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Ulasan untuk Canary Riverside Plaza Hotel

5 out of 5
Canary Riverside Plaza Hotel
46 Westferry Circus, Canary Wharf, London, England

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 397 dari 575 ulasan" "
Penilaian 8 - Bagus. 107 dari 575 ulasan" "
Penilaian 6 - Cukup Baik. 42 dari 575 ulasan" "
Penilaian 4 - Buruk. 10 dari 575 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 575 ulasan" "

9,6/10

Kebersihan

9,4/10

Staf & layanan

8,4/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jonjo, Redmond

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Natalie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel, worth the money for the quality of service and rooms. River view was outstanding. Would definitely return ! Not a bad word to say about this .
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 2 Apr 2024
Dear Ms. Natalie,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Marc

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan September 2023
Tanggapan dari Hotel Management pada tanggal 23 Okt 2023
Dear Mr. Delahaut,Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel and giving us a five star feedback.We hope to welcome you back in the near future!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Refreshing stay
We needed a place to stay for an unforeseen day and a half layover resulting from a missed flight (airline’s fault). We got there and just needed to sleep after the horrible travel day we had. They let us extend our late checkout until 3pm. 3pm!!!! I’d never heard of it and it was so welcomed. Also, love the access to Virgin Active pool (where James Bond Skyfall filmed a scene). Hotel room was spacious, the bed had comfy pillows clad in fine silky Egyptian cotton. Our free breakfast was delicious!!! They have their croissants supplied by Delice de France and were so delicious!!! A bit on the pricey side for a quick stay but glad we did it. It reset my attitudw about London again. Will stay again for sure.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Hotel Management pada tanggal 17 Jul 2023
Dear Sir/ Madam,We are delighted to learn that you had a pleasant stay, and thank you very much for taking the time to share your excellent experience at Canary Riverside Plaza Hotel. We are pleased to know that our attention to details was appreciated by you. At our hotel, we strive to provide a comfortable and enjoyable experience for all of our guests. We value your feedback as it helps us continue to improve and provide an exceptional service. We are looking forward to welcoming you again soon!

2/10 Sangat Buruk

James

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Hotel Management pada tanggal 17 Jul 2023
Dear James,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

10/10 Sangat Bagus

Paul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A great night’s sleep. Just a lovely hotel
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Hotel Management pada tanggal 17 Jul 2023
Dear Paul, Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel, we are pleased to hear you had a wonderful stay and had a lovely sleep! We hope to welcome you back soon for another unforgettable stay.

10/10 Sangat Bagus

A

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Hotel Management pada tanggal 17 Jul 2023
Dear Mr. Dunn,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

2/10 Sangat Buruk

Jasper

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Be aware
The hotel is not even close to "five star" and is overpriced. All ratings must be fake and bought. The building in general is in a bad condition and the rooms are dirty with stains on the carpet. And outside in the corridor. Bathroom wasn't cleaned and dirty bed sheets. There was no AC and we couldn't open the windows to let some fresh air in to the room. We left immediately for another accomodation.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Hotel Management pada tanggal 17 Jul 2023
Dear Mr. Nordling, Thank you for sharing your recent experience with us at the Canary Riverside Plaza Hotel. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues during your stay. We would like to assure you that we take all guest feedback seriously and we will be reviewing your comments with our team to make improvements where necessary.Kind regards,

10/10 Sangat Bagus

Miron

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Everything was fantastic but check out on 5/17/2023 I have a flight to USA 🇺🇸 but one of the stuff who helping my baggage put in taxi he is very rude and told me don’t come again. I was shocked when I heard this is around 8 am in morning and he is white with bearded guy
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Hotel Management pada tanggal 17 Jul 2023
Dear Miron,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

8/10 Bagus

Gian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Needs some refurbishment for this price !
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Hotel Management pada tanggal 9 Mei 2023
Dear Mr. Plattner,Thank you for taking the time to provide your feedback. We are committed to continuously improving and your input is invaluable to us. We have passed your information to our Senior management team and hope to welcome you back in the near future.Kind regards,Hotel Team

10/10 Sangat Bagus

Chris

Menginap 2 malam pada bulan April 2023
Tanggapan dari Hotel Management pada tanggal 26 Apr 2023
Dear Mr. Bertins,Thank you so much for your kind review. We hope to welcome you back soon.Kind Regards.

10/10 Sangat Bagus

Kadir

Disukai: Kebersihan, staf & layanan, fasilitas
There was ice in the ice bucket in the room every evening except weekends. That was unique but many small things like this
Menginap 7 malam pada bulan April 2023
Tanggapan dari Hotel Management pada tanggal 21 Apr 2023
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. We hope to welcome you back in the near future.Kind regards.

10/10 Sangat Bagus

Kadir

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Spacious room, regular daily house keeping service, which is rare nowadays, a full proper minibar in the room, room service open until 1 in the morning, overnight laundry, shoe-shine service and many small details you no longer find in other hotels unfortunately
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Hotel Management pada tanggal 14 Apr 2023
Dear Kadir, Thank you so much for your kind review. Kind Regards

10/10 Sangat Bagus

simon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quality Hotel
Quality hotel in an ideal location for the Docklands and City. Staff were excellent for service and friendliness.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Hotel Management pada tanggal 14 Apr 2023
Dear Mr Cox, Thank you so much for your kind review. We hope to welcome you back again. Kind Regards

6/10 Cukup Baik

pascal de

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Geen gratis dranken ontvangen omwille we wel VIP klanten zijn, gebouw is verouderd, prijs is te duur.
Tanggapan dari Front Office pada tanggal 27 Jan 2023
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Good but a bit of a hassle for the pool
Overall it was a fantastic stay being that the staff were so accomodating with our requests due to bad weather. However, we felt like the time for kids to use the amenities were too limited to 2 hours only from 8:00-10:30, also due to the rains, we found it very inconvenient to have to walk outside the hotel even if it was just a short walk, being as it was a risk for safety. It’s a bit impractical to have the pool and virgin center outside the hotel
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Front House pada tanggal 27 Jan 2023
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

2/10 Sangat Buruk

Daniel

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
C’est une honte , l’hôtel nous a refusé la chambre sous prétexte que le prix payé à Expédia était bien trop bas ! Nous n’avons pas pu avoir accès à la chambre prepayee alors que j’avais encore téléphoné la veille à l’hôtel pour confirmation de la réservation !!! C’est une vraiecescroquerie !! Avec ma femme et ma fille nous avons dû chercher un autre hôtel au prix du jour ( élève en cette période de Noël à Londres ) Plus jamais de réservation avec Expédia !!!!!
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Front office pada tanggal 27 Jan 2023
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 Sangat Bagus

Winlae

Menginap 1 malam pada bulan Desember 2022

6/10 Cukup Baik

Muhammad

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Management/ pay for water bottles from fridge
The staff wasn’t friendly and good. On our check out , I couldn’t believe when the front desk lady asked us to pay for the water bottles we used from the fridge. She said we could have the water if it was on the table. But if we took the same water from fridge then we pay, I mean you pay about £400/ might for your stay and they can’t give water. Late night when we came back, the reception refused to provide water. When we checked in , the manager didn’t know how to check us in and rang a senior for help. With a toddler and 5 hours journey from Bolton, that was a lot of hassle.
Menginap 2 malam pada bulan Desember 2022

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotels for City meets but also soa and pool
I enjoyed my stay. The hotel is quite fresh. Unfortunately wasnt able yo use the pool and spa but my daughter said they were fantastic. Amazing view of the river. Doston the waiter served every time great over breakfast.
Menginap 4 malam pada bulan Desember 2022

2/10 Sangat Buruk

Yaacov

Menginap 2 malam pada bulan Desember 2022

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Birthday Stay
Had an overnight stay to celebrate a family birthday. Given a warm welcome and was offered a free room upgrade to acknowledge the birthday. Very good hotel with very welcoming staff.
Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Yvonne

Menginap 3 malam pada bulan Juni 2022

10/10 Sangat Bagus

Jenna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family stay
Very happy with hotel. Great location. Rooms superb
Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tolle Aussicht auf die Themse, gute Verkehrsanbindung
Menginap 5 malam pada bulan Juli 2022

10/10 Sangat Bagus

Sana

Menginap 6 malam pada bulan Juli 2022

10/10 Sangat Bagus

Kenneth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staffs are very helpful and room with view over River Thames.
Menginap 3 malam pada bulan Juli 2022

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Karen

Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

Lars

Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

jamie peter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel and location
Menginap 2 malam pada bulan Juni 2022

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2022

4/10 Buruk

John

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Canary Wharf Riverside Plaza Hotel Very Poor.
No Tea or coffee making facilities were in the room and when asked to supply the reply was ring back at 08:00. No 24hr room service was available and the Lounge Bar ran out off food in the afternoon. After paying a deposit of £150 to reception still waiting for balance after checking out. Luckily there was a delightful cafe only two minutes away ‘Berra’. I would never stay at this supposedly 5 star hotel again.
Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

