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Ulasan untuk Rosewood London

5 out of 5
Rosewood London
252 High Holborn, London, England

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 812 dari 1001 ulasan" "
Penilaian 8 - Bagus. 111 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 46 dari 1001 ulasan" "
Penilaian 4 - Buruk. 21 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 1001 ulasan" "

9,8/10

Kebersihan

9,6/10

Staf & layanan

9,4/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Joseph

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
beautiful property and amazing room. Great service
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Emily Coubrough pada tanggal 19 Mei 2024
Dear Joseph,Thank you for such a wonderful review and we are thrilled that you enjoyed your time with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

Andrei, Brooklyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rosewood London is a luxurious haven in the heart of the city. With elegant rooms and modern amenities, it offers a comfortable stay. The attentive staff goes above and beyond to make guests feel welcome. Indulge in delicious dining options. Scarfes Bar at Rosewood London is a true delight. Its inviting ambiance, creative cocktails, and live music make it a must-visit spot. The cozy atmosphere and impeccable service create a memorable experience.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Emily Coubrough pada tanggal 3 Mei 2024
Dear Andrei,Thank you for taking the time to share such valuable feedback and we are thrilled that you enjoyed your time with us. The team look forward to welcoming you back soon and remain available should you require any assistance.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

Rodolfo, Guatemala

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente hotel un servicio impecable, el personal nos atendio muy bien nos hiso sentir en casa con detalles muy especiales!! Me quedaria de nuevo sin pensarlo!!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Emily Coubrough pada tanggal 19 Mei 2024
Dear Rodolfo,We are delighted that you enjoyed your time with us and look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

Kathryn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A wonderful stay at The Rosewood. The only disappointment was we were not able to use the bar because it was closed for a private event for most of our stay.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Emily Coubrough pada tanggal 29 Apr 2024
Dear Kathryn,Thank you for taking the time to share your review of Rosewood London and we are thrilled that you enjoyed your time with us.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Emily Coubrough pada tanggal 19 Apr 2024
Dear Sarah,Thank you for your review and we are thrilled that you have enjoyed the experience.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

maria, Chula Vista

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Excellent
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Emily Coubrough pada tanggal 19 Apr 2024
Dear Maria,Thank you for your review and we are delighted that you have enjoyed your experience.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

Roseanne

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Emily Coubrough pada tanggal 29 Apr 2024
Dear Roseanne,Thank you for taking the time to share your feedback and I am thrilled that you enjoyed your time in London.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

Candice, La Cañada Flintridge

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Rosewood London was by far the best hotel in London. The service was five star.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Adam Shepherd pada tanggal 8 Apr 2024
Dear Candice,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Andreas

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Emily Coubrough pada tanggal 19 Apr 2024
Dear Andreas,Thank you for your review and we are thrilled that you have enjoyed your time with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough

10/10 Sangat Bagus

Angie

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Emily Coubrough pada tanggal 19 Apr 2024
Dear Angie,Thank you for your review and we are thrilled that you have enjoyed your time with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

Bernard

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Adam Shepherd pada tanggal 8 Apr 2024
Dear Bernard,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Tasneem

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Love this property- would stay here again. Just exquisite p
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Adam Shepherd pada tanggal 11 Mar 2024
Dear Tasneem,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

6/10 Cukup Baik

Ravneet

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Adam Shepherd pada tanggal 6 Mar 2024
Dear Ravneet,Thank you for your review and I am sorry to hear that we failed to meet your expectations on this occasion. Please do contact us directly should you be returning to London so that we can take care of any and all of the arrangements on your behalf. In the meantime, we remain available should you require any assistance. Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing world class staff and amenities class in a gorgeous 5 star property that is centrally located in London. I've been to quite a few 5 star hotels and this one definitely tops the list for me.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Emily Coubrough pada tanggal 20 Feb 2024
Dear David,Thank you for your review and we are delighted that you enjoyed your experience with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel centrally located with amazing friendly and efficient staff.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Adam Shepherd pada tanggal 16 Feb 2024
Dear David,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us and particularly the service you received from our team.It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Dana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful staff and hotel furnishings
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Adam Shepherd pada tanggal 7 Feb 2024
Dear Dana,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us, and particularly the service you received from the team.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Aya

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Adam Shepherd pada tanggal 6 Feb 2024
Dear Aya,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

T

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Adam Shepherd pada tanggal 6 Feb 2024
Dear T,Thank you for taking the time to leave such a lovely review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

DAISUKE

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very very good
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Adam Shepherd pada tanggal 6 Feb 2024
Dear Daisuke,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Carlos

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 10 Jan 2024
Dear Carlos,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you had a wonderful stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

8/10 Bagus

Adrian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 12 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 10 Jan 2024
Dear Adrian,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Stephanie

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 10 Jan 2024
Dear Stephanie,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you had a wonderful stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

2/10 Sangat Buruk

Nicholas

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Terrible experience
Paid a premium rate for a luxury hotel without any of the premium or luxury associated with a $1,000/night room. When we arrived there was no one to greet/welcome or help us. We had to unload all our luggage from our taxi without any help from anyone. I can get that kind of non service for $100/night. We were early to check in so they told us they would call when our room was ready. Around check in time I called them to get an update to our room, the operator could not get a hold of anyone from the front desk to get us an update on our room so she said they would call us back when someone was available (guess what we never got that call). So after a couple hours past check in we decided to just head back to the hotel anyways. When we finally got the key to our room we literally had to step through a soaking wet hallway. I wish I could load a video to show how disgusting it was to walk to and from our room on our stay. The smell was disgusting. Every time we walked out our door or from the elevator on to our floor we got hit with the smells of a locker room. We had to cover our noses and hold our breathe. Just absolutely gross. Anytime we needed a taxi we had to find one ourselves. The front door men just stood around, not acknowledging our existence or offering any kind of help. What a absolute waste of money. Stay somewhere else unless you’re into over paying for really bad customer service and smelly, wet carpet is your thing
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Emily pada tanggal 12 Jan 2024
Dear Nicholas,Thank you for taking the time to share your feedback with us and for your patience whilst we reviewed the various aspects mentioned in your email. During your departure, we had understood otherwise and I am truly sorry as we should have been more proactive in letting you know how sorry we were that your experience was far from what anybody would expect from us. Allow me to provide some insight to the situation that resulted in your inexcusable experience. At the time of your arrival, the hotel was in the midst of handling an emergency situation caused by the activation of our sprinkler system due to activity by another guest. I can assure you, that this experience was not reflective of the usual high service standard and experience that are provided from us at Rosewood London. We have also written to you privately so that we can work to restore your faith in us and look forward to hearing from you. Kind regards,Emily

4/10 Buruk

leonardo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
First time staying at rosewood
First time staying with rosewood. Staffs are very kind and welcoming. Hotel is kinda old. Food is great. Saw a pillow from IKEA is a bit shocking. I thought rosewood is way better than this. And fire alarm went off on a cold Sunday morning is really disturbing.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Emily Coubrough pada tanggal 12 Jan 2024
Dear Mr Day, Thank you for taking the time to share your review and I am so sorry that we did not meet expectations on this occasion. I know that our Hotel Manager, Patrick Graham has contacted you directly regarding this experience and to hope to restore your faith in us. I also remain available should you require any assistance.Best wishes,Emily Coubrough - Director of Front of House

6/10 Cukup Baik

Hyun

Bepergian bersama keluarga
Disukai: Staf & layanan
5 stat disappointment
This hotel used to be my favorite, but now this hotel has become.a bit of disappointment. The room had a very small window and the staff failed to clean the room as requested. When we asked for still water, sparkling water was delivered twice. The turn down service was provided quiet late around 9 PM which made our sleep inconvinient. Overall this beautiful hotel is not what it used to be. Not sure if we will go back.for the price we paid.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 5 Jan 2024
Dear Hyun,Thank you for taking the time to share your feedback and I am sorry to hear that we failed to meet your expectations on this occasion. Here at Rosewood London, the team take pride in providing our guests with the highest of service standards and it is through feedback that we are allowed the opportunity to focus our attention in the areas which need to improve. I do hope that we will have the pleasure of welcoming you back in the future, when I am sure you will find the experience much improved. In the meantime, we remain available should you require any assistance at all. Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best hotel in London
Always stay at this rosewood and every time the stay is amazing.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Emily Coubrough pada tanggal 31 Des 2023
Dear guest,Thank you for your review and we are thrilled that you enjoyed your time with us.We look forward to welcoming you back soon.Best wishes,Emily

