Area banquet outdoor

Ulasan untuk DoubleTree by Hilton London Kensington

4 out of 5
DoubleTree by Hilton London Kensington
100 Cromwell Road, London, England

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 443 dari 1102 ulasan" "
Penilaian 8 - Bagus. 303 dari 1102 ulasan" "
Penilaian 6 - Cukup Baik. 166 dari 1102 ulasan" "
Penilaian 4 - Buruk. 114 dari 1102 ulasan" "
Penilaian 2 - Sangat Buruk. 76 dari 1102 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Cristopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Todo bien
Menginap 3 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 2 Mei 2024
Dear Cristopher,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Sangat Bagus

KATHARINE

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were extremely helpful and made us all feel very welcome, with special attention to the children. The area is excellent for children, close to the museums.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 30 Apr 2024
Dear Katharine, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely property with good friendly staff, however outside wheelchair lift was broken and found out we needed to go down steps for breakfast. Overall great stay but maybe more work for disabled people to be amazing. but would recommend
Menginap 1 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 29 Apr 2024
Dear Robert,Thank you for taking the time to review our property in regards of your recent stay. We are happy to hear you have enjoyed your stay with us, especially our friendly staff. Rest assured, we will pass on your comments/concerns to the relevant departments to rectify the shortfalls you have outlined. We do hope to welcome you back, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

6/10 Cukup Baik

Paul

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient
Menginap 2 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 16 Apr 2024
Dear Paul,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We welcome all feedback for the betterment of our product and services. We hope that you can accept our apologies for any inconvenience we may have caused you and hope you will consider staying with us in the future. Kind Regards,

10/10 Sangat Bagus

Anna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 17 Apr 2024
Dear Anna, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

2/10 Sangat Buruk

GEMMA

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel was dirty, rooms are tired. We had a leak from our bathroom so we had wet carpet which I called 3 times about and nobody resolved
Menginap 2 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 12 Apr 2024
Dear Gemma,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Once again please do accept our apologies for the inconveniences we may have caused.Kind Regards,

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 8 Apr 2024
Dear Amy,Thank you for your feedback in regards of your recent stay at DoubleTree by Hilton Kensington. We can see from your scores, that you have thoroughly enjoyed your stay with us and we are delighted to hear that. Rest assured, we will share your scores with the hotel team. We look forward to welcoming you back again, in the not too distant future!Kind Regards, Brigida, Reservations Agent

10/10 Sangat Bagus

Danielle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 7 Apr 2024
Dear Danielle,Thank you for leaving us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are delighted to hear you have enjoyed your stay with us. Rest assured, I will share you scores with the hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back, sometime in the near future!Kind Regards, Brigida, Reservations Agent

10/10 Sangat Bagus

JANET

Disukai: Fasilitas
Took interest in my family and made them feel special!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 4 Apr 2024
Dear Janet,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Sangat Bagus

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff that provided a solid, clean room (with good water pressure). Very convenient to Tube and bus, as well as Heathrow.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 2 Apr 2024
Dear Matthew,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Sangat Bagus

Midiam Conrado

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location is perfect, right in front of the underground station. The Avenue is awesome and it is very close to Natural History Museum.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 1 Apr 2024
Dear Midiam Conrado,Thank you for sharing your review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are pleased to hear you have enjoyed your stay with us. In particular, the location of the property. Rest assured we will share your scores with our hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back soon, for your next trip to London!Kind Regards, Brigida, Reservations Agent

8/10 Bagus

Kam

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 2 Apr 2024
Dear Kam,Dear Martin,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,DovileReservations Agent

10/10 Sangat Bagus

Michael, cary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was absolutely amazing. I cannot recommend them enough!
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 30 Mar 2024
Dear Michael,Thank you very much for taking the time to share your scores in regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

4/10 Buruk

Kristoffer

Disukai: Kebersihan
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 26 Mar 2024
Dear Kristoffer,Thank you for taking the time to share your scores regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards,

10/10 Sangat Bagus

Shane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly staff and very clean rooms.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 24 Mar 2024
Dear Shane,Thank you very much for taking the time to provide the ratings for our services and facilities. At DoubleTree by Hilton Kensington, it is our philosophy to ensure that we provide our guests with the highest standards of product at all times. We are delighted to hear your have enjoyed your stay with us. Rest assured that I will share your scores with the hotel team. We do hope to welcome you back to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 Sangat Bagus

Annmarie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, very quiet. Staff very friendly and helpful
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 23 Mar 2024
Dear Annmarie,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 Sangat Bagus

Lolith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We liked that it is nearby the airport and the shuttle bus and driver was helpful to us. Thank you fir your goid accommodation
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 15 Mar 2024
Dear Lolith,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 Bagus

Chiara

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Ottima la posizione vicino alla fermata della metro e ad alcune delle principali attrazioni di Londra. Camera pulita e silenziosa. Personale molto cordiale.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 10 Mar 2024
Dear Chiara,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our friendly staff. Rest assured, your feedback will be passed on to our hotel team, who will be encouraged by your positive scores. We look forward to welcoming you back again, for your next trip to London!Kind Regards,BrigidaReservations Agent

4/10 Buruk

Wai

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
We stayed in room 428 and next to us was a private store room. We were rudely waken up at 6am by staff taking something and being very noisy. It sounded like the cleaning trolleys for staff to clean rooms. We could not get back to sleep and I must say it ruined our stay. We came to London to see a show and ended up not getting much sleep. I mentioned it to the receptionist when checking out Saturday morning she was not helpful at all. Her response was speak to Expedia, who we made the booking with.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reservations pada tanggal 27 Feb 2024
Dear Wai,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please do not hesitate to reach out to us via email for further investigation and allowing us the opportunity to make it right for you.Kind Regards,

10/10 Sangat Bagus

Lynn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reservations pada tanggal 20 Feb 2024
Dear Lynn,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

2/10 Sangat Buruk

James

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Room was missing a curtain. Very bright overnight and unable to sleep. Reported but no action taken and now the hotel aren’t responding to my emails.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 1 Feb 2024
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to the rightful departments and managers. I will be also contacting you directly on this matter to help ease out the unpleasant experience.I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,DovileReservations Agent

10/10 Sangat Bagus

I

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 1 Feb 2024
Dear Guest,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 Bagus

jonathan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice
Very nice location close to the tube, pleasant room and very helpful reception staff. Recommended.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 29 Jan 2024
Dear Jonathan,Thank you for taking the time to review our property in regards of your recent stay. At DoubleTree by Hilton Kensington, we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to our hotel, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

2/10 Sangat Buruk

James

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 29 Jan 2024
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington. Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your feedback with our departments to investigate this further.Thank you for bringing to our attention the details, that matter. Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards, Brigida, Reservations Agent

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful
Love the stay here, the room was clean and well kept. Service staff were very friendly and fast to respond. The hotel location is also great, near Gloucester tube station, museums and some food options around. I would come back. Wonderful stay.
Menginap 11 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 29 Jan 2024
Dear Alvona,Thank you for taking the time to review our property at DoubleTree by Hilton London Kensington. We are delighted to hear you have enjoyed your long stay with us and that everyone from our staff you have encountered has been helpful and friendly. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We look forward to welcoming you back for your next trip to London, as your home away from home!Kind Regards, Brigida, Reservations Agent

10/10 Sangat Bagus

Salman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect
To be honest I saw the reviews before I book I felt not comfortable however , I boooked three nights and the hotel was amazing the bed and the air conditioning and even the staff and especially (Zain ) . The location of the hotel is perfect and a lot of restaurants around it . In the end PERFECT !
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 20 Jan 2024
Dear Salman,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

10/10 Sangat Bagus

Maria

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My family and I stayed at Doubletree London Kensington from Jan 2 to Jan 5 2024. The overall experience was AMAZING! The hotel is very conveniently located, in a ver posh areas, surrounded by Embassies and nice Victorian buildings. It is close to the Museum mile. The continental Breakfast is delicious, especially the scrambled eggs and hash browns. Rooms are ok, nothing special (they should include a fridge).The service is very friendly and do their best to meet your needs, especially WAJIA and ZAIN. We are so grateful to them!We definitely want to come back!
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 20 Jan 2024
Dear Maria,Thank you for taking the time to share your experience about your recent stay here at DoubleTree by Hilton Kensington.We are glad to hear that you had a wonderful stay with us. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 19 Jan 2024
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 Sangat Bagus

