Dear Sanjit,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay, particularly with regards to the small room and shower. Your comments are important to us, and we will take them into consideration as we strive to improve our accommodations. We hope to have the opportunity to better serve you in the future.Kind regards,Sourab P.

6/10 Cukup Baik

makoto

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
Thank you for your feedback and the 3/5 rating. We appreciate your honesty and would love to hear more about how we can improve and enhance your experience for your next visit. Your feedback is valuable to us, and we take it seriously in our efforts to provide the best possible service to our guests. If there are any specific areas where you feel we can make improvements, please feel free to share so we can address them. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Kind regards,Syed Sumair Hussain

8/10 Bagus

Moni

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Bathroom and room was clean and dustfree. But there were many stains and scratches on walls that really ought to come off if tried. So quite worn out room and furniture but definitly clean. Comfortable bed. Free Coffee and tea, fridge. Excellent staff. Superfriendly and helpful. Good location near Paddington station.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 17 Feb 2024
Dear Moni,Thank you for your detailed feedback! We're pleased to hear that you found the bathroom and room clean and dust-free. We appreciate your observations about the stains and scratches on the walls and will address this matter promptly. It's great to know that you found the staff excellent, super-friendly, and helpful. We're delighted that you enjoyed the comfortable bed, complimentary coffee and tea, and the convenient location near Paddington station. Your comments are valuable to us, and we look forward to enhancing your experience on your next visit.Kind regards,Sourab P.

2/10 Sangat Buruk

Mostafa, Herndon

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A crypt instead of a 4 star hotel
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 16 Feb 2024
Dear Mostafa,We apologize if your experience at our hotel did not meet your expectations. We strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short in your case. If you have any specific concerns or suggestions for improvement, please let us know, as we value your feedback. We hope to have the opportunity to make it up to you in the future.Kind regards,Sourab P.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Easterna pada tanggal 29 Feb 2024
Dear Guest,Thank you for sharing your feedback. We're genuinely sorry to hear about your recent experience falling short of expectations. Your comments are valuable to us, and we're committed to addressing any issues raised. If you'd like to discuss your concerns further, please don't hesitate to reach out to us directly.Sincerely,Easterna

8/10 Bagus

Michael

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari J Rodrigues pada tanggal 29 Feb 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,J Rodrigues

2/10 Sangat Buruk

KEIKO

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Easterna pada tanggal 29 Feb 2024
Dear Keiko,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Your comments are important to us, and we'll use them to improve our services. Please don't hesitate to reach out if you have any further concerns.Best regards,Easterna

6/10 Cukup Baik

Xavier

Bepergian bersama keluarga
Disukai: Kebersihan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Easterna pada tanggal 29 Feb 2024
Dear Xavier,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your comments are important to us, and we take them seriously as we strive to improve our services. If there are specific areas where we can make enhancements or if you would like to provide further details about your stay, please feel free to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future.Warm regards,Easterna

10/10 Sangat Bagus

james

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari J Rodrigues pada tanggal 29 Feb 2024
Dear James,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests are always our top priorities, and it's wonderful to know that we succeeded in doing so during your visit.Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Warm regards, J Rodrigues

10/10 Sangat Bagus

Gillian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were friendly and excellent. They were overwhelmed with stored luggage but the 2 ladies on the desk made room for ours.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 17 Feb 2024
Dear Gillian,Thank you for acknowledging our friendly and excellent staff members! We appreciate your understanding regarding the stored luggage situation and are glad to hear that our team went above and beyond to accommodate your needs. We will pass on your kind words to the two ladies at the front desk. We hope to see you again soon!Kind regards,Sourab P.

6/10 Cukup Baik

Adam

Disukai: Kebersihan, staf & layanan
Room walls very thin, can hear the next room over and above us.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 15 Feb 2024
Dear Adam,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the thin walls in your room. We understand the importance of a peaceful and quiet stay, and we will take your comments into consideration to improve our accommodations. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Sourab P.

10/10 Sangat Bagus

christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very comfortable
Lovely hotel handy for tube and buses.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sourab pada tanggal 8 Feb 2024
Dear Christine,Thank you for your positive review! We are delighted to hear that you found our hotel to be conveniently located near the tube and buses. We strive to provide our guests with a convenient and accessible experience. We hope to have the pleasure of welcoming you back on your next visit!Kind regards,Sourab P.

6/10 Cukup Baik

Murali

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Property is bit dated. Needs significant renovation and updation. Staff is good. Convenient location.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 8 Feb 2024
Dear Murali,Thank you for taking the time to provide your feedback. We appreciate your kind words about our staff and convenient location. We understand your concerns about the property being dated and in need of renovation. We are constantly striving to improve our facilities, and your comments will be taken into consideration as we plan for future updates. We hope to have the chance to welcome you back in the future and provide you with an even better experience.Kind regards,Sourab P.

