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Ulasan untuk OYO London Guest House

3 out of 5
OYO London Guest House
167 Horn Lane, Acton, London, England

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 58 dari 203 ulasan" "
Penilaian 8 - Bagus. 100 dari 203 ulasan" "
Penilaian 6 - Cukup Baik. 28 dari 203 ulasan" "
Penilaian 4 - Buruk. 8 dari 203 ulasan" "
Penilaian 2 - Sangat Buruk. 9 dari 203 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jake

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice wee place with a great front desk lady!
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Richard

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Lesley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very friendly staff, the manager helped us with directions to the area we were heading to. He took time out to look some info up and message me with details later that day. It was in a good location and just few mins walk to the Station. Large room, nice & clean
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Alice

Tidak Disukai: Kondisi & fasilitas properti
Property is located on a very busy street. Police sirens every few minutes. The property itself is very old, in desperate need of modernisation. The floors are creaking with gaps . My door handle actually fell off while I was trying to enter the room I stayed in a single room which smelled. I soon found out what the smell was, all around the bed was damp and dirt. It was obvious that the bed has never been moved and cleaned. Slept in my clothes all night. I am glad I booked for one night only, otherwise I would’ve left and booked somewhere else. This is not a hotel that I would recommend in fact I recommend you avoid it completely.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Logan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
- Staff were very friendly. - Housekeeping was a bit OTT, as all our already neatly assorted things had been rearranged from my own OCD layout. Jammies folded and hung up and all. Cables wound up and put in our bags. Plus, toothbrushes were moved. - Wasn’t any amenities. So dinner time meals were difficult. We had Tesco Meal Deals, 2 days on the bounce lol. - There’s a £100 deposit which hasn’t advertised well, so I had actually missed that warning and was unaware of its existence until my arrival.
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

??

Disukai: Kondisi & fasilitas properti
B&Bとのことだったので朝食付きだと思っていましたがついてなくて残念だった。それ以外は概ねよかった。
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Sofía

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
.
Menginap 9 malam pada bulan Februari 2024

2/10 Sangat Buruk

Hannah

Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice guest house hardly five minutes walk from Acton Mainline station (Elizabeth Line). About 10 minutes walk to Acton - pubs, supermarket, shops. With the Elizabeth line from Acton Mainline station it is easy and quick to get into the Westend (Bond Street, Tottenham Court Road) and also Paddington and Liverpool Street. Friendly staff.
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Anita

Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect place to put my head down for the night after seeing a concert at the Royal Albert Hall. Ideal base with the Elizabeth line into central London just 5 minutes walk away. I missed the last direct service and had a 20 minute walk from the district line service but I didn’t feel unsafe reaching the hotel. The staff were always really friendly and the room was more than adequate and very good for the price paid with coffee and tea making, hair dryer, mini fridge and a tv with dvd. Even in November the room felt very warm without the heating, maybe a little too warm! The bathroom was clean and supplied body wash and shampoo.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Gianluca

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Nice guest house and very kind staff
Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Cynthia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great affordable place!!
Loved this place. So perfectly located, just a 5 minute walk to the Elizabeth line. Clean linens, warm showers. It's not the Ritz, but if you're hardly in the room, as we were, then this is your place. PLUS some of the nicest people on the planet. Two very big thumbs up.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Joey pada tanggal 6 Nov 2023
Hi Cynthia, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

10/10 Sangat Bagus

Bishombhar, Charlotte

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very close to Elizabeth line train station. Room was clean and property was well maintained
Menginap 3 malam pada bulan September 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Pleased to hear your kind words of gratitude,Bishombhar! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Sangat Bagus

LINDA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The management & staff were very welcoming & helpful. Went out of their way to help us with our commutes & to make our sightseeing in London as smooth & convenient as possible. Highly recommend OYO London Guest House
Menginap 2 malam pada bulan September 2023
Tanggapan dari Joey pada tanggal 6 Nov 2023
Hi, Linda! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good basic value for money and service so no criticisms.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Joey pada tanggal 6 Nov 2023
Hi, Robert! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

10/10 Sangat Bagus

Tachi

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Charlotte

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were amazing and couldn’t do enough for us. They directed us through the train network to ensure we got to them via the best route. They rung to make sure we knew where to go when we got off the train.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Maria pada tanggal 12 Sep 2023
Pleased to hear your kind words of gratitude, Charlotte! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dirty & Smells of xxx
Room was dirty and smelled unclean. Hotel and bedroom was tired, old and sticky furniture. Photos on the website are nothing like the room I was in
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ava pada tanggal 24 Mei 2023
Hi, Guest! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

