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Ulasan untuk The Continental Hotel Heathrow

4 out of 5
The Continental Hotel Heathrow
29-31 Lampton Road, Hounslow, England

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 170 dari 776 ulasan" "
Penilaian 8 - Bagus. 267 dari 776 ulasan" "
Penilaian 6 - Cukup Baik. 175 dari 776 ulasan" "
Penilaian 4 - Buruk. 88 dari 776 ulasan" "
Penilaian 2 - Sangat Buruk. 76 dari 776 ulasan" "

7,4/10

Kebersihan

7,8/10

Staf & layanan

7,6/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Katherine

Menginap 1 malam pada bulan April 2024

8/10 Bagus

amirjeet

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2021

10/10 Sangat Bagus

Rachel

Menginap 2 malam pada bulan Juli 2021

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
x
Menginap 2 malam pada bulan Juli 2021

4/10 Buruk

Paul

Traveler bisnis
The room had nothing in it at all. floor was very creaky and doors banged, very noisy hotel
Menginap 3 malam pada bulan Juli 2021
Tanggapan dari Team Continental pada tanggal 9 Jul 2021
Thanks for your valuable feedback it means a lot to us and we will strive harder in making it better. We are sorry you had such experiences at our Hotel. We will work to improve and do request you to highlight such issues right away to the reception team, as that they could have made it right for you.

10/10 Sangat Bagus

Ancel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

muhammad

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bon rapport qualité prix
Notre séjour était convenable , le seul problème était qu il n y avait jamais personne pour nous apporter jusqu’à notre chambre les commandes que je faisais.
Menginap 7 malam pada bulan Juni 2021

2/10 Sangat Buruk

Andrew

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Mr Andrew, Thanks for taking out time to rate your stay at the continental. It would mean a lot to us, if you could help us understand the reason of your rating so that we can improve on the same. Your feedback will be highly appreciated.

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly Staff and Convenient Location
The front desk staff were extremely helpful and friendly. The location within 2 blocks of Hounslow Central Underground station was very convenient for an early flight from Heathrow (note: no elevator at the station). The room was a good size and the bathroom was updated nicely. However, a big down size to the room was the quality of the mattress. Some of the money for the bathroom renovation would have been better spent upgrading the mattress.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Thanks a lot for you lovely encouraging words and taking out precious time for your kind words and constructive feedback, This helps us improve our service to other customers.

10/10 Sangat Bagus

Rafshana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good experience, do recommend the steam room and sauna.
Menginap 2 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Thanks a lot of the ratings, it means a lot when you take time to rate us on your stay. We hope you choose to stay more with us in the future and also inform your family and friends if they plan to visit the area.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Thanks a lot of the ratings, it means a lot when you take time to rate us on your stay. We hope you choose to stay more with us in the future and also inform your family and friends if they plan to visit the area.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Thanks a lot of the ratings, it means a lot when you take time to rate us on your stay. We hope you choose to stay more with us in the future and also inform your family and friends if they plan to visit the area.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Clean
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Thanks a lot of the ratings, it means a lot when you take time to rate us on your stay. We do appreciate if you could tell us where we could improve.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best hotel ever!! Service was excellent and sauna, steam room, jacuzzi was amazing! Felt like i was on a holiday. Thank you for making my stay feel soo special. Just wish price was a little less when we stayed
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Thanks a lot of the ratings, it means a lot when you take time to rate us on your stay. We hope you choose to stay more with us in the future and also inform your family and friends if they plan to visit the area.

2/10 Sangat Buruk

nazia

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The poor check in said everything about my stay. There was no indenty checks neither no information given.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Nazia, Thanks a lot for your valuable feedback. It means a lot to us. We will look into the matter. Thanks for highlighting the matter to us, As we take such matters very seriously.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Mei 2021
Tanggapan dari Team Continental pada tanggal 26 Jun 2021
Thanks a lot of the ratings, it means a lot when you take time to rate us on your stay.

2/10 Sangat Buruk

Amothen

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2021

10/10 Sangat Bagus

Shabbir

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay
Amazing stay at this hotel, Very easy check-in, and lovely staff! Thank You
Menginap 1 malam pada bulan Maret 2021

6/10 Cukup Baik

Julie

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2020

10/10 Sangat Bagus

Andris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2020

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

Janae

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Close to airport, friendly staff
The room was nice, a little dusty in higher places but that didn't bother me too much. The pool, jacuzzi, sauna and steam room are all shared with gold's gym. Steam room and sauna are in gender specific change rooms so if you're in a opposite sex couple, you'll have to separate. Didn't matter much as these weren't open(along with jacuzzi) in early Oct, when we stayed. Overall, it was just what we needed and I'm sure once all the amenities are back up and running it would be even better!
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

Johanna Esther

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good experience
The experience was great, the hotel is clean and stuff are really helpful
Menginap 2 malam pada bulan Oktober 2020

8/10 Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2020

4/10 Buruk

alistair

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2020

6/10 Cukup Baik

Jesper

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Lidt under forventwt
Lidt skuffet over Hotellet, som virkede lidt nusset, ikke det jeg havde ventet
Menginap 2 malam pada bulan Februari 2020

8/10 Bagus

MORAKINYO

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Moraks Stay
A good experience but the car park is too tight.
Menginap 3 malam pada bulan Maret 2020

4/10 Buruk

Wilfried

Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff is not only knowledgeable but friendly and very giving of their time to help. The entire time we were there we leaned on them to provide local information to help maximize our time. They were wonderful!!!!
Menginap 6 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Maret 2020

4/10 Buruk

Traveler terverifikasi

Menginap 2 malam pada bulan Maret 2020
Tanggapan dari The Continental Hotel Team pada tanggal 11 Mar 2020
Thank you very much for staying with us and for taking the time to leave us a review. We are sorry that you did not fully enjoyed your stay with us. Given the chance to welcome you again, we will ensure you have a flawless experience! Feel free to get in touch with us for your bookings and I will personally look into this. Thank You once again.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2020

10/10 Sangat Bagus

Raenah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari The Continental Hotel Team pada tanggal 11 Mar 2020
Thank you choosing to stay with us and for taking the time to leave a review for us. I am very happy that you enjoyed your stay and we hope to welcome you soon!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel with fantastic leisure facilities. When booking, you need to make it clear that I.D. is required when checking-in.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you choosing to stay with us and for taking the time to leave a review for us. I am very happy that you enjoyed your stay and that you found the hotel, the facilities and the convenience of the location to your liking. We have noticed your comment about presenting ID at check in and we will make sure this is clear when booking the room

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you choosing to stay with us and for taking the time to leave a review for us. I am very happy that you enjoyed your stay even if we always aim for 10 out 10! I can see there is space for improvement. Thank you very much once again and we hope to welcome you soon!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I am extremely disappointed with my most recent stay. The fire alarm went off just before midnight. I am concerned with the lack of safety provided. I am a regular at this hotel but feel on this occasion it was not enjoyable. Very disappointed
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you choosing to stay with us and for taking the time to leave a review for us. I was very happy that you enjoy your regular stay with us. We are very sorry that the fire alarm was activated at night disturbing your sleep. We do take health and safety of the hotel very seriously and our alarm system is monitored and working accordingly. We must follow the correct procedure in order to guarantee guest and staff alike the best security possible. Thank you very much once again and we hope to welcome you soon!

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you for visiting us and for leaving the review online. I am happy that your overall experience at the hotel was good and that you enjoyed your stay.

2/10 Sangat Buruk

Haldun

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
SHOCKINGLY DISSAPOINTING
JUST TO SET THE SCENE, FOLOWING THE DETAILS AND PHOTOS ON HOTELS.COM. I BOOKED THIS HOTEL AS A SURPRISE FOR VALENTINES FOR MY WIFE. A RELAXING SPA DAY, DINNER AND STAY. ON ARRIVAL IN THE CAR PARK, I WAS CONFRONTED BY A VERY DODGY CHARACTER... HE LOOKED LIKE HE JUST ROBBED THE LOCAL TESCOS AND WAS. SORTING OUT HIS LOOT IN-BETWEEN TWO CARS. DECENT CHECK IN BY NICE N FRIENDLY STAFF, ON WAY UP TO THE 2ND FLOOR IN A MINUTE LIFT, CAME OUT IN THE CORRIDOR WHERE THE CORRIDORS LOOKED AND SMELT LIKE A HOSTEL, THE DOORS LOOKED LIKE THEY HAD BEEN SMASHED DOWN A COUPLE OF TIMES. THE ROOM WAS PROBABLY HALF THE SIZE OF THE ONES IN THE PHOTOS, CLEAN BUT THE DECOR HAD SEEN BETTER DAYS, THE SILICONE WIDTH IN THE SHOWER HAD GOT VERY WIDE, ALWAYS AN INDICATION OF DISREPAIR. DOWN TO THE POOL, WELL I WAS SOOOO DISSAPOINTED THAT MY WIFE THOUGHT I HAD A STROKE, NO SPACE AROUND THE POOL, NO BEDS, JUST 4 PLASTIC GARDEN CHAIRS BY THE TUB, THE TUB WAS FALLING APPART, MOSAIC TILES IN ABSOLUTE TATTERS (PATCHED SHODICALLY) LOOKED AN ABSOLUTE MESS, ONCE IN THE TUB, WE SLIDED ABOUT DUE TO UNCLEAN GRUNGY SURFACE, THE ALTERNATIVE SAUNA AND STEAM ROOMS ARE IN THE RESPECTIVE CHANGING ROOMS SO COULDN'T SHARE TOGETHER WITH MY BETTER HALF. NEVERTHELESS TO STAY, WE DIDN'T RELAX AND CAME AWAY SO SO DISAPPOINTED. I COULDN'T RISK ATTENDING THE RESTAURANT, DEFINITELY WOULD NOT MEET EXPECTATIONS.... THIS HOTEL MIGHT HAVE BEEN 4* 20 YEARS AGO BUT NOT NOW, THE ADVERTS FOR THIS HOTEL HAS BEEN MISREPRESENTATION !!!
Menginap 1 malam pada bulan Februari 2020

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2020

10/10 Sangat Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Excellent. Good customer service at check in and check out. Room was out of this world.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you choosing to stay with us and for taking the time to leave a review for us. I am very happy that you enjoyed your stay and that you found the hotel room "out of this world". I will share your comment with the team that will be just so happy to hear your kind comment.Thank you very much once again and we hope to welcome you soon!

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you very much for staying with us and for taking the time to leave us a review. I am sorry that your stay was not up to the standards you expected. I hope you will give us another chance in the future to welcome you back and show our improvement.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you choosing to stay with us and for taking the time to leave a review for us. I am very happy that you enjoyed your stay. Thank you very much once again and we hope to welcome you soon!

2/10 Sangat Buruk

Alison

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Poor experience
I took my sister overnight for a birthday treat.when we went into the restaurant, there was nobody available we waited around 10 minutes and had to go to the reception to get a member of staff. We ordered the Artisan bread for starter and when it came out it was French stick? My sister ordered the chicken pad Thai, and when that arrived it had a fried egg on top which was not what we were expecting. She also ordered a side of chips which never arrived. We were unable to ask where they were as again there was nobody in the restaurant. At the end of our main course I told the server the chips hadn’t arrived and we were offered complimentary chips, however we already finished our meal. We ordered pudding my sister ordered the banana brownie. When it arrived it was burnt so badly I could smell it across the table and she was unable to get a spoon into the Brownie at all. She asked for a different pudding and we were told the only choices were rice pudding and ice cream. We were the first customers in there that night and found it difficult to believe they had run out of put it. The server went and checked again and came back and said and we have Christmas pudding as well but nothing else. My sister asked them to check to see if I had Apple crumble, And they did. I asked for some money off the bill because of all the problems we have at the meal.The price of the Artisan bread was taken off the meal which was approximately £5.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you very much for staying with us and for taking the time to leave us a review. I am sorry that your dinner experience was not up to the standards you expected. We have noted all your comments and I have personally addressed this with the food and beverage teams directly. We wish to have a second opportunity and to welcome you back at the Continental hotel in order to be able to demonstrate our improvements.

8/10 Bagus

Gregory W.

Disukai: Staf & layanan, kenyamanan kamar
Close to Tube
Good location with handy access to the Tube.
Menginap 6 malam pada bulan Januari 2020
Tanggapan dari The Continental Hotel team pada tanggal 11 Mar 2020
Thank you choosing to stay with us and for taking the time to leave a review for us. I am very happy that you enjoyed your stay and that you found the hotel, the facilities and the convenience of the location to your liking.

6/10 Cukup Baik

A

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2020

4/10 Buruk

Zack

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Decent but grumpy
Reception staff moody not a great welcome. Required ID to check in not sure why they needed a copy of my ID being from the UK. So they now have my address, DOB, driving licence number, my photo etc. Pretty much can be me if they like. If I wasn't in such a rush I would of challenged more. But they said it was incase there system's went down. Data protection? GDPR? What if I didn't have any ID? I am not a foreigner in my own country thank you very much. The funny thing is that that the receptionist bearly seemed to understand what I was saying? The room was OK and clean though a bit run down in places. Overall decent hotel shame about the staff and their interesting 'policies'
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Raimond

Disukai: Staf & layanan, kenyamanan kamar
Comfortabel hotel
Goede ligging tov vliegveld en OV. Vriendelijk personeel. Kamer was comfortabel en voldoende ruim. Afwerking is met name in de badkamer niet op 4 sterren niveau. In de omgeving voldoende winkels en eetgelegenheden.
Menginap 5 malam pada bulan Desember 2019

2/10 Sangat Buruk

Faujia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
service
This hotel service is very poor. The room is not clean and the tv was not working. I called reception and they came after 30mins when I had to call again. The top light was not working until I complained about it. It was so uncomfortable. My bed was not made my room service just because I organized the pillow. There was noise from upstairs loud which did not allow me to sleep I had to checkout. I definitely regret spending so much money on such poor hotel. I will not recommend.
Menginap 2 malam pada bulan Desember 2019

2/10 Sangat Buruk

Jamaal

Menginap 2 malam pada bulan Desember 2019