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Ulasan untuk Grand Royale Hyde Park

4 out of 5
Grand Royale Hyde Park
1-9 Inverness Terrace, London, England

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 563 dari 1542 ulasan" "
Penilaian 8 - Bagus. 490 dari 1542 ulasan" "
Penilaian 6 - Cukup Baik. 243 dari 1542 ulasan" "
Penilaian 4 - Buruk. 124 dari 1542 ulasan" "
Penilaian 2 - Sangat Buruk. 122 dari 1542 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,4/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

William

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very central to all the sites. Close to restaurants and Hyde and Kensington parks. Staff were very helpful. Only negative was no parking on-site and it was not made clear where to park for drop off upon arrival.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Marcel pada tanggal 1 Mei 2024
Dear William,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Green Apple

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing service
Menginap 1 malam pada bulan April 2024
Tanggapan dari Marcel pada tanggal 1 Mei 2024
Dear Guest,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Kevin, Yellowknife

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Marcel pada tanggal 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Catherine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very interesting history to property. Clean and convenient to transit and sightseeing as well as souvenir shopping. Headboard of bed needs replacement.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Marcel pada tanggal 25 Apr 2024
Dear Catherine,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Cukup Baik

Kevin

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
This hotel has some positives the staff dealing with breakfast service are a joy. Less so reception staff who have little interest in their guests. The rooms were adequate but not if you have luggage for more than a long weekend. Storage is limited. It is very handy for tube links to all London sites. Lots of places to eat so enjoy the breakfast and eat off site!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Marcel pada tanggal 25 Apr 2024
Dear Kevin,Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the restaurant team contributed positively to your overall stay. On the other hand, I am sorry to see that your comments about reception staff which i will surely be sharing with them on our next staff meeting.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs for an even better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Jutta

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wunderschönes Hotel, zentral zur U-Bahn Bayswater und Queensway. Kleine Läden und Restaurant/Pubs in der Nähe. Zum Joggen ist der Kensington Park 50 Meter entfernt. Immer wieder.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Marcel pada tanggal 21 Apr 2024
Dear Jutta,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Cukup Baik

Mary

Menginap 8 malam pada bulan Maret 2024
Tanggapan dari . pada tanggal 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Sabryna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The rooms are very small. Other than that, it was great.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Marcel pada tanggal 7 Apr 2024
Dear Sabryna,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Cukup Baik

Ian

Bepergian bersama teman
Disukai: Kebersihan
The room was barely larger than a cupboard. It was shabby with the curtain hanging off the rail and the voiles dirty and damaged. The access into the bathroom was tight and needed manouvers to get to the toilet. Not good.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari . pada tanggal 4 Apr 2024
Dear Ian,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Grand Royale Team

8/10 Bagus

Ishikawa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and quiet
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari . pada tanggal 28 Mar 2024
Thank you for your feedback.

6/10 Cukup Baik

Junko

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari . pada tanggal 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Buruk

Kasey

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
A few reflections on staying here. Bed, very small. Horrible view from our window of a back alley that was very dirty. Everything really small and minimal. We don’t usually linger on our hotel rooms when traveling so it was a fine place to sleep, but front desk definitely wasn’t overly friendly-unapproachable
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari . pada tanggal 21 Mar 2024
Dear Kasey,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant and I would cherish the opportunity to discuss your feedback in detail.Kind Regards, Grand Roayale Team

10/10 Sangat Bagus

heather

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love the architecture of this lovely victorian hotel . The hotel is in a lovely area which is quiet it has plenty of dining options and it has plenty of transport options - 3 buses and 2 tubes and within walking distance of oxford street for shopping
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Marcel pada tanggal 18 Mar 2024
Dear Heather,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Bagus

Clive

Disukai: Kebersihan, staf & layanan
Ever been in a smaller room
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Marcel pada tanggal 18 Mar 2024
Dear Clive,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

