Dear Janet, hank you for your honest feedback regarding your recent stay at our hotel. We are glad to hear that you appreciate our central location which allows you easy and modern convenient access to some of the Capital's most popular attractions. We also appreciate your feedback about our bathroom being spacious and lovely. We at Mercer Street strive to provide a friendly and excellent service in a clean and modern environment.Once again thank you for taking the time to share your review with us - it is highly valued here at our hotel !Warm regards,EugeniaReception team

Dear Jeremy.I'm sorry to hear about your frustrating experience. It sounds like the situation wasn't handled well by the hotel staff. It can be really frustrating when things like this happen, especially when you're looking forward to a smooth check-in process.If you haven't already, you might consider reaching out to Expedia's customer support to let them know about the issue. They may be able to assist you with any follow-up or compensation. Sometimes sharing feedback directly with the hotel management can also be helpful in improving their services in the future.I hope the rest of your stay goes more smoothly. If there's anything else you need help with, feel free to let me know.Warm regards

Deat Joyce, Thank you for your positive review! We're delighted to hear that you found our location convenient and close to popular tourist spots and train stations. We strive to provide our guests with a comfortable and enjoyable stay, and we're glad you appreciated the Nespresso machine, bathrobes, and slippers. We hope to welcome you back for another great experience soon!Warm Regards,

Dear Marc,We're delighted to hear that you enjoyed your stay at Seven Dials! Thank you for sharing your experience. We hope to welcome you back again soon!

Dear Gurdeep,Your words about your recent stay with us are truly gratifying. It's wonderful to know that the location and service made your experience memorable. Our location in the heart of Covent Garden's Seven Dials indeed provides an enchanting backdrop for our guests.We eagerly await your return and the opportunity to serve you once again.Warm regards,Reception Team

Dear Mark,We are delighted to hear that your stay was a memorable one, particularly for your daughter's special day. Our reception team takes pride in their role and it's wonderful to know their efforts were appreciated. We're also pleased to hear the room met your expectations.Visit us again soon for another extraordinary experience!Warm regards,Reception Team

Dear Pasquale,It is encouraging to read your positive remarks about our central location and the professional service from our staff. Your desire to have stayed longer is the highest compliment!Indeed, the proximity to London's iconic attractions, shopping destinations, dining options, and the charm of Seven Dials enriches the stay of our guests. The advantageous transport links, including nearby tube and train stations, make exploration easier.We hope your next visit comes soon and that you will have the opportunity to stay longer. Warm regards,Reception Team

Dear Shoichiro,Your kind words are truly appreciated. It brings us immense joy to know that our varied breakfast selection played a part in making your day a delightful one. We're also delighted to hear your recognition of our staff's kindness, as their dedicated service is an integral part of our hotel's philosophy.Warm regards,Reception Team

Dear Amanda,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different room sizes and services to cater to various preferences, we understand the importance of having personal space. Eugenia CravidReception Team

Dear Robert,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different services to cater to various preferences, we understand the importance of having personal space. Warm regards,Eugenia CravidReception Team

Dear Lisa,It's delightful to hear that you enjoyed the convenience of our location in the heart of Covent Garden, nestled amongst charming old streets. We're thrilled you found our staff friendly and helpful, particularly during the late hours. It's also great to know that you found the room setup accommodating for your party of three.We hope to welcome you back in the near future for another wonderful stay.Warm regards,Reception Team

Dear Loise,Your kind words are greatly appreciated. We are delighted to hear that you found our staff to be welcoming and our location convenient. Our aim is to always provide a comfortable and enjoyable experience for our guests, allowing them to fully explore the beauty of London, from the London Eye to Buckingham Palace and the bustling shops of Oxford Street.We look forward to welcoming you back on your next visit.Warm regards,Reception Team

Dear Sinea, Thank you very much for taking a time to rate your recent stay at our hotel. We really appreciate that !Warm regards,Eugenia CravidReception Team

Dear Clare,It's truly heartwarming to read your kind words about our hotel and staff. Your comments about our excellent location and welcoming team are greatly appreciated. We feel fortunate to be situated in the heart of Covent Garden's charming Seven Dials.Our team strives to create a welcoming and comfortable atmosphere for every guest. Knowing that you found our staff to be warm and hospitable brings us joy as it is an essential part of our hotel's philosophy.We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience.Warm regards,Eugenia CravidReception Team

Dear Dani,It's truly heartening to read about your delightful experience at our hotel. Your kind words about our staff and the cleanliness and size of our rooms are greatly appreciated.It's also wonderful to hear that our location added to the enjoyment of your stay. Situated in the picturesque heart of Seven Dials, we are indeed fortunate to be surrounded by some of the city’s most charming old streets and Covent Garden's vibrant dining scene. Thank you again for staying at our hotel. We look forward to welcoming you back on your next visit to the city.Warm regards,Eugenia CravidReception Team

Dear Clive,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different room sizes and services to cater to various preferences, we understand the importance of having personal space. Warm regards,Eugenia CravidReception Team

Dear Monica, It's wonderful to hear that you found our location to be great and our staff to be super friendly. Your positive remarks truly mean a lot to us. Being nestled in the heart of Seven Dials, we are indeed privileged to be surrounded by some of Covent Garden's most charming old streets. It's a wonderful area to explore and we're pleased that you found our location advantageous for your stay. We're also delighted to learn that you loved the VIP Access upgrade. We always strive to offer the best to our esteemed guests and it's rewarding to know that you enjoyed the extra privileges that come with it.We hope you will consider us again for your future visits to London. Warm regards,Eugenia cravidReception Team

Dear Sarah,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different room sizes and services to cater to various preferences, we understand the importance of having personal space. Warm regards,Eugenia CravidReception Team

Dear Kevin,Thank you very much for the high rating regarding your recent stay at our hotel. We really appreciate that.Thank you again for taking a time to leave your rating.Warm Regards,Eugenia CraivdThe Reception Team

Dear Gillian,Thank you for taking the time to share your wonderful experience with us! We are so delighted to hear that you enjoyed your stay here and found our hotel clean, comfortable and conveniently located. We are proud to be surrounded by some of the city’s most charming old streets in Seven Dials – Covent Garden – allowing our guests easy access to all of London's popular attractions like The London Eye or Buckingham Palace. Shopping on Oxford Street, dining in Covent Garden and visiting West End theatres are also just a few steps away. Our team puts a lot of effort into making sure that guests receive the best possible service and we are thrilled that you felt the same. To make sure everyone starts their days off right, we offer a selection of delicious options at breakfast. Thank you again for your kind words – we look forward to welcoming you back soon!Warm regards,Eugenia CravidReception Team

Dear Luis, Thank you so much for your kind words! We are delighted to hear that you appreciated the comfort of our accommodations and the great value of our rooms. We can assure you that we take great pride in providing all of our guests with the best experience possible during their stay. Being situated in Seven Dials – Covent Garden – we understand how important it is to be surrounded by a pleasant atmosphere. We strive to make sure that each guest has a memorable stay with us, as we recognize that location plays a huge part in having an enjoyable vacation. Thank you again for taking the time to leave us your feedback; it means a lot to us!Warm regards,Eugenia cravidReception Team

Dear Guest, Thank you for taking the time to provide us with your feedback. We are sorry to hear that your experience with the check-in staff was not up to your expectations and that the atmosphere at the restaurant was uncomfortable. At the Radisson Hotel, we strive to create an inviting atmosphere and prioritize superior customer service. We are grateful for you being a gold member with hotels.com and for your loyalty towards our hotel. Your opinion is highly valuable as it allows us to improve our services in order to make each of our guest's stay as pleasant as possible. We apologize if we had caused any inconvenience during check out and we take all feedback seriously. Once again, thank you for bringing this matter to our attention and we hope that this does not discourage you from visiting us again in future.Warm regards,Eugenia CravidReception Team

Dear Guest, Thank you for taking the time to review your stay with us. We are appreciative of all feedback that our guests provide. While we are sorry to hear that your experience was less than satisfactory, we thank you for bringing it to our attention so that we can continually strive to improve our services. At our hotel, we value providing superior service and a memorable experience to each of our guests and regret that this was not the case in your instance. We recognize the importance of addressing any issues as quickly as possible, which is why we take guest feedback seriously and use it as an opportunity to learn and grow. Thank you again for your review and have a wonderful day!Warm regards,Eugenia CravidReception Team

Thank you for your kind feedback and for taking the time to share your experience with us. We hope that we can welcome you back soon. Thank you again for your review!Warm regards,EugeniaReception Team

Dear Bernard, Thank you for your kind feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the convenience of having everything nearby and our central location. As you have noticed, we are located right in the heart of Seven Dials, Covent Garden - a picturesque area surrounded by beautiful old streets. Our hotel is also perfectly situated near some of London’s most popular attractions including the London Eye and Buckingham Palace – all within walking distance. We also offer excellent proximity to great shopping on Oxford Street, wonderful dining opportunities in Covent Garden and a variety of West End theatres if you’re looking for an entertaining evening out. We hope that we can welcome you back soon. Thank you again for your review!Warm regards,Eugenia CravidReception Team

