Search Hotels Near Luna Pier Harbor Club, Luna Pier

"I booked for a suite with a living room and it came with a pull out as well. Very nice room with a full city river view. Almost a 360 view but not quite. However the room I was in was a corner king room partial view. I got all my things checked in and I realized I was in the wrong room. So I go back down and tell the guy he put me in the wrong room. He stated yes I realized but you were in a great mood I didn’t want to ruin it. My response being don’t you think this would’ve ruined it more paying for something I didn’t receive. I would not have checked in if you didn’t have my suite. He stated he would give me a breakfast voucher to smooth it over but that’s all he could do. I told him to cancel the reservation. Needless to say I spoke with another person after quite some time had passed. I was grabbing my things to leave and I was then moved to the room I actually paid for after a thorough discussion. My stay was kind ruined due to me wasting so much time on the room conflict I didn’t get to enjoy the property or restaurants. I kind of wished I just let them cancel and got the refund. It just took so much time and I spent most of it waiting on them to rectify the issue. 0/5 stars. "

"Overall my experience was 7/10 staff was very nice room bed skirts weren’t clean not a lot of options in vending areas. You get what you pay for would I go back absolutely there are a lot of restaurants near by. "

"Such a clean and friendly place to stay, close to everything and great food and drinks!"

"Very friendly staff! Nice clean rooms."

"Excellent staff "

"Excellent staff and staff "

"Shower was not very hot. "

"Quiet and everything needed nearby"

"We used Hotels.com for this room even though it is nice place we wanted a one night get away and showed up checked it payed and then found out the pool was completely dry ! So I returned to front desk and asked the m to return our money so we could stay somewhere else. He told me could do it because there was no manager . So we were stuck and had to make other plans stuck in this hotel . And all the ice machines were broke and the channel selection was terrible. The staff is incompetent and asked me to tall to the manager in the morning and still no discount . Trap house lol"