Pemandangan dari kamar

Ulasan untuk Pan Pacific London

5 out of 5
Pan Pacific London
80 Houndsditch, London, England

Ulasan

9,8

Sempurna

Penilaian 10 - Sangat Bagus. 660 dari 723 ulasan" "
Penilaian 8 - Bagus. 44 dari 723 ulasan" "
Penilaian 6 - Cukup Baik. 14 dari 723 ulasan" "
Penilaian 4 - Buruk. 2 dari 723 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 723 ulasan" "

10/10

Kebersihan

9,8/10

Staf & layanan

9,8/10

Fasilitas

10/10

Kondisi & fasilitas properti

9,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Hemant

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hreat
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 27 Apr 2024
Dear Hemant,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo

10/10 Sangat Bagus

Flavio, Chicago

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Impeccable service. Quiet luxury in a serene environment amidst bustling London!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 25 Apr 2024
Dear Flavio,Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and that our service met your expectations. Providing a serene and luxurious experience amidst the bustling energy of London is what we strive for, and we are delighted that you found our environment to be quiet and peaceful.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Nancy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All good 👌
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kelly Vo pada tanggal 23 Apr 2024
Dear Nancy,Thank you very much for taking the time rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Thomas

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 22 Apr 2024
Dear Thomas,Thank you very much for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Geraldo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The customer service was excellent since the moment we got there. They let us do early check-ing to the hotel and gave us a bottle of wine as a welcome amenity.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 22 Apr 2024
Dear Geraldo,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear that you found our customer service to be excellent and that you appreciated our early check-in option and welcome amenity. Providing exceptional service and creating memorable experiences for our guests are always our top priorities. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Charlotte

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outstanding hotel in a great location. Extremely close to Liverpool lime street. Staff were all so lovely and attentive and couldn’t do enough for you. The hotel itself is beautifully maintained, clean and has everything you could need. The room was spacious, decorated beautifully with a brilliant bathroom area. Will definitely be returning.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kelly Vo pada tanggal 18 Apr 2024
Dear Charlotte,Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. Our team takes great pride in providing exceptional service, and it's heartening to know that their efforts made your stay memorable.We're delighted that you found our location convenient and our facilities up to your expectations.Should you need any assistance or have any special requests, please don't hesitate to reach out to us.Warm regards,Kelly VoGuest Services Manager

8/10 Bagus

Christina

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Jättefint hotell med trevlig och hjälpsam personal. Rummen var fina men sängen och kuddarna något för hårda. Inte ett område för shopping men många fina utsiktspunkter om man gillar att se saker från ovan.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kelly Vo pada tanggal 18 Apr 2024
Kära Christina,Tack för att du tog dig tid att dela din feedback med oss. Vi är glada att höra att du gillade din övergripande upplevelse på vårt hotell och tyckte att vår personal var vänlig och hjälpsam.Vi uppskattar dina kommentarer angående rummen, och vi kommer definitivt att ta hänsyn till din feedback om sängen och kuddarna när vi strävar efter att förbättra våra gästers komfort.Även om vårt läge kanske inte är idealiskt för shopping, är vi glada att veta att du uppskattade den natursköna utsikten från våra utsiktspunkter. Vi strävar alltid efter att erbjuda minnesvärda upplevelser utöver bara boende.Vi hoppas att få nöjet att välkomna dig tillbaka till vårt hotell i framtiden.Varma hälsningar,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Inderjeet

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best hotel in London.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 18 Apr 2024
Dear Inderjeet ,Thank you very much for taking the time to rate us!We are delighted that you enjoyed your stay overall.We look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Huan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Family friendly hotel!!
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 8 Apr 2024
Dear Huan,Thank you for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Russell

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We are a family of 4, we loved the location, very convenient to the transport for around London. Food options were plentiful in the area. Will definitely be staying again in our return to London.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 5 Apr 2024
Dear Russell,Thank you so much for taking the time to share such positive feedback.I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Nicola

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was a beautiful hotel, very clean, comfortable and luxurious. The wellness suite was perfect. Thank you.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 1 Apr 2024
Dear Nicola,Thank you so much for sharing your delightful experience with us! We're thrilled to hear that you found our hotel to be beautiful, clean, and luxurious. It's wonderful to know that you enjoyed the comfort of our wellness suite. Your kind words mean a lot to us, and we truly appreciate your feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the near future!Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Rebecca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Brilliant stay, very central location, hotel room was very spacious and facilities are great.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 24 Mar 2024
Dear Rebecca ,Thank you for taking the time to review us!We are delighted to see that you enjoyed your stay.We look forward to host you again very soon!Regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Trevor, Southport

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 13 Apr 2024
Dear Trevor,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo

10/10 Sangat Bagus

Thomas

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 11 Apr 2024
Dear Thomas,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly Vo

10/10 Sangat Bagus

Eddie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Brand new, clean, spacious and modern hotel with traditional touches. Staff is extremely friendly. Bars are great. Close to the train station and very nice atmosphere around the hotel - Plenty of places to dine and do shopping.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 4 Mar 2024
Dear Eddie,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our brand new, clean, and modern hotel with traditional touches.Our team takes great pride in providing exceptional service, and we are delighted that you found our staff to be extremely friendly. It's wonderful to know that you also appreciated our great bars and the convenient location close to the train station.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Kerry

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel. Great staff!!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 3 Mar 2024
Dear Kerry,Thank you very much for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

MICHAEL

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 21 Mar 2024
Dear Michael,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Jonathan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 26 Feb 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. If you have any further comments or suggestions on how we can enhance your future stays, please don't hesitate to reach out.We look forward to welcoming you back to our hotel in the near future for another fantastic stay!Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Kenneth

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely property and excellent location . Highly recommend !
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 26 Feb 2024
Dear Kenneth,Thank you so much for your wonderful review! We are thrilled to hear that you had a lovely stay with us and that you enjoyed our property and its excellent location. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more pleasant, please don't hesitate to let us know.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Peter

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 21 Mar 2024
Dear Peter,We extend our sincerest gratitude for sharing your thoughts on your recent visit to Pan Pacific London.Your positive feedback is deeply appreciated and serves as a testament to our commitment to providing exceptional experiences for our guests.We eagerly await the opportunity to host you once again in the near future.Best regards,Kelly VoManager, Guest Services

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan November 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 21 Mar 2024
Dear James,We extend our sincerest gratitude for sharing your thoughts on your recent visit to Pan Pacific London.Your positive feedback is deeply appreciated and serves as a testament to our commitment to providing exceptional experiences for our guests.We eagerly await the opportunity to host you once again in the near future.Best regards,Kelly VoManager, Guest Services

10/10 Sangat Bagus

Pauline

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 13 Feb 2024
Dear Pauline,Thank you very much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel superb and that our staff provided excellent service from the moment of your arrival until your departure.Our team takes great pride in ensuring that each guest's experience exceeds expectations, and it is truly rewarding to know that our efforts contributed to making your stay memorable. We appreciate your kind words and recognition of our commitment to providing exceptional hospitality.Should your travels bring you back to this area, we would be honored to welcome you again for another outstanding stay. Until then, safe travels!Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

marrissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
10 out of 10 recommend! The train is a few blocks away and literally take you anywhere in London. I had so much fun, the hotel is fabulous. The staff is amazing, kind and very easy going. Definitely work the money, it’s a treat. I can’t wait to come back
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 13 Feb 2024
Dear Marrissa,Thank you very much for taking the time to share your glowing review of your recent stay with us! We are thrilled to hear that you had such a fantastic experience at our hotel and that our convenient location and excellent staff made your visit to London even more enjoyable.It's wonderful to know that you found our hotel fabulous and that you appreciated our team's efforts to ensure your comfort and satisfaction throughout your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we were able to exceed your expectations.We truly appreciate your recommendation and your kind words about the value you found in staying with us. We can't wait to welcome you back for another wonderful stay whenever your travels bring you back to London!Warm regards,Kelly VoGuest Services Manager

6/10 Cukup Baik

Eric

Bepergian bersama keluarga
N/A
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Xinchen Li pada tanggal 19 Feb 2024
Dear Eirc,Thank you for rating us. I can see you were not entirely satisfied with your stay however I sincerely hope that we will have an opportunity to welcome you back in the near future where we would look after you the way it was intended. Sincerely yours,Xinchen LiGuest Relations Manager