Lauren

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 18 Jan 2024
Dear Lauren,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

6/10 Cukup Baik

Carina

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Bra läge för att utforska London. Väldigt trevlig personal, bra frukost för att vara London. Rummet (svit) var väldigt sliten, tyvärr inget 4 stjärnigt hotell.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 16 Jan 2024
Dear Carina,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.We do hope that upgrade to an apartment for your whole stay helped to retrieve the unpleasant experience on your first day in our hotel. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Kind Regards,

6/10 Cukup Baik

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
It was close to the tube station so a very handy location
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 13 Jan 2024
Dear Matthew,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

8/10 Bagus

Lucy

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
5min walknto the natural history museum. 10min walk to south kensington underground. A few nice restaurants dotted around and a waitrose opposite for any forgotten items or little treats. Other guests were exceptionally noisy but you cant escape that in a busy hotel. Breakfast was good, pancake machine a big hit with kids. Checked in at 4 and it was chaotic with so many othwr guests also checking in and it seemed like many rooms were not ready. Our room was and it was exactly what was advertised and booked. Clean and perfect for a one night stop.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 9 Jan 2024
Dear Lucy,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities, as well as more details on your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team.Your notes will help us to continue improve our quality of service and rooms. We do hope to welcome you back to Doubletree by Hilton Kensington anytime soon!Kind Regards,

8/10 Bagus

Sofia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kan varmt rekommendera detta hotell
Perfekt boende för familjen. Läget vid Gloucester Road är fantastiskt och hotellet med dess rymliga rum, trevliga personal och fina service uppskattades verkligen. Vi kommer gärna tillbaka!
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 9 Jan 2024
Dear Sofia,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and we remain at your disposal for any future assistance.Kind Regards,

4/10 Buruk

Jad

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not good
They were not accommodating with respect to the shorter stay (I had to check out a few days earlier). They would also not change my check in and chk out dates despite having a travel issue where we could not make to to town on time. All this during Christmas. When we arrived our room had dirty towels. They changed the room but were not accommodating with anything else. I would not go back.
Menginap 20 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 9 Jan 2024
Dear Jad,We would like to sincerely apologize for the numerous issues you encountered during your recent stay at DoubleTree by Hilton Kensington. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Please allow us to address each issue and assure you that we are taking immediate steps to rectify the situation. First and foremost, we apologize for the lack of cleanliness in your room. We understand how uncomfortable it must have been, especially after long travels. Our system shows as dates has been adjusted accordingly, however my sincerest apologies for probable misunderstanding. Please rest assured that we are diligently working to resolve listed problems as quickly as possible to prevent any further inconvenience to our guests. Thank you for bringing these matters to our attention, and we look forward to restoring your trust in our hotel.Kind Regards,

10/10 Sangat Bagus

Trudy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 4 Jan 2024
Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. Your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

6/10 Cukup Baik

Fabrice

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
La chambre devait être équipée d'un coffre-fort mais ne l'était pas. Les lits de 140cm de large sont trop petits pour 2 adultes.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 9 Jan 2024
Dear Fabrice,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay, as well as lack of safe in the room. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to our maintenance team regards the mentioned issue. I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
런던 가족 여행
위치가 런던시내 및 관광지 방문하기 좋았습니다. 하지만, 두 가지 부분이 아쉽네요. 1) WiFi 연결이 잘 끊어집니다. 휴대폰에서 재접속을 수시로 해야 됬습니다. 2) 숙소에 냉장고가 없습니다. 시원한 물을 먹기 어렵습니다. 그 외에는 만족스러운 가족 여행이었습니다.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 31 Des 2023
친애하는 이광진 고객님,시간을 내어 DoubleTree by Hilton Kensington 호텔을 검토해 주셔서 감사합니다. 특히 호텔의 위치에 만족하셨다니 저희도 기쁩니다. 안심하십시오, Wi-Fi 연결에 관한 귀하의 의견을 유지 관리 팀에 전달하겠습니다. 가까운 시일 내에 런던으로의 다음 여행을 위해 다시 오신 것을 환영합니다!감사합니다,브리기다예약 대리인

4/10 Buruk

Rajeevan

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
This is not what I expected from DoubleTree! Worst
Only good thing I can mention is the Bathroom: Clean and well maintained. And in good location. We checked in 6pm, From the outside door to our room and inside room floor is littered with food. Didn't seems like vacuumed well. Carpet is falling off and dirty! Room Window will not close properly, cold comes through... To make things worst, Heating automatically went to 23c at some time during night and it was unbearable to sleep! on "Both nights" and the TV turned on midnight. We informed staff, only thing they were able to say was Sorry! that should not happen!...
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 29 Des 2023
Dear Rajeevan,We would like to sincerely apologize for the numerous issues you encountered during your recent stay with us.We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Please allow us to address each issue and assure you that we are taking immediate steps to rectify the situation. First and foremost, we apologize for the window not closing properly in your room, we understand how uncomfortable it must have been, especially considering the cold weather. Our heating system is eco friendly, which causes for it to go automatically to energy saving mode during the night. Regards the other mentioned issues via cleanliness and TV turning on by itself - rest assure we have passed on these comments to our rightful departments, to investigate the matter further.Please rest assured that we are diligently working to resolve this problem as quickly as possible to prevent any further inconvenience to our guests. Thank you for bringing these matters to our attention, and we look forward to restoring your trust in our hotel.Kind Regards

10/10 Sangat Bagus

Jennifer

Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 18 Jan 2024
Dear Jennifer,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards,

8/10 Bagus

Fisnik

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The checkin was 3pm sharp. Even though we came early to Hotel, we wee unable to check-in
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 28 Des 2023
Dear Fisnik,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you.However, our hotel check-in time is 3pm and going on forward, as early check-in is subjected to availability prior to previous night stays, specially on Holiday season which is the busiest time of the year.Once again please do accept our apologies and I hope your experience will not deter you from visiting us again.Kind Regards,

6/10 Cukup Baik

Paul

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Notwithstanding the great location of the Hotel, I found it falling short in a number of areas. The absence of a fridge, the non-functional air-conditioning, inadequate provision for hanging towels and the non-operational safe are but a few features that influenced my average rating. Credit must go to the staff, in particular Wajid Bhutti, who went beyond the call to make our stay as comfortable as possible.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 26 Des 2023
Dear Paul,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon. Kindly,

10/10 Sangat Bagus

Han, Guildford

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 26 Des 2023
Dear Han,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kindly,

10/10 Sangat Bagus

Helen

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 13 Jan 2024
Dear Helen,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards,

10/10 Sangat Bagus

Kirsten

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 23 Des 2023
Dear Kirsten,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kindly,

8/10 Bagus

Bulent

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 23 Des 2023
Dear Bulent,9/10Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kindly,

10/10 Sangat Bagus

Bulent

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 22 Des 2023
Dear Bulent,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kindly,

10/10 Sangat Bagus

Barbara

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was wonderful and so helpful. We had a few special requests and needs and they took care of everything right away.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 20 Des 2023
Dear Barbara,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We ar glad to be able to make your stay as comfortable as possible.We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Best Wishes,Dovile

10/10 Sangat Bagus

Charlotte

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Spacious room, very comfortable beds, welcoming staff, great breakfast, lovely garden with 'pods' where you can have a meal, great location. Thanks for contributing to a fantastic weekend away.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 19 Des 2023
Dear Charlotte,Thank you for taking the time to share your experience about your recent stay here at DoubleTree by Hilton Kensington.We are glad to hear that you had a good night's rest with following delicious breakfast and finding our secret garden magical. We are happy to be able to contribute to your weekend and leave you with nothing else but good memories and feeling rested. Rest assure I will share your scores with our hotel team to encourage for keeping up the good work.We do hope to welcome you back very soon!Kindest Regards,Dovile

6/10 Cukup Baik

Sarah

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 9 Jan 2024
Dear Sarah,Thank you for taking the time to share your scores regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards

8/10 Bagus

Janet, Bayview

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 14 Jan 2024
Dear Janet,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. Your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards, Brigida, Reservations Agent