Eksterior

Ulasan untuk K West Hotel & Spa

4 out of 5
K West Hotel & Spa
Richmond Way, London, England

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 423 dari 1006 ulasan" "
Penilaian 8 - Bagus. 313 dari 1006 ulasan" "
Penilaian 6 - Cukup Baik. 154 dari 1006 ulasan" "
Penilaian 4 - Buruk. 70 dari 1006 ulasan" "
Penilaian 2 - Sangat Buruk. 46 dari 1006 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Amena

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tip top
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Betty

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Colette

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Letitia

Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Moa

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Undvik detta hotell!
Fruktansvärt hotell! Har bott på många hotel under åren i olika prisklasser, men detta är 100% det värsta. Dålig luft i rummen på plan 1. Dåligt städat, låg avföring i toaletten när vi kom in på rummet. Duschen funkade knappt, samt spolknappen. Betalde 500 kr för att besöka deras spa, varav den enda poolen är iskall. Vi fick under vår vistelse på 3 dagar byta rum 2 gånger. Att detta marknadsför som ett hotell med 4 stjärnor är galet. Max två oavsett stad/land. Trots detta fick vi bara 30% tillbaka på första natten.
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Michelle

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Loved how big the rooms were.

6/10 Cukup Baik

Roxanne

Disukai: Staf & layanan

10/10 Sangat Bagus

Alistair

10/10 Sangat Bagus

Mark

Menginap 2 malam pada bulan Desember 2023

4/10 Buruk

Tim

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Standard of room cleaning was not good
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Gillian

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The beds in the room were extremely comfortable. Everything else was satisfactory but not to a high standard. Shower was awful. Wouldn’t return unfortunately:-(
Menginap 2 malam pada bulan Desember 2023

4/10 Buruk

Marina

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Iskaldt rom, tett sluk i badekar, dårlig renhold både på rom og i dusjer på spa avdeling.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Decent hotel and good location
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Henrique

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas
-
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Vicky

Bepergian bersama teman
Tidak Disukai: Staf & layanan
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Menginap 1 malam pada bulan November 2023

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Just. No.
The walls with the vents were cracking. The toilet wouldn’t flush and the bedding has hairs in it.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Lucy

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Pauline

Menginap 3 malam pada bulan November 2023

2/10 Sangat Buruk

Nicola

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Mohammed

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Its not 4 star, 2 is good for this hotel
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Bruno

Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Amalie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Alex

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Sally

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Millie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent stay
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Mauro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

ELLEN

Bepergian bersama teman
Disukai: Staf & layanan
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
Menginap 2 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Claudia

Menginap 3 malam pada bulan November 2023

8/10 Bagus

Laura

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Sauberkeit war in Ordnung, aber das Hotel ist wirklich sehr schön. Schöne Einrichtung, alles sehr modern. In unserem Zimmer war es nur sehr kalt, weil die Fenster relativ undicht sind
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Ashleigh

Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Fiona

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable but in need of TLC
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Chillonda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Heather

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great stay, staff are friendly, efficient and super helpful. Room ok little bit tired looking, but I believe the hotel is closing soon for a refurb. Bed comfortable. Room air conditioning did not work properly, but I opened the window vents and it kept the room cool. Room service food all fine. Spa staff are fab and very welcoming, had an excellent deep tissue massage.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Kathleen

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Enjoyable stay
Good customer service at the front desk and the spa.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceeded expectations
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
K-West Review
Check in and check out was great! The room was a good size and catered to basic needs. However bed was uncomfortable as body kept bashing the middle partition and we couldn’t figure out how to turn up the heating - it was short of freezing unfortunately. The best part was the Spa. Samuel was extremely gracious and pays attention to detail. Absolute VIP service from start to finish. The facilities could do with an upgrade, but the service made up for the building aesthetics! Will be back!
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Anthony

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All the staff from front the front desk, bar staff and spa staff were extremely friendly and helpful.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Orin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My 1st time staying with yourselfs and goind it fantastic i will most defonatley be staying again.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Doaa

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Even if I think it's not clean at all, I appreciate the location.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Gary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel and Location
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Jess

Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Caroline

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Leyla

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Oktober 2023

10/10 Sangat Bagus

kingsley, Mermaid Waters

Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Nicholas J

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Philippa

Menginap 3 malam pada bulan Oktober 2023