Eksterior

Ulasan untuk ibis budget London Hounslow

3 out of 5
ibis budget London Hounslow
20-28 Staines Road, Hounslow, England

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 237 dari 1001 ulasan" "
Penilaian 8 - Bagus. 350 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 214 dari 1001 ulasan" "
Penilaian 4 - Buruk. 88 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 112 dari 1001 ulasan" "

7,2/10

Kebersihan

7,8/10

Staf & layanan

6,4/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Sharaf

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 29 Apr 2024
Dear Sharaf,Thank you for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay at Ibis Budget Hounslow.Your positive feedback means a lot to us, and we're delighted that you enjoyed your time with us. If you have any further comments or suggestions you'd like to share, please feel free to reach out.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

8/10 Bagus

Dionne

Disukai: Staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Apr 2024
Dear Dionne,Thank you for taking the time to leave us a positive rating on Expedia. We are delighted to see that you had a good experience during your stay at Ibis Budget Hounslow.If there is anything specific that you particularly enjoyed or any suggestions you have for improvement, please feel free to share them with us. Your feedback is invaluable as we strive to provide the best possible experience for our guests.We look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 Sangat Bagus

Usman

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Apr 2024
Dear Usman,Thank you for leaving us a perfect 5-star rating on Expedia. We are thrilled to hear that you enjoyed your stay at Ibis Budget Hounslow, particularly our convenient location.We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Best regards,

8/10 Bagus

Oana, Boston

Menginap 5 malam pada bulan Maret 2024

8/10 Bagus

silvio

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
it is close to a subway station (zone four). but it is 45 minutes away from London downtown and the subway can be very crowded. for the price and what it offers, it is a good investment.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 3 Apr 2024
Dear Silvio,Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel to be conveniently located near a subway station, despite being in zone four. We understand that the commute to central London may be a bit longer, but we appreciate your understanding.Your comment about the subway being crowded at times is duly noted, and we apologize for any inconvenience this may have caused. We're constantly working to provide the best possible experience for our guests, and we'll continue to monitor the situation to ensure that our guests' journeys are as comfortable as possible.We're pleased that you found our hotel to be a good investment for the price and amenities offered. Providing value for money is important to us, and we're glad that you felt your stay met your expectations in this regard.Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Sangat Bagus

Marcelo

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best costumer service around.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ramona Ibis Budget Team pada tanggal 25 Mar 2024
Dear Marcelo,Thank you for your kind review! We are thrilled to hear that you had a positive experience with our customer service team. Providing excellent service is always our top priority, and we're delighted that we could meet your expectations.If you have any further feedback or if there is anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,

10/10 Sangat Bagus

Jonathan

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not far from tube station
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 24 Mar 2024
Dear Jonathan,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay and found our hotel conveniently located near the tube station.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another excellent experience in the future!Best regards,

6/10 Cukup Baik

Fang

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
easy to reach tube station. a supermarket right next it. room is extrema tiny, bear minimal .
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 24 Mar 2024
Dear Fang,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel conveniently located near the tube station and appreciated the proximity to the supermarket.We apologize for any inconvenience caused by the size of the room. We understand that space can be limited in budget accommodations, but we strive to ensure that all our guests have a comfortable stay. Your comments will be shared with our team for further consideration.If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

8/10 Bagus

Frank

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It had the bare essentials. Clean bed, sink, shower and a loo.
Menginap 14 malam pada bulan Februari 2024
Tanggapan dari Said pada tanggal 14 Mar 2024
Dear Frank,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to have the essentials you needed for your stay.Ensuring a clean and comfortable environment for our guests is our top priority, and we're pleased to know that you found our accommodations satisfactory in this regard.If there's anything specific you believe we could improve upon to earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback helps us to continuously enhance our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Warm regards,

6/10 Cukup Baik

Jonathan

Traveler bisnis
Disukai: Staf & layanan
You get what you pay for. It was ok. Cheap, clean and near the airport. The staff did a good job in a busy hotel. Fire alarm going off at 2am was an unexpected early morning alarm call....
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 13 Mar 2024
Dear Jonathan,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest assessment and the opportunity to address your concerns.We're glad to hear that you found our hotel to be cheap, clean, and conveniently located near the airport. We apologize for any inconvenience caused by the unexpected fire alarm at 2 am. Your safety is our top priority, and we're sorry for any disturbance this may have caused during your stay.We appreciate your recognition of our staff's efforts in maintaining a high level of service, especially in a busy environment.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

