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Ulasan untuk Old Oak Tree Inn

2 out of 5
Old Oak Tree Inn
1 The Common, Southall, England

Ulasan

3,0
Penilaian 10 - Sangat Bagus. 5 dari 74 ulasan" "
Penilaian 8 - Bagus. 3 dari 74 ulasan" "
Penilaian 6 - Cukup Baik. 1 dari 74 ulasan" "
Penilaian 4 - Buruk. 6 dari 74 ulasan" "
Penilaian 2 - Sangat Buruk. 59 dari 74 ulasan" "

2,8/10

Kebersihan

4,0/10

Staf & layanan

3,4/10

Fasilitas

2,8/10

Kondisi & fasilitas properti

3,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Gopal

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was so dirty and small. Its totally money waste.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Blinda

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I need someone to get in contact with me immediately. We reserved a room for 3 and when we arrived, you tried to get us to stay in two different rooms and use a communal bathroom. This was not acceptable to us so we did not stay at your property. I spoke to Expedia today, they reached out to you and you told them that we did stay in your hotel so you are denying a refund. This is absolutely unacceptable.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Raunak

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not like at all. Not recommend to anyone even for short stay.
Menginap 3 malam pada bulan Maret 2024

2/10 Sangat Buruk

Sandeep, Jind

Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Dilpreet

Tidak Disukai: Kebersihan, staf & layanan
Not good
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Shallu

Tidak Disukai: Kondisi & fasilitas properti
Don’t book rooms from this site. I booked the room then I visited in the hotel and the manager was too rude he was very aggressive then i told him that i booked the room he said there is no room available go and aak from the members of site. After that I called on customer care no but there was no response then he said you pay again then and he will arrange the room for me. Why i pay again because i paid when i booked the room£44. Worst experience
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Ian

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Disgustingly dirty. The first room they put me in water was pouring through the ceiling. Then they put me in another dirty room with a tiny TV. I complained anyway I went to get my bag from my van. When I came back, they put me into a third room which was disgusting. I’ve got lots of photographs if anybody wants to see
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Sajad

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Literally the dirtiest place I’ve ever seen!! Dead insects on the floor, hairs everywhere, dirty used toilet paper on the side, no clean toilet paper, television on the floor, no towels…etc etc. I could go on and on! Changed my room but hardly any better! Checked in very late so had no choice but to stay. Shame I cannot upload the photos I took. Absolutely disgusting, avoid at all costs. The streets are probably a better option.
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very dirty place
Very dirty, unsecure and unsafe place to stay. In reality it was totally different from pictures.
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Edmund

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Saloom

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pathetic place
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Paul

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Avoid this place
terrible. this place needs shutting down. worst place i have ever stayed. Filthy, rain water leaking in at multiple areas of gotel
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Tim pada tanggal 6 Nov 2023
Hi, Paul! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Sangat Buruk

Sy

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is not a hotel! It has kitchen, animals, and stuffs all over the floor. Pots and animal food tray on floor. The room and hallway are dark, smells, and dirty! I argued with the manager and was tried to get my money back. I didn’t stay here!
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Joey pada tanggal 6 Nov 2023
We are sorry to hear about your experience, Sy! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

10/10 Sangat Bagus

Mohamed

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Joey pada tanggal 6 Nov 2023
Hi, Mohamed! We are elated to know that you liked our services. Regards, Joey

2/10 Sangat Buruk

Hardeep Kaur

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Hi, Kaur! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Sangat Buruk

Maryam

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We spend two awful nights there the place was not clean at all.my friend had bitten all her bodys first night and become badly sick because of insect bites.i got sick as well. They didnt even provide us toilet paper. It was our worst experience.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Sorry for the hassle you faced, Maryam! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Sangat Buruk

