Eksterior

Ulasan untuk Great Scotland Yard Hotel, part of Hyatt

5 out of 5
Great Scotland Yard Hotel, part of Hyatt
3-5, Great Scotland Yard, London, England

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 185 dari 239 ulasan" "
Penilaian 8 - Bagus. 31 dari 239 ulasan" "
Penilaian 6 - Cukup Baik. 10 dari 239 ulasan" "
Penilaian 4 - Buruk. 8 dari 239 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 239 ulasan" "

9,6/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Allen, Brooklyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Mieko

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 6 malam pada bulan April 2024

10/10 Sangat Bagus

Sheri M

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I've never stayed at a hotel where I felt so much like a valued guest. Service is above and beyond. At the end of an 8-night stay, staff made me feel like I was leaving friends behind on our departure day. The hotel itself is in a perfect location between Westminster and Soho in the West End right near Trafalgar Square with both the Embankment and Charing Cross tube stations within easy walking distance. The decor is charming and oozes with history in line with the Scotland Yard theming. Their hidden speakeasy is a gem offering cocktails and jazz music a couple nights a week, as well as the 40 Elephants bar which we frequented a couple times for a nightcap and upscale snacks. We also loved our courtyard-facing room which was small but still felt luxurious, efficient, and filled with perfect touches. We loved having bedside outlets, a Nespresso machine with pods replenished daily, a cooling drawer kept stocked with both spring and sparkling water, a towel-warming rack, a bidet, and super-thick robes and slippers. The bed was supportive but cloud-like with a very warm (sometimes too warm) fluffy duvet. The water pressure in the shower with both rain head and hand-held wand was amazing. We returned to the room most nights to find chocolates waiting on our nightstands with a fresh fruit bowl also delivered to our breakfast table several times. I can say without exaggeration that the Great Scotland Yard hotel exceeded my expectations in multiple ways.
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Lara Saab pada tanggal 4 Apr 2024
Dear Sheri,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you so much for sharing your wonderful experience at the Great Scotland Yard hotel! We are thrilled to hear that you felt like a valued guest throughout your 8-night stay. Providing exceptional service and creating a welcoming atmosphere is always our top priority, and we're delighted that our team made you feel like leaving friends on your departure day.We couldn't agree more about our fantastic location in the heart of Westminster and Soho, just steps away from iconic landmarks like Trafalgar Square and conveniently close to Embankment and Charing Cross tube stations. It's great to hear that you enjoyed the charming decor and historical ambiance inspired by Scotland Yard.Our hidden speakeasy and 40 Elephants bar are indeed hidden gems, offering delightful cocktails, jazz music, and upscale snacks. We're delighted that you had the chance to experience them during your stay.Your compliments about our courtyard-facing room and its luxurious amenities mean a lot to us. We strive to provide our guests with every comfort, from the Nespresso machine and towel-warming rack to the bidet and super-thick robes and slippers. It's wonderful to know that you appreciated the attention to detail.We're thrilled that our fluffy duvet, amazing water pressure in the shower, and nightly treats added to the overall enjoyment of your stay. Your kind words truly motivate us to continue exceeding expectations.Thank you once again for choosing the Great Scotland Yard hotel, and we look forward to welcoming you back for another exceptional experience in the future!Warm regards,

10/10 Sangat Bagus

Margaret

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff and service were very good. The location was close to Trafalgar Square which is a fairly central location to many siteseeing areas The hotel is a short way down a side street which makes it a quiet location away from the hustle and bustle. The location also allowed us to get to several places we wanted to see and was convenient to the tube and bus stops.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Lara Saab pada tanggal 2 Apr 2024
Dear Margaret,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you for sharing your feedback on Expedia! We're thrilled to hear that you had a positive experience during your stay.We're delighted that you found our staff and service to be very good. Providing exceptional service is our priority, and we're glad that our team met your expectations.It's wonderful to hear that you enjoyed our central location near Trafalgar Square, which provided convenient access to many sightseeing areas. We're pleased that our hotel's position on a quiet side street allowed for a peaceful retreat away from the hustle and bustle of the city.We're also glad that our location was convenient for accessing the tube and bus stops, making it easy for you to explore the city.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Sangat Bagus

