BTDC Hotel Guide - 5 Stars Hotels in BTDC, Nusa Dua

"Great hotel. Nice staff. Lovely breakfast "

"We had a garden room. There was an outside balcony with a sofa. Room was as expected, the shower floors were slippery and I had to request a double rubber mat. Water pressure and temperature were good. Breakfast options were sort of overwhelming- they have so many different choices, almost too many. The seating is also very close together and kids screaming was an issue. We enjoyed the adults only pool, but had to remind other guests every day that it is not for kids (both unattended kids and adults with kids who ignored the signs?) "

"Our room was amazing. Very clean, spacious, modern. Staff the most friendliest people. The only thing I wish they offered were more health and wellness services: sound baths, meditation , and yoga classes. "

"Mucha humedad, en las habitación, y un poco de moho, en el baño, todo lo demás excelente "

"Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots. Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in. Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience. "

"Delicious and well sorted breakfast, friendly staff, always available to assist. Perfect housekeeping."

"The staff were very welcoming and professional. Our room was nice and spacious and the swimming pools were beautiful areas to chill. We did not eat in the hotel so can’t comment. "

"Very comfortable and spacious rooms, staff is super friendy, there is a lot to do at the hotel, swimming pool and water park is very cool, perfect for kids. "

"Welcoming attentive staff. Excellent facilities and clean pool with lounge chair service. Beautiful clean and serene grounds. Food inroom service and restaurant amazing. Am already planning a return trip here."