Kolam renang outdoor, dengan kursi berjemur

Ulasan untuk Sonesta Select Los Angeles Torrance South Bay

3 out of 5
Sonesta Select Los Angeles Torrance South Bay
1925 W 190th Street, Torrance, CA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 985 dari 1803 ulasan" "
Penilaian 8 - Bagus. 471 dari 1803 ulasan" "
Penilaian 6 - Cukup Baik. 169 dari 1803 ulasan" "
Penilaian 4 - Buruk. 105 dari 1803 ulasan" "
Penilaian 2 - Sangat Buruk. 73 dari 1803 ulasan" "

8,4/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Oguzhan

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Preis/Leisungsverhältniss war ok. Angegeben war das alle drei Tage das Zimmer gereinigt wird, jedoch wurde das nicht eingehalten und wir hatten bis zu unserem Check-Out kein Roomservice.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Oguzhan, vielen Dank für Ihr Feedback. Wir sind Ihnen sehr dankbar für Ihr Verständnis für das Wertversprechen unserer Dienstleistungen. Allerdings sind wir enttäuscht über die Unstimmigkeiten in Bezug auf unsere Zimmerreinigungspläne. Wir versichern Ihnen, dass unsere Teammitglieder bestrebt sind, genaue Servicezeitpläne einzuhalten und alle Unstimmigkeiten beheben werden, um unsere Servicestandards aufrechtzuerhalten. Wir hoffen, dass wir in Zukunft eine weitere Chance bekommen, Sie zu bedienen und Ihre Erfahrung mit uns zu verbessern.

2/10 Sangat Buruk

George

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Too dirty based on what we paid
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
George, we regret to hear about your dissatisfaction regarding the cleanliness of your room. We assure you, offering all patrons a spotless environment is one of our top priorities and we work diligently to uphold that standard. We hope you'll consider giving us another opportunity to better serve you in the future.

10/10 Sangat Bagus

Adriana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 3 Mei 2024
Adriana, thank you for choosing to stay at Sonesta Select Los Angeles Torrance South Bay. We are glad you had a wonderful experience with us! It's always a delight to serve guests like you. We look forward to welcoming you back for another seamless stay.

10/10 Sangat Bagus

Ibrahim

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Ibrahim, it's always a delight to know that guests enjoyed their stay at Sonesta Select Los Angeles Torrance South Bay. We are thrilled that your experience was exceptional. Thank you for sharing your rating. We hope to have the opportunity to welcome you back again in the future!

4/10 Buruk

Vincent Nichols

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
NOTE: if you are a traveller esp around the Asia esp SEA, Middle East, Japan, etc don't expect or have a high hopes that this hotel stars will be as the same as hotels in the USA (in general). Lower your expectation about hotel stars in the US. 4 star hotel in USA might be 2-3 standard in other country. :} Anyway, the room is clean though but smaller and outdated. The carpet in the entire building needs a replacement. ITS OLD and DIRTY Looking. Bring your cleaning/sanitazation stuff. Was expecting a lot from the money you spend. Staff and Services- VERY POOR! DO NOT EXPECT ANYTHING. Book another hotel or place if you want to have a good sleep. This is a bad location since the hotel is closer to the freeway. Bad bad noise from the vehicles.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Vincent, we take your feedback to heart. It's regrettable to hear that the size and decor of our rooms didn't meet your expectations. Our devotion is to provide comfortable, clean accommodations, and your comment about the carpet is noted for improvements.In terms of service, we apologize if you did not receive the high level of hospitality we usually pride ourselves on. Our team members strive to offer exemplary service, and we're sorry if we fell short during your visit.As for the location noise, we understand it may not suit everyone's preference. We suggest, for your next stay, to request a room that is situated in a quieter part of the hotel.We hope you will consider us once more, as we seek to improve every aspect of our guests' experience.

4/10 Buruk

Rhonda L

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Menginap 24 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Rhonda L, it appears there has been some dissatisfaction with your stay. While there are no specific details, we would appreciate your feedback on areas where we could improve. Your experience matters to us and we hope there may be another opportunity to better serve you.

8/10 Bagus

Baber

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a good experience of staying at Sonesta Select and I strongly recommend for business or leisure stay.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Baber, thank you for this wonderful recommendation! It's great to hear that Sonesta Select Los Angeles Torrance South Bay was able to provide a positive experience for your stay, whether it be for business or leisure. We truly appreciate your support and look forward to welcoming you back for another enjoyable visit.

10/10 Sangat Bagus

Edward

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was pleasant and helpful. Room was clean and even though it was mostly occupied it was still quiet
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Edward, thank you for sharing your exceptional experience at Sonesta Select Los Angeles Torrance South Bay. It's fantastic to hear our team members were friendly and beneficial, ensuring your room was spotless and tranquil despite the occupancy. We appreciate your feedback and look forward to welcoming you back again soon.

10/10 Sangat Bagus

Deanna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent customer service!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Thanks for the amazing review, Deanna!It's excellent your time at Sonesta Select Los Angeles Torrance South Bay was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

10/10 Sangat Bagus

Miguel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms where great.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Miguel, it's delightful to hear that you appreciated the room accommodations at the Sonesta Select Los Angeles Torrance South Bay. We strive to offer a pleasant stay and your kind remarks affirm our efforts. We hope to host you again in the future.

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very comfortable
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Anthony, we're glad to hear you found comfort during your stay at Sonesta Select Los Angeles Torrance South Bay. Your contentment is our top priority. We hope to serve you again in the future and provide the same level of comfort.

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great area
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Anthony, it's terrific to hear that you appreciated the location of Sonesta Select Los Angeles Torrance South Bay. We strive to offer an ideal setting for all our guests and it's delightful to know we succeeded in your case. We hope to welcome you back soon.

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable room
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Anthony, thank you for sharing your feedback. We're elated that the Sonesta Select Los Angeles Torrance South Bay provided a comfortable stay for you. We're looking forward to hosting you in the future.

10/10 Sangat Bagus

Theodore

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rooms were clean, beds were comfy, and the price was right. Would definitely stay here again and recommend to others.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 23 Apr 2024
Theodore, it's great to hear that you found your room at Sonesta Select Los Angeles Torrance South Bay to be cozy and spotless, and that you found our rates appealing. We appreciate your kind recommendations, and look forward to welcoming you back again.

8/10 Bagus

Annabelle

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a good sized, pet-friendly clean room. However, know that Sonesta charges a non-refundable $100 fee for companion animals who aren’t service animals. This fee is somewhat buried in the fine print.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Annabelle, we appreciate your feedback and are delighted to know that you found our pet-friendly rooms to be adequately spacious and immaculate. We understand your comment about the pet-related fees and strive to be transparent about all charges. These are designed to cover the extra cleaning required and are fully explained on our booking platforms. Nonetheless, we hope this has not overshadowed your pleasant stay with us at Sonesta Select Los Angeles Torrance South Bay. We look forward to the opportunity of hosting you again in the future.

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Keep up the great work!!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
William, thank you for your sterling remarks! It brings us joy to know that Sonesta Select Los Angeles Torrance South Bay met your expectations. Your encouragement motivates our team members to continue delivering excellent service. We look forward to your next visit!

10/10 Sangat Bagus

Dorothy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Dorothy, it's wonderful to hear that your stay with us at Sonesta Select Los Angeles Torrance South Bay left a positive impression. We truly appreciate your high rating and we hope to welcome you again on your next visit to the area.

10/10 Sangat Bagus

Carlos

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Buena ubicación
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 18 Apr 2024
Carlos, es genial saber que apreciaste la ubicación de Sonesta Select Los Angeles Torrance South Bay. Gracias por tus comentarios. Esperamos volver a verle en un futuro próximo.

10/10 Sangat Bagus

Romaneska

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 18 Apr 2024
Romaneska, thank you so much for your high rating. Sonesta Select Los Angeles Torrance South Bay truly appreciates your decision to stay with us. We hope to see you again soon!