Batoul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a wonderful stay. The staff were friendly and professional and went the extra mile to ensure I was happy with my stay. My room was clean and very nice. I enjoyed my stay and would come back whenever I'm in London!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lara Saab pada tanggal 8 Mar 2024
Dear Ms. Batoul,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us and that our staff made your experience memorable with their friendly and professional service.Ensuring your comfort and satisfaction is always our top priority, and we're glad to hear that our team went the extra mile to ensure you had a great stay. It's fantastic to know that you found your room clean and very nice.We would be delighted to welcome you back whenever you're in London again for another amazing stay.Warm regards,

10/10 Sangat Bagus

WINNER

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Thank you for your services
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lara Saab pada tanggal 8 Mar 2024
Dear Winner,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this amazing review about your recent stay with us.Very pleased to learn that you enjoyed your recent stay with and provided us 5 out of 5 for the services we provided you.We truly look forward to welcoming you to another fabulous stay in the near future.Warm regards,

4/10 Buruk

Roberto, Charlotte

Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Lara Saab pada tanggal 2 Apr 2024
Dear Roberto,Warm greetings from Great Scotland Yard Hotel!Thank you for your time taken to write and publish this review about your recent stay with us.We regret to read that your experience with us was not to your expectations and the rating that you had to provide us 2 out of 5.Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologize. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!Once again, many thanks for your time and valuation.Please accept our sincerest apologies once again. We truly value your feedback as it helps us to improve and provide a better experience for all our guests. We hope you will give us another opportunity to exceed your expectations on your next visit.Warm regards,

10/10 Sangat Bagus

Mickael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
L'hôtel est excessivement bien situé entre deux stations de metro et à deux pas de Trafalgar square. Il est propre et le personnel serviable
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lara Saab pada tanggal 4 Mar 2024
Dear Mickael,Warm greetings from Great Scotland Yard Hotel!Thank you for your time taken to write and publish on Expedia.com this amazing review about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from great location, between two metro stations and a stone's throw from Trafalgar square to clean and helpful staff. Your kind words are much appreciated.We truly look forward to welcoming you back soon to our hotel for another memorable stay.Warm regards,

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just off Whitehall, so close to everything, Thames, West Minister, shops, Underground. Absolutely stunning looking building front, quirky, well designed interior. Amazing/friendly /helpful staff. A nice, relaxed beautiful bar(Forty Elephants). Rooms-spotless, well equipped. With access straight into the Ekstedt restaurant on an evening, with service from the lovely, friendly chef, who cooked the most delicious 6 course taster meal we've ever tasted!! to the sommelier, who brought us the most delectable wines and explained the backstory to each one with such passion, and the hostess, waiters, and waitresses, nothing was too much trouble for anyone. I wouldn't hesitate to return here!!! We absolutely loved it!!!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Lara Saab pada tanggal 19 Feb 2024
Dear Michelle,Warm greetings from Great Scotland Yard Hotel!It was our great pleasure to have you as our guest.Thank you for your glowing review of your recent stay with us! We are thrilled to hear that you found our hotel's location convenient and our building stunning. It's fantastic to know that you enjoyed our quirky and well-designed interior, as well as our friendly and helpful staff.We're delighted that you had a wonderful experience at our bar, Forty Elephants, and that you found our rooms spotless and well-equipped for your needs.It's truly heartwarming to hear such high praise for our Ekstedt restaurant. We're thrilled that you enjoyed the delicious 6-course taster meal prepared by our talented chef and that our sommelier was able to enhance your dining experience with delectable wines and passionate storytelling. We will be sure to pass along your compliments to our entire team, as they will be delighted to know that they made your visit memorable.Thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another unforgettable experience!Warm regards,

10/10 Sangat Bagus

Zarah

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lara Saab pada tanggal 2 Apr 2024
Dear Zarah,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that your stay with us was enjoyable and the rating 5 out of 5 is also much appreciated.We look forward to welcoming you back for another memorable stay at the Great Scotland Yard Hotel.Warm regards,