Xiaofu

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Single bed is OK, No any towel , No toilet paper at all , no tea, coffee or sugar bags , Free parking is Good , have kettle for boiling water , Wi-Fi is the name only , cannot use Wi-Fi , Found a bug under pillow in the morning, video and photo it and then killed it , left blood stain on the bed sheet . So I only slept for one night . Did not try that use TV , no shower ,use my own toilet paper. I cleaned my trash , and took them to trash outside The house. It is below rate 3 , It seemed that No people do house keeping . What will your Expedia do for me for spending money for stay one night in such a room
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Lucy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Luke

Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Bailie

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Scary
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

Samantha

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Absolutely disgusting. No resemblance to anything advertised. My daughter was distraught seeing the state of the place. Disgusting shower, disgusting toilet that was rotted and moved left to right, disgusting shower, a used soap bar left there for multi person use and a blinking bathroom light.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Eva pada tanggal 25 Jul 2023
Hi, Samantha! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Sangat Buruk

Elizabeth

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Absolutely disgusting. I am covered from head to toe in bed bug bites. Serious health risk, this place needs to be shut down.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Eva pada tanggal 25 Jul 2023
Hi, Elizabeth! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Sangat Buruk

Ian

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was dirty, there were no towels and it was alive with bedbugs. Me and my children couldnt sleep there so we lef. How do I get a refund?
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Eva pada tanggal 20 Jul 2023
Hi, Lan! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not worth the price
Poor communication poor quality room (unfinished paint damaged bed holes in the carpet damaged blinds) Dirty walls Room not properly cleaned before stay Bugs
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Ammy pada tanggal 15 Jul 2023
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Sangat Buruk

Marie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
ABSOLUTELY DISGUSTING!!!
ABSOLUTELY DISGUSTING!!! You should be ashamed allowing this hovel (yes I meant HOVEL!) to be advertised on your platform. I have given you and the hotel 3 opportunities over 8 days to fully refund my £46.38. I was first offered £10 then £25. The hotel don't care! And it seems neither do you. Bedbugs and who knows what else. Disgustingly dirty. The shared bathroom was worse than some bedsits I've lived in. Who knows when the rooms or communal areas were last cleaned. The first room had no working electrical sockets. The 2nd room my husband and I were eaten by bedbugs all night. I even had one crawl into my ear. I now have a serious allergic reaction possibly due to the bites. I AM SHOCKED THAT SUCH A PLACE IS ALLOWED TO HAVE PAYING GUESTS.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ammy pada tanggal 15 Jul 2023
Hi, Marie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Sangat Buruk

Neil

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Avoid this hotel at all costs
The rooms were disgusting the staff were rude so we left. We have videos and pictures of how the rooms were presented to us but could not upload them to the site. Suffice to say it was disgraceful with other peoples dirty clothes left on the beds, beds were unmade, lots of empty bottles and cans, hair sticking out of the shower plug hole, dirty hand basin and dirty floors and tiles.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Ammy pada tanggal 15 Jul 2023
Hi, Neil! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

2/10 Sangat Buruk

John

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This could be a decent little place to stay. The staff weren't particularly friendly, but they weren't particularly unfriendly either. The main problem was the dirt. The room was grimy and dusty, rubbish was lying around on the floor, in drawers and on shelves, and the bedsheets had a peculiar musty smell. I would not recommend this place to anyone.
Tanggapan dari Ammy pada tanggal 15 Jul 2023
We are extremely sorry to know this, John! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ammy pada tanggal 15 Jul 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Sangat Buruk

Pawat

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Bedbugs’ room was so smelly like old sock and very dirty bathroom also no cleaning, found bedbugs on bed reported staff he cam and chemical sprayed on bed and told that I can use bed in 10-15minutes, what a joke!!! No bed change!!!! Then I told the staff I could not stay overnight with this condition and left. Asking refund staff told complaint to Expedia then I did and wait for the property respond for 72hrs
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ammy pada tanggal 15 Jul 2023
Hi, Pawat! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Sangat Buruk

Gillian

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Eva pada tanggal 29 Jul 2023
Hi, Gillian! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Sangat Buruk

Brian

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Absolutely disgusting and unhygienic
The place looked like a crack den , I had to enter the building through the back door in an alleyway, there was bits of material and broken furniture everywhere , my room was absolutely stinking , there was the bed looked like something from strange ways prison only worse , the pillow was thinner than my quilt and I woke up with bed big bites all over me , the reception was non existent as the manager lived in the room next to the one I stayed in , very impolite and I’ve been itching all day with bite marks all over me , stay away from this place if you want to stay hygienic and clean , I feel like you would get a dose of something just by walking into the property
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ammy pada tanggal 15 Jul 2023
We are extremely sorry to know this, Brian! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

2/10 Sangat Buruk

Leigh

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Awful, never again
Awful... horrendous place. Pub was a worksite, not operational, workmen let us in. Shared toilet needs checking regularly.... no more needs to be said. Never again
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Ava pada tanggal 7 Jun 2023
Hi, Leigh! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 Sangat Buruk

David

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Turned the key in right after checking in. Unfortunately beds hads stains all over. Bathroom hadn't been cleaned at all. And bugs were all over the place.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ava pada tanggal 7 Jun 2023
Hi, David! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Sangat Buruk

Vanessa

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Die Unterkunft war richtig schreklich. Auf dem Bett waren Bettwanzen. Das Klo war dreckig. Der Boden war nicht gesaugt. Es gab Blutflecken auf den Bettlaken. Rund um kein Ort zum verweilen. Sind nach ein paar Stunden sofort abgereist und in ein anderes Hotel.
Menginap 4 malam pada bulan April 2023
Tanggapan dari Ammy pada tanggal 19 Apr 2023
Wir entschuldigen uns für die Probleme, die Sie hatten. Wir haben Ihre Erfahrungen dieses Mal zur Kenntnis genommen. Seien Sie versichert, dass wir uns auch in Zukunft bemühen werden, Ihnen einen angenehmen Aufenthalt bei uns zu ermöglichen. Mit freundlichen Grüßen, Tim.

2/10 Sangat Buruk

James

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would rather sleep in a swamp
This is definitely the worst cesspit I would ever want to be put in bugs. Filth room has never been cleaned bedding looked like someone had slept in it Should get a total refund. BEWARE NEVER GO HERE
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari Ammy pada tanggal 23 Mar 2023
Hi, James! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Sangat Buruk

Kulwinder

Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Eva pada tanggal 7 Feb 2023
Hi, Kulwinder! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Sangat Buruk

Narinder

Menginap 6 malam pada bulan November 2022
Tanggapan dari Ammy pada tanggal 1 Des 2022
Hi, Narinder! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Sangat Buruk

Kiranjot

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst experience
Menginap 1 malam pada bulan September 2022
Tanggapan dari Terry pada tanggal 26 Sep 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Sangat Buruk

Imran

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible punaise de lits partout
Un sejour horrible qui nous a dégoûté des hotels. Lorsqu on est arrivee en soiree pour prendre les cle une jeune femme qui a essayer de nous rasurer que tous se passera bien mais rien rien du tout ne sest passe de normal. Des alcolique toutes la soiree et a collé au soidisant accueil. Les toilettes sale Salle deau et chambre aucune netoyage et surtout ce qui ous le plus dégoûté horrifiée cest les punaise de lit. On a essayer de les contacter mais personne ne repondait on voulait partir le soir meme car cetait impossible quon dort dans cette horreur. Les oreillers etaient revouvert de punaises et javais un enfant avec moi. Je ne sait pas si jai ramener ces bestiole chez moi mais en tout cas je suis couvert de grosse plaque rouge sur tout le corp le dernier. Ne jamais reserver ici un conseil damis. Pour couronner le tout on a essayer en matinee des 5h du matin pour joindre et trouver une solition car on ne pouvais pas rester .... Désolé jai pas penser a faire de photos.
Tout le corp en est recouvert des morsure de punaise de lit
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Noah pada tanggal 23 Agu 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Noah