10/10 Sangat Bagus

Ramon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
100% recommended!
It was an AMAZING stay. We went in holidays seasons, and all were decorated so beautiful and christmasy. Service was TOP, the hotel is beautiful. 100% recommended.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 3 Jan 2024
Dear Ramon,Thank you for taking the time to leave such a lovely review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Julien

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful hôtel. Amazing people
Beautiful hôtel. Amazing people
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 3 Jan 2024
Dear Julien,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Vahe

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Emily Coubrough pada tanggal 25 Des 2023
Dear Vahe,Thank you for your review of Rosewood London. We are thrilled that you enjoyed your stay and would welcome the chance for this to be shared via our google page. We look forward to welcoming you back soon and remain available should you require any assistance.Best wishes,Emily

2/10 Sangat Buruk

Gurdip

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 22 Des 2023
Dear Gurdip,Thank you for taking the time to share such valuable feedback and I am sorry to hear that we failed to meet your expectations on this occasion. The team take pride in providing our guests with the highest of service standards and it is through feedback that we are allowed the opportunity to focus our attention in the areas which need to improve. We do hope to have the opportunity of welcoming you back in the future, when I am sure you will find the experience much improved.Best wishes,Adam Shepherd - Quality Analyst

8/10 Bagus

Richard

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 11 Des 2023
Dear Richard,Thank you for taking the time to leave a lovely review of your recent stay at Rosewood London. It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Ramteen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My girlfriend and I live in New York and were familiar with another Rosewood Hotel, The Carlyle, which was what motivated us to book this hotel. It is located in a very central area only steps from the British Museum and within walking distance to other attractions/major neighbourhoods. The concierge and the rest of the hotel staff were friendly. There is a nice restaurant and an interesting jazz bar - The Scarfes.
Tanggapan dari Adam Shepherd pada tanggal 13 Feb 2024
Dear Ramteen,Thank you so much for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us, especially the service you received from the concierge and the rest of the team. It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed an extra night - can’t get enough. First class.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 5 Des 2023
Dear James,Thank you for taking the time to leave such a positive review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Luxurious! Loved every second 🙏
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Adam Shepherd pada tanggal 5 Des 2023
Dear James,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Sharon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic hotel, classy and elegant, outstanding food.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 5 Des 2023
Dear Sharon,Thank you for taking the time to leave such a positive review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

James-Andrea, Provo

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Emily Coubrough pada tanggal 25 Des 2023
Dear James,Thank you for your review of Rosewood London. We are thrilled that you enjoyed your stay and would welcome the chance for this to be shared via our google page. We look forward to welcoming you back soon and remain available should you require any assistance.Best wishes,Emily

10/10 Sangat Bagus

C

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 5 Des 2023
Dear C,Thank you for taking the time to leave such a positive review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Sharad

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Service. The heating could be improved a little as it was a little cold inside the room.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Emily Coubrough pada tanggal 2 Des 2023
Dear Sharad,Thank you for your review and we are thrilled that you enjoyed your time. We appreciate your feedback and this has been shared with our engineering team.Kind regards,Emily

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Inga underlag
Bra hotell. Strul med kvitto på det de drog på kortet. Fanns inga underlag
Menginap 2 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 29 Nov 2023
Dear Guest,I am sorry to hear that we failed to meet your expectations on this occasion. Whilst it is always disappointing hearing of these situations, we will take this opportunity to focus our attention and efforts in the areas which need to improve. We hope to welcome you back soon, when I am sure you will find the experience much improved.Best wishes,Adam Shepherd - Quality Analyst

