Search Hotels Near Lotte Center Hanoi, Hanoi

"Good place stay. Just be aware of the 5% fee for credit cards."

"We stayed in different hotels during our stay in Vietnam and this one was one of our best. The room is not the biggest but everything is there, whatever you need. It's comfortable and the design is amazing. It feels really welcoming. We got an upgraded room with a big window. The staff is very nice and helpful. They really did the best to make our stay great. Highly recommended!"

"Our stay at your hotel was truly exceptional. From the moment we arrived, we were impressed by the impeccable service provided by your entire team. The staff members were not only highly professional but also went above and beyond to ensure our comfort. Specifically, the concierge service was extremely helpful with local recommendations, and housekeeping maintained our room to an unfaltering standard of cleanliness. This dedication to excellence significantly enhanced our experience. We highly recommend this establishment and look forward to returning."

"Possibly the best customer service I have ever received at a hotel which made the stay feel incredibly special! Would come back in a heartbeat - especially as the hotel is in the perfect location to experience Hanoi"

"The service and room were both excellent! My sister and I stayed for 4 days and 3 nights, and we truly enjoyed our time there. The room was clean, comfortable, and very pleasant. The staff were friendly, attentive, and always willing to assist whenever we had any questions. We especially appreciated how they took the initiative to remember our names and greet us each day, which made our stay feel even more warm and welcoming. They knew we had an early flight back on our last day so they even prepared breakfast boxes for us :) The breakfast was also not bad. Overall, my sister and I had a wonderful experience and really enjoyed our stay."

"First time staying in this Hotel. Everything is fine. It is a bit dated compare to some major hotel. In terms of prices, this is on the high side compare to other hotel. But, it is good enough for me."

"I arrived at the hotel close to midnight. While the check-in process was quick, the room I was assigned was in very poor condition, it appeared dirty and had a strong, unpleasant odor, similar to a humid, sweaty smell. The breakfast was also disappointing, as the food tasted artificial and of low quality. I have stayed at this hotel before in 2025, but unfortunately, my experience this time was extremely disappointing. The standard check-out time was noon, and I had a work meeting scheduled at 1:00 PM. I needed a quiet environment to take the call, so I asked the front desk if a one-hour late check-out would be possible. My request was declined, as I was told another guest would be checking into the room. However, I understand that the official check-in time is not until 2:00 PM, which made the refusal somewhat unreasonable. Overall, this was a very negative experience, and I would not choose to stay at this property again."

"We were very impressed with this hotel. The staff goes out of their way to make sure that you are comfortable and have everything that you need. I would highly recommend this hotel and would happily stay there if I am ever in Hanoi again."

"Great hotel. Very fancy. Location not ideal for exploring key tourist spots."