4/10 Buruk

Nishantth

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Syed Sumair Hussain. pada tanggal 27 Mar 2024
Thank you for your feedback and the 2/5 rating. We're sorry to hear that your experience did not meet your expectations during your stay. We value your feedback and would like to learn more about what aspects of your visit could have been improved. Your input is important to us, and we take all comments seriously in our efforts to enhance our services and accommodations for all our guests. If you have any specific feedback or concerns you would like to share, please feel free to let us know so we can address them accordingly. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Kind regards,Syed Sumair Hussain.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 2 Mar 2024
Dear Anonymous Guest,Thank you for rating us 8 out of 10! We are thrilled to hear that you had a positive experience overall. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay in the future. Thank you for choosing us.kind regards,Sourab P.

8/10 Bagus

Gerd

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Eine kleine feine Unterkunft im Herzen von London. Ich war jetzt das zweite Mal dort und war wieder sehr zufrieden. Freundliches Personal, preiswert und leicht öffentlich erreichbar. Jederzeit gerne wieder.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Sourab pada tanggal 7 Feb 2024
Dear Gerd,Thank you for your wonderful feedback! We are delighted to hear that you had a great experience during your stay at our small, fine accommodation in the heart of London. It's always a pleasure to welcome back returning guests, and we are thrilled that you were satisfied with your second visit. We strive to provide friendly service and ensure that our rates are affordable for our guests. Moreover, we are glad that our location was easily accessible to public transportation, making it convenient for you to explore the city. We look forward to welcoming you back again in the future. Thank you for choosing us as your accommodation of choice in London!Kind regards,Sourab P.

8/10 Bagus

GRAHAM

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
Thank you for your feedback and the 4/5 rating! We appreciate your positive review and are glad to hear that you had a good experience during your stay. If there are any areas where we can improve to make your next visit even better, please feel free to let us know. Your feedback is valuable to us, and we strive to provide excellent service to all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again in the future for another enjoyable stay.Kind regards,Syed Sumair Hussain

2/10 Sangat Buruk

Najwan

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Syed Sumair Hussain. pada tanggal 27 Mar 2024
Thank you for your feedback and the 2/10 rating. We are sorry to hear that your experience did not meet your expectations during your visit. Your feedback is important to us, and we take all comments seriously in our efforts to improve our services and accommodations for all our guests. If you are willing to provide more details about what aspects of your visit were unsatisfactory, we would appreciate the opportunity to address your concerns and make things right. Our goal is to ensure that all our guests have a positive experience, and we apologize if we fell short in any way during your stay. Please feel free to share any specific feedback or issues you encountered so we can work on resolving them. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Kind regards,Syed Sumair Hussain.

8/10 Bagus

Ella

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Viihtyisä hotelli
Mukava hotelli lyhyen kävelymatkan päässä Paddingtonin asemasta. Siisti ja tilava huone.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sourab pada tanggal 1 Feb 2024
Dear Ella,Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay at our hotel and found it to be nice. We are also pleased that you found our location convenient, being just a short walk from Paddington station.Furthermore, we are delighted to know that you found your room to be clean and spacious. Providing a comfortable and well-maintained environment for our guests is one of our top priorities, and we are glad that we were able to meet your expectations in this regard.Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to our hotel in the future.Kind regards,Sourab P.

8/10 Bagus

DM

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Weekend stay
Good clean hotel. Well located and parking available. Good breakfast choice. All staff friendly and helpful. Only downside was room was on small side.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sourab pada tanggal 1 Feb 2024
Dear Martin,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our clean hotel, convenient location, available parking, good breakfast choices, and friendly and helpful staff. It is always our aim to provide a comfortable and enjoyable experience for our guests.We apologize if the size of the room did not meet your expectations. We understand that different preferences exist, and we appreciate your feedback regarding this matter. We will take note of your comments and consider ways to improve the size and layout of our rooms to better accommodate our guests' needs.Thank you once again for your kind words and for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Sourab P.

10/10 Sangat Bagus

Mariangela

Disukai: Kebersihan, staf & layanan
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Syed Sumair Hussain pada tanggal 27 Mar 2024
Thank you for the perfect 10/10 rating! We are thrilled to hear that you had an excellent experience during your visit. Your positive feedback means a lot to us, and we are delighted that you were satisfied with the service and accommodations provided. We strive to ensure that all our guests have a memorable and enjoyable stay, and we are so pleased to have met your expectations. Thank you for choosing to visit us, and we look forward to welcoming you back for another fantastic experience in the future. If there is anything specific you loved about your visit, please feel free to share. We appreciate your feedback and support!Kind regards,Syed Sumair Hussain.