"We were one of the families evacuated due to the Garden Grove chemical incident . We had stayed the night before in a Marriott Courtyard hotel by John Wayne Airport. Unfortunately, we only booked one night so we had to leave. The Marriott was great on all fronts and gave us free parking as a kind gesture for this unplanned and traumatic event, which we were very grateful for. When we checked in the next day at the Hampton Inn we were charged for all our cars. I asked if we could have the vehicles comped but was told no because they are by the airport. There was no compassion, just the facts. There was no shopping around for other hotels because there were 50,000 people displaced and the hotels had the upper hand. I questioned the price that I was charged because it differed with the reservation. I even asked for my receipt which I got on day one but never got it when I checked out, even though I requested it. They said it would be sent by email which I have not received. Overall the hotel is nice but they have a ways to go to before I will stay at a Hilton hotel. The cost was over $300 a night per room and due to my family size, I had two rooms and a dog. I don’t begrudge them charging for the dog, that’s standard, but it cost $1,500 for two nights. Never had housekeeping because they only service rooms every three days. This was a learning experience for me. Drive further away to get a better deal and sadly, look at all the hidden costs before you book."