10/10 Sangat Bagus

Michela

Traveler bisnis
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Lara Saab pada tanggal 30 Jan 2024
Dear Michela,Warm greetings from Great Scotland Yard Hotel.It was our pleasure to have you as our guest.We are absolutely delighted to read your glowing review and rating 10 out of 10.It warms our hearts to learn that you enjoyed your stay with us and we look forward to welcoming you back again in the near future.Once again, many thanks for your time taken and your amazing review.Warm regards,

10/10 Sangat Bagus

Philip

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Lara Saab pada tanggal 30 Jan 2024
Dear Philip,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to share this amazing review and rating 5 out of 5 on Expedia.We are really pleased to learn how much you enjoyed your stay with us.Once again, thank you for your time and valuation, much appreicated.We truly look forward to welcoming you back to our hotel in the near future.Warm regards,

6/10 Cukup Baik

Kate

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lara Saab pada tanggal 12 Feb 2024
Dear Kate,Warm greetings from Great Scotland Yard Hotel!Thank you for your time invested to write and publish this review about your recent stay with us.We were disappointed to read the rating 3 out of 5 that you provided for your stay with us. Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologize. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!We sincerely hope that you would consider giving us another chance to make amends and provide you with the exceptional stay that you deserve. Warm regards,

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fabulous hotel in the heart of downtown London, easy walking distance to pretty much everything. We could not have been happier with our lodging during our Christmas vacation to London!
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Lara Saab pada tanggal 1 Jan 2024
Dear James,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you found our hotel fabulous and that it added to the joy of your Christmas vacation in London.It's fantastic that our central location in the heart of downtown London made it easy for you to explore and enjoy everything the city has to offer within walking distance. Creating memorable experiences for our guests is our priority, and we're thrilled to have succeeded during your stay.We appreciate your kind words and are grateful to have been a part of your Christmas vacation. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know. We look forward to the opportunity to host you again in the future.Thank you for choosing to stay with us, until we welcome you back.Warm regards,

6/10 Cukup Baik

Callum

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lara Saab pada tanggal 6 Des 2023
Dear Callum,Warm greetings from Great Scotland Yard Hotel!Thank you for your time taken to write and publish this review about your recent stay with us.While I note your experience could have been better, please contact us if you would like to discuss this further with me. Constructive feedback is always appreciated as it helps us improve on what we do and our service delivery!Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologize. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!Once again, many thanks for your time and valuation.We would love to make things right if you could give us another chance.Warm regards,

8/10 Bagus

Rieko, San Francisco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room is bit small but have lovely interior. The hotel location is great for the access to the stations and Covent Garden area. The only thing we disappointed was check-in experience (they didn’t offer anything about VIP access and when the room was ready, they didn’t call and text to us unless they promised). However the staff apologized for that by the letter and also at the check out. Overall I recommend this lovely hotel:)
Menginap 5 malam pada bulan November 2023
Tanggapan dari Lara Saab pada tanggal 6 Des 2023
Dear Rieko,Warm greetings from Great Scotland Yard Hotel!Thank you for taking the time to share your feedback with us, and we appreciate your kind recommendation of our hotel. It's always valuable for us to hear about our guests' experiences, and we're pleased to know that you enjoyed the lovely interior and convenient location of our hotel.We sincerely apologize for any inconvenience you experienced during the check-in process. It's disheartening to hear that the VIP access information was not provided, and there was a delay in notifying you when your room was ready. Your feedback is crucial to our ongoing efforts to enhance our services, and rest assured, we will review and address the issues raised to prevent similar occurrences in the future.We're glad to hear that our staff took the initiative to apologize for the oversight both in writing and during check-out. Guest satisfaction is our top priority, and we appreciate your understanding and patience in this matter.Your recommendation means a lot to us, and we're grateful for the opportunity to host you. If there are specific aspects you feel we could improve upon or if there's anything you'd like to share for us to enhance your next stay, please don't hesitate to reach out. We're here to ensure that every aspect of your stay meets or exceeds your expectations.Thank you again for choosing our hotel, and we hope to welcome you back in the future for an even more seamless and enjoyable experience.Warm regards,