8/10 Bagus

Darrell

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and safe
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 17 Apr 2024
Darrell, it's uplifting to hear that you found Sonesta Select Los Angeles Torrance South Bay to be clean and secure. Your comfort and wellbeing are paramount to us. We appreciate your patronage and hope to serve you again in the future.

10/10 Sangat Bagus

Mario

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Amazing stay, staff was nice and polite. Breakfast was good and fast and check in and out was fast and on time. One minor detail the couch and some area of the tables had some stains but nothing too major. Overall very nice and pleasant stay
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 14 Apr 2024
Mario, thank you for taking the time to share your experience at Sonesta Select Los Angeles Torrance South Bay. We're delighted to hear that our team members were able to provide a welcoming atmosphere, punctual service and a satisfying breakfast. We have noted your feedback about some areas needing attention, rest assured it will be addressed. We're gratified to know it was an overall pleasant stay for you. We hope to see you again on your next visit to the area.

6/10 Cukup Baik

donald

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Just OK. Not bad.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Donald, thank you for sharing your thoughts about your recent stay. It seems like your experience was somewhat mixed, and there might have been areas where we could have done better. Nonetheless, your feedback is important in our continuous efforts to enhance our services. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 Sangat Bagus

Neale

Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Thank you for this excellent rating, Neale!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select Los Angeles Torrance South Bay! We'd love to host you again someday for yet another unforgettable visit.

4/10 Buruk

Angela

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No cleaning of rooms or new towels for 3 days. Even when cleaning requested, was not done. Over the period of one week, they said they would come in once. Not acceptable. Breakfast terrible. Coffee cold. No healthy options like fruit or vegetables
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 11 Apr 2024
Angela, we're saddened to hear about the issues you encountered during your stay. It's not common for guest quarters to be overlooked in our maintenance and it's disappointing your breakfast experience fell short of expectations. We continuously strive to meet the needs of our guests and appreciate your words as they reveal areas where we could improve. Rest assured, we will address these with the relevant departments. Thank you for bringing this to our attention, we sincerely hope for the chance to provide a better experience in the future.

8/10 Bagus

Harley d

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Surprisingly comfortable.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 10 Apr 2024
Harley, thank you for choosing Sonesta Select Los Angeles Torrance South Bay and sharing your feedback. We're thrilled to know you enjoyed the comfort our rooms offer. We can't wait to host you again in the near future. Safe travels.

2/10 Sangat Buruk

MJ

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 11 Apr 2024
MJ, we notice that your experience with us was not up to your expectations. It's always our priority to provide a pleasant stay for our guests. Please, feel free to share more about your stay, so we can understand better and work towards enhancing our service offerings. Thank you.

8/10 Bagus

Oluwatoyin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 10 Apr 2024
Oluwatoyin, we're thrilled to know you found your stay at Sonesta Select Los Angeles Torrance South Bay pleasant. It's wonderful when our guests enjoy the experience we strive to provide. We're eagerly anticipating your next visit.

8/10 Bagus

Heather

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very helpful staff. Room was comfortable. Breakfast isn't an open bar, you just get a bagged handful of things. Not a fan of that.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 9 Apr 2024
Heather, thank you for sharing your experience at Sonesta Select Los Angeles Torrance South Bay. We're pleased to hear our team members were of service and you found your room to be snug.We acknowledge your remark about our current format of breakfast provisions. Rest assured, we constantly review our guests' feedback to improve our services. We hope to see you again soon and look forward to the opportunity to impress you with our breakfast next time.

6/10 Cukup Baik

Roger, Houston

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 9 Apr 2024
Roger, thank you for taking the time to rate your recent stay. We understand there was room for improvement and would appreciate if you could share any specific feedback. These insights are valuable in our quest to provide memorable experiences. We hope for a chance to serve you better in the future.

8/10 Bagus

Wynell, Olivehurst

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location feels like a deserted town. The hotel needs major updates the room look like they are falling apart. Our ceiling was still popcorn and it had brown stains from water damage and a large crack in it.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 7 Apr 2024
Wynell, thank you for taking the time to share your feedback. It seems there were some aspects of your stay where we didn't meet your expectations, particularly regarding the in-room aesthetics. Please know we routinely refresh our rooms to ensure a comfortable experience for all guests. Your comments about your room's ceiling are very concerning to us and we are looking into this promptly. We strive to offer better and hope to have the chance to restore your confidence in the future.