Alison

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2022

10/10 Sangat Bagus

Simon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022

8/10 Bagus

Joanne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely hotel and rooms, pool limited family hours and small pool space
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Reservations team pada tanggal 23 Mei 2022
Dear Ms. Joanne, Thank you for your valuable feedback. We shall share your feedback with the spa. Kind Regards

10/10 Sangat Bagus

RICCARDO

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2022
Tanggapan dari Reservations pada tanggal 23 Mei 2022
Dear Mr. Riccardo, Thank you for your kind review. Kind Regards

8/10 Bagus

Stuart

Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Reservations team pada tanggal 23 Mei 2022
Dear Mr. Stuart, Thank you for your kind review. Kind Regards

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan April 2022
Tanggapan dari Reservations team pada tanggal 23 Mei 2022
Dear Mr. Daniel, Thank you for your kind review. Kind Regards

4/10 Buruk

Hansjörg, Benken SG

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Das Hotel hatte vor langer Zeit vermutlich mal den 5Sterne Status. Der ist heute bei weitem nicht mehr gerechtfertigt. Die Infrastruktur ist alt und heruntergekommen. Das personal bemüht sich, sagt aber auch, dass sie vom management im Stich gelassen werden. Das war der Preis bei weitem nicht wert.
Menginap 3 malam pada bulan April 2022

10/10 Sangat Bagus

Laura

Menginap 1 malam pada bulan Maret 2022

10/10 Sangat Bagus

Ben

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A welcoming luxury hotel
All staff were extremely friendly and welcoming. Rooms were spotless and comfortable. The adjacent leisure facilities are excellent, especially the views of London from the swimming pool.
Menginap 2 malam pada bulan Februari 2022

6/10 Cukup Baik

Tim

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good hotel in general but looking tired . My biggest bug was the fact they had a very limited Menu , for the price I paid I expected more that 4 items which is poor … on a positive the staff were great 👍
Menginap 2 malam pada bulan Januari 2022

10/10 Sangat Bagus

Toby

Menginap 1 malam pada bulan Januari 2022

8/10 Bagus

Sue

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Fun location, light fingered staff
The location and views from the hotel are just stunning. We booked a suite for a lovely couple of days in the city but without the want for a cramped room and boring views. Having stayed at other famous hotels locally we looked forward to the unique perspective the Plaza presents, with the water taxi pier almost at the front door. Sadly a bag of Birthday fairly low value gifts were removed from our room, we initially thought this was an error by one of the employees but have since moved to the conclusion sadly they were stolen. The security officer handling to situation seemed genuine at the time, checking CCTV to confirm we had returned from shopping with the items when we said we had. But once we had left to return home we didn’t hear back for over a week, stating there was no CCTV in the corridor and that there was no evidence that the bag had been in the room. A tone in stark contrast to the one presented to ourselves on site, it was as though the hotel didn’t care. Sadly what had fast become a new hide away up town, was reduced to the north return list. As owners of hospitality venues it’s about understanding the situation the owners sadly misread this one. For 10% of our stay, a voucher for for a low amount would have seen us return several times a year,
Menginap 2 malam pada bulan November 2021

10/10 Sangat Bagus

jamie peter

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely location and friendly staff
Menginap 2 malam pada bulan Desember 2021

10/10 Sangat Bagus

Jane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel
Lovely hotel great location in Canary Wharf
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Jordache pada tanggal 16 Des 2021
Dear Ms. Jane, Thank you so much for an amazing feedback. We really look forward to welcome you soon

8/10 Bagus

Lesley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly and helpful
Very nice hotel and staff
Menginap 1 malam pada bulan November 2021
Tanggapan dari Canary Riverside Plaza Team pada tanggal 30 Nov 2021
Dear Ms. Lesley, Thank you so much for an amazing feedback. We really look forward to welcome you soon.

10/10 Sangat Bagus

Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing stay
We LOVED this hotel the bath tub and the Spa was Amazing. The staff cant do enough for you a definite 10 out of ten and we will be going again soon
Menginap 1 malam pada bulan November 2021
Tanggapan dari Canary Riverside Team pada tanggal 9 Nov 2021
Dear Mr. Ian, Thank you so much for your kind words of appreciation, it means a lot to us and we look forward to welcome you soon in the near future. Kind Regards