2/10 Sangat Buruk

Abeer

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible
You couldn’t even stay there the room was really dirty and have badges on the bed. the sheets all stained and blood stain on it, we couldn’t even stay we walked out right away and we were about to call the police on them that much this property is not for a human to stay in it. Then we talked to the owner and he said he will canceled our room booking and refund us and they were lying the next day when I contacted the hotel.com they said the room was OK and we’re not getting any refund. It is a scam don’t go there.
Menginap 1 malam pada bulan Juli 2022

2/10 Sangat Buruk

Chris

Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
No No No
Bed bugs. No cleaning. Roaches in bathroom. Don't go there
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Ammy pada tanggal 24 Jul 2022
Hi, Chris! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 Buruk

dianne

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The location wasn't great. My suitcase was locked in a room as I didn't want to carry it up the stairs because it was quite heavy. There was no one around in the morning to unlock the room where my suitcase was, when I wanted to leave. My room didn't lock from the inside and the entire place was unlocked so anyone could have come into my room and possibly other rooms. I would not recommend this place.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari SImon pada tanggal 18 Jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Sangat Buruk

Millie

Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Simon pada tanggal 18 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Sangat Buruk

Kevin

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst place I have ever stayed in blood on pillow
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Jack pada tanggal 11 Jul 2022
Hi, Kevin! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Bagus

Shaye

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
VISHAL what a champion. My father and I weren’t exactly happy with the cleanliness upon arrival however Vishal was more than happy to rectify the problem. He was super helpful and really got the price paid it was acceptable. I’m sitting in a Travelodge right now close by for 248£ for 2 nights and the only difference is they hoovered the carpet before we got here. Also cute little Inn with warmth and character close to shops bus and train nice river walk and great park close by. We ended up enjoying our stay and soon realised it was well priced compared to overpriced competitors. Thank you Vishal from Australia 🇦🇺
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Simon pada tanggal 11 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Sangat Buruk

Daniel Clive

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
OYO cancelled my reservation without giving a reason other than "unavoidable circumstances" while I was driving to the hotel. They did not attempt to offer me alternative accommodation and punted me to Expedia to arrange for my refund on my own. This is clearly not an organization I would want to deal with again.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Simon pada tanggal 23 Jun 2022
Hi, Daniel! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Sangat Buruk

April

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Check-in was awful, could not find the anyone to let us in for half an hour until a neighbor came and showed us to the managers apartment inside the building, which we couldn’t have found without this strangers kindness. When we finally met the manager he tried to charge us multiple more times for the room after we showed our itinerary number and explained we’d already paid, he insisted on trying to charge me card 2 more times. Worst of all, when we woke in the morning we found the bed full of bedbugs. We will be asking for a full refund due to the terrible conditions.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Simon pada tanggal 10 Jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Sangat Buruk

brian

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disaster
Filthy disgusting hell hole shine closed down.First room was tiny with damp walls,TV kaput,no furniture only bed and two chairs.pitch black at night fell over objects in corridor,then electric went so changed room for another tiny room.gave me no key so couldn't lock room, again TV kaput, mouse trap in room and bed bugs in bed.False pictures on website.
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Ammy pada tanggal 10 Jul 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Bagus

Bruno Alves

Needs some care on a few things...
Room has nothing to do with others OYO places I've been. Curtains should be changed once they are old and in bad shape; bed could be larger; carpet needs some vaccum. Toilet had no shampoo or soap and had to request for a towel... Good water pressure for the shower. Windows could be widely open, as I like it. Heater on but unnecessary once it was a hot day... Turn them off and slept with windows wide open... No katle, no microwave and no cutlery... Only a high light post to be use but didn't work... TV worked fine. WIFI didn't connect...
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Simon pada tanggal 23 Jun 2022
Thank you for rating us with such awesome words, Bruno! We will strive to keep up with your expectations every time. Regards, Simon

2/10 Sangat Buruk

HOUZEFA

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
HOTEL ne ressemble pa aux photos Chnambre et SDB en tres mausvaise etat Staff pas tres friendly deception totale
Menginap 3 malam pada bulan Mei 2022
Tanggapan dari Simon pada tanggal 11 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon