3 bars/lounges
Cek ketersediaan

Ulasan untuk The Clermont London, Victoria

4 out of 5
The Clermont London, Victoria
101 Buckingham Palace Road, London, England

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 845 dari 1118 ulasan" "
Penilaian 8 - Bagus. 181 dari 1118 ulasan" "
Penilaian 6 - Cukup Baik. 53 dari 1118 ulasan" "
Penilaian 4 - Buruk. 22 dari 1118 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 1118 ulasan" "

9,6/10

Kebersihan

9,4/10

Staf & layanan

9,2/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Reiaz

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Pamela

Bepergian bersama teman
Disukai: Fasilitas
Great location, room was small but clean- bed was comfy
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Jennifer

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is right next to the Victoria station which is super convenient to get on the underground or the train back to Gatwick airport. The room is clean but its small. Love the amenities theyve provided i.e. espresso machine. However, if you need moisturizer you would have to bring your own. One little critique would be that there was a false fire alarm on night but their staff didnt effectively inform us and no one picked up the phone at the reception area.
Menginap 4 malam pada bulan April 2024

4/10 Buruk

james

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Mny of the staff need basic customer service training - how to talk to customers, how to interact with customers. Not difficult, but would make a huge difference.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 28 Apr 2024
Dear James,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

4/10 Buruk

Alex

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Nice location. However, the building is old and key services like hot water sometimes stop functioning. We also experienced a false fire alarm in the middle of the night and the staff were not prepared and only created further confusion. The AC/Heating system does not function properly as well.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 28 Apr 2024
Dear Alex,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Sangat Bagus

Stéphanie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Très bel hôtel! Aspect historique mais très bien rénové. Super emplacement, à distance de marche de nombreux attraits et quartiers à visiter. Facilement accessible par train et par bus (au dessus de la gare Victoria). Chambres petites, confortables, silencieuses, literie de qualité. Excellent petit déjeuner buffet. Personnel attentionné et sympathique. J’y retournerais sans hésiter.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 28 Apr 2024
Dear Stephanie,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

8/10 Bagus

MaryBeth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is great!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 25 Apr 2024
Dear MaryBeth,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Audra, West Roxbury

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for a week for the London Marathon. The location is perfect to access everything in the area as well as day tours out of the city. The room was beautiful and comfortable. Slept soundly each night and did not hear a thing from any neighbors. My only complaint is that given the price point and 4 star rating, a few additional toiletries should have been included (e.g., lotion, make up remover, q-tips, etc).
Menginap 7 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 25 Apr 2024
Dear Audra,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

William Robert, Issaquah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a small place but the location was great I know the land is costly.
Menginap 9 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 25 Apr 2024
Dear William Robert, Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

katharine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First of all, the hotel had the most beautiful lobby ever! The rooms were nice, with great bathtubs and good beds, but were on the small side (which is often the case in Europe). The location was excellent and so convenient, although it was quite congested. The associated restaurant, The Soak, was very good, too, especially waiters Joban and Alfred.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 23 Apr 2024
Dear Katharine,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Jaban and Afred's personal mentions, they will much appreciate it. We hope to see you again soon. many thanks, Natasha

4/10 Buruk

Brian

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 25 Apr 2024
Dear Brian,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Sangat Bagus

alex, Voorhees

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 23 Apr 2024
Dear Alex,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were very helpful
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 23 Apr 2024
Dear Elizabeth,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Gurmanpreet Singh

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Truly attentive staff. Great location and awesome hotel
Menginap 6 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 23 Apr 2024
Dear Gumanpreet Singh,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so attentive as well as the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Elizabeth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent property, friendly staff and an ideal location.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 23 Apr 2024
Dear Elizabeth,Thank you very much for your fantastic feedback! It's a truly pleasure to know you enjoyed your stay with us and found my team friendly and the hotel location most convenient with easy access to explore the main attractions in London. many thanks, Natasha

10/10 Sangat Bagus

katharine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spectacular lobby--incredibly elegant and beautiful. Rooms were on the small side (typical of Europe), but otherwise very nice; great (and deep) bathtubs and good king-sized beds. The attached restaurant was excellent, too. Special praise to: Jeban and Alfred (waiters) and Fawzia (the hostess) at The Saok. Igerta and Paddy were especially nice and helpful at reception.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 17 Apr 2024
Dear Katharine,Thank you so much for your amazing feedback! It's a truly pleasure to know you had a beautiful experience with us and my team looked after you so well. Thank you for my team member's personal mentions, they will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Jesse, Plano

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Clermont was such a beautiful hotel from the moment you walk in and all the way to the room. The staff were amazing and David was super accommodating (Thank you so much!). The morning breakfast provided such a great variety and was really good. The hotel is right where Victoria Station is which made it very convenient to the Underground train system to carry you to different destinations or to another station to catch another train as needed. Overall, I loved this hotel and will be back in the near future.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 17 Apr 2024
Dear Jesse,Thank you very much for your amazing feedback! I am more than happy to know you had a beautiful experience with us and my team looked after you so well. Thank you for David's personal mention, he will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

8/10 Bagus

Patricia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel is Beautiful. Service is good. The location is práctical for transport close to Victoria Station. Área feels unsafe through no fault of the hôtel. Unsavoury characters hang around the station. Witnessed a shoplifting crime on our first night.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Patricia,Thank you very much for your fantastic feedback! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

2/10 Sangat Buruk

Martha

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Has 2 towers…. long way to get to your room. 2 different elevators
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Martha,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

2/10 Sangat Buruk

alicia, CHICAGO

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lack of facilities
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 25 Apr 2024
Dear Alicia,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

8/10 Bagus

Andi, New York

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 17 Apr 2024
Dear Andi,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

carolina de la

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My stay was excellent, just note that the room is very small, but the room was very clean, the staff was amazing, and the hotel is in a prime location. I would definitely stay here again and i recommend it.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Carolina de la,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Karmen

Disukai: Fasilitas, kondisi & fasilitas properti
Yhe location of this hotel was perfect for us! Close to Apollo Theater, Victoria Station, bus stops and West Minster Abbey.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Karmen,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Ryndy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was my first time visiting London and the location is in the perfect location definitely cannot wait to be back absolutely love this hotel and London
Menginap 6 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Rydny,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

6/10 Cukup Baik

Gloria

Bepergian bersama teman
If you want to stay in a” cruise hotel”, not personalize, not friendly, or enormous hotel, then choose this incredible, enormous hotel You have to walk long corridors and distance to your room. Even some times take two elevators or use stairs to get to your room There is no space to put your staff in the room and the bathroom Is tiny
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 25 Apr 2024
Dear Gloria,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Sangat Bagus

Carlos

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location, clean. Improve tv channels options.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 23 Apr 2024
Dear Carlos,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Elizabeth, Upper Darby

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed here for two nights and we loved it! We will be back!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Elizabeth,Thank you so much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to se you again soon. many thanks, Natasha

10/10 Sangat Bagus

Mauricio

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hermoso hotel muy bien ubicado limpio y cómodo y el personal muy atento
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Mauricio,Thank you very much for your amazing feedback! I am delighted to know enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Daryl

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
At Victoria Station. Excellemt staff. Everyone well trained and helpful. Hotel in perfect state of maintenence.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Daryl,Thank you very much for your lovely feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a lovely hotel. I was a little concerned about the safety of the neighborhood because it is so close to bus station, but I did not feel unsafe at all walking around. The staff went above and beyond to help me resolve an issue. And it was soooo quiet. I would definitely stay here again.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Nancy,Thank you so much for your fantastic feedback! It's a truly pleasure to know you enjoy your stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

TENLEY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was perfectly located for walking to Big Ben and the London Eye. Also a 2 min walk to Victoria Station which made underground transportation a breeze. Will definitely choose to stay here next time in London
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 16 Apr 2024
Dear Tenley,Thank you very much for your fantastic review! It's a truly pleasure to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Yevgeniy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good rooms. Clean.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 12 Apr 2024
Dear Yevgeniy,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Christina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is the best hotel I’ve ever stayed at. The staff were so helpful; they had a menu of different types of pillows you could try! It is close to all the main tourist attractions and if you can get the hang of the tube it’s even closer! The bonus was the fridge was stocked for free use. The rain shower showerhead was such an indulgence!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Christina,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Annel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a great location and the Hotel was very clean.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Anne,Thank you very much for your lovely feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is good, lots of convenient store and restaurants. Staff are very nice and helpful. Definitely will recommend and come back again. 😀
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Michelle,Thank you very much for your amazing feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so helpful and the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Steve

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Being an the bus hub and shopping center made meeting tour buses simple and shopping readily available. Also the on site restaurant was great.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Steve,Thank you for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Steele

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location with friendly staff. We received welcome gifts in our room and complementary mini bar in room that is refilled daily. Room is clean with plenty charging ports. We stayed for 9 days on family trip, it’s right next to Victoria station so super easy with lots transportation choices. Restaurant onsite was trendy with awesome drink menu, no need to go far. Lots dining options near by as well. We booked early so our package also included complementary English breakfast, great spread. Same menu daily but you can pick different things, for those coffee or tea lover. They have espresso machines and drip coffee options. Tea pot provided with lots tea options…totally save you some money from having to go eat out in the morning. Highly recommend!
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Steele,Thank you very much for your fantastic feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so friendly. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Paddy was great! He helped us with several things including recommendations and transportation. And he was a lot of fun!
Menginap 5 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 9 Apr 2024
Dear Andrew,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. Thank you for Paddy's personal mention, he will much appreciate it. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Philippa Madeleine

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the Soak too
Menginap 1 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 9 Apr 2024
Dear Philippa,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us as well as our restaurant The Soak. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Kelly

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel! Perfect location
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 9 Apr 2024
Dear Kelly,Thank you very much fir your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Olaf, Schieder-Schwalenberg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 9 Apr 2024
Dear Olaf,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Timothy, Richmond

Bepergian bersama keluarga
Disukai: Fasilitas
This property is beyond 5 stars in every aspect. One of the finest hotels in the world!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Timothy,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 Bagus

Karen Lee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Paddy was awesome on helping us get settled in and was very thoughtful making my daughter’s 16th birthday extra special. He also gave us a list of things to do during our stay. Thank you Paddy for everything!
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Karen Lee,Thank you very much for your fantastic feedback and for choosing us to celebrate your daughter's special occasion! It's a truly pleasure to know my team looked after you so well and Paddy will much appreciate his personal mentions. We look forward to welcoming you back soon. many thanks, Natasha

8/10 Bagus

Paul

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
The staff was very friendly and helpful, the room was small,
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Paul,Thank you very much for your review! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

6/10 Cukup Baik

Daniela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Positiv: Freundliches Personal. Großes Zimmer. Sauber. Neutral: Das Frühstücksbuffet war ok. Man wird satt, aber qualitativ nichts Besonderes. Wir würden in Zukunft ohne Frühstück buchen und lieber in einem Café etwas essen. Es gibt genug Möglichkeiten in der Nähe und generell unterwegs. Die Lage ist gut, viele Sehenswürdigkeiten sind gut zu Fuß erreichbar. Außerdem Bushaltestelle vor der Tür, Tube um die Ecke. Dadurch aber eben auch alles recht hektisch, sobald man aus dem Hotel kommt. Negativ: Hotel und insbesondere die Zimmer sind ziemlich in die Jahre gekommen. Das Bad bräuchte dringend eine Renovierung. Der Teppich im Zimmer ebenso.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Daniela,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Sangat Bagus

Silke

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sehr schönes Hotel, zentral gelegen. Absolut zu empfehlen! Gerne wieder!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 11 Apr 2024
Dear Silke,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

john

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed over Spring break of 2024. The staff was amazingly helpful, starting from the doorman who helped with our luggage, to the check-in desk staff. Both check in and out took no more than 10 minutes. They happily held our luggage both after check in and check out. The location is wonderfully close to many attractions! Clermont is also directly connected to the Victoria station. LEON (fast food) and Sainsbury's (grocery store) is just 3 minutes walk away!!! We grabbed water, fruits, sandwiches and paper plates from Sainsbury's. Our room was on the 100s level, but pin-drop silence at all hours of the day!!! Super clean room with an amazing bathroom which included a HEATED towel rack and mirror (no fogging after shower). The hand soap, shampoo and conditioner bottles are quick large and were refilled every day. The best part was the mini fridge with complementary drinks that was also refilled EVERY DAY!!!! They give you scotch, gin, red and white wine, tonic water, 2 bottles of water, can of regular and diet coke, chips, bag of popcorn, and a big Cadbury bar. They also give you coffee and tea with makers. The breakfast is not included, but I highly recommend it. "The Soak" restaurant was great. We did their tea experience and LOVED it!!! Overall, it was an amazing experience for us.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 3 Apr 2024
Dear John,Thank you very much for your fantastic feedback and recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers. I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Shaunmonique

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the location and staff! Very pleasant stay.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 3 Apr 2024
Dear Shaunmonique,Thank you very much for your fantastic feedback! I am delighted to know you had such a pleasant stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Sangat Bagus

Dwayne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was jam up. Great location, amenities and lounges. Definitely will stay there again.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 3 Apr 2024
Dear Dwayne,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Sangat Bagus

Flavio, Florence

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Natasha Ludlow - General Manager pada tanggal 3 Apr 2024
Dear Flavio,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha