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Nice clean facility and very friendly housekeepers. Close proximity to restaurants and Walmart.
Tammy
Stayed 4 nights in May 2024
Response from Nicole on 12 May 2024
Dear TammyThank you for taking the time to fill out the survey regarding your recent stay. We are very proud of our housekeeping staff, they work hard to make sure our guest are happy. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. We hope you will come back and see us again. Thank you again.Nicole MartinGeneral Manager
Dear Sandra,Thank you for taking the time to fill out the survey regarding your recent stay. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. We hope you will come back and see us again. Thank you again.Nicole MartinGeneral Manager
Dear Kimberly,Thank you for taking the time to fill out the survey regarding your recent stay. We are very proud of our staff, they work hard to make sure our guest are happy. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. We hope you will come back and see us again. Thank you again.Nicole MartinGeneral Manager
Dear RonaldThank you for taking the time to fill out the survey regarding your recent stay. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. We hope you will come back and see us again. If you need any assistance please feel free to contact. Thank you again.Nicole MartinGeneral Manager
Stayed 4 nights for the Kentucky Derby: Thursday-Monday (left Monday morning). Easily & quickly checked in. Our room was clean, everything worked, beds were comfortable enough (not hard, not super soft but we slept well. Brought our own pillows as we always do). Convenient & close to lots of local hotspots. Next door to Walmart and a few fast food places & stores. Quick drive to everywhere we wanted to go. Already booked for next year!
Amber
Stayed 4 nights in May 2024
Response from Nicole on 12 May 2024
Dear AmberThank you for taking the time to fill out the survey regarding your recent stay. Our staff works hard to make all our guest feel welcome and comfortable. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. Hopefully we will see you Derby 2025. If you need any future assistance please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
10/10 Excellent
Fran
Travelled with partner
3 May 2024
Very clean and walkable to restaurants
Fran
Stayed 1 night in May 2024
Response from Nicole on 6 May 2024
Fran,Thank you so much for your review! We are so glad to hear that your room was clean and you liked our location. We are very close to a lot of restaurants and some are within walking distance. We hope to see you again!Thank you,NicoleGeneral Manager
Conveniently located, Clean & Comfortable, with friendly, helpful staff. Both the hotel and our room were very well kept, clean and comfortable. The breakfast area was ample, clean and comfortable as well and the staff made sure the area stayed clean and that the options for food were kept well stocked and fresh.
Richard
Stayed 1 night in Apr 2024
Response from Nicole on 12 May 2024
Dear Richard,Thank you for taking the time to fill out the survey regarding your recent stay. Our staff works hard to make our guest feel welcome and comfortable. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
Dear Wanda,Thank you for taking the time to fill out the survey regarding your recent stay. Our staff works hard to make all our guest feel welcome and comfortable. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
10/10 Excellent
Christopher, Tulsa
18 Apr 2024
Christopher
Stayed 7 nights in Apr 2024
Response from Nicole on 12 May 2024
Dear Christopher,Thank you for taking the time to fill out the survey regarding your recent stay. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. We hope you will come back and see us again. If you need any assistance please feel free to contact. Thank you again.Nicole MartinGeneral Manager
Dear James,Thank you for taking the time to fill out the survey regarding your recent stay. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
Dear Gary,Thank you for taking the time to fill out the survey regarding your recent stay. Our Staff works hard to make every guest feel welcome and comfortable. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
definitely above the median best western facility.
Michele
Stayed 1 night in Apr 2024
Response from Nicole on 12 May 2024
Dear Michele,Thank you for taking the time to fill out the survey regarding your recent stay. Our Staff works hard to make every guest feel welcome and comfortable. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
6/10 Okay
Sarah
Travelled with partner
28 Mar 2024
Liked: Cleanliness, amenities
The stay was adequate. Noisy, some strange smells, but bed was clean and comfy. Felt safe and was convenient to freeway. Good for a 1 night while traveling as a place to sleep.
Sarah
Stayed 1 night in Mar 2024
Response from Nicole on 12 May 2024
Dear Sarah,Thank you for taking the time to fill out the survey regarding your recent stay. Our Staff works hard to make every guest feel welcome and comfortable. We value your feedback. By telling us what you liked and didn't like about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole Martin
Dear Edward,Thank you for taking the time to fill out the survey regarding your recent stay. Our Staff works hard to make every guest feel welcome and comfortable. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole Martin
Every staff member we encountered was friendly and helpful. Good standard breakfast options. Room was clean. Excellent water pressure! Very convenient to I 71 and Louisville as well as dining and shopping near hotel. Was glad for the "continuous fan" option on the heating unit since without it on we could hear every conversation in the hall.
Jennifer
Stayed 2 nights in Mar 2024
Response from Nicole on 12 May 2024
Dear Jennifer,Thank you for taking the time to fill out the survey regarding your recent stay. Our Staff works hard to make every guest feel welcome and comfortable. We get many compliments on our water pressure. We have been told by many guest we have the best shower. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
10/10 Excellent
Arbnor
23 Mar 2024
Liked: Cleanliness
Arbnor
Stayed 1 night in Mar 2024
Response from Nicole on 12 May 2024
Dear Arbnor,Thank you for taking the time to fill out the survey regarding your recent stay. Our Staff works hard to make every guest feel welcome and comfortable. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
8/10 Good
Rachel
20 Mar 2024
Rachel
Stayed 2 nights in Mar 2024
Response from Nicole on 12 May 2024
Dear RachelThank you for taking the time to fill out the survey regarding your recent stay. We value your feedback. By telling us what you liked about your stay helps us deliver a superior experience for you and future guest. If you need any assistance in the future please feel free to contact me. Thank you again.Nicole MartinGeneral Manager
When we checked in, we asked about breakfast time. We were told it started at 6 a.m. we got up early to head out on our journey and went down for breakfast before 6:30. We were told it does not start til 7 on weekends. One lady appeared annoyed we were there and very abrupt. (We were disappointed as we had a very long drive ahead of us, but not rude or unfriendly. We knew it was not their fault we were given incorrect information.)We left without breakfast. Obviously the girl on check in desk made a mistake, but she was friendly and helpful.
Also the shower was running from freezing cold to scalding hot.
Otherwise the place was great. Comfortable clean and quiet.
Darlene
Stayed 1 night in Mar 2024
Response from Nicole on 13 May 2024
Dear Darlene,Thank you for taking the time to fill out the survey regarding your recent stay with us. We value your feedback. By telling us what you liked and where we can improve, you are helping us deliver a superior stay for you and all future guest.Thank You,Nicole MartinGeneral Manager
Nice and easy to get to off of I-71, great place to stay if you're a rail fan for the trains in town! Snacks machine wasn't working, which was a bit of a bummer. Water pressure was insane but unfortunately the sink I had was the worst draining sink I've ever encountered lol! Little older of a place, but I'd consider staying there again.
The hotel was great for a one night stop not a long term destination. The bed was comfortable and the shower water pressure was amazing. However the plumbing was unique in that there was a high pitched squeal when flushing the toilets and turning on the water in the sink. It was also heard in our room from neighboring bathrooms. The walls were a bit thin. The room was dated but clean which is the most important aspect in my opinion.
When you walk into the lobby to check in, the aroma of weed is very obvious. The shower walls were laced with mold. It looks like they add layers of caulk over prior areas of mold, instead of taking care of the issue. The water runs out the bottom of the sink about as quick as it runs out the faucet. As for the shower head, well that’s a cheap set up that has 2 options of spray. This hotel is definitely not one I would recommend, and has enforced my decision to never stay at another Best Western. It seems Best Western is not caring of their properties or customers.
Really dirty, don't trust those saying is clean, it's not, i found bugs in my room, carpets dirty and horrible smell, people smoking weed all around. Stay away. Short staffed, they are kind though.
Andre
Stayed 7 nights in Nov 2023
10/10 Excellent
Heather
Travelled with family
12 Nov 2023
Liked: Cleanliness, staff & service
Hotel stay
The staff was wonderdul and friendly. It always smells clean. The breakfaat is delicious. The room was clean. Only complaint was the build up of trash by the back door on the pool side.
My statbwas unexpected and last minute. So my mindset was I'll be lucky to find a room. Using the app, ive learned pics are easy to edit. This hotel exceeded the pics and the staff was on point at 1AM when i checked in. Breakfast was good as expected. Was close to interstate and gas stations.