8/10 Bagus

adelicia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to my family very convenient
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 7 Apr 2024
Adelicia, it's great to hear that Sonesta Select Los Angeles Torrance South Bay provided a convenient location for your visit. We pride ourselves on being a desirable choice for guests visiting family in the area. We hope to welcome you back on your next family visit.

8/10 Bagus

Yuki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 6 Apr 2024
Yuki, thank you for taking the time to rate your stay at Sonesta Select Los Angeles Torrance South Bay. We are pleased to have met your expectations and hope to serve you even better next time. We appreciate your choice and look forward to hosting you again soon.

10/10 Sangat Bagus

Jaimie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 6 Apr 2024
Jaimie, thank you for your outstanding rating of Sonesta Select Los Angeles Torrance South Bay on Expedia. We're thrilled that you had a fantastic experience. We hope to host you again in the near future for another memorable stay.

8/10 Bagus

Oleksandr, Santa Clara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
the sink was almost clogged. All other was nice and works properly.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 2 Apr 2024
Oleksandr, thank you for choosing the Sonesta Select Los Angeles Torrance South Bay and sharing your experience. We regret to hear about the setback you faced with the bathroom sink. Rest assured, we are dedicated to maintaining high standards across all areas of our service. We're thrilled to hear that all other aspects of your stay met your standard. We look forward to having you back for an even more seamless stay in the future.

10/10 Sangat Bagus

Ryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 2 Apr 2024
Ryan, thank you for choosing Sonesta Select Los Angeles Torrance South Bay and sharing your top rating. We're delighted that you found our services and amenities suitable for your needs. We hope to serve you again soon on your next visit to Los Angeles.

10/10 Sangat Bagus

Rafael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean rooms, quiet, safe area.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 1 Apr 2024
Rafael, it's heartening to know you appreciated the tidiness of the rooms and the tranquil, secure surroundings at Sonesta Select Los Angeles Torrance South Bay. Thank you for your gracious feedback and we'd be delighted to welcome you back in the future.

10/10 Sangat Bagus

Sriram

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and quiet.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 30 Mar 2024
Sriram, it's delightful to hear that you found the Sonesta Select Los Angeles Torrance South Bay to be both clean and peaceful during your stay. We greatly value your positive feedback and look forward to your return in the future.

8/10 Bagus

Terry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They had a cozy little TV viewing area in the lobby.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 28 Mar 2024
Terry, thank you for choosing to stay with us at Sonesta Select Los Angeles Torrance South Bay. We're delighted to hear that you enjoyed the comfort of our TV viewing area in the lobby. We strive to provide cozy and inviting spaces for all our guests. It was a pleasure to have you and we are looking forward to welcoming you back in the future.

8/10 Bagus

Phanice

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I wasn't happy because the continental breakfast is not provided. Some sites states continental breakfast and it wasn't provided. This is why I gave 4 stars and not 5.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 28 Mar 2024
Phanice, we appreciate your feedback about the discrepancy concerning the breakfast information. We certainly strive to consistently deliver accurate details about our offerings to all guests and online platforms. Nevertheless, we're glad to hear that your overall stay at Sonesta Select Los Angeles Torrance South Bay was pleasing. We look forward to the opportunity to better serve you, possibly with a delightful breakfast, on your next visit.

8/10 Bagus

Lindsay, Daly City

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 27 Mar 2024
Lindsay, it's fantastic to hear that your time at Sonesta Select Los Angeles Torrance South Bay was enjoyable. We're pleased that you chose our hotel for your stay, and your 4-star rating is indeed appreciated! We hope to have the pleasure of welcoming you back in the future for an even more memorable stay.

10/10 Sangat Bagus

Anita

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in is very easy and convenient. I also feel very safe. Thank you
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 26 Mar 2024
Anita, we're thrilled to hear that your check-in process at Sonesta Select Los Angeles Torrance South Bay was seamless and that you felt secure during your stay. Your kind words are greatly appreciated. We strive to provide convenience and peace of mind for our guests. Thank you for choosing us and we hope to welcome you back soon.