8/10 Bagus

Tobias

Menginap 2 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 19 Des 2023
Dear Tobias,Thank you for taking the time to leave your feedback of your recent stay at Rosewood London. We are delighted that you enjoyed your stay with us.It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

JOSE L

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy bonito hotel. Y los servicios muy profesionales como todos los Rosewood. Viaje con familia y nos fue muy bien.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 24 Nov 2023
Dear Jose L,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us, especially the service you received from our team.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

6/10 Cukup Baik

Vanessa

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Service here was one of the worst I have experienced in a London hotel and at any Rosewood property. I would recommend staying elsewhere.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 24 Nov 2023
Dear Vanessa,I am sorry to hear that we failed to meet your expectations on this occasion. Whilst it is always disappointing hearing of these situations, we will take this opportunity to focus our attention and efforts in the areas which need to improve. We hope to welcome you back soon, when I am sure you will find the experience much improved.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Ziyi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
verynice
Menginap 1 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 20 Nov 2023
Dear Ziyi,Thank you for taking the time to leave such a positive review of your recent stay at Rosewood London. We look forward to welcoming you back again soon.Kind regards,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Patrice, Olympia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely property, nicely renovated from its origins. Large property with many rooms but service like a small boutique hotel. Nice touches added with personalized service in the rooms. Overly attentive staff, definitely put your DND on if you need some rest. The breakfast is very tasty with options for all types of eaters.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 16 Nov 2023
Dear Patrice,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back again soon.Kind regards,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Definitely a 5 star hotel..wonderful, welcoming staff and comfort and luxury abounds.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 13 Nov 2023
Dear Lisa,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your time with us.It was a privilege to have you stay with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

6/10 Cukup Baik

sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2023
Tanggapan dari Adam Shepherd pada tanggal 9 Nov 2023
Dear Sarah,I am sorry to hear that we failed to meet your expectations on this occasion. Whilst it is always disappointing hearing of these situations, we will take this opportunity to focus our attention and efforts in the areas which need to improve. We hope to welcome you back soon, when I am sure you will find the experience much improved.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Gary

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceptional in every way
The Rosewood London is an exceptional property. The staff is excellent. These accommodations are really beyond comparison. I recommend this hotel to anyone who wants a true luxury experience.
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Adam Shepherd pada tanggal 2 Nov 2023
Dear Gary,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 Sangat Bagus

Paul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely building, staff excellent (Sharon was excellent) and just generally really nice vibe. Marco is Scarfs bar was also top notch. All lovely…
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Adam Shepherd pada tanggal 1 Nov 2023
Dear Paul,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed the service you received from both Sharon and Marco.It was a privilege to have you stay with us, and we look forward to welcoming you back soon.Best wishes,Adam Shepherd - Quality Analyst

8/10 Bagus

Andreas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sehr schönes und gutes Hotel mit kleinen Schwächen
Die Lage des Hotels ist ausgezeichnet. Die Bar konnte nicht überzeugen. Wir wurden als Hotelgäste sehr schlecht platziert, obwohl es genügend freie Tische hatte. Hierfür gibt es von uns nur Unverständnis. Ansonsten war der Service kompetent und hilfsbereit. Das Zimmer ist gut eingerichtet und sehr sauber. Schade, dass die Nachtruhe (zu) regelmässig gestört wurde, da immer wieder Türen zugenallt wurden.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Adam Shepherd pada tanggal 30 Okt 2023
Dear Andreas,Thank you for your kind feedback and I do hope that we will have the opportunity to welcome you back in the future.In the meantime, we remain available should you require any assistance at all.Kind regards,Adam Shepherd

10/10 Sangat Bagus

Amanda

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Adam Shepherd pada tanggal 24 Okt 2023
Dear Amanda,Thank you for taking the time to leave such a positive review. We look forward to welcoming you back to Rosewood London soon.Best wishes,Adam Shepherd