10/10 Sangat Bagus

Regina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente ubicación, muy cuidado el hotel, muy cómodo y muy bien todo y el personal del desayuno extraordinario
Menginap 4 malam pada bulan November 2023
Tanggapan dari Lara Saab pada tanggal 29 Nov 2023
Dear Regina,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this outstanding review about your recent stay with us.We are pleased to know that you enjoyed our location, our very well-maintained comfortable hotel, and our breakfast staff service.Your kind words are much appreciated.We truly look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Sangat Bagus

martin falch

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Veldig fine rom, utmerket beliggenhet og flott frokost.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lara Saab pada tanggal 29 Nov 2023
Dear Mr. Falch,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this amazing review about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from very nice rooms, excellent location to great breakfast.Your kind words, time and valuation are much appreciated.We look forward to welcoming you back in the near future.Warm regards,

8/10 Bagus

Martin

Menginap 1 malam pada bulan November 2023
Tanggapan dari Lara Saab pada tanggal 18 Des 2023
Dear Martin,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you for your time taken to write and publish this review about your recent stay with us.We are glad that you enjoyed your stay with us.We truly look forward to welcoming you back soon to our hotel in the near future.Warm regards,

10/10 Sangat Bagus

Jennifer

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The decor, staff, drinks & food were amazing! The proximity to everything was great too. Thank you!
Menginap 4 malam pada bulan November 2023
Tanggapan dari Lara Saab pada tanggal 29 Nov 2023
Dear Jennifer,Warm greetings from Great Scotland Yard Hotel.Thank you for taking the time to write and publish this amazing feedback about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from amazing decor, staff, drinks & food.Your kind words are much appreciated, and we truly look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Sangat Bagus

John

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was in a great location within walking distance to many sites as well as very close to public transportation stations and many places to eat. The room was more than I expected in just about every category that I could think of. Every member of the staff who we came in contact with went above and beyond in helping us and exceeded our expectations. I will definitely be staying there again.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Lara Saab pada tanggal 30 Nov 2023
Dear John,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We are absolutely delighted to read your glowing review. Thank you for taking the time to share your experience with us.It warms our hearts to hear that our prime location, combined with the charm of being within walking distance to many attractions and convenient access to public transportation, added to the enjoyment of your stay. We strive to provide exceptional service and are thrilled to know that every aspect of your room exceeded your expectations.Our team is dedicated to going above and beyond, and we're thrilled to learn that each member you encountered exemplified this commitment. Your kind words inspire and motivate us to continue delivering outstanding service.We're looking forward to welcoming you back for another fantastic stay. Warm regards,

2/10 Sangat Buruk

cayetana

Traveler bisnis
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
If you want to spend a lit if money and be treated
Personal arrogante y antipatico tanto en tecepcion como porteria y bar. Los azulejos del bano llenos de moho. A la saluda me cobraron un porcentaje adicional aduciento que no estaba incluido en lo que habia pagado cuando hotel.com me confirmo que el precio era todo incluido.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Lara Saab pada tanggal 8 Nov 2023
Dear Michael,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this amazing review about your recent stay with us.Very pleasing to read your ranking 10 out of 10 which shows how much you enjoyed your stay with us.Our team takes pride in ensuring that our guests have a comfortable and memorable experience.Once again, many thanks for your time and valuation.We truly look forward to welcoming you back to our hotel.Warm regards,

6/10 Cukup Baik

Brett J

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
It’s a nice place. Staff is kind. But it is overpriced. Best thing about the hotel is its cleanliness and its central location which is close (walking distance) to many tourist locations in central London.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Lara Saab pada tanggal 8 Nov 2023
Dear Brett,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this review about your recent stay with us.We are glad to learn that you enjoyed your stay with us from kind staff service, central location and cleanliness.My sincere apologies that you found our hotel overpriced.Once again, many thanks for your time and valuation, much appreciated.We truly look forward to welcoming you back in the near future.Warm regards,

10/10 Sangat Bagus

Martha

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel that is in the heart of central London yet seemingly tucked away on a quiet side street. Perfect location where you can walk to so many places whether it be the theatre or the various parts of London The tube stations are on either side of the hotel as well, just a short walk. I must point out the awesome bathroom with the rain shower head or for those who like to take a bath there is a separate giant tub. Everyting in the room was clean and there is a switch near the door that allows you to choose how often you would like the room cleaned. Definitely a place that I highly recommend.
Menginap 6 malam pada bulan September 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 17 Okt 2023
Dear Martha,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your kind words about our hotel perfect location where you can walk to so many places whether it be the theatre or the various parts of London and tube stations. We are delighted to hear that you found our bathroom awesome with the rain shower head and that everything in the room was clean.Also, glad to read that you highly recommend our hotel.Thank you once again for choosing to stay with us, and we hope to welcome you back to our fabulous hotel in the not-too-distant future. If there's anything more, we can do to make your next visit even more exceptional, please don't hesitate to let us know.Kind regards,

10/10 Sangat Bagus

Rachel, Concord

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unique space. Small but lovely room. Great bar.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 27 Sep 2023
Dear Rachel,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this amazing review about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from unique space, lovely room to great bar.We truly look forward to welcoming you back to our hotel.Warm regards

10/10 Sangat Bagus

Joanna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyable stay
Menginap 5 malam pada bulan September 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 14 Sep 2023
Dear Joanna,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this amazing review about your recent stay with us.I am very pleased to read this rating 5 out of 5 which shows how much you enjoyed your stay with us.Once again, many thanks for your time and valuation which is much appreciated. I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I found this property to be well located with access to many attractions. The facility was perfect on many fronts from well appointed rooms, super nice and helpful personnel, good restaurants and bars on site with a perfect gym to stay fit if you didn't get enough walking done in the day. I would gladly return to this hotel on my next visit.
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Mihai-Sorin Chinez pada tanggal 5 Sep 2023
Dear Michael,Thank you so much for the feedback provided.We are looking forward to welcoming you back to our hotel on your future visit to London.Best regards,Great Scotland Yard Hotel

6/10 Cukup Baik

Bernhard

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Bar closed too early for a Thursday .
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 1 Sep 2023
Dear Bernhard,Warmg greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this review about your recent stay with us.My apologies that you found our bar closing time is too early. Your comments have been shared with our Food & Beverage manager for future consideration.I hope that you otherwise enjoyed your stay with us.We truly look forward welcoming you back to our hotel.Warm regards,

8/10 Bagus

Jamie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful & Luxurious Hotel but with a price tag.
This is a beautiful hotel located in a special part of London. If you like life with a bit of luxury then this hotel offers a very high end finish with plenty of style. We had one of the top floors with a balcony which was beautiful, however I read beforehand that the rooms were small & this was the case with ours. The cost of food & drink was very high. Which I don’t mind but i didn’t find it good value for money. For example, A cocktail I ordered was £19 & it wasn’t much bigger than a shot. Staff were friendly & helpful. Overall a lovely hotel.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 29 Agu 2023
Dear Jamie,Warm greetings from Great Scotland Yard Hotel!We were absolutely thrilled to read your wonderful review. Your kind words have put smiles on our faces and reaffirmed our commitment to delivering exceptional experiences to our guests.My sincere apologies that you found the prices of our cocktail high. Your comments have been shared with our Food & Beverage manager.Once again, many thanks for your time and valuation which is much appreciated.We truly look forward to welcoming you soon to our hotel.Warm regards,

10/10 Sangat Bagus

elaine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fabulous hotel, location, amenities, service, dining. Boutique sized rooms with highest quality attention to detail. Highly recommend.
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 22 Agu 2023
Dear Elaine,Warm greetings from Great Scotland Yard Hotel!We were absolutely delighted to read your kind review of your recent stay with us. Thank you for taking the time to share your thoughts and experiences.Your compliments about our fabulous hotel, location, amenities, service and dining means the world to us. We constantly strive to create memorable experiences for our guests, and your feedback is a true testament to our efforts.We also appreciate your highly recommendation.It was a pleasure having you as our guest and we hope to welcome you back soon.Warm regards,