4/10 Buruk

Nathalie

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This hotel has good potential due to its location. However the beautiful old building is in need of some major redecorating: we had some mould around the handwashing basin & in 2 corners of the bath. The window has not been painted or cleaned for a very long time (ie brown muck on painted parts). The electric sockets tend to move when trying to unplug a charger. The deluxe room was super small. All in all, not of a 4* hotel, even for London standards.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Marcel pada tanggal 14 Mar 2024
Dear Nathalie,Thank you for taking the time to share your feedback! I am pleased to hear that the hotel location and the building contributed positively to your overall stay. On the other hand, please accept my sincere apologies about your unpleasant experience due to the room provided. Had we only known about your discomfort during your stay, we could have easily resolved the issue by providing a different room suitable for your needs. I do hope that I would have the pleasure of welcoming you back again in the not too distant future and overlook your entire stay for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

JEFFREY

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Ennio

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari . pada tanggal 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Francesco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ottima posizione ma letto matrimoniale un po’ piccolo. Personale molto gentile, specialmente Simona alla reception
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hazel pada tanggal 5 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Cukup Baik

Kristina, Markham

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
While the hotel is really lovely - our room was an upgraded “Club Room” in the basement with a view of the dumpsters. Comfortable beds and clean - but so loud at 7 in the morning when the staff sorted the garbage into the dumpsters. Were we relegated to the dungeons? Felt like it. When arriving/leaving the hotel, we felt like telemarketers calling during dinner - unwelcome. Very weird vibe from the staff - not once were we greeted with a smile, nod or a polite hello (despite saying hello). One notable exception - a friendly welcome to the delicious English breakfast. The Theatre Bar is charming with its little stage and decor. But again, the bartender didn’t engage at all. Perhaps she didn’t speak English? I wouldn’t know because she didn’t even speak to tell us the price of our drinks - just turned the Interac terminal to face us. I’ve stayed here previously (5 years ago) and it has changed drastically. It’s still a gorgeous looking hotel but the staff don’t seem to like the guests or each other. Not sure that I would stay here again? While it’s a gorgeous old hotel with a cute little bar, with a fab location close to Hyde Park, and walking distance to pubs and 2 Tube stations - it’s unfortunate that the staff are so unwelcoming.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hazel pada tanggal 5 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Sangat Bagus

LaAndria

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic 10/10
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 1 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

LaAndria

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My first solo trip out of the country and this hotel is the best! I will be here every time I’m in London.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 1 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Cukup Baik

Michael

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Even though I am a loyal customer to this hotel chain, I was given a room on the top floor with a tiny window and an aircon that didn't cool the room down. Still ongoing issues with my payment, as I was charged twice for my stay and the issue still isn't sorted
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 23 Feb 2024
Dear Michael,Thank you for your feedback! As i mentioned trough the email, we have risen this issue with our accounts team, and they are working to fix the issue with the payment.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Bagus

Wilbert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Atmosphere when you enter the hotel. Had a wonderful stay with my son. Room was small but fine as we only slept there. Breakfast was good and the staff very friendly and helpful. Underground stations Queensway and Bayswater around the corner. Same for the bigbus tours. Next to Hyde Park. I only made the mistake to book for 2 adults and had to pay quite a lot to change this to 1 adult and 1 child.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 23 Feb 2024
Dear Wilbert,Thank you for your review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Alison

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Definitely recommend this hotel, lovely staff, beautiful hotel x
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 19 Feb 2024
Dear Alison,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Andrew

Disukai: Staf & layanan, kondisi & fasilitas properti
I’ve been staying at this hotel for over 20 years and it’s the best value for money in London, in my opinion. Great restaurants nearby, perfect for a walk through Hype Park, Bayswater & Queensway tube stations on your doorstep. Always very clean and well appointed.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 19 Feb 2024
Dear Andrew,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Bagus

P

Disukai: Staf & layanan
Very convenient
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Kristin

Disukai: Kebersihan, fasilitas
Ĺovelÿ historical proprty. Bed super comfortable. Staff very accommodating. (Stairwells could use some paint.)
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 19 Feb 2024
Dear Kristin,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Adam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing hotel in a dream location so easy to walk to the sites and shopping and as well grab a quick bite. Will def be back for another stay.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 19 Feb 2024
Dear Adam,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