2/10 Sangat Buruk

Preetkumar

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Property is very dirty. We checked in late almost midnight and we were so tired of 16 hours drive. We wanted to take shower, but tabs of shower tub and nobs were brown (corrosion). We wanted to warm out food but no microwave while amenities showing microwave included in all rooms. We only wanted overnight stay, but man this property is not even worth for it. We didnt ask for change of room as we wanted to sleep for few hours before our early morning flight. We spent 140 bucks for cheap old hotel(sorry motel)
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 26 Mar 2024
Preetkumar, it's regrettable to read about the challenges you faced during your overnight stay, including bathroom fixtures and absence of a microwave which fell short of expectations. At Sonesta Select Los Angeles Torrance South Bay, we strive to ensure the comfort and satisfaction of our guests and it sounds like we missed the mark. Rest assured, we value your feedback and will strive to make improvements where necessary. We hope to have another chance in the future to provide you with the quality stay you expected.

8/10 Bagus

abigail

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was ok
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 26 Mar 2024
Abigail, we appreciate your succinct feedback. While it's good to learn your stay was satisfactory, we strive to provide an exceptional experience. We would be grateful if you could share more information so we can improve for your future visits. We hope to get the chance to serve you again soon.

10/10 Sangat Bagus

Edgar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone during check in was amazing, I accidentally spilled something in the dining area and got some attitude from one of the workers but overall it was great.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 26 Mar 2024
Edgar, it's pleasant to see that your check-in experience at Sonesta Select Los Angeles Torrance South Bay was exceptional. It truly is our team members' priority to create a welcoming environment for our guests. Apologies for any perceived misunderstanding in the dining area. We aim for all interactions to be of the highest quality and will use your feedback to ensure future improvements. It seems, despite this, you found your stay overall to be enjoyable, which is wonderful news! Looking forward to welcoming you back.

8/10 Bagus

Adolfo

Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 14 Apr 2024
Thank you for the 4-star rating, Adolfo!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Select Los Angeles Torrance South Bay. Thank you again for sharing!

8/10 Bagus

Jiarui

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Need some improvement for sound barrier, I saw on the google reviews that said rooms next to the highway tend to be loud so I upgraded to pool view room, however even the basic sound proofing was missing, I could hear next door talking, not even loudly, just normal volume, even my home walls have better sound proof than this.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 24 Mar 2024
Jiarui, thank you for sharing your feedback. It's disappointing to hear about the noise level in your room. We continually strive to improve and your feedback can help us address areas requiring enhancement. We hope your next stay will be more peaceful and enjoyable.

8/10 Bagus

Vickey

Disukai: Kebersihan, kondisi & fasilitas properti
Like property
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 22 Mar 2024
Thank you for the 4-star rating, Vickey!It's great your time at Sonesta Select Los Angeles Torrance South Bay was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Bagus

Jerome, Carson

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 22 Mar 2024
Jerome, thank you for your recent stay at Sonesta Select Los Angeles Torrance South Bay. We're pleased to see that you've had a positive experience and appreciate your rating. We hope to welcome you back in the near future for an even better stay.

10/10 Sangat Bagus

Joseph

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 10 Apr 2024
Joseph, it's wonderful to know that you had an enjoyable stay at Sonesta Select Los Angeles Torrance South Bay. It would be a pleasure to welcome you back in the future. Thank you for choosing us.

6/10 Cukup Baik

Debra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Most of the time Sonesta is great. I asked about a balcony but I was told none were available. She found a patio which I said great. I'll pay for that upgrade. The patio consisted of 3 cement squares that you couldn't even put a chair on. Not happy but I dealt with it. The next night we were given a real balcony and all was well.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 20 Mar 2024
Debra, we appreciate your feedback and your loyalty to our locations. We're glad to hear your stay improved with the balcony adjustment. We aim to provide the best room configurations and are constantly working on improvements. We'd love to see you back on your next visit and promise to strive for your complete satisfaction.