4/10 Buruk

Julie

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We had a lot of issues with our room: What looked like a sick stain on the carpet. Hot water ran out half way though shower in the morning (so my advice would be to avoid showering at 8.40 at that is obviously peak time). Bathroom flooded from shower so got wet feet every time we went in there afterwards. We planned on asking reception to send someone to mop while we went out but queue for reception was soo long we gave up. No soap in the soap dispenser Hook on back of bathroom door had obviously broke off and had not been fixed/replaced so we had no-where to hang towels. Dead spider in shower No plug in sink - we called reception to ask for one and was told someone would bring us one, we chased after half an hour, waited another twenty minutes then gave up waiting. Someone did eventually come but by then my husband was in the shower so I couldn't give them the access they requested to the bathroom. There wasn't much full length hanging space in our room (I managed to hang 3 dresses) this was fine as it was a short stay but if we were staying for longer this would have been an issue. A discretionary service charge is added to bill at check out, needless to say we didn't pay this given the above.
Tanggapan dari Sholto Smith/General Manager pada tanggal 22 Agu 2023
Dear Julie,Warm greetings from Great Scotland Yard Hotel!Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. Your comments are invaluable to us as they highlight areas where we need to improve and enhance our guest experience.We're truly sorry for the issues you encountered in your room, such as the cleanliness concerns, hot water shortage, and bathroom flooding. These are certainly not the standards we strive to uphold, and we are disappointed that we fell short in delivering a comfortable and pleasant stay for you.Your comments regarding the reception queue, broken bathroom hook, and the various delays in addressing your requests are deeply concerning. This is not indicative of the level of service we intend to provide, and we will be investigating these matters internally to ensure swift resolutions and prevent similar situations in the future.Regarding the discretionary service charge, we understand your perspective given the challenges you faced. Rest assured, we take your feedback seriously and will review our policies to ensure transparency and fairness in all aspects of our service.Once again, we apologize for the inconveniences you encountered and appreciate your honesty. If your travels bring you back to London, we hope to have the opportunity to restore your confidence in our hotel and provide you with a much-improved experience.Warm regards,

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 22 Agu 2023
Dear David,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish such a tremendous review about your recent stay with us.The ranking 10 out of 10 is much appreciated.Once again, David, thank you for choosing Great Scotland Yard Hotel. I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back soon. Warm regards,

10/10 Sangat Bagus

Margaret

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hands down, a MUST stay!
The history of this building alone makes it worth the stay, but then you add the incredible staff, the cleanliness, the cozy beds and linens, the central location and delicious food and drinks, and they have knocked it out of the park! I will absolutely stay here again. Ten out of ten! Location, location, location - I walked everywhere! You will be thrilled you booked at the Great Scotland Yard Hotel!
excellent location! walking distance to so many things!  fun fact: two scenes from harry potter were filmed on this street!
evening tea with bottomless champagne! delicious from start to finish, and absolutely worth the price!
so many incredible pieces in this hotel!  very unique, very hip, lots of hidden gems!  keep your eyes open for all the surprises!
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 18 Agu 2023
Dear Margaret,Warm greetings from Great Scotland Yard Hotel!We were absolutely delighted to read you tremendous review about your recent stay with us. Thank you for taking the time to share your thoughts, pictures and experiences. It warms our hearts to know that you had a wonderful time at our hotel.Very delighted to read how much you enjoyed your stay from building history that was worth the stay, to incredible staff, cleanliness cozy beds, central location and delicious food and drinks.Once again, thank you for choosing our hotel and we truly look forward to serving you again in the near future.Warm regards,

10/10 Sangat Bagus

Martin

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Fantastic hotel and staff lovely . Location perfect
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 18 Agu 2023
Dear Martin,Warm greetings from Great Scotland Yard Hotel!We were absolutely delighted to read your kind review of your recent stay with us. Thank you for taking the time to share your thoughts and experiences. It warms our hearts to know that you had a wonderful time at our hotel and enjoyed the perfect location and the lovely service of our staff.It was a pleasure having you as our guest and we hope to welcome you back soon.Warm regards,

8/10 Bagus

Karen

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Restaurant food was average but service was painfully slow and unresponsive. Hotel was very nice and conveniently located. Room was small but nicely appointed.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 11 Agu 2023
Dear Karen,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this review about your recent stay with us.My sincere apologies that you found the food average and the service very slow. All your comments have been shared with our Food & Beverage manager for further investigation.I am glad that you otherwise enjoyed the beauty and location of our hotel.We truly look forward to welcoming you back soon.Warm regards,

10/10 Sangat Bagus

Linda

Bepergian bersama keluarga
The staff were outstanding! The services, location, managers, breakfast food, etc. location was absolutely great!
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 10 Agu 2023
Dear Linda,Warm greetings from Great Scotland Yard Hotel!It was our great pleasure to have you as our guest and thank you for your time invested to write and publish this amazing review and ranking 5 out of 5 for your recent stay with us.More than pleased to read how much you enjoyed your stay with us from outstanding staff, services, location, managers to outstanding food and breakfast. Your kind words are much appreciated.We truly look forward to welcoming you back soon to our hotel.Warm regards,

2/10 Sangat Buruk

AIMEE

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel has mold in the showers and human hair and eyelashes on the beds
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 7 Agu 2023
Dear Aimee,Warm greetings from Great Scotland Yard Hotel!Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologise. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!Your comments have been shared with our housekeeping manager for further investigation as this is the first time, I read such a bad review about the cleanliness. My apologies again for any inconvenience this may have caused you.Thank you for drawing my attention to this matter and for your time and valuation.Warm regards,

10/10 Sangat Bagus

Derek

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed one night while eating at their signature restaurant ‘Ekstedt at the Yard’. Checkin very efficient. Nicely decorated room with plenty of fluffy towels. Staff throughout very helpful. Enjoyed the jazz band in the bar late evening.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 2 Agu 2023
Dear Derek,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your super review published on Expedia.com.I am very pleased to read how much you enjoyed your stay with us from efficient check-in, nicely decorated room to helpful staff and enjoyable jazz night.Your kind words and time are much appreciated.I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Sangat Bagus

susan

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
The property was beautiful from the lobby to the restaurants to the rooms. The rooms are a bit small but clean and new . The bathrooms are big with a special bidet toilet that cleans and warms. The staff was very nice and helpful. The only thing that was a bit annoying was that we had to ask for things more then once .
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 24 Jul 2023
Dear Susan,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We greatly appreciate the time you kindly invested and your valuable comments; they allow us to constantly improve our attention as well as the hotel’s facilities.My sincere apologies that you had to ask for things more than once which is certainly not the service, we aim to provide our guests with.It was pleasing to read how much you enjoyed your stay with us from beautiful property with very nice and helpful staff. I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Sangat Bagus

Tara Michelle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fabulous location and venue. You could walk everywhere in Westminster, easy access to the tube, and knowledgeable staff who happily provided direction. I would highly recommend and would certainly stay there again.
Menginap 7 malam pada bulan Juli 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 24 Jul 2023
Dear Tara,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this super review about your recent stay with us and glad to learn how much you enjoyed our fabulous location.We cannot be prouder to be rated 5 out of 5 which is much appreciated.I am very glad also to learn that you do highly recommend our hotel.We truly look forward to welcoming you back to our hotel soon.Warm regards,

10/10 Sangat Bagus

Frank

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Great Scotland yard hotel is new, and very well appointed. I love having the toilet in a separate from the rest of the bathroom. Additionally, plenty of outlets, usb outlets, and excellent built in TV with good menus. The location couldn't be better right next to historic district, museums, theaters and plenty of great restaurants.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 12 Jul 2023
Dear Frank,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this tremendous review about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from new hotel, very well appointed, to plenty of outlets, USB outlets, excellent built in TV and great location.We truly look forward to welcoming you back soon to our hotel.Warm regards,

8/10 Bagus

Cecilia

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 2 Agu 2023
Dear Cecilia,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this review on Expedia.com about your recent stay with us.I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Sangat Bagus

