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Ulasan untuk Royal Eagle Hotel

3 out of 5
Royal Eagle Hotel
26-30 Craven Road, London, England

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 190 dari 1005 ulasan" "
Penilaian 8 - Bagus. 317 dari 1005 ulasan" "
Penilaian 6 - Cukup Baik. 239 dari 1005 ulasan" "
Penilaian 4 - Buruk. 152 dari 1005 ulasan" "
Penilaian 2 - Sangat Buruk. 107 dari 1005 ulasan" "

7,4/10

Kebersihan

7,4/10

Staf & layanan

6,4/10

Fasilitas

6,2/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

NICOLA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 3 Mei 2024
Dear Nicola,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

10/10 Sangat Bagus

Wendy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were friendly and quick to help with transportation planning regarding routes and bus numbers. We were always greeted in a friendly way when leaving and returning to hotel. The shower had great hot water and amenities. Great location in a nice neighbourhood.
Menginap 14 malam pada bulan April 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 2 Mei 2024
Wendy we are delighted to hear that you enjoyed the facilities and that our members of team made a good impression, we appreciate you taking the time to share your thoughts and we look forward to welcoming you back soon.Thank you

6/10 Cukup Baik

Marjorie Huguette

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Chambre en sous sol, non insonorisée, proche du métro. Petit déjeuner assez bien. La douche était sale à notre arrivée, nous avons demandé à la faire nettoyer.... Mais elle est restée très tachée, dommage !!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 19 Apr 2024
Dear Marjorie,Thank you for rating our hotel.We're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Joseph, Liverpool

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location in Paddington. Convenient for the tube. Beautiful parks nearby. Basic hotel but very clean and very friendly staff. We had late transportation back home and we were allowed to store our luggage for just £5 for 3 bags so were able to spend more time in London on our last day.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 17 Apr 2024
Thank you for the great review Joseph, we are very glad to hear that you enjoyed our facilities.We appreciate your time and we look forward to welcoming you back in the near future to better serve you.Thank you

8/10 Bagus

Jesus

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very well located, dated facilities. We had breakfast and it was good, fair priced.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 15 Apr 2024
Dear Jesus,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Melanie

Bepergian bersama keluarga
Der Frühstücksraum war etwas „ungemütlich“, die Zimmer waren ok. Das Personal war wirklich sehr freundlich und zuvorkommend!
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 11 Apr 2024
Dear Melanie,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Timothy

Disukai: Kebersihan, staf & layanan, fasilitas
The room was cartoonishly small, and the bed even smaller. I'm glad I'm only 5'6", otherwise it would have been impossible to fit in it.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 9 Apr 2024
Dear Timothy,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Ralf, Blankenfelde-Mahlow

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 7 Apr 2024
Dear Ralf, thank you very much for this great feedback. Looking forward to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Andreas Anton

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel ist fußläufig sehr gut von der UI-Bahn Station Paddington erreichbar. Tägliche Säuberung. Bei der Buchung müsste jedem klar sein, dass die Zimmer sehr klein sind. Da wir viel unternommen haben, war es uns egal. Unsere Matratzen waren ein wenig "weich". Waren im jahr 2023 schon mal da , da waren die Matratzen besser. Würde es wieder buchen.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 4 Apr 2024
Dear Andreas Anton, Thanks for staying with us. We appreciate your feedback, and we are glad the location was convenient for you. We would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us regarding the size of your room. Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind RegardsRoyal Eagle Hotel

8/10 Bagus

Anu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Smaller room but clean and it was quite walkable distance from Paddington airport and lot of places to shop for little items to take back home and food options
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 4 Apr 2024
Dear Anu, Thank you for your positive response about the location of the hotel and the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 Bagus

Rimsa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff, we got moved to a different property but the process was smooth.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 4 Apr 2024
Dear Rimsa, Thank you for your feedback. We are pleased to read that you had a pleasant stay in our sister property and found our staff and facilities comfortable. We aim to provide clean, and affordable accommodation with great customer service. We are looking forward to welcoming you again! Kind Regards,

10/10 Sangat Bagus

kristen

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was wonderful!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 31 Mar 2024
Dear Kristen, Thank you for your positive response about the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

10/10 Sangat Bagus

Antonella

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff gentilissimo !
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 31 Mar 2024
Dear Antonella, Thank you for your positive response about the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 Bagus

Julia

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
Super gelegenes Hotel und das Personal ist sehr nett. Das Frühstück war prima, dort ist für jeden was dabei. Für eine London Reise kann ich dieses Hotel nur empfehlen.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 29 Mar 2024
Dear Julia, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

8/10 Bagus

Paul, Bardon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Budget hotel in great position.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 29 Mar 2024
Dear Paul, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