10/10 Sangat Bagus

Torian, Mableton

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing would definitely return
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Kelly Vo pada tanggal 7 Feb 2024
Dear Torian,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an amazing experience during your recent stay with us.Your satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations. It would be our pleasure to welcome you back for another wonderful stay whenever your travels bring you back to London.If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We're here to ensure that your future stays are just as enjoyable as the last one.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Brilliant stay
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Xinchen Li pada tanggal 2 Feb 2024
Dear Charles,Thank you so much for taking the time to share such a positive feedback. Service is the heart at everything we do and I am delighted to know that you have enjoyed your stay.On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London!Sincerely yours, Xinchen LiGuest Relations Manager

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Pan Pacific London is truly an outstanding establishment. Boasting a modern and elegant ambiance, the hotel exudes a sense of newness in every aspect. Impeccable quality defines every detail of this remarkable property. The staff at the Pan Pacific London are not just attentive; they are genuinely thoughtful, anticipating and meeting every possible need. The level of service offered here stands out as one of the finest I've experienced in my travels across various five-star hotels worldwide. However, it's important to note that my experience was slightly marred by the restrictive hours set for the children's swimming pool. Operating only from 9-11am and 3-5pm on weekdays, and 7-9am and 4-6pm on weekends, these limited hours proved to be somewhat inconvenient. For families with children, especially those looking forward to utilizing the pool, this schedule may pose challenges, requiring them to adjust their London plans accordingly. If the pool is a significant factor in your choice of accommodation, it might be worth exploring other options such as the Mandarin, which doesn't impose such restrictions on children's pool access. Despite this minor drawback, the Pan Pacific London remains an exceptional choice for those seeking a luxurious and high-quality stay in the heart of the city.
Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo pada tanggal 31 Jan 2024
Dear Lisa,Thank you sincerely for taking the time to share your feedback about your recent stay at the Pan Pacific London. We are delighted to hear that you found our establishment to be outstanding and that our modern and elegant ambiance, coupled with impeccable quality, contributed positively to your experience.Your kind words about our staff's attentiveness and thoughtfulness truly warm our hearts. We strive to anticipate and meet the needs of our guests to ensure a memorable and comfortable stay, and it's gratifying to hear that our efforts resonated with you.We sincerely appreciate your constructive feedback regarding the operating hours of our children's swimming pool. Please know that we take all guest feedback seriously and will certainly review the scheduling to see if adjustments can be made to better accommodate our families' needs.We understand the importance of offering flexible amenities, especially for families traveling with children, and we will strive to find a balance that enhances the overall guest experience.Once again, thank you for choosing the Pan Pacific London for your stay, and we look forward to welcoming you back for another exceptional experience in the heart of the city.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

omer

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 30 Jan 2024
Dear Omer,Thank you for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to welcome you back soon.Warmest Regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Edd

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo pada tanggal 29 Jan 2024
Dear Edd ,Thank you so much for taking the time to review our Hotel.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Sincerely Yours,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Christopher

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I go to London several times a year for work. This is the best place I’ve found to stay for a reasonable price
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 28 Jan 2024
Dear Christopher,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be the best option for your stays in London. Providing a comfortable and reasonably priced experience for our guests is always our top priority.We truly appreciate your loyalty and look forward to welcoming you back during your future visits to London. If there is anything we can do to enhance your stay even further, please do not hesitate to let us know.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Hilde

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Xinchen Li pada tanggal 25 Jan 2024
Dear Hilde,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Xinchen LiGuest Relations Manager

10/10 Sangat Bagus

Anna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What is there not to like?! From the second I arrived I was treated like a VIP. Jonathon, the doorman, was a superstar! Took carriage of my luggage before I even entered the hotel, and offered me water and fresh Madeleine's while I checked in. The hotel is in an excellent location, close to the Tower, Spitafields Markets, Bricklane and London Bridge - to name a few. I was given a room on the 18th floor with magnificent city views. The room was spacious, clean and well stocked with French toiletries and a wide variety of snacks. I was in need of R&R this leg of my 3 month trip so booked a massage in the hotel spa and ordered room service - neither of which disappointed. I will definitely stay again next time I visit London.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo pada tanggal 23 Jan 2024
Dear Anna,Thank you for your glowing review! We're thrilled to hear you enjoyed your stay, from the VIP treatment at arrival to the stunning city views from your 18th-floor room.We are delighted that you found the location convenient for exploring London's landmarks. We look forward to welcoming you back for another fantastic stay.Best regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Sam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic night away
My wife and daughter stayed for 1 night for her 7th bday. From the moment they arrived they were treated like royalty
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 22 Jan 2024
Dear Sam,Thank you so much for taking the time to share your experience with us. We are delighted to hear that your wife and daughter had a memorable stay with us on such a special occasion.It warms our hearts to know that they felt like royalty from the moment they arrived. Creating a welcoming and enjoyable experience for our guests is always our top priority, and we are thrilled to have succeeded in making your daughter's 7th birthday celebration a special one.If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We look forward to welcoming you back for more memorable moments.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Andre