4/10 Buruk

Andrew

Bepergian bersama teman
Disukai: Staf & layanan
Vey nice on the outside with a nice layiut to the reception and ground floor. I booked a double room which was 2 single beds oushed together. The windown was just a thin strip about 300mm wide looking down onto a buildimg site. The carpet didn't meet the wall and overall the room needed a good lick of paint. Tiny bathroom too. Very disappointed and wouldn't stop there again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari . pada tanggal 16 Feb 2024
Dear Andrew,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

10/10 Sangat Bagus

Taylor

Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 21 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Sangat Buruk

Primrose

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Extremely tiny rooms. Dirty bathroom, mold on bathroom floors. Mirrors and toilet not cleaned well. Pillow smells bad. Scratchy, smelly, itchy sheets. Floors sticky and dirty. The room I’m in is literally next to the dumpsters. When I open window, I see and smell dumpsters. Loud people outside talking. Very thin rooms so you can hear outside and other rooms. Only one towel in a two-twin bed room. I don’t understand that. This hotel is nice on the outside and the entrance, but don’t let that fool you, it’s Not four stars at all.
Tanggapan dari . pada tanggal 11 Feb 2024
Dear Primrose,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

6/10 Cukup Baik

Claydon

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The room I had was very small, even for London. Also the reception staff were not particularly friendly or pleasant at the checkin. The hotel was clean and close to a metro stop.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari . pada tanggal 11 Feb 2024
Dear Claydon,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

10/10 Sangat Bagus

Jane, Baltinglass

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
2nd time staying here with family. Loved it. We'll be back!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Dear Jane,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Ennio

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unique interiors
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Samuel

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Joseph

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Zimmer relativ klein, jedoch alles (Badewanne, Warmwasse, Föhn, Fernseher, das Bett) perfektioniert. Das Frühstück ebenfalls hervorragend. Das Interieur ist beeindruckend. Der Service ist sehr hilfsbereit und freundlich. Das Hotel scheint auch eine hohe Frequenz der Buchung zu haben. MfG J.A. Verreet
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Dear Joseph,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Bagus

Gerard

Disukai: Kebersihan, staf & layanan
Great location for exploring Kensington Park and palace. Hotel was very clean, room had a good size bath tub.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Dear Gerard,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Sian

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was so lovely and clean, beautifully decorated and so close to two different underground stations. There's tons of shops and food places around too. Staff were so lovely, polite and helpful. We can't wait to stay there again.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Dear Sian,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the staff contributed to that . I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Sangat Bagus

Souta

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spend great days in this hotel.
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Marie

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Jens

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Mandie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I had a lovely stay Staff are courteous and so lovely nothing was too much trouble Room was small but there was enough room for me and it had everything I needed I don’t know what the view from the window was I didn’t go to look out of it They have done their best to preserve the heritage of the hotel and yes bits are a bit tired looking but another word for that is historic! Breakfast was excellent there was a range of choices and everything I had was lovely. I will definitely use this hotel again
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Dear Mandie,Thank you for your wonderful review and kind words about the staff! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of my colleagues contributed to that and I would like to assure you that I will definitely pass it on to each and every member of the team. I do hope that you would be coming back to stay with us in the not too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another memorable experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Cukup Baik

Annalisa Cucco

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Spazi comuni magnifici. Camere estremamente piccole, ben arredate, ma non è un 4 stelle a mio avviso.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Dear Annalisa Cucco,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Bagus

Garry

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Karl

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

BEVERLEY

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room itself was lovely but the bed was too small for my husband has his feet were hanging over the end of the bed and the toilet was squashed between the shower and the sink making it difficult to use the toilet
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Dear Beverley,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Cukup Baik

Anthony

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Marcel pada tanggal 11 Feb 2024
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10/10 Sangat Bagus

Sandra

Disukai: Kebersihan, fasilitas
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Marcel pada tanggal 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!