4/10 Buruk

Tyler

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
Broken shower head, broken extractor fan in the bathroom. Kept my £50 security deposit for no apparent reason, the room was left clean & tidy when we left. The fire alarm activated due to the steam after the 3 of us had showers in the morning & the bathroom door was slightly ajar allowing steam to escape. A knock 5 minutes later we were accused of smoking in the room, reiterated our point none of us smoke but that was brushed off & was told if you want to smoke then smoke out the window ha. Even if I did smoke I wouldn't smoke in my own house never mind a residence that isn't mine as the smell is foul. Wouldn't consider returning mainly just due to the facilities in the room.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ava pada tanggal 24 Mei 2023
Something like this should not have happened, Tyler! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

8/10 Bagus

Paul

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location for central London, very easy check in, reception staff were really friendly and an excellent price for London Room was clean, however the paint work was tired but this did not detract what is a good hotel
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ava pada tanggal 18 Mei 2023
Hi Paul! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Ava

8/10 Bagus

Jason

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan April 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2023
Tanggapan dari Lisa pada tanggal 12 Apr 2023
Hey, Guest! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

10/10 Sangat Bagus

Ching Cheung Terence

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Value of Money! 5 minutes of walk to Acton Main Station.
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Lisa pada tanggal 7 Mar 2023
Pleased to hear your kind words of appreciation, Ching! We will try our best to never fail in amazing you every time. Regards, Lisa

10/10 Sangat Bagus

J

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Ava pada tanggal 2 Mar 2023
Thanks for rating us superbly, Guest! Glad to know that you loved our services :) Regards, Ava

6/10 Cukup Baik

Helen

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Good, but could improve.
On arrival, we were made to feel very welcome & was offered complimentary parking. On entering the room, there was a very horrible smell coming from the bathroom, poor sewage smell which was immediately seen to & rectified. We only had one pillow each which was hard & uncomfortable & only realised there weren't extra pillows after getting in close to midnight which was too late to inform reception! Finally, the television didn't work which I reported on checking out. Overall, the room was spacious & clean & had plenty of tea/coffee making facilities 🙂
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Lisa pada tanggal 14 Feb 2023
Something like this should not have happened, Helen! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa

10/10 Sangat Bagus

Ian

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Lisa pada tanggal 10 Jan 2023
Hey, Ian! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Sangat Buruk

Jóhann

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Ava pada tanggal 22 Des 2022
Hi, Johann! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Sangat Buruk

Emile

Menginap 2 malam pada bulan Desember 2022

8/10 Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Goodnbalue
Small but good value. TV picture quality wasn’t great. Otherwise no complaints
Menginap 1 malam pada bulan September 2022
Tanggapan dari Ammy pada tanggal 2 Okt 2022
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fine accommodation
Was perfectly adequate. Felt a bit uncomfortable being asked to leave £50 cash deposit, but it was returned on checkout.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Eva pada tanggal 19 Nov 2022
Thanks for taking out your valuable time to rate us, We will work even harder to make your stay a memorable one :) Regards, Eva

10/10 Sangat Bagus

Lauren

Menginap 1 malam pada bulan September 2022
Tanggapan dari Ammy pada tanggal 2 Okt 2022
Hi, Lauren! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Sangat Bagus

Marjolein

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a great place to stay! Easy check-in, nice rooms & clean! They even folded my nightie :) very friendly and accommodating staff. Would definitely stay here again.
Menginap 2 malam pada bulan September 2022
Tanggapan dari Ammy pada tanggal 11 Sep 2022
Hi, Marjolein! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

10/10 Sangat Bagus

Jamie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice, small hotel with local shops and the tube nearby. Good value for money. Great if you're staying in and around Acton.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Arthur pada tanggal 6 Sep 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Bagus

Mac

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
It's clean!
It's clean, basic decent accommodation. A little limited in information before booking there is parking but they want an arm and a leg, alternative parking is cheaper, and no breakfast is available ! If you call to book they try to make you pay more than online prices......don't call!
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Arthur pada tanggal 1 Sep 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff we're exceptionally helpful. Room was clean upon arrival and cleaned during the day. Fresh towels were provided each day.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari jane pada tanggal 23 Agu 2022
Thanks for rating us, Mark! Your review made our day. We hope to delight you with our services. Regards, Jane!

10/10 Sangat Bagus

Mariana

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel com excelente custo benefício em acton. Muitas opções de transporte público, mercados, restaurantes. Área tranquila. A equipe é maravilhosa, te apoiam em tudo que for necessário. Voltaria a me hospedar nesse hotel novamente, sem dúvidas.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Jon pada tanggal 19 Agu 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

10/10 Sangat Bagus

Gary

Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Ammy pada tanggal 19 Agu 2022
Hi, Gary! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Bagus

Eric

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great option
A great place and location for the price, and they were very nice and accommodating.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Jon pada tanggal 17 Agu 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Overpriced for what you get.
Was disappointing, I was "upgraded" to a double bed instead of a single, but the room was so small it would of been better as a single. No AC, and the heat that the fridge radiated made the room a complete sweat box. Don't think I will be rushing to stay here again.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Jon pada tanggal 19 Agu 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

8/10 Bagus

Stefan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hot room but pleasant service and quiet
Very nice service from the day receptionist who was friendly, helpful and unobtrusive. The room was very warm (possibly due to the fridge in the room though and it is July and hot outside) but there was a fan in the room too and they had opened the windows before we arrived. It was nice and quiet and there was a nice outside street side area to sit at to eat a picnic.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Jon pada tanggal 17 Agu 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 Bagus

Lene Johanne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Helt grei hotelrom til bruk kun for overnatting til en liten helgetur. Rolig omgivelser, hyggelige ansatte.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Ammy pada tanggal 27 Jul 2022
Hej, tak for din støtte, din feedback kom ind i vores dag. Vi håber, at vi regelmæssigt kan forbløffe dig med vores tjenester. Med venlig hilsen, Amelia.

4/10 Buruk

Jordi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Ammy pada tanggal 22 Jul 2022
Hi, Jordi! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Our overall stay was alright, but they do not give you a continental breakfast like it was advertised, all you will get is tea and coffee.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Ammy pada tanggal 11 Jul 2022
Hi, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

10/10 Sangat Bagus

Pui Chu

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was my second time stayed in OYO Acton and so happy that they upgraded my single room to triple. Clean and quiet. Definitely will come again thank
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Ammy pada tanggal 10 Jul 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

4/10 Buruk

Karen

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Good service but that’s the only positive
We arrived a little early and only had to wait 20 minutes for our room. The room was tiny and extremely hot despite a fan on full blast in the room. The bathroom was clean but you had to sit at an angle to fit on the loo!! There was a fridge but it was in the wardrobe and was a large contributor to the heat in the room. We thought that breakfast was included as we had stayed here before but it wasn’t. Our room was very noisy - apart from the whirring fan on all the time there was a manhole cover in the road outside and we could hear the cars bouncing over it both day and night. The service was very good despite everything else. Our cases were brought from the car and returned on our departure. There was always someone available to hand in or collect our key. We were just disappointed overall due to the negative things above and wouldn’t stay there again as a result.
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Monish pada tanggal 28 Jun 2022
Sorry to hear that you did not have a good experience this time around. Please accept our apologies for the issues, some of which is out of our control but if you give us another chance we hope to redeem ourselves and make sure you do not get the same room next time. We will look to allocate you a large double room at the back of the hotel away from the street noise. Kind regards Monish Manager

10/10 Sangat Bagus

Jay

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
As this was my first solo trip I wanted somewhere quiet and within walking distance of trains and buses. I eventually chose Oyo because I read the reviews and saw that it was a good place to stay. After staying there for 3 nights I can say that I had an absolutely amazing stay. The room was a good size, bed was super comfortable, the en-suite bathroom was a good size with a really good shower. Fridge, telly and tea/coffee stuff in the room on arrival and topped up every day. I found the place very clean and sanitary. Was nice to stay at a place and not have completely white bedding. The staff at the guest house are all fantastic too. As it was my first time travelling on my own, naturally I had many questions. It felt like every 10 minutes I was knocking on the office door to ask another question. Every time this happened though, the staff were incredible and helped me so much. From printing off a route to get into central London to actually running to the bus stop to tell me I was at the wrong one. They also booked a taxi for me to get back to Victoria coach station which I appreciated greatly. Once again, I cannot thank everyone there enough for making me feel welcomed and very safe. Would definitely stay here again on my next trip to London.
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Simon pada tanggal 10 Jul 2022
Hi, Jay! We are grateful that you took the time to rate us highly. We feel blessed to have your love and support. Regards, Simon

8/10 Bagus

philippe

Menginap 7 malam pada bulan Februari 2022
Tanggapan dari Cheshta pada tanggal 1 Mar 2022
Much thanks to you for rating us positively, Philippe! Delighted to know you loved our services. Have a nice day. Regards, Ivy

8/10 Bagus

Graham

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2021
Tanggapan dari Cheshta pada tanggal 27 Nov 2021
Thanks for the positive rating, Graham! Hope to welcome you again soon. Regards, Ivy