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
True 5 stars hotel in the City!
If you are looking for a top hotel in the City, look no further. Pan Pacific is a true 5 stars hotel. Everything is just too notch!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 20 Jan 2024
Dear Andre,Thank you for your fantastic review! We're delighted to hear that your stay at Pan Pacific was a true 5-star experience. Our team takes pride in delivering top-notch service, and your positive feedback is greatly appreciated. We look forward to welcoming you back for another exceptional stay.Best regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Nicole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hervorragend
Luxuriöses Hotel in der City of London. Äusserst zuvorkommender Empfang, Zimmer mit allen Annehmlichkeiten, hochwertige Bettwäsche, topp Bad, Sauberkeit 1A. Mehr als eine Empfehlung wert.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 20 Jan 2024
Dear Nicole,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you enjoyed your stay at our luxurious hotel in the City of London.It's heartening to know that our courteous reception, well-appointed rooms, high-quality bed linen, and impeccable cleanliness met your expectations. We strive to provide a memorable experience for our guests, and your kind words motivate us to continue delivering exceptional service.We truly appreciate your recommendation and look forward to welcoming you back for another outstanding stay in the future.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 15 Jan 2024
Dear Daniel,Thank you for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to have the opportunity to host you again soon.Sincerely Yours,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Ariele

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed at the Pan Pacific while traveling for work for about a week. You feel like royalty when staying here - they provide excellent, efficient, and friendly service. I landed about 6am and desperately needed a shower and refresh before heading into the office as my room was not ready yet. They allowed me to use their gym / spa facilities and it was beyond pleasant. The amenities were top notch - it was a quiet, clean, and upscale space and I was very thankful they allowed me to use it at my leisure that morning. I also left my passport at the front desk (6am landing after all!!) and they promptly called me to alert me, sealed it with their security team and ensured I got it back immediately upon my return to the hotel after work that day. The room itself is exquisite - the titled tub / shower room, the angular windows, and the ultra chic finishings made my week incredibly pleasant. One night I came back late with McDonald’s in my hand after a night out with coworkers… I did get some disapproving looks from the staff but giggled to myself and headed up to my room. All in all, it was a wonderful stay and I highly recommend trying it out. The trip I took shortly after this one, I stayed at the Andaz across the street which was a far from wonderful experience. I can’t wait to be back at the Pan Pacific for the trip :)
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 13 Jan 2024
Dear Ariele,Thank you for taking the time to share your positive experience at the Pan Pacific during your recent stay. We are delighted to hear that you felt like royalty and that our team provided excellent, efficient, and friendly service throughout your week-long visit.We understand the importance of a refreshing start to your day, especially after an early morning arrival. It's great to know that our gym and spa facilities met your expectations and contributed to a pleasant experience. We appreciate your kind words about our amenities and the cleanliness of our upscale spaces.It's our goal to provide a comfortable and stylish environment for our guests, and we are pleased to have met that standard during your stay.We value your recommendation and are honoured to be your preferred choice. We look forward to welcoming you back to the Pan Pacific on your next trip, and we will strive to make your future stays just as wonderful as this one.Safe travels, and we can't wait to have you back with us soon!Warm regards,Kelly VoGuest Services ManagerPan Pacific

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms are quite spacious and very well-furnished. The level of service from the hotel staff was exceptional.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 9 Jan 2024
Dear David,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our spacious rooms and well-furnished accommodations.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Christina Lin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well maintained hotel with very friendly and helpful staff. Luis, the concierge was particularly helpful and provided great service. The hotel is also situated in an area that is less hectic which we really enjoyed, no crazy crowds. We will be back the next time we are in London.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 9 Jan 2024
Dear Christina Lin,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel well-maintained and our staff friendly and helpful, especially Luis, the concierge. It's wonderful to know that you enjoyed the less hectic atmosphere in our area.We appreciate your kind words and are thrilled to hear that you plan to return the next time you're in London. We look forward to welcoming you back and ensuring your stay is just as enjoyable.Best regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Timothy

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 28 Jan 2024
Dear Timothy,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Deborah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo pada tanggal 9 Jan 2024
Dear Deborah,Thank you for for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to have the opportunity to host you again soon.Sincerely yours,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing stay
Really amazing stay with my partner. Would definitely look to rebook if I'm travelling to that same arwa of London again. Staff were all super friendly and helpful.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 9 Jan 2024
Dear Guest,Thank you so much for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had an amazing stay with your partner and that our staff contributed to making your visit enjoyable. Your kind words about the friendliness and helpfulness of our team are truly appreciated.We look forward to welcoming you back to our hotel whenever your travels bring you to the London area. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We are always eager to enhance our guests' experiences.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Jimena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bellas instalaciones con espacios amplios, buenas camas. El area de piscina es una grata sorpresa. Regresaremos!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo pada tanggal 9 Jan 2024
Estimado Jimena,Apreciamos sinceramente sus amables palabras y nos complace saber que disfrutó de nuestras instalaciones, especialmente de las amplias habitaciones y cómodas camas. Nos alegra saber que la zona de la piscina fue una grata sorpresa para usted. Será un honor darle la bienvenida nuevamente en su próximo viaje. ¡Gracias por elegirnos!Atentamente,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Manuel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 9 Jan 2024
Dear Manuel,I extend my sincere gratitude for taking the time to provide feedback on your recent experience with us.We are pleased to learn of your overall satisfaction during your stay, and we eagerly anticipate the privilege of hosting you once again in the near future.Yours sincerely,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Sara

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 9 Jan 2024
Dear Sara,I extend my sincere gratitude for taking the time to provide feedback on your recent experience with us.We are pleased to learn of your overall satisfaction during your stay, and we eagerly anticipate the privilege of hosting you once again in the near future.Yours sincerely,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Fiona

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outstanding hotel. Second time visiting and I’ll be back. Good value for money for a top hotel. Staff super attentive.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 9 Jan 2024
Dear Fiona,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel outstanding and that this was your second visit. It's always a pleasure to welcome back returning guests.We appreciate your kind words about the value for money and the attentive staff.We look forward to the pleasure of hosting you again in the future. If there is anything specific you would like us to enhance or if you have any special requests for your next visit, please feel free to let us know. We are here to ensure your stay continues to exceed your expectations.Warm regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Karim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location, great staff and perfect view.
Great hotel, great staff with special thanks to Steve from Trolley service , the straits kitchen breakfast staff, the front desk and Gabriella for the lovely gift . Definitely will be a strong call whenever I come back to London. Worth every single pound spent there
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo pada tanggal 9 Jan 2024
Dear Karim,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a great experience during your stay at our hotel.We truly appreciate your kind words and are thrilled to learn that you found our services to be worth every pound spent. It was a pleasure to have you as our guest, and we look forward to welcoming you back whenever your travels bring you to London.Safe travels, and we hope to have the pleasure of hosting you again soon!Best regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

ibrahim

Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo pada tanggal 9 Jan 2024
Dear Ibrahim,We extend our sincere gratitude for taking the time to provide feedback on your recent experience with us.We are pleased to learn of your overall satisfaction during your stay, and it would be our privilege to welcome you back for another exceptional experience in the near future.Yours sincerely,Kelly VoManager, Guest Services

10/10 Sangat Bagus

Siew Yong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel
Hey there! Just wanted to quickly drop you a message about my recent stay at this amazing hotel! I have to say, the service was absolutely excellent and the housekeeping was top-notch. It's clear to me that the hotel management team is doing a fantastic job to maintain such high standards. Overall, a truly wonderful experience! Take care!
Menginap 10 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 9 Jan 2024
Dear Siew Yong,Thank you so much for taking the time to share your positive feedback about your recent stay with us! We're thrilled to hear that you had an excellent experience and that our service and housekeeping met your expectations. Our team works hard to maintain high standards, and it's always rewarding to receive such kind words.We appreciate your support, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,Kelly VoGuest Services Manager

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, fasilitas
Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Kelly Vo - Guest Services Manager pada tanggal 6 Jan 2024
Dear Karen,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay.On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly VoGuest Services Manager