2/10 Sangat Buruk

Dino

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Incredibly rundown facilities. Thankfully, I just stayed there one night. Only one electrical outlet in the whole tiny room. Tiny elevators. Tiny walkable corridors. The bathtub was clogged. Floor tiling was not properly installed. Check-in was rude. Check-out was fine. Property looks acceptable from the outside. It is located in a posh area, and close to Paddington station, but it is surprisingly rundown.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 21 Mar 2024
Dear Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. We usually receive appreciation for all our team members for their customer service and friendliness. We think they failed to provide good customer service on this occasion, and we will ensure to speak to the team on the above-mentioned situation and will also do a refresher training with an entire team.Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind.Thank you

6/10 Cukup Baik

Adam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
We had the family room which was a great option but the beds were terrible. You could see the springs coming through the mattress and could hardly sleep on it.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 19 Mar 2024
Dear Adam,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

8/10 Bagus

Roberto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Albergo piccolo ma accogliente. Il personale molto gentile, le stanze piccole ma adatte per un soggiorno breve. La zona di Paddington è molto ben collegata col resto di Londra e nei dintorni ci sono buoni posti dove mangiare o per il caffè/colazione
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 18 Mar 2024
Dear Roberto, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

6/10 Cukup Baik

Jennifer

Disukai: Kebersihan, staf & layanan, fasilitas
The room was very small for a double bed. No room to move around. Doors on shower didn’t open sufficiently far making getting in and out quite tricky Staff on reception were very friendly and the breakfast was excellent. Lady serving on restaurant was very friendly
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 8 Mar 2024
Dear Jennifer, Thanks for staying with us. We appreciate your feedback. We would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us regarding the size of your room. Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind RegardsRoyal Eagle Hotel

2/10 Sangat Buruk

Stephen

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
On the morning of 26 February 2024 at about 5.30-6am the ceiling above my bed started to leak water on to me and my possessions so I went to reception rapidly to report the flood. I have increased the rating for cleanliness but have decreased for safety as the water was emerging from the electric light socket in the ceiling and the receptionist turned the lights on when he cam to the room until I shouted at him it was a live current (not the water!).
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 27 Feb 2024
Dear Stephen, thanks for staying with us. We appreciate your feedback. We are sorry that your experience did not meet your expectations. Regarding the waterproof feature of our switches. We want to confirm that our switches are indeed designed to withstand exposure to water. Our products undergo rigorous testing to ensure they meet the highest standards of quality and durability.In the event of any contact between water and our switches, rest assured that they are equipped with an automatic tripping mechanism. This feature is specifically engineered to enhance safety and prevent any potential hazards that may arise from water exposure.Wishing to welcome you back soon at the Royal Eagle Hotel to make things better for you. Kind Regards, Royal Eagle Hotel

10/10 Sangat Bagus

Terry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good staff
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 19 Feb 2024
Dear Terry, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

8/10 Bagus

Lotte

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 5 Feb 2024
Thank you for taking the time to share your thoughts following your recent stay with us Lotte.We are delighted to hear that you enjoyed the facilities of the hotel.We would love to see you soon to better serve you.Thank youKind regardsRoyal Eagle Hotel

8/10 Bagus

Luisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Great staff
The bedroom was ok for the money we pay, the staff very nice, helpful and friendly. Continental breakfast good, con some options.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 31 Jan 2024
Thank you for staying with us and the great review Luisa.It was a pleasure having you here and we look forward to welcoming you soon to better serve you.Thank you

8/10 Bagus

Severine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bon rapport/qualite prix pour court sejour
Hotel qui a la qualite d etre bien situe a proximite de paddington Cependant la vestuste commence a se faire sentir pas de prise usb donc pensez a l adaptateur Petit dejeuner correct
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 30 Jan 2024
Dear Severine,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Rodrigo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place!
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 29 Jan 2024
Dear Rodrigo,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

6/10 Cukup Baik

Matthew

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 29 Jan 2024
Dear Matthew,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

6/10 Cukup Baik

Samantha

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Staff very kind and attentive. Room itself was ok; bathroom very very small with very low ceiling (difficult to wash hair at 5ft 10). Room was ok and clean; lacked finishing touches (lamp, accessible plug sockets). We were given a twin room which ended up having a spiral staircase - not notified of this prior to booking.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 25 Jan 2024
Dear Samantha,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

10/10 Sangat Bagus

Bayram

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 23 Jan 2024
Dear Bayram,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Arto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Service and location
Very good location. Easy come from airport. Good traffic connection to city by metro or bus. Veey friendly staff. Good breakfast. Clean rooms.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 15 Jan 2024
Dear Arto,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Clara Ijeoma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel is very clean. The staff were very friendly. Awesome location cos it is in place that gives you access to almost every where you wish to visit either by bus, train or taxi.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 15 Jan 2024
Dear Clara,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 Sangat Bagus

Daisuke

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
コスパが良く、快適なロンドン滞在
パディントン駅から徒歩３分くらいの便利な場所にあり、スタッフの皆さんも明るく、快適な滞在でした。 朝食は品揃えも多く、美味しかったです。
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Royal Eagle Hotel pada tanggal 10 Jan 2024
Dear Daisuke,Thank you for sharing your thoughts following your recent stay with us.We are delighted to hear that you enjoyed your stay.It is absolutely thrilling that the location was convenient for your needs and staff made a good impression.We would love to welcome you back in the near future to better serve you.Thank you

8/10 Bagus

Denyson

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
O banheiro não era confortável
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 9 Jan 2024
Dear Denyson,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 Sangat Bagus

ger

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 9 Jan 2024
Dear Ger,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Wissam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good stay
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 8 Jan 2024
Dear Wissam,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

10/10 Sangat Bagus

Milton

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Breakfast was very good, staff very help full and friendly..
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 2 Jan 2024
Dear Milton,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

4/10 Buruk

Marjo

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Je déconseille. Bruyant, chambre mal situé ( au -1, au niveau du local des employés donc très bruyant ) et mal équipé
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 2 Jan 2024
Dear Marjo,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 Sangat Bagus

Jonathan Douglas

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a great time and really enjoyed your place!
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 2 Jan 2024
Dear Jonathan,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Neslihan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Der föhn hat nicht funktioniert in der nacht wird man leider geweckt und gefragt ob wir geraucht haben im zimmer obwohl wir das nicht waren ansonsten für paar tage ist das okey das hotel
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 2 Jan 2024
Dear Neslihan,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Bagus

jorge

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 2 Jan 2024
Dear Jorge,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

4/10 Buruk

Muriel

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 23 Des 2023
Dear Muriel, thank you for your feedback, we're sad to hear that your stay did not fulfill your expectations. We sincerely apologies for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Hotel, but has its downs
Everything was really good, from the price to the staff, to the cleanliness if the room and bathroom. I wish the staff told us about there being two lifts and that the second lift from the 4th floor can take us to the 5th floor directly instead of having to take the stairs with heavy luggage. Another aspect to take into consideration is that every sound can be heard through the walls so sleeping was kind of hard for light sleepers 😅
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 20 Des 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Marie

Bepergian dalam rombongan
Disukai: Kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 20 Des 2023
Dear Marie,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 Sangat Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 14 malam pada bulan November 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 18 Des 2023
Dear Alan,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

4/10 Buruk

Su

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
We got an upgrade according to the manager. We found there were four beds in tiny split level room. TV doesn’t work; broken loo paper holder; the sliding shower door was broken; the bed was torn. Only good facts about this hotel is the location is excellent.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 18 Des 2023
Dear Su,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 Sangat Bagus

Fatima

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The level of service that was provided, first a lady called nisha, which gave no good customer service at all, no smile no hello no thankyou no feelings at all. Felt like someone in her home died and shes come to work gave us a room which was right opposit the lift on 2nd floor when i went in the room i couldn't even open my big suitcase, i went downstairs and vinny and waqas were ever so helpful, always service with manners and a smile, always acknowledge when we entered or exited the hotel, they provided two room keys in which i could choose which i room i wanted. I went with the biggest which was on 4th floor. Perfect room. Everything was provided in that room. There was a small issue with the water. In the morning to have a shower before 7am the water was super hot boiling point when i mentioned it to the Reception they sent the maintenance man and he fixed it for us which was again excellent. Everyday we cleaned our room put the tag on the front of the door and they come by and clean the room. Never touch any of our belongings. Very nice cleaners staff. Excellent cleaning of room.Didn't like how we had to pay £5 for 2 bags. Other hotels keep it for free. Overall 10/10
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 19 Des 2023
Dear Fatima,Thank you for taking the time to leave a feedback following your recent stay.We usually receive appreciation for all our team members for their customer service and friendliness. We think they failed to provide good customer service on the first occasion and we will ensure to speak to the team on the above-mentioned situation and will also do a refresher training with an entire team.On the other hand, we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Thank you

8/10 Bagus

Milla

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 18 Des 2023
Dear Milla,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

6/10 Cukup Baik

Tom Robert

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dårlig service
Dårlig å måtte betale 700kr i depositum for rommet, i tilfelle vi skulle ødelegge noe, som vi først får igjen etter 7-10 dager. Veldig lite imøtekommende personale. Baren prøvde jeg å bruke 2 kvelder, men bartenderen var bare ute å røkte, så der var det sjeldent noen. Kort avstand til Paddington, med undergrunns forbindelse til det meste 😊👍
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 8 Des 2023
Dear Tom Robert,Thank you for taking the time to leave a feedback following your recent stay.we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. By sharing your thoughts, we can improve the quality of the service provided.we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.

6/10 Cukup Baik

Wayne Chi Wai

Disukai: Staf & layanan
The building inside is very old, many things are damage and did not change.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 7 Des 2023
Dear Wayne,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Bagus

Benjamin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was good, simple and basic rooms but functional. Small room but as you'd expect. Excellent location minutes from Paddington Station, easy walk to most attractions. Couple of small things, the bath towels were tiny.. don't know if this is a thing in the UK or not but found it odd, and just one Pillow each. No biggy but odd..
Menginap 6 malam pada bulan November 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 7 Des 2023
Dear Benjamin,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

2/10 Sangat Buruk

Afaf

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Royal Eagle Hotel pada tanggal 5 Des 2023
Dear Afaf,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel