Pemandangan dari kamar

Ulasan untuk Aparthotel Adagio London Brentford

4 out of 5
Aparthotel Adagio London Brentford
Ealing Road, Brentford, Brentford, England

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 644 dari 1024 ulasan" "
Penilaian 8 - Bagus. 287 dari 1024 ulasan" "
Penilaian 6 - Cukup Baik. 48 dari 1024 ulasan" "
Penilaian 4 - Buruk. 27 dari 1024 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 1024 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,2/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Terry

Disukai: Kondisi & fasilitas properti
Spacious room. Bus stop close. Two train stations within walking distance. Easy to get to both Kew Gardens and Richmond Park. Welcoming staff. Coin laundry on premises (includes laundry detergent in cost)
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Yoori

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Anta Secka pada tanggal 6 Mei 2024
Dear Yoori,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Kenneth Ray, Mexico

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The stay was perfect!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Anta Secka pada tanggal 6 Mei 2024
Dear Kenneth,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Bernhard

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Anta Secka pada tanggal 28 Apr 2024
Dear Bernhard,Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soonKind regard,Anta Secka Front Office Team Leader

8/10 Bagus

SANDRA

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Personnel accueillant. Bon emplacement entre l'aéroport et le centre ville de Londres. Transports en commun proches de l'hôtel (métro, bus). Supérette en bas du bâtiment, très pratique.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Feb 2024
Chère SANDRA, Nous vous remercions d'avoir partagé votre expérience à l'Aparthotel Adagio London Brentford. Nous sommes ravis de savoir que notre personnel vous a accueilli chaleureusement et que vous avez apprécié notre emplacement idéal entre l'aéroport et le centre-ville de Londres. Effectivement, notre hôtel est bien desservi par les transports en commun tels que le métro et les bus, ce qui facilite vos déplacements. De plus, la supérette située en bas du bâtiment est très pratique pour nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Londres.Anta SeckaFront Office Team Leader

4/10 Buruk

Lawrence, Laguna Beach

Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Smart

Disukai: Kondisi & fasilitas properti
I have stayed here many times. First stay met my expectations and more. The apartment was very clean, quiet, the kitchen well equipped and the view lovely. The polite and friendly staff of Sheena and co make checking in feel like a home coming and the place a home away from home. I will lodge elsewhere only if they are fully booked.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 15 Feb 2024
Dear Smart,We very much appreciate your comments regarding your recent stay at Adagio London Brentford. It is much appreciated and I can assure you that Heena will be delighted to hear that you enjoyed your stay and that he met all your expectations.Thank you again for sharing your experience and we look forward to warmly welcoming you again in Adagio London Brentford in the near future.Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Matihba

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel is well located with great transport options and staff were friendly, hotel was very clean however the breakfast wasn’t appealing as there didn’t seem to be much variety of food.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 15 Feb 2024
Dear Matihba,thank you for choosing Aparthotel Adagio London Brentford for your recent stay. We appreciate your positive feedback regarding our convenient location and friendly staff. We have noted your comments regarding breakfast variety and will take them into account for future improvements. We hope to welcome you back soon.Kind regards,Anta Secka, Front Office Team Leader.

8/10 Bagus

Ernest

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Overnight stay
Easy to check-in, confusing directions for parking bays, not able to charge my car.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 15 Feb 2024
Dear Ernest, Thank you for choosing Aparthotel Adagio London Brentford for your overnight stay. We appreciate your feedback regarding the check-in process and parking directions. We apologize for any confusion you experienced. Please note that parking is managed by a separate company and charging facilities may not be available. We value your input and will take it into account for future improvements. Thank you for bringing this to our attention. Anta Secka, Front Office Team Leader.

10/10 Sangat Bagus

Johnny

Disukai: Kebersihan, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Mar 2024
Dear Johnny,Thank you for your kind comments and compliments regarding your stay at Adagio London Brentford.We are delighted that you enjoyed the view and the facilities in the apartment.Our team is committed to providing good-quality customer service, and we’re thrilled to read that we made a good impression on you. We are looking forward to welcoming you back again soon. Kind regard,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Liz

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 10 Jan 2024
Dear Liz,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader

4/10 Buruk

Deborah

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Nene

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Mar 2024
Dear Nene,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Caitlin

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 10 Jan 2024
Dear Caitlin,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future.Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Dongnyoun

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 5 Jan 2024
Dear Dongnyoun,Thank you very much for your review, I am delighted that you enjoyed your visit to the Adagio London Brentford. I look forward to welcoming you back again soon.Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Jingning, Tucson

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room is big and comfortable.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 5 Jan 2024
Dear Jingning,Thank you very much for your review, I am delighted that you enjoyed your visit to the Adagio London Brentford. I look forward to welcoming you back again soonKind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Dan

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Mar 2024
Dear Dan,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards, Anta Secka Front Office Team Leader

10/10 Sangat Bagus

jennifer

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The property was great BUT a month later and I am still trying to get my security deposit refund, even though I pre-paid the entire stay and they could have just taken my credit card without taking a chunk of money.
Menginap 10 malam pada bulan November 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 25 Des 2023
Dear Jennifer,Thank you for taking the time to review your stay with us at Aparthotel Adagio London Brentford. We are delighted to read that you found the property great and we appreciate your positive feedback. At Aparthotel Adagio London Brentford, we pride ourselves in offering a secure and convenient stay experience to our guests. We strive to provide our guests with an enjoyable and hassle-free experience during their stay, including ensuring the prompt reversal of security deposits pre-paid by guests which is done one the same day as your departure day. Since it is just a holding transaction it will not be seen as refund on your statement, your balance will go up by 100We look forward to welcoming you back again soon!Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Dafne

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I had a pleasant stay at this property, it was an interesting layout to come into but once you figure it out it’s pretty self explanatory. The rooms were big and spacious equipped with everything they needed to have. I would stay here again once the opportunity presents!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 25 Des 2023
Dear Dafne, Thank you for your feedback and for choosing to stay at the Aparthotel Adagio London Brentford. We are delighted to know that you found the rooms big and spacious and had a pleasant stay with us. We strive to provide our guests with all the necessary amenities they need to have a comfortable stay. We appreciate your points on our layout, which we continuously strive to improve upon and make everyone's experience with us as comfortable as possible. With regards to towels, we do offer towels service on the 8th day as we are a self catering hotel, so it is not offered in the same manner as it would be offered in a regular hotel. Once again, thank you for your kind words and we look forward to welcoming you back soon!Anta Secka Front Office Team Leader

8/10 Bagus

Mirla

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 25 Des 2023
Dear Mirla,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

John

Disukai: Kebersihan, kondisi & fasilitas properti
A very large room (for London) with self-catering and all mod-cons provided. You could easily stay there for a month and feel right at home. Staff were friendly and everything worked.
Menginap 11 malam pada bulan November 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 14 Des 2023
Dear John,Thank you for taking the time to share your experience at Aparthotel Adagio London Brentford. We are delighted to hear that you felt right at home in one of our spacious rooms and appreciated the modern amenities provided. We always strive to create an atmosphere where our guests can feel welcomed and comfortable during their stay with us.We appreciate your kind words about our staff and are very pleased that everything worked as expected during your stay. We look forward to welcoming you back soon for another wonderful stay.Anta Secka Front Office Team Leader

8/10 Bagus

Maria

Disukai: Kebersihan, kondisi & fasilitas properti
Einfache Ausstattung. Der Supermarkt in unmittelbarer Umgebung ist super.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 14 Des 2023
Liebe Maria, Vielen Dank für Ihre Bewertung unseres Hotels. Wir freuen uns zu hören, dass Sie die Annehmlichkeiten eines Supermarktes in der Nähe zu schätzen wissen. Wir bemühen uns, unseren Gästen einfache, aber komfortable Unterkünfte in idealer Lage zu bieten. Wir sind immer auf der Suche nach Möglichkeiten, uns zu verbessern, und wir schätzen Ihr Feedback. Nochmals vielen Dank und wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen!Anta Secka Teamleiter Front Office

10/10 Sangat Bagus

Linz

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff was very kind and helpfull. Would deff book again!
Menginap 13 malam pada bulan November 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 5 Des 2023
Dear Linz,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards,Anta Secka Front Office Team Leader

6/10 Cukup Baik

Sigrid

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
Die Herren am Empfang waren sehr unfreundlich. Wir hatten einen Stromausfall und der Hausmeister war überaus freundlich. Der einzige männliche Mitarbeiter. Die Damen am Empfang waren auch sehr freundlich
Menginap 2 malam pada bulan November 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 21 Nov 2023
Liebe Sigrid,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir bedauern den Mangel an Freundlichkeit, den Sie an unserer Rezeption erlebt haben. Im Aparthotel Adagio London Brentford bemühen wir uns um ein hohes Maß an Kundenservice, und wir entschuldigen uns, wenn wir Ihre Erwartungen in dieser Hinsicht nicht erfüllt haben. Wir freuen uns sehr zu hören, dass unser Wartungspersonal zuvorkommend und freundlich war. Wir schätzen ihr Engagement, die Erwartungen unserer Gäste zu übertreffen. Wir hoffen, dass Sie insgesamt einen angenehmen Aufenthalt hatten und dass Sie beim nächsten Mal eine bessere Erfahrung mit uns machen werden.Anta Secka Teamleiter Front Office