Dear Pedro,We are glad to hear that you enjoyed your stay with us. Our team works hard to provide our guests with a comfortable and enjoyable experience, and we are thrilled that we were able to do this for you. Thank you for taking the time to share your feedback with us. We hope to have the chance to welcome you back in the future!Warm regardsMicael AraujoReception Team Leader

Dear Morten,Thank you so much for your review. We are delighted to hear that you enjoyed our modern and newly renovated hotel as well as our spotless cleaning. Here at the Mercer Street hotel, we strive to create a warm and inviting atmosphere for all our guests and we apologize if this was not your experience.We take pride in being in such a great location, situated in Seven Dials – Covent Garden’s picturesque heart. Our central location also offers easy access to popular attractions like the London Eye, Buckingham Palace and Oxford Street for shopping, Covent Garden for dining and West End’s theatres for entertainment. We hope that despite this experience you will give us another chance whenever you come visit us again. Thank you once again for taking the time to share your feedback with us - it is invaluable in helping us improve what we do.Warm regards,Micael AraujoReception Team Leader

Dear Elias Gerges,We apologize that your stay at our hotel was not completely satisfactory. We strive to make every visit enjoyable and would love to know how we can improve for your next stay with us. Is there any particular aspect of the stay that you were unhappy with, or something that we could have done better? We value your feedback and would appreciate any additional input you can provide. Thank you for taking the time to share your experience with us.Warm regards,Micael AraujoReception Team Leader

Dear Byren,Thank you for taking the time to share your feedback and for your kind words about the room and service. We are delighted to hear that you enjoyed your recent stay with us and found our services up to your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, so we are pleased that we could do that for you.We are conveniently located in the heart of theatreland, surrounded by almost 40 of London’s best theatres, making us an ideal location whether you’re here for business or pleasure. We hope this played a part in making your stay perfect! Thank you again for your review. We look forward to welcoming you back soon.Warm regards,Micael AraujoReception Team Leader

Dear Silje, Thank you for taking the time to leave us a review. We are delighted that you found our location very central and enjoyed the service provided by our dedicated staff. Our hotel being located in Seven Dials – Covent Garden’s picturesque heart, offers the best options for walking, while enjoying all the best London has to offer in a short distance. Whilst we understand that the size of our rooms can be on the smaller side, they are fine for short stays as you experienced. We apologize for placing your room right next to the lift, which can be disruptive during morning hours.We also regret that we were not able to provide a more peaceful space and hope that this did not impact your stay too greatly. Thank you again for letting us know your thoughts – it helps us ensure that all our guests experience an enjoyable stay with us every time they visit.Warm regards,Eugenia CravidReception Team

Dear T M,Thank you for taking the time to share your feedback about your recent stay with us and we apologize that we did not meet your expectations. We hope see you again in very near future. Warm regards,Eugenia CravidReception Team

Dear Thomas, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed the excellent location of Seven Dials – Covent Garden’s picturesque heart. In regards to our superior rooms, we understand your feedback on the size of the double bed and we thank you for bringing this to our attention. We always strive to provide our guests with a top experience, and we apologize that we did not meet your expectations in this regard. We are happy that you enjoyed our diverse breakfast options. We take pride in helping make sure that guests have everything they need for a great start of their day. Once again, thank you for taking the time to provide us with your valuable feedback; it is very much appreciated as it helps us improve our services so that each guest may have the best experience possible during their stay with us.Warm regards,Eugenia CravidReception Team

Dear Grace,Thank you for taking the time to provide feedback about your stay with us. We are delighted to hear that you found the location of our hotel wonderful and that you were pleased with the cleanliness of your room. We take pride in the level of service we offer and we apologize if it did not meet your expectations. Our staff are dedicated to providing a pleasant and welcoming experience for all our guests, and we appreciate your feedback. We apologize for any inconvenience you experienced during breakfast due to overcrowding, and we are continuously striving to provide a pleasant dining experience. With regards to the laundry issue, please accept our sincerest apologies for any inconvenience caused. Moving forward, we will ensure extra care is taken in hand-delivering items directly to guest rooms. Our hotel is conveniently located for many popular attractions, including the London Eye, Buckingham Palace and Oxford Street shopping, as well as some of Covent Garden’s most charming old streets in Seven Dials. Once again, thank you for bringing this matter to our attention and for taking the time to share your experience with us. We hope that you will choose us again in your future travels.Warm regards,Micael AraujoReception Team Leader

Dear Kevin,We are so pleased to hear that you enjoyed your stay at our hotel! We strive to ensure that all of our guests have a positive experience and it's wonderful to know that we succeeded in providing a pleasant stay for you. If there is anything else we can do for you, don't hesitate to reach out. Thank you for choosing us and we hope to welcome you back soon!Warm regards,Micael AraujoReception Team Leader

Dear Raymond,Thank you for your review! We are so glad that you enjoyed the friendly staff and our central location, which makes it easy to visit some of London's most popular attractions, such as the London Eye and Buckingham Palace. Shopping on Oxford Street, dining in Covent Garden and vising the West End’s theatres are also easily accessible from here. We are also surrounded by some of the city’s most charming old streets in Seven Dials – Covent Garden’s picturesque heart. Additionally, we are delighted that you enjoyed Monmouth Kitchen, our vibrant modern Peruvian and Italian restaurant serving lunch, dinner and cocktails. Our philosophy at this hotel is to provide a warm welcome to all our guests and ensure that your experience with us is enjoyable and memorable. Thank you again for your feedback!Warm regards,Micael AraujoReception Team Leader

Dear Allan,Thank you for your review and for taking the time to share your experience with us! We are delighted to hear that you enjoyed our spacious rooms with king size beds. We apologize that the bathroom was not up to your standards, however we constantly strive to keep our hotel updated with the latest amenities. As for the window, we would love to address the issue and provide a warmer atmosphere in your room.We take great pride in our excellent location right at the heart of London, providing easy access to some of its most popular attractions such as the London Eye and Buckingham Palace. It is also perfectly located for shopping on Oxford Street, dining in Covent Garden and visiting theatres in West End. We are also surrounded by some of the city’s most charming old streets in Seven Dials – Covent Garden’s picturesque heart. Once again thank you for sharing your feedback with us. We hope that you will consider giving us another chance and visit us again soon!Warm regards,Micael AraujoReception Team Leader

Dear Juan,Thank you for taking the time to share your positive feedback about your stay at our hotel. We strive to provide our guests with the best possible experience and are delighted to hear that you were satisfied. Your satisfaction is our utmost priority and we appreciate your kind words. Thank you again and we look forward to welcoming you back the next time you visit!Warm regards,Micael AraujoReception Team Leader

Dear Marianne G,We are so pleased to hear that you had a wonderful stay at our hotel! Your satisfaction is very important to us and we strive to make sure all of our guests have the best experience possible. We hope that if you ever make a return visit, you will consider staying with us again. Thank you for taking the time to tell us about your stay.Warm regards,Micael AraujoReception Team Leader

Dear Paul,We are so pleased to hear that you had a wonderful stay at our hotel! Your satisfaction is very important to us and we strive to make sure all of our guests have the best experience possible. We hope that if you ever make a return visit, you will consider staying with us again. Thank you for taking the time to tell us about your stay.Warm regards,Micael AraujoReception Team Leader

Dear guest,We are so pleased to hear that you had a wonderful stay at our hotel! Your satisfaction is very important to us and we strive to make sure all of our guests have the best experience possible. We hope that if you ever make a return visit, you will consider staying with us again. Thank you for taking the time to tell us about your stay.Warm regards,Micael AraujoReception Team Leader

Dear Robert,We are so pleased to hear that you enjoyed your stay at our hotel! We strive to ensure that all of our guests have a positive experience and it's wonderful to know that we succeeded in providing a pleasant stay for you. If there is anything else we can do for you, don't hesitate to reach out. Thank you for choosing us and we hope to welcome you back soon!Warm regards,Micael AraujoReception Team Leader

Dear Alex, We're delighted to know that you appreciated the central location of our hotel in the heart of Seven Dials. Indeed, our proximity to various theaters, bars, restaurants, and shopping outlets, as well as major metro stations, makes us a favorable choice for many of our guests. Additionally, our location provides an easy walk to Covent Garden or Leicester Square station, and even Charing Cross train station is nearby. We understand that the size of our double room may not have met your expectations. Our rooms are designed to be compact and efficient, and we aim to provide all necessary amenities to make each stay comfortable. We're sorry if your experience was otherwise.We're in the heart of Seven Dials, surrounded by some of the city's most charming old streets – a truly picturesque part of Covent Garden. We take pride in our location and the unique experience it offers to our guests.Your feedback regarding our front desk staff has been noted. Our team usually strives to provide warm and professional service to all our guests. We regret if you felt this wasn't your experience and appreciate you bringing this to our attention.Finally, regarding the VIP offers, it is always our goal to ensure all guests feel valued and well taken care of. We're sorry to hear that you were disappointed with your experience. As explained to you upon arrival, Expedia VIP perks vary depending of the property and at our hotel Expedia VIP members get 20% off food and beverage. Your feedback is invaluable to us, and we thank you for sharing it. We hope to have another opportunity to welcome you back for a more enjoyable stay.Warm regards,Micael AraujoReception Team Leader

Dear Julian,We are so pleased to hear that you enjoyed your stay at our hotel! We strive to ensure that all of our guests have a positive experience and it's wonderful to know that we succeeded in providing a pleasant stay for you. If there is anything else we can do for you, don't hesitate to reach out. Thank you for choosing us and we hope to welcome you back soon!Warm regards,Micael AraujoReception Team Leader

Dear Liz,We are so pleased to hear that you had a wonderful stay at our hotel! Your satisfaction is very important to us and we strive to make sure all of our guests have the best experience possible. We hope that if you ever make a return visit, you will consider staying with us again. Thank you for taking the time to tell us about your stay.Warm regards,Micael AraujoReception Team Leader

Dear Ido,Thank you for taking the time to share your feedback regarding your recent stay at Radisson Blu Edwardian Mercer Street Hotel. We sincerely apologize for the inconveniences you encountered, and we appreciate the opportunity to address your concerns. Firstly, we regret that the initial issue with the unpleasant odor in your room was not promptly resolved to your satisfaction. Our team strives to ensure a comfortable and enjoyable stay for all guests, and it is disheartening to hear that we fell short in meeting your expectations. We are genuinely sorry for the oversight in not fully addressing the odour concern despite changing the pillowcases that you have requested us to do so, as this was only thing that you pointed out that was wrong with the room. Hence why this was the only thing that was changed. We understand the importance of a restful night's sleep and we acknowledge that this aspect of your experience was not up to our usual standards. Regarding the room change, we apologize for any inconvenience caused by the providing you with a room with two single beds, this is the same category that you booked but with only two beds. This was the only option we had to ensure you could of pleasant last night with us as we were fully booked. We appreciate your feedback regarding the offered resolution. I did mention you to you in the morning that I was happy to offer you breakfast and some drink vouchers for the inconvenience, which you declined. Furthermore, we sincerely apologize for the lack of communication between the night shift and morning shift managers, resulting in a lack of awareness during your checkout. This is not reflective of our usual standards, and we will take immediate steps to address and rectify such communication gaps. Your feedback is invaluable to us, and we assure you that your concerns will be thoroughly investigated and used as an opportunity for improvement. We understand the impact this has had on your overall experience, and we genuinely regret any disappointment caused. We would like to express our gratitude for bringing these matters to our attention, and we hope you would consider giving us another chance in the future. Once again, we apologize for the shortcomings during your stay, and we hope to welcome you back again. Warm regards, Laust Andersen Front Office Manager

Dear Denise,Thank you very much for taking the time to review us.We are so happy to see that you had such a great experience while staying with us.We look forward to welcoming you back soon!Warm regards,

Dear Guest,Thank you for taking the time to give us your feedback.We are really happy to hear that you had a good time here at The Mercer Street Hotel!We hope to be able to welcoming you back soon!Warm regards,

Dear Christine,Thank you for your kind review of your stay with us at the Radisson. We are truly humbled by your recognition and pleased to hear that our Concierge, Ed, made such an impression. It is very encouraging to learn that you enjoyed the shows during your visit and we agree that our location here in Seven Dials is perfect for taking advantage of all London has to offer, from the London Eye and Buckingham Palace to Oxford Street shopping and Covent Garden dining. We are also glad you found our accommodations comfortable and appreciate your feedback about breakfast service. Our breakfast is designed to offer guests a variety of fresh options, including fruits, granola, yogurt, superfoods, cooked options like French toast & eggs Benedict as well as delectable pastries. We strive for excellent service at every turn and understand the importance of timely delivery which we aim to optimize in the future. Thank you again for being our guest and taking time to share your experience - we look forward to welcoming you back soon!

Dear Lynne,Thank you for taking the time to review our hotel. We are delighted that you enjoyed the excellent location of our hotel in Seven Dials – Covent Garden's picturesque heart. It is gratifying to know that you found our staff to be helpful and friendly. Your feedback is highly valued and appreciated, and we look forward to welcoming you back soon. At our hotel, we strive to create a warm and inviting atmosphere for all of our guests. Our philosophy is to provide exceptional customer service, as we want each guest’s stay with us to be a memorable one. We thank you for your kind words and hope that we can continue to meet your expectations.

Dear Lawrence,We are so pleased to hear that you had a wonderful stay at our hotel! Your satisfaction is very important to us and we strive to make sure all of our guests have the best experience possible. We hope that if you ever make a return visit, you will consider staying with us again. Thank you for taking the time to tell us about your stay.Warm regards,Micael AraujoReception Team Leader