10/10 Sangat Bagus

Raymond

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very friendly and went out of their way to help us. Great experience.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 4 Mar 2024
Dear Raymond,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent service.Providing friendly and helpful service to our guests is a top priority for us, and we're thrilled that our team went out of their way to assist you during your time with us.We truly appreciate your kind words and your perfect rating. It means a lot to us to know that we were able to make your stay memorable.We hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything else we can do to further enhance your stay, please don't hesitate to let us know.

2/10 Sangat Buruk

Kim Wing

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 3 Mar 2024
Dear Kim Wing,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations, as indicated by your rating.We value your input and would like to understand more about what aspects of your stay didn't meet your needs. Your satisfaction is important to us, and we strive to provide excellent service to all our guests.If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards addressing any issues. Please feel free to reach out to our team directly so that we can better understand your experience and make improvements where needed.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 Cukup Baik

Maik

Disukai: Staf & layanan
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 1 Mar 2024
Thank you, Maik, for your feedback. We appreciate you taking the time to share your thoughts with us.We're sorry to hear that your experience with us fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about what aspects of your stay didn't meet your needs.If you're open to it, we would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to our team directly so that we can address any issues and work towards making improvements.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

6/10 Cukup Baik

Ian

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Constantly noisy from landing flights passing over the hotel. A security spotlight was illuminating the window of my room. Preventing me from using daylight to wake. Pretty disorienting. The computer (*phone) system went down causing problems for room entry systems Very poor internet.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 1 Mar 2024
Dear Ian,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short in meeting your expectations.We understand that noise disturbances from landing flights and the security spotlight's illumination caused disruptions to your sleep and comfort. We will certainly look into ways to minimize such disturbances in the future to ensure a more peaceful environment for our guests.Additionally, we apologize for the issues with our computer system and the poor internet connection. We are actively working to address these technical issues to prevent any future disruptions to our guests' experiences.We appreciate your valuable feedback, as it helps us identify areas for improvement. Please know that we take your concerns seriously and will use them to enhance our services for all guests.If you have any further comments or if there's anything else we can do to assist you, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Bagus

Jason

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
A shame it doesn’t match others with tea and coffee making facilities in the rooms booked
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 19 Feb 2024
Thank you for your feedback, Jason. We apologize for any inconvenience caused by the lack of tea and coffee making facilities in your room. We understand that these amenities are important for our guests' comfort and convenience, and we will take your comments into consideration for future improvements. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your input and hope to welcome you back again in the future.

10/10 Sangat Bagus

Francesco

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Mar 2024
Dear Francesco,Thank you for taking the time to leave a positive review of your recent stay with us. We are delighted to hear that you had a wonderful experience at our hotel.Your satisfaction is our top priority, and we are thrilled that you found everything to your liking during your time with us. If you have any further feedback or if there is anything else we can do to enhance your future stays, please feel free to let us know.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Best regards,

6/10 Cukup Baik

Paul

Disukai: Staf & layanan
Basic but clean
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 14 Feb 2024
Thank you for sharing your feedback, Paul. We're glad to hear that you found the hotel to be clean during your stay. We're always striving to improve, so if there are any specific areas where you think we could do better, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 Sangat Buruk

brian, Stockbridge

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Sewer smell very very strong had to keep the window open. Hair all over the rooms dirty sheets and pillows even after switching rooms still didn’t make any difference. Couldn’t wait to get another hotel the next morning. Stay away I promise you will be sorry or possibly get sick. Nasty stinky place.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 10 Feb 2024
We're deeply sorry to hear about your disappointing experience, Brian. Your feedback is concerning, and we take it seriously. We will address these issues immediately to ensure that they do not occur in the future. Please accept our sincerest apologies for any inconvenience caused. If there is anything further we can do to rectify the situation, please do not hesitate to reach out to us directly.