Adriana

Bepergian bersama keluarga
What an absolutely wonderful experience staying at the Great Scotland Yard hotel. The hotel is beautiful, super clean, absolutely delightful with all the art, personal decoration touches and museum worthy pieces. If I’m back in London, this is where I want to stay.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 10 Jul 2023
Dear Adriana,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest at Great Scotland Yard and thank you for sharing your tremendous and valued feedback. By evaluating our services, you are assisting us to continuously improve our guest experience.I was pleased to read how much you enjoyed your stay with us from beautiful, super clean hotel with all art, personal decoration touches to museum worthy pieces.Your kind words and ranking 5 out of 5 are much appreciated.We truly look forward to welcoming you back soon.Warm regards,

10/10 Sangat Bagus

John

Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 6 Jul 2023
Dear John,Warm greetings from Great Scotland Yard Hotel!Thank you for taking the time to review our hotel. We are more than happy to be rated 10/10 which made us proud.Your time taken to write and publish this review is much appreciated.We truly look forward to welcoming you back soon.Warm regards,

8/10 Bagus

Karen Hodgson, AFTON

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Extremely clean nice rooms. Good amenities. Close to many attractions and dining options. Fairly close to the metro. Walking distance to theater district , Thames activities at
Tanggapan dari Sholto Smith/General Manager pada tanggal 6 Jul 2023
Dear Karen,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your tremendous review on Expedia!.Really pleasing to read how much you enjoyed your stay with us noting rooms extremely nice and clean with good amenities and location close to many attractions along with dining options. Your detailed and tremendous review is much appreciated, and we truly look forward to welcoming you back soon.Warm regards,

10/10 Sangat Bagus

Jerry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
The only issue was my room was not ready until approximately 1700. Everything was phenomenal
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 6 Jul 2023
Dear Jerry,Warm greetings from Great Scotland Yard Hotel!Thank you so much for your time taken to write and publish this amazing review about your recent stay with us.So glad to read how much you enjoyed your stay with us and describing that everything was phenomenal. We cannot ask for more.My sincere apologies that your room was not ready on time due to the hotel being full which is certainly not an excuse.Once again, Jerry, many thanks for your time and valuation.We truly look forward to welcoming you back soon.Warm regards,

10/10 Sangat Bagus

Jack

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Great Scotland Yard hotel was absolutely gorgeous. The hotel has a ton of character and charm. The rooms are well appointed and the bed was comfortable. Turn down service was a nice treat. We shall be back for sure.
Menginap 5 malam pada bulan Juni 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 20 Jun 2023
Dear Jack,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you so much for your time taken to write and publish on Expedia this tremendous review about your recent stay with us.I am very glad to read how much you enjoyed your stay with us.Also, glad to learn that you will be coming back.We truly look forward to welcoming you back soon.Warm regards,

8/10 Bagus

Nicholas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent room, go elsewhere for breakfast.
A one night stay for a theatre trip. Excellent location just off Whitehall and close to St James Park. The room was to a very high standard and the staff were very friendly. Breakfast overpriced and nothing special.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 14 Jun 2023
Dear Nicholas,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We greatly appreciate the time you kindly invested and your valuable comments; they allow us to constantly improve our attention as well as the hotel’s facilities.I was pleased to read how much you enjoyed your stay with us from excellent location with very high standard room to very friendly staff. My sincere apologies that you found our breakfast overpriced with nothing special. Your comments have been shared with the relevant team.Once again, Nicholas, many thanks for your time and valuation.We truly look forward to welcoming you back to our hotel soon.Warm regards,

8/10 Bagus

William

Rooms were a bit small but nice. A bit overpriced overall.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Sholto Smith/General Manager pada tanggal 12 Jun 2023
Dear William, Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We greatly appreciate the time you have invested to write and publish this review about your recent stay with us and the ranking 8 out of 10.My apologies that you found our rooms a bit small and pricey. I am glad that you otherwise enjoyed your stay with us.Once again, William, many thanks for your time and valuation.We truly look forward to welcoming you back to our hotel soon.Warm regards,