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Ulasan untuk Holiday Inn Brentford Lock, an IHG Hotel

4 out of 5
Holiday Inn Brentford Lock, an IHG Hotel
Commerce Road, Brentford, England

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 471 dari 897 ulasan" "
Penilaian 8 - Bagus. 330 dari 897 ulasan" "
Penilaian 6 - Cukup Baik. 59 dari 897 ulasan" "
Penilaian 4 - Buruk. 19 dari 897 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 897 ulasan" "

9,2/10

Kebersihan

8,8/10

Staf & layanan

8,6/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Fiona, Mission

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were welcoming, friendly and knowledgeable. My husband and I stayed in an executive suite with great views from the balcony. It was quiet and peaceful and we slept well both nights. ( We extended our stay by one night because it was such a a pleasant hotel and room, especially welcome after a Transatlantic flight)
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Anthony

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Gema

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff super friendly. Location not close to city centre but ideal with a train station within 12 mins walking. Very quiet, clean and breakfast was awesome. Highly recommended.
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

Denise

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location and at a reasonable price.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Victoria.c pada tanggal 23 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Sangat Bagus

Ben

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quick check in and had the most comfortable bed.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari silsila pada tanggal 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Sangat Bagus

Brigitte

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service and staff are great
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 19 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bagus

Maurice

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 19 Jan 2024
"Thank you so much for your review of our hotel.

8/10 Bagus

Markus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 19 Jan 2024
"Thank you so much for your review of our hotel

8/10 Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recommend staying here👍
Enjoyable 3 day stay with breakfast included. The hotel reception and breskfast staff provided excellent service. Our only issue with our room 204 was the key lock card failed several times, 6 to be exact which was an inconvenience.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Sangat Bagus

Webster Bongani G

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was amazing about the hotel, staff so welcoming
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Andrea

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean, comfy & very friendly & helpful staff.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Daisy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic stay
We booked for 1 night as we planned to spend a Saturday exploring London. Location is great as the train station is about 10 mins walk away and take us straight to Waterloo. The room is really spacious and clean, massive bonus point for the huge balcony facing the canal. Receptionists were really nice, polite and helpful. We had a fantastic stay and will definitely book again when we visit London next time.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bagus

Hassan karm

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Cukup Baik

Knud

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Fjernt men fint hotel
Fint hotel dog temmelig langt fra byens seværdigheder
Menginap 3 malam pada bulan November 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan November 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Ina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly stuff
Menginap 4 malam pada bulan November 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Adel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Berit

Menginap 4 malam pada bulan November 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Cukup Baik

Kaitlyn, Livermore

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
The lobby floor and exterior is outstanding. As was parking, the restaurant, and just a meeting area to conduct business and grab a drink. It was modern and bright and the food was excellent. The room however was a bit tired, beat-up, and much of the bathroom tile, grout, and bath fixtures needed either deep cleaning or rust/mold removal. It was not "dirty" per se, but just very older looking, as was the yellow wood room fixtures. It feels like the room, carpet, and bathroom are due for a renovation. It wasn't terrible though, After a few hours in the room you don't notice anymore. Also, the water pressure was INCREDIBLE. Best shower I've taken all trip, 5 stars.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Victoria.c pada tanggal 3 Jan 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Cukup Baik

Cherel

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Emma

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Disappointed to not get a parking space after a long drive commuting in bad weather. I had also called and asked about parking in the morning. Other residents were left to eat and drink their own alcohol in the bar area, whilst my husband and I paid for our drinks! The breakfast experience was not good no available tables at 7.15, no cutlery, no jam - hot food cold and fruit selection poor. We ended up eating in bar area where the doors to outside were open and the cleaner was vacuuming. I complained at the desk and as booked through Expedia my breakfasts couldn’t be refunded - gentleman offered to refund our room service at £15 which I agreed as time was limited, this did not cover the cost of 2 breakfasts. The room was clean and beds comfortable, shower curtain smelt damp but bathroom was modern and clean. Sadly not the best experience considering this is a 4 star property.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari silsila pada tanggal 31 Jan 2024
Dear Emma,I would like to start off by apologising for the inconvenience and that your stay did not meet your expectation.At Holiday Inn we strive to make every guest feel welcomed and comfortable and our aim is to make sure that every guest leaves with a smile.I understand your frustration and I hope that you can give us another chance by staying with us again and as a team we can make this up to you by offering you a complimentary breakfast for 2 on your next stay with us.Best Regards

10/10 Sangat Bagus

Rachael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a great location for families wanting to spend time sight seeing in London. It's just less than 1hr to get into central london. Good breakfast and evening meals available at the hotel. The staff were v friendly and helpful. We will definitely be back.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari silsila pada tanggal 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to you staying with us again soon.Best RegardsSilsila

10/10 Sangat Bagus

Sergio

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was super polite and always asked how I was doing after each greeting. I did not want to leave either after feeling so welcomed every day.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari silsila pada tanggal 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Sangat Bagus

Derek

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari silsila pada tanggal 31 Jan 2024
"Thank you so much for your review of our hotel. We value your feedback and hope you will visit us again.Best RegardsSilsila

4/10 Buruk

Atsuko

Tidak Disukai: Kebersihan
Most of staff are nice. But one particular maybe manager is so mean Doesn’t help us at all.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Scott

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
1 might business stay
Staff very friendly and helpful. A I might business stay and was offered a room upgrade without asking. A rare treat, which was much appreciated. Food served was nice too as well as the service.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Mudamb

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quite
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Bhumil

Menginap 1 malam pada bulan September 2023

4/10 Buruk

John

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Lacking in Customer Service
The least inviting check-in experience I have ever had. When I mentioned I was checking in, I was asked to fill in my email address and sign the check-in form. I was then asked if I had a car in the car park but when I replied that I did not because there were no spaces available, the front desk staff didn’t even give a hint of empathy. I can understand that a car park will not always have a guaranteed space but especially when arriving with two clearly very tired young children, just a small apology can go an extremely long way. Once checked-in, I was given a key card and room number and absolutely nothing else. No directions to the room, nothing about times and where to go for breakfast, nor any other convenient information I’d usually expect on check-in, such as a reminder of check-out times. I will never stay here again.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Ian, London

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Prem

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was nice, clean and pleasant
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

G.

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location!
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Kirsty

Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

tyrine

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Bruce

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great room for the price. Really comfortable. Parking was full, but i managed to find some just around the corner which was free as it was a bank holiday. Altogether, a good place to stay. Breakfast was pretty good too.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari silsila pada tanggal 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Bagus

Traci

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Nikolas

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Graham

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Stephen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

SANG HYUK

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great experience
Overall, it was very good. The room was clean and the bedding was very soft and nice. The staff were kind, too. The breakfast was great, so the children were very satisfied.
Menginap 4 malam pada bulan Agustus 2023

8/10 Bagus

Tracy, Manhattan Beach

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wasn’t anything spectacular but it was very clean and very n the river with nice friendly staff and you could walk to some places to eat.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari silsila pada tanggal 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Bagus

Jason

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Bernice

Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Danna, Overland Park

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cute town. Hotel right on a charming waterway and near Kew Gardens. Good breakfast and bar.
Tanggapan dari silsila pada tanggal 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice properry
Very nice property - more “American style” than most European hotels. Excellent breakfast. Very very convenient to the bus line and a short ride to the train line but not super close to the touristy areas of London - about an hour to Kings Cross station via public transit.
Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Olayinka

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

George

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Brilliant
Lovely clean spacious rooms, and a great buffet breakfast. Will definitely stay again
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic staff
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari silsila pada tanggal 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again