2/10 Sangat Buruk

Walid

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The bathroom was not clean at all. Aside from the condition of the room. I can understand that it is budget hotel, but having a clean room should basic thing especially the bathroom.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 30 Jan 2024
Dear Walid,Thank you for sharing your feedback about your recent stay at ibis budget London Hounslow. We sincerely apologize for the disappointment you experienced with the cleanliness of the bathroom and the overall condition of the room.Maintaining a clean and comfortable environment is indeed a fundamental expectation, and we regret that we fell short of meeting these standards during your visit. Please be assured that your comments have been noted, and we will take immediate steps to address and rectify these issues to enhance the overall guest experience.We appreciate your honesty, and we hope to have the opportunity to regain your trust in the future. If there is anything specific you would like to share or discuss further, please feel free to contact us directly.

6/10 Cukup Baik

Roger

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 30 Jan 2024
Thank you for your feedback, Roger. We really appreciate it. We apologies for any inconvenience !

4/10 Buruk

Joanne Alice

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Hotel has gone downhill
Tge hotel on the fourth fooor had a lot of refugees staying there paid for by the home office . Lots of bags rubbish in the corridors containing beer bottles and cans Nice room and staff have improved a lot from being ablest and transphobic from my last stay
Room 423
Outside of the hotel
Room 423
Room 423
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 27 Jan 2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

8/10 Bagus

Christina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and friendly hotel.
First hotel with no carpets in the rooms, no kettle/ drinks making facilities in your room but machine in reception that you may pay for. Room toilet felt clostrophobic and the shower is in the bedroom. Room was clean but basic.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 27 Jan 2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

10/10 Sangat Bagus

Chris

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Does exactly what it says on the tin - well
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 22 Jan 2024
Thank you foor your feedback, Chris. We really appreciate it .

10/10 Sangat Bagus

Lorna

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Jan 2024
Thank you for your feedback , Lorna. We really appreciate it.

6/10 Cukup Baik

Peter

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
the used condom draped over the shower soap dispenser was a little offputting but the bed was clean and the staff were welcoming
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Jan 2024
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Cukup Baik

Baburao

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Jan 2024
Thank you for your feedback, Baburao. We apologies for any inconvenience.

6/10 Cukup Baik

Michele

Tidak Disukai: Kondisi & fasilitas properti
Decent for the price and proximity to Heathrow.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Jan 2024
Thank you for your feedback, Michele. We apologies for any inconvenience!

4/10 Buruk

mukesh

Bepergian bersama keluarga
No lock In Toilet & Bathroom
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Jan 2024
Thank you for your feedback, Mukesh. We apologies for any inconvenience!

8/10 Bagus

Kurt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
kein flughafenbus, nur üerteuertes taxi, aber keine gute gelegenheit, den flughafen u erreichen
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 21 Jan 2024
Thank you for your feedback, Kurt. We apologies for any inconvenience!

2/10 Sangat Buruk

Chandra

Traveler bisnis
Not worth it
Staffs not friendly cannot communicate in English, lacks basic communication, cleanliness, rooms were not clean and bed covers were full of hairs. The continental breakfast was so bad, fruits were not fresh Overall experience was so bad
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 14 Jan 2024
Thank you for your feedback, Chandra. I was disappointed that you felt that the standard of English amongst staff, especially those on Reception was unacceptable. Whilst we are a multi-national company that employs staff from a diverse range of backgrounds, it is a requirement that all front desk staff have a certain level of fluency in English. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise.

4/10 Buruk

Bina

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel stay left a bad impression. Rooms had mold, and the leaky windows allowed the noise from the busy street to disrupt tranquility. The tiny toilet and impractical shower setup compromised comfort. Cleaning was only done upon checkout, and breakfast remained meager and uninspiring. A malfunctioning elevator and the absence of a luggage room were additional drawbacks. The lobby toilets were dirty. The only positive point was that some colleagues of the staff tried their best to make the stay comfortable. Overall, the stay was rather disappointing due to the mentioned shortcomings.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 14 Jan 2024
Thank you for your feedback, Bina . I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings.

10/10 Sangat Bagus

Dave

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 14 Jan 2024
Thank you for your feedback, Dave. We really appreciate .

2/10 Sangat Buruk

Samantha

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely NO customer service. Expedia are liars - they listed this property as having parking included in the price. There is no parking available at this hotel whatsoever. The only parking is an extremely limited third party lot which you must pay for on top of your hotel stay. DO NOT STAY HERE. The rooms are like frightening hospital cubicles. There wasn't even enough room at the end of the bed to wheel my suitcase through. Bathroom facilities look like airplane facilities. Hallways haven't been vacuumed in weeks. Place is awful and staff will lie to your face to avoid serving. Horrible place
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 14 Jan 2024
Thank you for your feedback, Samantha . . As with most city centre hotels, the hotel does indeed charge for parking. I understand that this is one of the few central hotels able to provide guests with on site parking, and that the rates offered are competitive. Nonetheless, I am sorry that you were not aware of this charge prior to your stay; this should have been clearly communicated. I was disappointed to learn of the manner in which your query was dealt with by a member of our staff. This lack of customer service is not acceptable and I assure you that appropriate action has been taken to ensure that an incident of this nature does not reoccur.

10/10 Sangat Bagus

Claire

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 30 Jan 2024
Thank you for your feedback, Claire. We really appreciate it. We hope to welcome you back soon!

6/10 Cukup Baik

David, Vancouver

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
The good thing is that the reception staff are very pleasant and welcoming. We also appreciated that the receptionist provided us with the extra pillows we requested. But definitely be prepared for a "budget" experience as the hotel name suggests. Rooms are quite small and stripped down to bare essentials - in ours, sink and shower were in the main room and the toilet was in a separate closet. Don't expect a whole lot of space to place luggage and belongings. Unfortunately, our room had not been swept properly between guests as a fair bit of noticeable food matter was visible on the floor between the twin beds. Hopefully, this was a one-off oversight and not typical of their housekeeping practices. We'd likely pay a bit more in future to stay in one of the nearby properties.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, David. Your feedback on the condition of the room has also been passed to the housekeeping team. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that Ibis strives to provide.

10/10 Sangat Bagus

Akinbiyi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback

6/10 Cukup Baik

Guillaume

Bepergian dalam rombongan
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
L’hôtel est proche de l’aéroport Heathrow donc on entend toutes les 10’ (de jour) des avions passer. La douche est collée à la chambre donc l’intimité n’est pas top. Traces de moisissures sur le plafond et odeur peu agréable dans la chambre. Employés sympathiques. Quartier attractif mais lointain du centre de Londres (55’ en métro depuis Hounslow Central) Carte d’hôtel qui ne fonctionnait pas toujours. Rapport qualité/prix excellent. Dans l’ensemble pas déçu mais ne vous attendez pas à quelque chose d’exceptionnel, c’est le minimum, cela vaut le prix.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for feedback, Guillaume .We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Sangat Bagus

Oskar

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Oskar . We really appreciate it.

10/10 Sangat Bagus

Satvir

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Satvir. We really appreciate it.

6/10 Cukup Baik

Tim

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Only good thing was the one staff member that was extremely considerate, nice and helpful. Bar her the room was dirty, breakfast basic and even stale. Would only use this hotel if I couldn’t find another one!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Tim.At Ibis you should always find your room to be clean and I was most surprised and disappointed to read that this was not your experience. I assure you that the shortfalls in cleanliness you have described are not at all typical. In view of your comments, expected standards have been reiterated to all housekeeping staff.

6/10 Cukup Baik

A

Traveler bisnis
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback . We appreciate it.

10/10 Sangat Bagus

Priscilla

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Maravilhoso
Foi ótimo, a moça que estava na recepção foi muito simpática e ainda deixou nos fazer o checkin antes do horário.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Priscilla. We really appreciate it.

6/10 Cukup Baik

Dilip

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Dilip . We apologies for any inconvenience!

6/10 Cukup Baik

Wilfred

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Amazing staffing but hotel need to do more
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Wilfred . We apologies for any inconvenience!

10/10 Sangat Bagus

Elizabeth

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Elizabeth . We appreciate it.

8/10 Bagus

Preet

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Preet . We appreciate it .

10/10 Sangat Bagus

Wesley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great!
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Wesley . We appreciate it.

4/10 Buruk

Anthony

Tidak Disukai: Kebersihan
Dirty reception. First impression
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Anthony. We apologies for any inconvenience!

6/10 Cukup Baik

Khurram, Tann

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback, Khurram.

2/10 Sangat Buruk

Martyn

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Very basic
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ramona - Ibis Budget Team pada tanggal 11 Jan 2024
Thank you for your feedback , Martyn . We apologies for any inconvenience!