10/10 Sangat Bagus

Tormod

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Had a really great time!
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 12 Nov 2023
Dear Tormod,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Ajlat

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 12 Nov 2023
Dear Ajlat,Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Anta Secka Front Office Team Leader

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Very nice and calming experience
Menginap 1 malam pada bulan November 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 12 Nov 2023
Dear Guest,My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London.Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Aliasger

Disukai: Fasilitas
Good
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 31 Okt 2023
Dear Aliasger,Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,Anta Secka Front Office Team Leader

6/10 Cukup Baik

Marco

Bepergian bersama keluarga
Disukai: Kebersihan
In unserem Zimmer herrschte ein sehr unangenehmer Geruch nach Indischem Essen. Die Ausstattung war ok. Lüften in der Nacht war auf Grund des ständigen Lärms von der anliegenden Autobahn unmöglich.
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 30 Okt 2023
Lieber Marco, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Adagio London Brentford zu bewerten. Wir freuen uns über Ihr Feedback zum Zimmer und entschuldigen uns für den unangenehmen Geruch, den Sie wahrgenommen haben. Im Adagio London Brentford sind wir bestrebt, allen unseren Gästen ein zweites Zuhause zu bieten, und es ist enttäuschend zu hören, dass dies bei Ihnen nicht der Fall war. Wir hoffen, dass Sie trotz dieser Ausgabe Ihren Besuch in London genießen konnten. Nochmals vielen Dank, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben, und wir freuen uns über jeden weiteren Kommentar oder Vorschlag.Anta Secka Teamleader Front Office

8/10 Bagus

stephane

Disukai: Kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 21 Okt 2023
Dear Stephane,Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Adagio London Brentford. I hope we can be part of your future travel plans. Kind regards,Anta SeckaFront Office Team Leader

2/10 Sangat Buruk

Candy

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The soap smells terrible. Only give 2 towels for 5 to 7 nights if you need more they charge
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 21 Okt 2023
Dear Christine,So glad you had an enjoyable time at Adagio London Brentford! We very much appreciate the feedback and we hope to see you again soon.Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Renee

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Okt 2023
Dear Renee,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Peter

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Everything was okay, distance to the underground, nice and clean room, very friendly staff, breakfast, distance to the supermarket, we were very happy with everything?
Menginap 4 malam pada bulan September 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 8 Okt 2023
Dear Peter, Thank you for taking the time to share your experience with us. We are pleased that you found our convenient location, close to public transportation and a supermarket, to be of benefit during your stay. At Aparthotel Adagio London Brentford, we strive to make every guest's stay enjoyable and comfortable, so your feedback is always appreciated. Thank you again for your time and we hope you will consider staying with us again in the future.Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Mats Erik

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 8 Okt 2023
Dear Mats Erik,So glad you had an enjoyable time at Adagio London Brentford! We very much appreciate the feedback and we hope to see you again soon. Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Michelangelo

Disukai: Kebersihan, kondisi & fasilitas properti
Excellent Aparthotel dans la banlieue de Londres. Proche d'arrêts de bus pour atteindre le métro. Bien situé avec un supermarché juste à côté. Équipe très amicale, professionnelle et souriante. J'ai eu un souci de dernière minute et une collaboratrice, Mme Heena, m'a bien aidé pour résoudre la situation. Check out très rapide et clair. Mme Anta s'est assurée que nous ayons passé un bon séjour. Studio spacieux et largement suffisant pour plus d'une semaine. Matériel suffisant pour cuisiner.
Menginap 9 malam pada bulan September 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 8 Okt 2023
Dear Michelangelo,Thank you for your kind comments and compliments regarding your stay at Adagio London Brentford.We are delighted that you enjoyed the view and the facilities in the apartment.Our team is committed to providing good-quality customer service, and we’re thrilled to read that we made a good impression on you. Kind regards,Anta Secka Front Office Team Leader

2/10 Sangat Buruk

CHANDRIKA

Menginap 5 malam pada bulan September 2023

10/10 Sangat Bagus

Brown

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It's a bit more out of the way than most but for a nice and quiet stay it's perfect. The room had everything I needed and then some, and the staff was super helpful (shout out to Vanisha!). Another bit I love is that the lobby has snacks, coffee, and other drinks like wine as well as other little conveniences. I forgot my adaptor at home and the front desk had one available for purchase which was so perfect for my long stay in the UK ahead. Would recommend!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 15 Sep 2023
Dear Brown,Thank you so much for taking the time to share this review with our team! We love hearing how much you enjoyed your stay here with us. It’s wonderful to know that Vanisha did a fantastic job in meeting all your needs. We know you have choices when it comes to your travel adventures, and it means the world to us that you’ve chosen to book an experience with our team.Thank you again for sharing your experience and we look forward to warmly welcoming you again in Adagio London Brentford in the near future.Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Ian

Menginap 1 malam pada bulan September 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 15 Sep 2023
Dear Ian,So glad you had an enjoyable time at Adagio London Brentford! We very much appreciate the feedback and we hope to see you again soon. Kind regards,Anta Secka Front Office Team Leader

2/10 Sangat Buruk

Emma

Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Paul

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Poor service and marketing lets down a good hotel
It was not clear that the single bed was a sofa-bed. This was not made-up on arrival (and no supplies to do it ourself). Young man at reception was rude when this was raised and stated (repeatedly!) that it was our fault for not booking the room for 3 people or telling them to make up the sofa-bed in advance. There were only 2 of us (we were just not sharing a bed) and we did not tell them to make up the sofa-bed as the booking does not mention a sofa-bed so we had no idea that we would need to make them aware to make up a bed. Do not advertise a room a "Double Bed + Single Bed" without making it clear that the single is a sofa-bed. Stayed here before the Richmond marathon and the sofa-bed is uncomfortable and I would not have booked it if I had known in advance. Customer service at the front desk leaves a lot to be desired.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Raeleigh

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Lovely helpful staff. Large apartment. Clean and comfortable. Close to transport.
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 6 Sep 2023
Dear Raeleigh,We’re so happy to hear you had a great experience at Adagio London BrentfordYour review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Michael

Bepergian bersama keluarga
Hotel staff very pleasant and helpful. Toilets keep running,air condition needs to fixed. Air fan very noisy. You set the temperature but changes by it self during the night and you freeze. The charge a lot of money for snacks and cold drinks.
Menginap 10 malam pada bulan Agustus 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 3 Sep 2023
Dear Michael,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us.We are sorry to hear about the AC failure in your room. We can assure you that we will look into this urgent matter immediately.We hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Tim

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff was friendly, motorway nearby. Big rooms, full kitchen, near Kew Gardens, 35min to the city and to Heathrow.
Menginap 11 malam pada bulan Juli 2023
Tanggapan dari Front Office Team Leader pada tanggal 16 Agu 2023
Dear Tim,My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London Brentford.Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Cédric

Bepergian bersama keluarga
Bathroom was wet, There was a problem with the shower There was not enough dishes, (only one for each) i have to Do dishes after each meal..
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 16 Agu 2023
Dear Cedric,Thank you for your comment about the shower, we can assure you that the matter is being looked into and will be dealt with accordingly. Every feedback is important to us to improve our service and we would like to thank you for highlighting the fact that there were not enough dishes for your family in the room.We hope to welcome you back very soon.Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Alla

Disukai: Kebersihan, kondisi & fasilitas properti
Everything was excellent, the man Andrew who worked at the breakfast was very kind. But the twin bed was very noisy.
Menginap 6 malam pada bulan Juli 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Agu 2023
Dear Alla,We very much appreciate your comments regarding your recent stay at Adagio London Brentford. It is much appreciated and I can assure you that Andrew will be delighted to hear that you enjoyed your stay and that he met all your expectations.Regarding the twin bed, we are very sorry to hear that the bed was too noisy for you. We can assure you that we will action immediately and fix the issue right away.Thank you again for sharing your experience and we look forward to warmly welcoming you again in Adagio London Brentford in the near future.Kind regards,Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Symone

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Agu 2023
Dear Symone,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards, Anta Secka Front Office Team Leader

10/10 Sangat Bagus

Fredrik

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
London.....
Brentford ligger ju lite off. Men det va ett fint och ganska nytt hotell. Vi hade en lägenhet som va toppen
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 24 Jul 2023
Dear Fredrik,We’re so happy to hear you had a great experience at Adagio London BrentfordYour review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.Kind regards,Anta Secka Front Office Team Leader

8/10 Bagus

Elizabeth

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Anta Secka Front Office Team Leader pada tanggal 14 Agu 2023
Dear Elizabeth,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader

6/10 Cukup Baik

phillip

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Anta Secka/ Front Office Team Leader pada tanggal 16 Jul 2023
Dear Phillip,Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Adagio London Brentford.Kind regards, Anta Secka Front Office Team Leader